Vocational Placement Assignment: Health Organization Report Analysis

This vocational placement report analyzes the impact of sociological and cultural factors on a health organization's performance, focusing on client services and community work. The report utilizes a research-based approach, including observation, policy analysis, and questionnaires, to assess these factors' influence on employees, management, clients, and overall organizational effectiveness. It highlights the importance of cultural diversity, non-discrimination policies, and effective communication strategies. The report also examines client support through case studies and the development and implementation of service programs, particularly those aimed at improving the health of the elderly through home visits and health seminars. The analysis covers the challenges faced, such as client cooperation, and emphasizes the program's compliance with legal frameworks and the use of established health databases. The report concludes by highlighting the benefits of the program, including improved health conditions and increased client engagement, supported by relevant references.

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Vocational placement assignment
The Name of the Student
The Name of the Course
The Name of the Professor
The Name of the School
The City and State where it is located
Date

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Part 1
Sociological and cultural factors are among the major factors which affect the
performance of any organization (Bitektine, 2011, pp. 151-179). As an employee of a certain
health organization, sociological and cultural factors have been among the major factors
which affect us as the employees, the management of the organization, the clients of the
organization, and the general performance of the entire health organization. In this report, we
shall analyze how sociological and cultural factors affect the clients in the community work
and services. For effective analysis of our query, we shall use a research-based approach to
determine how sociological and cultural affect the clients in the community work and
services. To collect the required data, we shall use observation method, analyze various
policies and procedures of the organization, examine the website of the organization, and ask
various questions concerning the sociological and cultural factors affecting the organization
(Bova and Mina, 2014). The questions will be asked orally, and the questionnaire method
will be used to some members with speaking/hearing problems or those who don’t like
answering oral interviews (Gillham, 2008). The responses obtained will help us to know the
effects of sociological and cultural factors on this health organization and other organizations
in general.
After collecting the data using the methods mentioned above, we obtained the
following responses:

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Various sociological and cultural factors are very important in the performance of the
organization. For example, cultural diversity has incorporated different skills and creativity
from different ethnicities which have helped to improve the performance of the organization.
This organization has tried to incorporate various sociological and cultural aspects to
enhance its performance. For instance, it has employed highly educated and qualified
employees for professional jobs and has also employed manual workers who don’t have
higher education qualifications for manual jobs.
The organization follows stipulated policies and procedures which define that the
employees of the organization should never be discriminated by their race, color, gender,
religion, education level, or any other social or cultural factor. These policies and procedures
have helped to enhance the services offered by the organization.
The policies of the organization against the discrimination of the workers are in line
with the national policies and rules against discrimination of various people by their social
and cultural differences.
We have different social and cultural differences as employees of the same
organization. We should forget our social and cultural differences and work like brothers and
sisters to live together in harmony (Moran, Abramsom, and Sarah, 2014). This has always
been my approach to dealing with social and cultural differences in my daily life encounters.
This organization has tried its best to address the client’s social and cultural issues. It
should make sure it treats all the clients of different social and cultural differences equally in

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all the aspects of its operation for it to enjoy maximum benefits from different social groups
and cultures.
Part 2
Client support
In our data collection process, we came across many respondents most of which were
the clients of this health organization. In this section, we shall analyze the socio-cultural
information of three different clients who we came across. The different socio-cultural
information of the clients is shown in the table below:
Client Socio-cultural
information
Way information was
gathered
Response
(information or
service)
1 Age Using oral interview method 75 years
2 Gender Using observation method Female
3 Education level Using questionnaire method Bachelors level
The data of the first client was obtained using an oral interview which was conducted
within the compound of the health organization. The socio-cultural information under
consideration was the age of the client, and it was realized that the client was 75 years of age.

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The other socio-economic under consideration was the gender for the second client. The
second client was a female which could be told through direct observation method. The third
and the last socio-cultural information under consideration was the education level of the
client. From the questionnaire method, the third respondent (client) was determined to have a
bachelor’s level of education. The results of all the three respondents whose socio-economic
data was corrected is tabulated in the table above.
The different socio-economic information of all the three different clients discussed
above is a clear indicator that this health organization gives medical attention to all the
clients regardless of their differences in the socio-economic status.
Workplace communication strategies
In any organization, it is always good to have good communication skills especially
towards the clients or customers who play a great part to enhance the performance and
prosperity of the organization (Nicotera and Putnam, 2009). As an employee of this
organization, I also need to improve my communication skills and be very cautious
especially when dealing with the clients. The manager of the organization has excellent
communication skills and uses a courtesy in all his communications regardless of who he is
talking to. Being polite and observing courtesy is very important for any organization as it
helps the clients to feel appreciated and will always come to the organization again
(Jacobson, 2009).

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Courtesy and politeness is not only needed when talking to the clients but also when
having your discussions in different groups as workers. Good communication skills are very
important and advantageous. I remember a time when we were discussing within the
workplace, and the good communication skills full of politeness and courtesy of one of our
group members who was addressing us earned him a promotion in the job place. Managers
need to have very good communication skills for them to manage the employees and other
clients effectively (Whetten and Cameron, 2014). In this organization, feedback is always
given in written form or may be given orally at times. When giving orally, it is required to be
very cautious, polite, audible, and clear to make sure the client gets the feedback as required.
Courtesy, politeness, audibility, and clarity are among the main requirements of effective
communication (DeVito, 2015). This means all the workers of the organization; I included,
should improve their communication skills to be very clear, audible, polite, and courteous.
Good communication skills are well stipulated in the organization’s policies and procedures
and should be followed strictly.
Development and implementation of service programs
I interacted with various clients within and out the health organization. I found that
most of the common problem on health issues were going to the health centers which are
located a bit far from the homes of most people. This was a major problem especially for the
elderly who did not have some young people taking care of them.

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I decided to visit the elderly and concentrate on their health status since the elderly are
the most prone to different illnesses (Mackowiak and Liang, 2007, pp.441-456). I engaged
them in in face to face discussions which could help me to know their health problems.
Our organization has set aside a special program which looks the health affairs of the
elderly (70+ years) in a special way. Our health officers have the records of all the elderly
and visit them at least once every month to check their health conditions and offer any
medical assistance where necessary. The visits are usually full of health lessons and some
treatments where necessary to enhance the lives and the health status of the elderly (Haboubi
and Ahmed, 2010, pp.207-216).
As an employee of this health organization, I’m one of the people given the
responsibilities of visiting various special groups within the community to check their health
conditions. I do communicate with the ‘special’ people to know their health conditions and
report my findings to the management team of the health organization for them to take the
necessary measures.
The major problems I encounter in my work is lack of cooperation by some members
of the community. Some people refuse to disclose their health information to strangers, and
this makes the task very hard. I am forced to leave such members unattended and deal with
those who give their health conditions for assistance.

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Our work, as a health organization complies with the legal framework and offers high-
quality medical services to the elderly and the other people in general. As an organization,
we use drugs and other health products which have been accepted by various legal bodies of
the country.
The program has been very effective as it has managed to help thousands of elderly and
other people with some special health needs. We have also got databases with the health data
of most of the elderly and other people with special health requirements which has enhanced
the medical services we offer to them and the other people in general. Health databases of the
people are very necessary for any health organization as they enhance the storage of the
people’s health data which simplifies the treatment processes (McLafferty, and Sara, 2011).
Skills and knowledge activity
Action
The program of visiting different groups with different health requirements was meant
to improve the health conditions of the people in those special groups. It would also help to
improve my relationship with them and the relationships among themselves as different
groups could meet, in my presence, and share some health tips in different health seminars
which we organized. As the leader and the organizer of the health seminars, I made sure I got
the health data of every client which I could forward to the organization’s management team.
In the seminars, I could also offer some education about good health and offer them with

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some health materials such as health journals and handouts which were issued by the health
organizations. The major problem with the seminars was absenteeism of some people, but I
would always tell the members present to make sure they encourage their friends to come as
the seminar is very important in their health status. The seminars were supported by my
health organization and other health organizations, and they could give some health materials
which I was supposed to share with the clients. The seminar meetings were organized in
compliance with the legal framework (law) and all the health materials and other materials
given in the meetings were authorized by the law. All the feedback which could be
concerning health issues, general comments, or any other feedback was given to the health
organizations which were the main sponsors of the health seminars. The seminar helped to
improve the health conditions of the people. At long last, very many people benefited from
the program by getting treatment from the supporting health organizations. Health seminars
are very educative and help to improve the health conditions of people (Scandurra, Isabella,
and Koch, 2008, pp.557--569).

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References
Bitektine, A., 2011. Toward a theory of social judgments of organizations: The case of
legitimacy, reputation, and status. Academy of Management Review, 36(1), pp. 151-179.
Bova, S. and Mina, S., 2014. Data-collection methods. Nursing Research in Canada-E-Book:
Methods, Critical Appraisal, and Utilization, p. 287.
DeVito, J., 2015. The interpersonal communication book. s.l.:Pearson.
Gillham, B., 2008. Developing a Questionnaire. 2nd ed. London: Continuum International
Publishing group.
Haboubi, T. and Ahmed, N., 2010. Assessment and management of nutrition in older people and
its importance to health. Clinical Interventions in Aging, Volume 5, pp. 207-216.
Jacobson, K., 2009. Communication Skills for Conservation Professionals. 2nd ed. London:
Island Express.
Mackowiak, S. and Liang, P., 2007. Infections in the Elderly. Clinics in Geriatric Medicine,
23(2), pp. 441-456.

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McLafferty, C. and Sara, L., 2011. GIS and Public Health. 2nd ed. New York: The Guilford
Press.
Nicotera, M. and Putnam, L., 2009. Building Theories of Organization: The Constitutive Role of
Communication. 1st ed. New York: Routledge.
Moran, T., Abramsom, N. and Sarah, M., 2014. Managing Cultural Differences. 9th ed. New
York: Routledge.
Scandurra, S., Isabella, and Koch, M., 2008. From user needs to system specifications: Multi-
disciplinary thematic seminars as a collaborative design method for development of health
information systems. Journal of biomedical informatics, 41(4), pp. 557--569.
Whetten, D. and Cameron, K., 2014. Developing Management Skills: Global Edition.
s.l.:Pearson Higher Ed.

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