This presentation provides an analysis of the causes of employee turnover at Courier Post, identifying issues such as stressful job conditions, inadequate compensation, fear related to handling expensive items, and rude customer interactions. It outlines SMART goals focused on diagnosing the problem, developing strategic steps for applying innovative ideas, and addressing associated challenges and risks. The presentation suggests innovative strategies like providing sufficient increments, comprehensive training, paid holidays and sick leave, and market-rate compensation to retain employees. It also addresses challenges such as competition for top candidates and the importance of recognition, self-development, and well-defined career paths. Risk mitigation strategies include fostering a healthy work environment, recognizing employee contributions, ensuring equitable treatment, and maintaining transparent communication. The conclusion emphasizes the need for Courier Post to implement these innovative ideas, particularly focusing on training, recognition, and competitive compensation, to effectively resolve employee turnover issues.
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