New Metrics LLC Assignment: Solving Problems and Making Decisions

This assignment, submitted by a student, focuses on problem-solving and decision-making within a business context, specifically addressing employee conflicts. The assessment criteria cover describing a problem's nature, scope, and impact; gathering and interpreting information to identify solutions; evaluating options using decision-making techniques; and planning, monitoring, and reviewing the implementation of decisions. The student analyzes a workplace conflict scenario, detailing the nature of the conflict, its impact on the company's reputation and employee motivation, and proposes solutions such as effective communication and strong leadership. The assignment includes a mark sheet with assessor feedback and a structured answer section demonstrating the student's understanding of the problem-solving process. The document highlights the importance of identifying the root causes of conflict, gathering relevant information, and implementing effective strategies to resolve issues and improve workplace dynamics.

MARK SHEET – Solving problems and making decisions
INSTRUCTIONS FOR ASSESSMENT AND USE OF MARK SHEET
Assessment must be conducted with reference to the assessment criteria (AC). In order to pass the unit, every AC must be met.
Assessors will normally award marks for every AC and then total them into a percentage. However, for greater simplicity, there is the option to
not use marks at all and merely indicate with a ‘Pass’ or ‘Referral’ in the box (below right). In order to pass the unit every AC must receive a
‘Pass’.
Where marks are awarded according to the degree to which the learner’s evidence in the submission meets each AC, every AC must
be met, i.e. receive at least half marks (e.g. min 10/20). Any AC awarded less than the minimum produces an automatic referral for
the submission (regardless of the overall mark achieved).
Sufficiency descriptors are provided as guidance. If 20 marks are available for an AC and the evidence in the submission approximates to the
‘pass’ descriptor, that indicates it should attract 10 marks out of 20, if a ‘good pass’ then ca. 15 out of 20. The descriptors are not
comprehensive, and cannot be, as there are many ways in which a submission can exceed or fall short of the requirements.
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Learning Outcome /
Section 1: Know how
to describe a problem,
its nature, scope and
impact
Assessment Criteria (AC) Sufficiency Descriptors
[Typical standard that , if replicated across the whole submission, would produce a referral, borderline pass or good pass result]
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AC 1.1
Describe a problem, its
nature scope and impact
Referral [ca. 3/12] Pass [6/12] Good Pass [ca. 9/12]
 The problem or improvement
opportunity is ill-defined and so is
vague or unclear
 There is limited or no
consideration of the problem’s
scope or impact
 The problem or improvement
opportunity is described,
including both scope (how
widespread, how often, etc.) and
impact (who, how and/or what it
affects) although the description
may be limited
 The problem or improvement
opportunity is well defined and
described in detail and both
scope and impact are thoroughly
described and, if appropriate,
quantified
/ 12
(min. of 6) Pass or Referral
Section comments (optional): V
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Learning Outcome /
Section 2: Know how
to gather and interpret
information to solve a
problem
Assessment Criteria (AC) Sufficiency Descriptors
[Typical standard that , if replicated across the whole submission, would produce a referral, borderline pass or good pass result]
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AC 2.1
Gather and interpret
information to identify
possible solutions to a
problem
Referral [ca. 6/24] Pass [12/24] Good Pass
[ca. 18/24]
 Little or no evidence of oral or written
information having been gathered
 Reference is made to gathering
information but that information is not
given in the submission
 Information has been gathered and is
provided but is not relevant to
identifying possible solutions; or
merely further describes the problem
instead of helping to identify possible
solutions; or there is no interpretation
to identify possible solutions
 Evidence is provided in the
submission that oral and/or
written information has been
gathered to identify possible
solutions, and, although the
interpretation may be limited, the
information is effectively
interpreted to identify at least two
possible solutions (not including
‘doing nothing”)
 Evidence is
provided that
substantial
oral and/or
written
information
has been
collected from
a variety of
sources in
order to
effectively
identify
possible
solutions
 The gathered
information is
presented in
detail and
thoroughly
interpreted to
clearly identify
several
possible
solutions
/ 24
(min. of 12) Pass or Referral
AC 2.2
Prepare a summary of
the options providing
facts and evidence
Referral [ca. 4/16] Pass [8/16] Good Pass
[ca. 12/16]
Assessor feedback on
AC
 No options are given
 Options are merely listed as opposed
to summarised
 Option summaries are minimal and/or
too subjective and not based on facts
and/or evidence
 At least two options (not
including the option of ‘doing
nothing’) are summarised, and
not merely listed, with the options
based on facts and evidence
 A range of
varied options
are thoroughly
summarised
or described
 The options
are clearly
based on
facts and
evidence
explicitly
arising out of
the
interpretation
of the problem
/ 16
(min. of 8) Pass or Referral
Section comments
(optional):
Verification comments
(optional):
1

Learning Outcome /
Section 3: Know how
to evaluate options to
make a decision
Assessment Criteria (AC)Sufficiency Descriptors
[Typical standard that , if replicated across the whole submission, would produce a referral, borderline pass or good pass result]
A
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Referral [ca. 6/24] Pass [12/24] Good Pass
[ca. 18/24]
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AC 3.1
Apply a simple
decision making
technique to evaluate
options to arrive at the
best solution
 The best solution is isolated but is not
one of the options or a combination of
them
 A solution is given but is merely
stated with no evidence of evaluation
by using a decision-making technique;
and/or no consideration of resource
implications in either the option
summaries or the decision-making
technique
 A simple decision-making
technique has been used to
evaluate options individually or
together; and
 the decision-making criteria are
identified although they may be
limited; and
 the simple decision-making
technique is correctly used to
isolate the best solution with
some reference to facts to
support the decision; and
 although it may be limited,
resource implications are briefly
considered in either the option
summaries or the decision-
making technique
 A decision-
making
technique has
been used to
thoroughly
evaluate
options,
individually or
together, with
the decision-
making
criteria
described
 Options are
weighted and
ranked to
arrive at the
best solution
with facts to
fully support
the decision-
making, the
weightings
and rankings
 Resource
implications
are detailed in
both the
option
summaries
and the
decision-
making
technique
/ 24
(min. of 12) Pass or Referral
Section comments
(optional):
Verification comments
(optional):
Learning Outcome /
Section 4: Know how
to plan, monitor and
review the
implementation and
communication of
decisions
Assessment Criteria (AC)Sufficiency Descriptors
[Typical standard that , if replicated across the whole submission, would produce a referral, borderline pass or good pass result]
A
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AC 4.1
Plan the
implementation and
communication of the
decision
Referral [ca. 4/16] Pass [8/16] Good Pass
[ca. 12/16]
 Little or no planning is provided
 The implementation and
communication of the decision are
merely described as opposed to
actually planned
 A plan is given but contains no
timescales and/or no resources
required to implement
 Implementation is planned or
communication is planned but not
both
 An action plan is provided that
plans both the implementation
and communication of the
decision, although one or other
may be limited; and
 the plan includes time scales and
responsibilities and some
consideration of the resources
required (including people and
finance) although this may be
limited
 A detailed and
SMART
action plan(s)
is provided
that fully
plans both the
implementatio
n and
communicatio
n of the
decision,
thoroughly
describes
responsibilitie
s and details
resource
requirements
(including
people and
finance)
/ 16
(min. of 8) Pass or Referral
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AC 4.2
Describe which
monitoring and review
techniques could be
used to evaluate
outcomes
Referral [ca. 2/8] Pass [4/8] Good Pass
[ca. 6/8]
Assessor feedback on
AC
 Less than two monitoring and review
techniques are provided
 At least two monitoring and review
techniques are given but are merely
identified, as opposed to described,
and/or are inappropriate or minimal
 A description, as opposed to a
mere identification, is given of at
least two monitoring and review
techniques that could be used to
evaluate outcome, although the
description may be limited
 Several
appropriate
monitoring
and review
techniques
are thoroughly
described
 Clear
measures of
the
effectiveness
of the
outcome are
provided,
such as
milestones
/ 8
(min. of 4) Pass or Referral
Section comments
(optional):
Verification comments
(optional):
/ 100
TOTAL MARKS
Assessor’s Decision Quality Assurance Use
Outcome (delete as
applicable): PASS /
REFERRAL
Signature of Assessor:
Date:
Outcome (delete as applicable): PASS /
REFERRAL
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