Comprehensive Analysis of Somerville Agency in Northern Territory

This report provides an analysis of the Somerville Agency operating in the Northern Territory of Australia. It examines the organization's type, service delivery models, strengths, and limitations, particularly focusing on the dispersed self-governance model used in remote Aboriginal communities. The report also addresses the sustainability of the service model, challenges related to staffing and retention, and ethical dilemmas encountered by the agency, such as those concerning self-government, privacy, and conflicting ethical principles. The analysis includes references to relevant literature on talent management, ethical decision-making, and associative democracy to support the findings and conclusions about the agency's operations and effectiveness.

RUNNING HEAD: Somerville in Northern Territory, Australia
Somerville in Northern Territory, Australia

Somerville in Northern Territory, Australia 2
Table of Contents
Organisation type.......................................................................................................................2
Service delivery models.............................................................................................................2
Strengths and limitations............................................................................................................2
Sustainability of service model..................................................................................................3
Challenges to staffing and retention...........................................................................................3
Ethical dilemmas encountered...................................................................................................4
References..................................................................................................................................5

Somerville in Northern Territory, Australia 3
Organisation type
Somerville agency has been working for Territorians over than five eras to keep the self-
esteem and value of its lives. This agency has continuous make new strategies and
technologies to improve condition of people in this changing world. In addition to this, it can
be said that this agency is not working as a profit organization and focuses on overcoming the
issues of civilians regarding the health issues and accomplish the social justice. Further, it is
also addressed that Somerville is an agency who still believe to demonstrate the rights of
human in this changing scenario significantly (Someville, 2013).
Service delivery models
Service Delivery models play a significant role in successfully delivers the services.
Additionally, each organization or agency has different service model to their service
delivery. Somerville agency has used dispersed self-governance model in their remote service
delivery. Initially, this agency discovers the interest of remote Aboriginal communities to
make a strong relationship with them. Moreover, as per the dispersed self-governing model,
the agency has made a local community in the remote area and diverse the people on behalf
of smoke, area, property, and genders. Furthermore, the organization's representatives have
completed the counseling on behalf of such segments and identify the actual problem of
remote communities. Once a problem is identified, they use dispersed self-governing model
and make a robust relationship and eliminate all issues. Therefore, it can be said that
dispersed self-governing model could be effective for this agency in long-term due to get
reliable outcome (Hirst, 2013).
Strengths and limitations
The strengths and weakness that is identified by the organization’s representative are
discussed below:

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Strengths
 Robust creative leadership in the
agency
 Large number of Expertise to
overcome the issues of agency
 Lack of uncertainty within the
agency
 Clearly specified objectives and
goals
Weakness
 Lack of funds to provide facility
 Lack of qualified people in the
agency
 Lack of resources to complete the
specified project
 Lack of management within the
agency
Sustainability of service model
Service model of Somerville can be effective for the people because of making strong
relationship with remote area communities and overcome their issues in a significant manner.
At the same time, dispersed self-governance model is significant to observe the problem of
people from direct communication, which could make a direct link from the remote area
people. Therefore, it can be said that such acts could sustain this model in long-term (Hirst,
2013).
Challenges to staffing and retention
One important challenge that may be faced by agency regarding staffing and retention is
about selecting the qualified talent and retain them in long-term. Most of the agency has
faced skills related issue. An agency can replace this issue by using some significant methods
like leadership management; motivate employees, and systematic interview. Once a talented
employee has been recruited then they can be retained by providing the friendly environment,
employee development, and fulfilling their needs successfully (Cappelli, and Keller, 2014).
Ethical dilemmas encountered
A human services worker faces ethical dilemmas at the time of service delivery in remote
communities or area. An ethical dilemma shows the conflict amid two ethical values. There
are some significant kinds of factors that create the ethical dilemmas within the agency

Somerville in Northern Territory, Australia 5
during the service delivery. These are self-government, right to privacy, and dissimilarities of
ethics and principles. At the same time, it can also be said that such factors can create
complexity and conflict between the agency members, which affects the behaviors of
representatives significantly (Ford, et al., 2013).

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References
Cappelli, P., & Keller, J. R. (2014). Talent management: Conceptual approaches and practical
challenges. Annu. Rev. Organ. Psychol. Organ. Behav., 1(1), 305-331.
Ford, R. C., & Richardson, W. D. (2013). Ethical decision making: A review of the empirical
literature. In Citation classics from the Journal of Business Ethics. USA: Springer
Netherlands.
Hirst, P. (2013). Associative democracy: New forms of economic and social governance.
USA: John Wiley & Sons.
Someville. (2013). about us. Retrieved from: http://www.somerville.org.au/about-us