An Analysis of Leadership and Management at the South Bank Centre

This report provides a detailed analysis of leadership and management practices at the South Bank Centre, a major UK arts venue. It begins with an introduction to the organization's structure and operations, followed by a discussion of the distinct roles of leaders and managers, highlighting their responsibilities and characteristics. The report explores the differences between leadership and management, emphasizing their contrasting approaches to goal setting, decision-making, and risk management. It then examines how leadership and management roles adapt to different situations, such as fast-changing and slow-changing markets, and discusses the application of situational leadership theory. The report evaluates the strengths and weaknesses of various leadership approaches, including situational leadership and system leadership, and concludes with recommendations for future improvements and their impact on the organization. The report draws on relevant theories and models to support its analysis, providing a comprehensive overview of leadership and management in a real-world context.

Management
And
Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1. Introduction of chose organisation structure......................................................................1
2. Roles of manager and leader and differences.....................................................................1
3. Different roles of leadership and management as per the situation....................................4
4. Strength and weakness of different approaches.................................................................4
5. Impact on the organisation and recommendations for future improvements.....................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Management and Operation both are essential for any organisation to execute different
business activities. The management of the organisation is linked with the proper plans,
coordinating, organising and controlling the several activity (Campbell, 2017). To conduct
several operations require to become part of various task in continuous procedure. Thus, the
term of management and operation is important to arranging the activities of business through
internal procedure,, application and infrastructure within business. The report based on the south
bank, UK which is situated on River Thames. This report define different roles of leader and
manager and how to tackle different situation with the help of theories and concepts.
TASK 1
1. Introduction of chose organisation structure
South bank Centre is the largest arts centre of UK and consist of UK's top five visitor
attractions. It was situated about 17 acres site which is midst of the London's most vibrant
cultural quarter on the south bank of the Thames. The company is consisting three main
performance venue with the help of Hayward gallery. There are coming several visitors for see
arts and over two thousand paid performance of music, dance and literature on the stage every
year. It was opened in 1 may 1951 about 68 years ago.
2. Roles of manager and leader and differences
Leader: A leader is a person who is leading a group of people and influence to
individuals by their reviews. They are setting clear vision and mission according to that direct
them. The leader of South bank motivate to people regarding to work to achieve business goals
with full efforts (Imanudin, Armanto and Susanto, 2019).
Role of leader Problem solving: The leader is taking responsibility of a team and focus on every
member performance. If they are facing any problem during their tasks the leaders role is
to solve it in time and effectively. The leader of South Bank engage with employees and
ask for a problem to improve their performances and also, to provide them job
satisfaction and motivate personnels.
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 Motivator: A leader have responsibility to aware for employees and time to time motivate
them regarding their performance. If they feel low so provide reward and conduct
activities that encourage them to work with their full potential. As a result they gain
South Bank's aims and objectives in an appropriate manner and in prescribed duration. Team Spirit: It is important role of a team leader to motivate every worker to work in a
team. It supports to enhance and develop the team spirit in between employees and makes
them understand need and importance of working in a team (Viveros Gunckel and et.al,
2016).
 Communication: A leader provides a platform for employees and management where
they communicate about south bank's goals and objectives. The leader provide all
appropriate information to management in relation with staff member problems and
issues. Through effective communication an organisation effectively set clear aims and
objectives.
Characteristics of leadership
 Effective decision making skill supports to leader of south bank to take right decision in
complex situation and effect on the business entity.
 A leader also evaluate different situation of an organisation and sort out disputes that
origin in the business.
Manager:
A manager of a company is related with the individual who take responsibility to manage
all the business operations and activities. To achieve goals and objectives of company follow
proper plans and according to that follow the procedure to achieve business objectives. Thus, the
manager of South Bank apply plan successfully to meet with the higher level of growth and
success.
Role of manager
Fingurehead: A manager is head of the different functional activities and welcome to all
staff members who are working under the manager of South bank.
Leader: A manager also play role of leader because many time require to influence all
the staff members in regard of new concept and ideas that apply by the manager in the South
bank.
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Resource allocator: To conduct different task require to different types of resources
which is related to business activities. So for this require to collect detailed information that
supports to defined all the activities to staff member and according to that distribute work among
them.
Characteristics of manager
 A manager have characteristics of punctuality, proper task allocation, effective
communication and many other to conduct different complex situation of a business
entity.
 Positive attitude of manager helps to create good relation with others and helps to South
bank to accept all the relevant challenges.
Differences between leader and manager
Basis Leaders Managers
Creation The leaders are responsible to set
the vision for an organisation that
helps to staff members how to and
what to do to achieve it. The vision
of the company shows the long
therm perspective and works as
pillar of it and guide people. This is
the role of manager to prepare the
vision statement as on small goals
are based.
The manager decided to goals and
objectives of the company and direct
employees which goals keep on
priorities and how to attain them in
future. According to these goals set
by managers they describes the job
roles of staff according to their skill
and expertise.
Unique/ copy Leaders are different by nature
because they are following different
style of leadership at work place
(Luo, Peng and Zhong, 2016). They
make their leadership strategies
according to the individual and
their behaviours.
Managers copy styles of others and
implement their knowledge which
they seek from their leaders. They do
not define their actions they copy and
use leadership and management
styles of others.
Risk In the organisation leader take On the other hand manager hand over
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responsibility for taking definite
risk to accomplish organisational
goals and objectives. The leaders
have this characteristic they are risk
takers.
the work to other people to minimise
work and control on the risk factors
effectively. Managers are the risk
avoiders and do not wish to take up
any risks.
Function of manager Planning: The director of South Bank is capable for making realistic strategies that will
serve as a guide to meet the goals and priorities. In this, the manager determines the basic
designs and timelines that will allow the future phases of the intention of working. Organising: In this function, the manager of South bank is answerable for management
that every activities conducting according to plan. If any problem arises regarding the
operation so manager look back and analysis every activities to follow plan properly. Staffing: In this procedure staffing is related with recognising and putting the right
employee at right place and at the right time. The manager circulate work to employees
according to their skills and interest for the success of project (Nasri and et.al, 2017). Directing: In this act directing is linked with proper direction regarding to work. A
manager direct their employees how to do work in different situation and sort out the
problems without creating any dispute. Manager of South Bank lead the staff members
and provide give clear idea regarding to work.
 Controlling: It is one of the major role that is required to played by the manager of South
Bank. During the project a manager focus on employee activities and control over the
plans and various activities is undertaken by the company.
3. Different roles of leadership and management as per the situation
There are defined different situation when a manager and leader play different role
according to their capability such as:
Fast changing market: In present time business world fluctuates due to various factors
and reasons, due to which organisational systems and procedures needs to be changes
continuously. The South Bank is influenced by the social activities which involves customer
trends and preferences. Due to increasing change in art activities and peoples preferences
company opened new branch for attracting those who are interested in Art. In this situation the
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leader apply autocratic leadership style in order to take action quickly as people are developing
interest in other art centres who are the competitors of company. The leaders adopted autocratic
style of leadership for making rapid decisions and in order to do so they ignored suggestions
form staff and do not involve them in decision-making. In this situation the manager play role to
apply modification at work place and prepare different strategy to attract people to arrive at arts
centre.
Slow Changing Market: There are activities in external marketplace which do not change
rapidly. These types of situation happen when external business does not affect by different
factors and remain stable. Such as, there is economic stability in South Bank and country that
make chances to do modification in the arts centre and introduce new arts things to attract
people. In this situation a leader utilise democratic leadership style where they meet with
different staff members to take their suggestions and feedback regarding to planning. In this
situation a manager play role make strong financial position to invest in the market due to stable
economy and provide chances to get higher returns. The leaders will take advise form their
employees in accordance to enhance their operations and also to perform tasks in unique or
innovative manner so as to increase more and more people.
4. Strength and weakness of different approaches
Theories and models of approach: To face these situation required to follow some
theories and approaches such as:
Situational leadership: The situational leadership is one where leader apply different
style of leadership and it based on the situation. Mostly organisation follow this style as per the
necessities. A leader can adopt this style as per the requirement in the South Bank. Under this
theory set common reason for the effective leadership style. The structure of this approach is set
by the life cycle theory of leadership. For attaining several style which is required by the leader
of South Bank to do work effectively (Rastegar, Fotuhi-Firuzabad and Zareipour, 2016). They
are following this style in this manner:
 Telling and directing: As per the situation a leader of South Bank will be answerable for
taking appropriate decision. After that inform the same to the individuals according to
work and guide them to work appropriately direct them to the correct path.
 Selling and coaching: To focus on the business activities a leader of South Bank is
required to involve in daily routine activity. They are performing this to seek knowledge
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about the inputs of staff so that they can make effective decisions in order to develop
their leadership strategy.
 Participating and Supporting: According to this style a leader of South Bank will work
on sharing and authorization more obligation to the staff members. For the final decision
lies with the leaders but they take suggestions from employees by directing them
effectively and consider their ideas for making any future plans.
 Delegating to the employees: In this manner South Bank's leader is involved less and
workers themselves choose the selectable task as per the abilities and sustainability along
with the guidance of managers (Shen and et.al, 2016).
Strength Weaknesses
The strength of the situational leadership style
that it works for longer time period and mostly
organisations are applied it every situation
because it is mainly work according to
situation. It offers training to staff members
and easy to understand. This style mainly
based on the practical activities (Zargar,
Samani and Haghighi, 2016).
It has limited assumptions and propositions that
supports them in justifying and follow
theoretical approach. It is difficult to define
that commitment is abstracted as per the model.
System leadership: The particular approach developed by Dr. Lan Macdonald in order to
ace several situation in which people work on several stages to increase productivity. Through
System leadership, leaders develops various models and strategy regarding to individuals in a
company, social procedure, create a system and establish good leadership. It is a type of
leadership which offers different tool in order to estimate different people behaviours as per that
activity. This system mainly plays significant role to develop applicable system and behave in
productive manner. In South Bank, leaders apply system leadership approach to increase quality
of work at several stages. It will provide set of tools to leader to make their task easy in order to
estimate people behaviour in a company. The leaders use system leadership for each individual
system for making them more productive and developing better manner of doing things and
performing tasks in order to serve best to the customers.
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Strengths Weaknesses
The main strength of this approach to apply in
dynamic environment and take decision on the
basis of micro and macro atmosphere
(Davarpanah, Razmjoo and Mirshekari, 2018).
The weakness of system leadership to make
delay in decision making and always not
working in practical manner. This approach
directly apply on the issues that occur in the
enterprise.
Systematic leadership is based on the dynamic
and adaptive situation to leads it to select as
per the necessities of atmosphere.
Through this approach does not recognised
interdependence and do not apply on the small
types of organisations which are depended on
the assumptions. Most of the businesses are
big, critical or open system.
Contingency leadership: According to this theory a leader control on the situation and it
does not follow as per the situational leadership. As per this style growth are not depend on the
skill of leader and line up with factors or situation to sort out current problem in effective
manner. This approach helpful to employees to maintain good orientation regarding work and
motivate people time to time. The particular theory of leadership influenced by modification and
prevailing situation both inside as well as outside in the business. South Bank apply this
approach as per staff member work and focus on the current situation to motivate them in the
dynamic atmosphere (Albrecht, and Dasigi, 2016).
Strengths Weakness
It provides better assessment and make simple
to recognise in which situation leader perform
effectively.
This approach not flexible it means, it does not
suitable according to situation so required to
replace it.
This approach work effectively when have
good relation with staff members so it become
important due to provide enough value foe
workers reviews.
It is working in subjective manner so increase
chances of incorrect analysis and increase
future circumstances.
This has broad bended the scope of leadership According to this style follow Least co-worker
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through accenting the value of style of leader
as per the situation demand.
(LPC) scale which is based on the subjective
activities. So organisation fall mid the situation
and does not get proper guidance as to which
type of leader you are.
5. Impact on the organisation and recommendations for future improvements
After analysing all the situation and application of appropriate leadership styles and
approaches it is concluded that a leader and a manager plays important role. Both are
contributing to achieve organisational goals and objectives effectively. They are providing some
recommendations and improvement in the context of South bank such as:
 According to different situations select appropriate style of leadership that fit in the
situation and sort them out in appropriate manner.
 Manager of South Bank impact in positive manner because they represent the group's
interest and efforts for organization and self success.
 Leader can direct to team member in appropriate manner and guide how to achieve
organisational objectives and goals. They are motivating staff members to make efforts
and present effective performance in task.
 It is recommended that a manager and a leader do work together that supports to achieve
goals effectively and apply proper strategies.
CONCLUSION
As per the above report it is summarised that leaders as well as manager both are playing
crucial role to conduct business activities in proper manner. Both have different roles according
to that they make their team and guide staff members to achieve organisational goals and
objectives. In different situation they apply different theories and approaches from the leaders
and managers perspective and work accordingly.
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REFERENCES
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