Organizational Behaviour Case Study Analysis: Spanx Company Solutions

This case study analyzes the Spanx Company, focusing on organizational behavior and providing recommendations for business improvement. The author suggests analyzing the global market, understanding customer preferences, and expanding distribution through various channels, including e-commerce platforms, to increase revenue. Customer feedback is emphasized as crucial for product development and customer satisfaction. The study also recommends implementing technology like ERP and CRM systems for automation and customer management. Furthermore, the author highlights the importance of employee training to improve customer service and overall business performance. The recommendations aim to enhance the company's market reach, customer satisfaction, and operational efficiency. The analysis draws upon relevant theories discussed in the case study and scholarly literature, offering a comprehensive perspective on the company's challenges and potential solutions.

ORGANIZATIONAL
BEHAVIOUR
Name of Student:
Name of University:
Author Note:

RECOMMENDATIONS
The recommendations that can be given to the Spanx
Company is to analyse the global market
know the taste of the customers about the underwear that
they wear
Then contact with various types of dealers and shopping
malls and ship their products to the malls
The profit of the company will increase

RECOMMENDATIONS(CONTD.)
Customer feedback can also be recommended to the
company
The Spanx company will receive various feedback about their
products from various customers that they serve
according to the feedback they will create their products so
that the customers are hundred percent satisfied
The Company will have specific department for the feedback
of the customers

RECOMMENDATIONS(CONTD.)
The Spanx should also contact various E-commerce websites
So that they can the E-commerce sites can sell their products
through their platform
People are mostly doing shopping from the E-commerce
websites so they can easily view the products of Spanx on the
E-Commerce Websites
The revenue of the Company will increase

RECOMMENDATIONS(CONTD.)
Another recommendation that can be to the Spanx Company
is to implement some technologies in the company
enterprise systems or customer relationship management
system
The task becomes automated and the customers are
managed well by the softwares
The ERP system will help the company in its back office too
CRM will help to interact with the customers so that the
company retains the customers

RECOMMENDATIONS(CONTD.)
The Spanx Company should properly train the
employees so that they can perform their job well
They should be taught how to approach the
customers that arrive at their stores
The employees should leverage their skills so
that they can properly approach their customers
the customer services will be excellent and the
customers will be satisfied with the services they
get from the employees

BIBLIOGRAPHY
Ambrose, E., 2016. Life-Changing Medical Invention: Build a Successful Enterprise and a New
World. Canadian Journal of Anesthesia/Journal canadien d'anesthésie, 63(6), pp.787-788.
Betist, P., Ripplestarters, C.E.O., AskHugo, C.F. and van Teeffelen, L., 2017. Deployment of
the Proper Funding: from Start-Up to Scale-Up.
Branford, O., 2018. Labiaplasty procedure. Journal of Aesthetic Nursing, 7(9), pp.484-486.
Carvalho, C., Montagna, G. and Filipe, A., 2018, July. Design and Development of the Plus
Size Bra. In International Conference on Applied Human Factors and Ergonomics (pp. 165-
171). Springer, Cham.
Delaney, L.J., 2016. Women Business Owners: Engine of Global Growth. In Exporting (pp.
497-511). Apress, Berkeley, CA.
Glauser, M., 2016. Main Street Entrepreneur: Build Your Dream Company Doing what You
Love where You Live. Entrepreneur Press.
Goddard, M.U., 2017. Brigman Award Winner: Slim Cognito: Spanx and Shaping the Female
Body. The Journal of Popular Culture, 50(1), pp.184-194.
Graft, L., 2019. Start With Story: The Entrepreneur's Guide to Using Story to Grow Your
Business. BookBaby.
Mianrcine, S. and Shaw, C., 2016. Running Head: MOTIVATIONS FOR ENTREPRENEURSHIP.
In United States Association for Small Business and Entrepreneurship. Conference
Proceedings (p. C1). United States Association for Small Business and Entrepreneurship.