Quality Management: SPC, Balanced Scorecard & Self Assessment in Org

This report provides a comprehensive overview of various quality management tools and techniques. It begins by explaining Statistical Process Control (SPC) charts, highlighting their use in decreasing imperfections and monitoring process variations within Six Sigma programs. The report then discusses the balanced scorecard, a strategic tool used by organizations to align efforts with strategic aims and track progress towards goals through resource optimization. Benchmarking is also examined as a tool for hospitality organizations to provide standardized services, aligning practices with industry norms and organizational vision. Furthermore, the report emphasizes the role of self-assessment in determining an organization's current state, identifying strengths, weaknesses, and the quality of human resources to inform strategic decision-making and financial stability. The document concludes by referencing academic sources that support the concepts and applications discussed.

QUALITY
MANAGEMENT
TASK 3 & 4
(3.1 and 4.1)

Cont...
Statistical Process Control Charts (SPC):
• These are quality management tools that are used through six
sigma programs.
• A quality measurement tool that helps in decreasing the
imperfections within a product or process.
• Corresponds to the highest and lowest control limits of a process.
• This control chart showcases the reasons for variation in a
process.
• Also, it plays an important role in quality monitoring and control.

Cont...
Balanced scorecard:
• A kind of strategic tool which is used by business enterprise,
government, etc.
• Helps the management in directing its efforts towards strategic
aim of company.
• Supports in determining the progress towards set goals by making
optimum utilization of resources.
• Helps in attaining the desired financial performance by
ascertaining ambiguities in process and through taking
disciplinary actions.

Cont...

Cont...
Bench marking:
• It is a tool that helps the hospitality organizations in providing
standard services as per the industry norms.
• Management of hotel can frame a set standards and persuade its
workforce to execute various practices to keep the quality
benchmark.
• Vision and core strategy are kept in consideration while setting
benchmarks.

Cont...

4.1 Role of self assessment in order to determine
organization's current state of affairs
 Self assessment is a management technique that helps in ascertaining the present
strategic position of organization in the market.
 Helps the management in identifying current strengths and weaknesses that can
impact the performance of organization.
 Self assessment supports company is ascertaining the quality and capability of
its human resources that further assist in attaining the overall goals.
 Also, assist in determining the financial stability.
 Organization can take fruitful investment decision by the help of this.
 Hence, there is overall positive implication of determining the Holiday Inn’s
current state of affairs.

REFRENCES
Sallis, E., 2014. Total quality management in education. Routledge.
Xiang, Z. and Gretzel, U., 2010. Role of social media in online travel information
search. Tourism management. 31(2). pp.179-188.
Deshpande, B., 2015. Application of Balanced Score Card in Higher Education
with special emphasis in a Business School. In International Conference on
Technology and Business Management March. (23). pp. 25.
Jiménez-Jiménez, D. and et.al., 2015. Total quality management performance in
multinational companies: A learning perspective. The TQM Journal. 27(3).
pp.328-340.

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