Human Resource Management: A Report on Squire's Garden Centres

Desklib provides past papers and solved assignments for students. This report analyzes HR practices at Squire's Garden Centres.

Human Resource Management

Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
a. Purpose of HR functions and importance to an organization......................................................4
b. Advantages and disadvantages of methods of recruitment and selection....................................6
Task 2...............................................................................................................................................9
b. Advert for Customer service assistant role................................................................................11
c. Recommendation for another medium.......................................................................................12
Task 3.............................................................................................................................................14
a) Evaluate the benefits of Squire's offering Apprenticeship to both the organization and to
potential apprenticeship.................................................................................................................14
b) Development opportunities available to employees..................................................................16
c) Review the range of rewards and benefits available to staff. Asses to what extent these might
motivates employees and help to retained talented staff?.............................................................17
Task 4.............................................................................................................................................18
a) An explanation of what is meant by employee engagement and its importance to employee
relation...........................................................................................................................................18
b) Recommend the ways of engaging workers more effectively with Squires.............................19
c) An explanation as to how UK employment legislation influences human resource decision
making...........................................................................................................................................20
Conclusion.....................................................................................................................................21
References......................................................................................................................................22

Introduction
Human resource manager plays an important role at the workplace to recruit suitable workforce
at the workplace. With the help of the HR manager, management becomes able to ascertain and
grab maximum outcome with positive results. With the help of the HR manager, companies can
determine such a workforce which employs beneficial outcome for a company. This report is
focused on Squire's Garden a medium size family owned business with expansion in 1964. The
HR manager of a company defines a responsibility to recruit a suitable candidate for a vacant job
position in the workplace. This report will be going to include the purpose and scope of human
resource management so that suitable and appropriate talent and the skilled person can hire at the
workplace. Along with this, key elements will be discussed as well with their effectiveness
determination. It will be going to discuss the external and internal factors which influence HRM
decision making with certain legislation.

Task 1
a. Purpose of HR functions and importance to an organization
The major purpose of HR is to maintain the internal and external structure of the organization
and make effective application of current resources and make future plans as well. Other HR
functions include:
 Aligning the human capital in the organization by knowing the work experience and area of
expertise of all the people and making effective application of their knowledge in order to make
effective application of the same. HR has to assign roles and responsibilities to the employees
and provide them with aligned roles and goals to be achieved in the organization. They have to
increase the teamwork and build up some spirit in the organization. This is the duty of HR to
make effective usage of the human capital and make them work with each other. Based on the
nature of the organization the HR will post appropriate job role and assign duties to all the
members in Squire’s Garden Centre. They will make the designated team for all the parts in the
garden thus helping them focus on each section and provide better results (Krantz and Parks,
2012).
 Re-engineering of the organization can be done by HR by deciding roles and effective policies.
HR takes care of the interest of all the employees in order to deal with the changes in the market
and make the employees competent enough in order to deal with the needs of the company.
There should be proper policies to take care of safety and security as well as there should be
proper training sessions in order to know the impact of the transition in the market. They should
reassign the duties to the team members and make them report the performance to each other.
They should make certain internal policies give a target to the employees and give them goals to
achieve. At the same time, employee capability has to be seen.
 Understanding laws and legislation related to the employees and labor laws that have to be used.
HR has to see the nature of labor laws in the country and also associated trade laws that can be
implied to the employees in order to deal with the needs of the organization. There should be an
appropriate application of the legal framework in order to onboard the employees and also
effective documentation and provide appropriate documents to the employees and make
application of the same in the organization. They must hire people in Squire’s Garden Centre

based on the qualification and experience of the employees. This has to be refreshed every time
so as to deal with the needs effectively (Reilly and Williams, 2016).
 Transformation of the organization has to take care of by HR by aligning appropriate leaders and
making the employees aware of the new things. The HR makes the team well informed and well
trained about the new features in the organization that are to be added in future. HR will train the
employees about new features to be added to Squire's Garden Centre and give them effective
technical training based on the same (Reilly and Williams, 2016).

b. Advantages and disadvantages of methods of recruitment and selection
Recruitment and selection, both are the crucial part of Human Resource Management which
helps the organization to get the well-skilled and efficient workforce that able to accomplish its
goals and objectives in the required manner. The term recruitment is a process of determining
and attaining potential resources for the job profile; it sources applicants on the basis of their
competencies or abilities (Nikolaou, 2014). On the other hand, the selection is a process of
picking up the right candidate among all large pool of candidates. In order to increase the
efficiency of recruitment and selection process, it is advised to Square's Garden Centre enterprise
to acquire a systematic process; as it helps in identifying a most suitable or appropriate candidate
for the vacant job profile.
Advantages and disadvantages of methods of recruitment and selection used by the
company
Method Advantage Disadvantages
The chosen business
organization is following is
online job boards and
websites for recruitment
and selection. It allows
employers to find out
people from different job
portals, i.e. LinkedIn,
Monster.com,
naukari.com, and other
websites. Nowadays,
candidates make profiles
on online job portals thus
to get in the insight of
Cost and time effective
method
Boost up the speed of
recruitment cycle
Ensure global reach and
instant applications
Use of CV keyword search
may lead to allegations of
discrimination.
The poorly designed website
can damage brand image.

large companies. It also
companies to select the
best candidates who
match their job
requirements.
Other methods of recruitment and selection
Method Advantage Disadvantages
Recruitment agencies – In
the present scenario, there are
several recruitment agencies
presented in the marketplace,
which helps companies to
find out better candidates as
per their job requirements at
cheap costs.
Expert knowledge of
specialists helps in recruiting
effective candidates.
The positive response of
dedicated staff
database of people who have
expressed a desire to move,
so able to react quickly
One recruitment agency has
only one database; it leads to
a limited pool of candidates.
Due to the high fees of
recruitment agencies, most of
the candidates prefer to
contact directly from
companies.
Social networking sites
have been steadily
increasing and used by
organizations for
facilitating their
recruitment & selection
Social networking sites are a
good way of reaching a wide
range of applicants in a
certain time period.
Virtually unlimited networks
of contacts (Armstrong, et.
al., 2016).
It may blur the personal and
corporate spheres which
generate a problem for
employers.
Some employers may fail to
determine the differentiation
between personal and

process.
Allows promoting their
brands as well as providing
people with a view of the
organization's culture.
professional life; it affects
the recruitment process and
related activities.
Recruitment events or
fairs are organized by
many colleges and
universities, employers
can also move to find
candidates over there.
A good way of identifying
fresh and new talent.
Increase organizational
awareness among people.
Cost and time effective
method
No or less chance to sift
candidates.
Competition with other
employers in fairs or events.
Issues of cost-effectiveness if
the company have fewer job
openings.

Task 2
a. Job description and person specification
For Squire's Garden Centres, job description and person specification for the post of Customer
Service Assistant is given below:
Name of the organization- Squire's Garden Centres
Name of Department- Customer Services
Job Title- Customer Service Assistant
Summary of the Job
Positioned in each garden center, this role ensures that customers are warmly greeted and their
needs are met. In this role, the person would be responsible for interacting with the clients one-
on-one on the daily basis, addressing concerns and fielding questions. To be successful in this
position, the candidate will be persistent, knowledgeable and self-motivated.
Duties and responsibilities
Interact with the customers and greet them in a professional manner,
Meet the needs and exceed the expectations of the customers by upholding the strong reputation
of the organization,
Accurately answer the question and address the concerns of clients,
Maintain proper and accurate client files on a daily basis,
Suggest additional products and services of use to clients,
Log all the contacts in the customer database system of the organization,
Generate quarterly, monthly and annual reports for management,
Identify and pursue client leads and expanding the client base
Personal specifications
The person specification for the post of Customer Service Assistant is given below:
The person must be-
Positive, cheerful, self-driven and friendly,

Able to work independently as the part of a team,
Passionate for giving the highest level of customer services to the customers,
Positive for learning and embracing challenge and change
Qualifications, education, and experience
One year's experience in a customer-facing environment,
One year's experience in an administrative environment,
High school diploma or equivalent required, college degree preferred
Knowledge, skills, and abilities
Proficiency in the range of software including Microsoft Excel,
Strong administrative and organizational skills,
High level of personal presentation and communication skills,
Initiative to solve the problems and deal with the complaints in a positive manner

b. Advert for Customer service assistant role