Sri Lankan Airlines: History, Structure and Stakeholders

This report provides a comprehensive overview of Sri Lankan Airlines, the flag carrier of Sri Lanka and a member of the One world airline alliance. It begins with a brief history, including its evolution from Air Lanka and its rebranding. The report then details the airline's current situation, including its fleet, destinations, and challenges. The core of the report explores the airline's diverse products and services, including cargo services (general freight, dangerous goods, live animals, perishables, valuables, and vulnerable items), training programs, ground handling operations, holiday packages, catering services (airline, airport F&B, VIP/VVIP, and lounge operations), transit hotel, laundry services, and the Vanilla Pod. The report further examines the size and scope of the airline, including its workforce and business plan. It outlines the airline's vision, mission, goals, values, and business objectives. The organizational and legal structures are described, followed by an identification of key stakeholders. Finally, the report details the airline's key business functions, including commercial, finance, and human resources.

SRI LANKAN
AIRLINES

1.1INTRODUCTION TO SRI LANKAN AIRLINES
1.1.1Brief History of Sri Lankan Airlines
Sri Lankan Airlines is the flag carrier of Sri Lanka and a member airline of the One
world airline alliance. It is currently the largest airline in Sri Lanka by number of aircraft and
destinations and was launched in 1979 as Air Lanka following the termination of operations of
the original Sri Lankan flag carrier Air Ceylon. Following its partial acquisition in 1998
by Emirates, it was re-branded and the current livery was introduced. In 2008, the government of
Sri Lanka acquired all the shares of the airline from Emirates. After ending the Emirates
partnership, it retained its re-branded name and logo
1.1.2Current Situation
Mr. Ashok Pathirage is recently appointed as chairman of Sri Lankan Airlines, and Mr. Vipula
Gunathilaka as CEO.
Sri Lankan Airlines has 24 aircrafts on its current fleet, and operates to 113
destinations in 51 countries.
Like every Airline, Sri Lankan Airline also facing a downward with this
current situation(covid-19). Even though Sri Lankan Airline struggling with this current situation
we manage to provide our customers with their needs and wants. As a matter of fact, Sir Lankan
Airlines has started new destinations recently also it has turned one of its own aircraft as a cargo
only carrier.
1.2PRODUCT AND SERVICES
1.2.1CARGO
General Freight
Sri Lankan cargo has the most economical global distribution cargo service for general freight.
This service is available on all Sri Lankan Airlines flights. Registered users can make
reservations online. If you are a new customer, you may register online or contact one of the Sri
Lankan Cargo offices for further details.

Dangerous Goods
Handled only by specially trained staff in accordance with IATA laws and regulations, Sri
Lankan Airlines provides safe and secure movement for dangerous cargo items such as
explosives, radioactive materials, etc. They are constantly monitored while different loading
procedures are followed in compliance with the prevailing international standards.
Live Animals
Live animals - pets or otherwise - are welcome by Sri Lankan Cargo. We transport birds, live
fish, horses, dogs, cats or even baby elephants. According to IATA standards all live animals
undertaken for transport are given the best possible care in terms of comfort, appropriate food,
hygiene and safety. We will advise you and assist you with international and national laws
governing the carriage of animals and with the certification and documentation procedures.
Perishables
Perishables such as fish, meat, dairy, fruit and vegetables receive extra care with us. Specially
maintained temperatures and storage facilities handled by professionally trained staff ensure
perishables come to you in peak condition.
Valuables
Sri Lankan Cargo provides maximum security to valuable commodities such as banknotes,
jewelry and gemstones from acceptance through to final delivery at destination. Specially
developed containers, highly secured storage areas and constant surveillance guarantees the
highest level of security for your valuables.
Vulnerable
Vulnerable items receive infinite care with Sri Lankan Cargo. Mobile phones, camcorders or
semi-precious goods are handled by trained cargo personnel ensuring safe movement globally.
Secure storage areas, high security measures and 24-hour monitoring is provided for these items.
1.2.2TRAINING
Sri Lankan Airlines offer training on aviation career path to get your international aviation
qualification. Our International Airline Academy has well talented instructors to take you on
your dream path and groom you to be the best at it. These are some of the trainings we offer.

 Engineering/ Technical Training
 Aviation Professional Training
 Simulator Training
 Cabin Training
 Flight Training
 Finishing School and Corporate Training
 Accreditations & Affiliations
 Virtual Training & eLearning
 Aircraft Engineering/Maintenance Online Training
1.2.3GROUND HANDLING
Sri Lankan Airlines Ground Handling is one of the major Ground and Cargo handlers in the
region. Currently, it serves over 30 regular customer Airlines and ADHOC carriers at
Bandaranaike International Airport (BIA), Colombo, Sri Lanka. With an Average revenue of
over USD 36 million per year, Sri Lankan Airlines is the only Ground Handler at BIA with
approx. 2000 employees who are well trained and experienced in Ground Handling.
1.2.4SRI LANKAN HOLIDAY
Sri Lankan Airlines offers its customers special seasonal promotion holiday packages time to
time so they can enjoy our hospitality and beauty of other the countries.
1.2.5SRI LANKAN CATERING
 Airline Catering
Airline catering is, was and will always be the core aspect of our business. As the sole
airline caterer at Bandaranaike International Airport, Katunayake, we count over three
decades of experience in satisfying the passengers of most of the world’s finest
airlines. We’ve done it a long time and we do it very well, with a level of expertise
and professionalism that few can match, whether we’re serving passengers on a small
aircraft or the largest in the sky.

1.2.6AIRPORT F&B
Our Restaurant Division provides a full range of cuisine and beverages for a variety of
lounges that serve all types of customers and passengers at BIA, all with the prompt
and gracious service and the high standards of safety, hygiene and presentation that
Sri Lankan Catering is reputed for both on the ground and in the air.
1. VIP/VVIP Lounges
2. Emirates Lounge
3. Serendib Lounge
4. Araliya Lounge
5. Silk Route Lounge
6. Lotus Lounge
7. Executive Lounge
1.2.7VIP & PRIVATE JET CATERING
Billionaires, celebrities, heads of state, religious dignitaries, royalty… serving VIPs
and VVIPs is an everyday occurrence for the Sri Lankan Catering Team. Whatever
their taste, we can provide it, with the levels of service, quality and security that
persons of high importance would expect
1.2.8LOUNGE OPERATIONS
Our highly skilled and experienced staff provide the finest service at a number of
lounges and restaurants that are managed and operated by Sri Lankan Catering at BIA.
1. Serenediva Lounge
2. Palm Strip Lounge
3. Palm Strip Restaurant
4. Palm Strip Mini Bar
5. Public Restaurant

1.2.9TRANSIT HOTEL
Serenediva Colombo Transit Hotel
Our world class hospitality can be experienced at the Serenediva Colombo, the only transit hotel
at Bandaranaike International Airport, which is managed by Sri Lankan Catering. Designed for
the weary travelers wanting a few hours of undisturbed rest and relaxation between flights, the
Serenediva’s 32 rooms are categorized as Serenediva Deluxe and Serenediva Standard, and
provide options of single / double / triple, family and budget rooms.
1.2.10LAUNDRY
Aero clean, Sri Lankan Catering’s 24-hour laundry facility, provides laundry, pressing
and dry-cleaning services or airlines, hotels and other customers. It is equipped with
sophisticated equipment that safely handles everything from blankets of airline
customers to bridal dresses and uniforms of hotel guests.
1.2.11VANILLA POD
The delicious creations of our talented chefs can be experienced at the Vanilla Pod,
our pastry and confectionary which caters to the Sri Lankan palette and serves the Sri
Lankan Airlines employee clientele. The wide range of delectable cakes, pastries,
sandwiches, packed lunches, deserts, breads and much more is highly popular with
our customers – which accounts to more than 6,000 employees of the airline.
1.2.12COMMERCIAL FLIGHTS
As the National Career of Sri Lanka this is our main purpose, as an independent airline and also
with the Oneworld alliance agreement we are providing our loyal customers a delightful
experience in the sky.

1.3SIZE AND SCOPE OF SRI LANKAN AIRLINES
Like all the other businesses in the country Sri Lankan Airline also facing a hard time through
this pandemic situation. Because of that the company has to let go of its some employees. Even
though that happened currently around 6700 employees working for Sri Lankan Airlines. And
Sri Lankan Airlines is the only Airline operates in Sri Lanka and only Ground Handling Agent in
Bandarnayake International Airport.
Sri Lankan Airlines has started a new business plan for the period of 2019-24 with the
objective of transforming itself into a financially viable organization with a high brand visibility
and a global reputation. while turning into a strategic hub for air travel and air cargo in the Asia -
Africa and Middle East region
This business plan which was crafted by the management of the
airline under the guidance of CEO to make a contribution to the GDP as the national carrier of
Sri Lanka in different areas, including all export, import and leisure and envisages a
corresponding increased contribution to the nation’s economy as the airline grow.
1.4VISION, MISSION, GOALS, VALUES AND BUSINESS OBJECTIVES
OF SRI LANKAN AIRLINES
1.4.1OUR VISION
To be Asia’s most customer-centric airline.
1.4.2OUR MISSION
To delight our customers with a reliable and pleasant travel experience with warmth and
hospitality, the Sri Lankan way.
We strive to meet our stakeholder expectations as a competent, proactive and diligent
organization which is financially viable.

1.4.3OUR GOALS
Our goal is to become a financially viable organization with a high brand visibility and to have a
global reputation while making a contribution to the GDP of Sri Lanka in different areas, and be
the Asia’s most customer centric airline.
1.4.4OUR VALUES
Our MOTTO is You're Our World.
We, Sri Lankan Airlines, the national carrier of Sri Lanka, have been devoted
to every community that we serve. Be it our employees, customers, shareholders and suppliers,
ours is a family that serves the world with a big heart, spreading joy and hope in our journey to
conquer the skies
The initiative also invited employees to embrace Company Values which are
Creativity, Diligence, Leadership, Proactiveness and Accountability.
1.4.5OUR BUSINESS OBJECTIVES
Our objective is to become the most customer-centric airline in Asia, both in the air and on the
ground, building on our four decades of excellence in customer service for which we have won
numerous international accolades with our emphasis on safety,

1.5THE ORGANIZATIONAL STRUCTURE
CHAIRMEN
CHIEF EXECUTIVE OFFICER
DIRECTOR BOARD
HEADS OF DEPARTMENTS
MANAGERS OF DIVISION
DUTY MANAGER
DUTY SUPERVISOR
OFFICERS
AGENTS

1.6LEGAL STRUCTURE
SriLankan Airlines Limited is a limited liability company bearing registration No. PB 67,
governed under the Companies Act No. 07 of 2007 Sri Lanka
The current stated capital of the Company is indicated in Form 6 and the total number of shares
issued by the Company is indicated in Form 15, which are both public documents filed by the
Company at the Registrar of Companies.
The current shareholders of Company as at 1st December 2017:
 Secretary to the Treasury on behalf of the Government of Sri Lanka (majority
shareholder),
 Employees’ Provident Fund,
 Peoples’ Bank and
 Employees (both past and present) who had been issued shares under an employee share
ownership scheme
The Company as the National Carrier of Sri Lanka, is an integral part of the aviation industry in
Sri Lanka. Therefore, some of the primary legislation governing aviation industry in Sri Lanka
that are relevant to the Company, are as follows.
 Civil Aviation Authority of Sri Lanka Act No 34 of 2002
 Civil Aviation Act No. 14 of 2010
 The Air Navigation Act No 15 of 1950
 Air Navigation (Special Provisions) Act (No. 55 of 1992).
 Offences Against Aircraft Act No 24 of 1982

1.7STAKEHOLDER OF SRI LANKAN AIRLINES
 Government of Sri Lanka
The government of Sri Lanka is one of the stakeholders. Sri Lankan Airlines helps to grow GDP
of Sri Lanka.
 Sri Lanka Tourism
As the National carrier of Sri Lanka, we manage to bring our beauty of our beloved country
throughout the globe and expand the tourism of Sri Lanka.
 Airport & Aviation Services (Sri Lanka) Ltd
Bandaranayake International Airport is under the authority of AASL which Sri Lankan Airlines
operates its ground routines and flight operations.
 Customers
Our loyal customers always choose to be on our side and we make them feel our Sri Lankan
Hospitality whenever they travel with us.
1.8BUSINESS FUNCTIONS OF SRILANKAN AIRLINES
 Commercial
 Finance,
 Human Resources,
 Airport & Ground Services,
 Cabin Services,
 Flight Operations,
 Engineering,
 Cargo,
 Legal,
 Information Technology,
 SriLankan Aviation College,

 Revenue Planning Management and Commercial Support,
 Corporate Secretarial Services,
1.8.1COMMIRCIAL
 Organizing sales promotion
 Responding to customer enquiries
 Negotiating discounts and financial terms
 Keeping customer records
1.8.2FINANCE
 Producing invoices, checking payments are received and chasing up overdue payments
 Recording money received
 Preparing the payroll and paying staff salaries
 Producing the statutory accounts each year
1.8.3HUMAN RESOURCES
 Advertising job vacancies and selection of candidates.
 Preparing training programs
 Handling all staff promotions
 Keeping all staff records
 Monitoring staff payments
1.8.4AIRPORT AND GROUND SERVICES
 Provide all ground related services to srilankan customers and other airline customers
 Provide all ground related services to srilankan aircraft and other airline aircrafts
1.8.5CABIN SERVICES
 Provide all services inside the aircraft

1.8.6FLIGHT OPERATIONS
 Create schedule for flight destinations
 Getting relevant clearance for flights
 Create the flight network
 Managing the AIMS
1.8.7ENGINEERING
 Provide all services in hanger areas
 Provide all services in aircraft side areas to srilankan airlines aircrafts and other airlines
 Attending all aircraft related emergency at airport and overseas
1.8.8CARGO
 Accepting all exports
 Solving all imports
 Handling all other airlines agents with their exports and imports
1.8.9LEGAL
 Entertaining all legal requirements of the company
1.8.10INFORMATION TECHNOLOGY
 Maintaining all system inside the company
 Operating backup systems
 Suppling IT relates appliances and advises when needed
 System updates and installing new software

1.8.11SRILANKAN AVIATION COLLEGE
 Conducting all training programs for employees
 Providing instructors to all training programs
 Conducting courses to outside students
1.8.12 REVENUE PLANING MANAGEMENT AND COMMERCIAL
SUPPORT
 Advertising about our product and services
 Research on our product and services
1.8.13 CORPORATE SECRETARIAL SERVICES
 Entertaining all requirements of top management and deals with the other divisions
1.9INTERREATIONSHIP OF ABOVE FUNCTIONS
1. Human Resources is an important function to all the other areas whenever there is a staff
shortage help to fill it internally or externally according to the company requirement and
for all training requirement of all other areas, they plan them and execute in a short time
period.
2. Commercial, Finance and Revenue Planning Management and Commercial Support are
working together and exchanging required details to stay in the track example customer
enquiries, marketing, budgeting, sales on each month and product development.
3. Airport and Ground Services, Flight Operations, Cabin Services, Engineering, Cargo are
providing our customers with their needs and keeping a better brand name for srilankan
airlines and achieving the company targets.
4. Srilankan Aviation College provides most of the applicants for Human Resources for
selection for new roles in the company and take care of most of the trainings for all the
employees.

5. Srilankan Aviation College give primary knowledge for all Airport and ground services,
Flight operation, Cabin services, Engineering and Cargo staff before they start for
working for airline and while they work for the airline.
6. Legal section and Human Resources are over looking all the legal part of the company
and make sure everything is in order.
1.9HOW ABOVE FUNCTIONS LINK TO OUR OBJECTIVES AND
STRUCTURE
1. Commercial, Finance, Revenue planning management and commercial support are linked
together even though they are three different divisions, each division has its own head
and they all responsible for their decision and all the other staff working under them to
make srilankan airlines a successful airline,
And also, they all make srilankan airlines a better brand by keeping our
customers, shareholders, stakeholders satisfy while gaining a profit to the company by
their strategies.
2. Human Recourses take very good place among the company while the head of human
recourses interact with employees to get their opinion on their respective departments and
put those opinions to work and make the work place a better environment for employees.
While they select the most qualified people with diversity and make sure they
bring the airline name towards our very objective.
3. While human recourses select our employees our airport and ground services, flight
operation, cabin services, engineering and cargo department heads make sure they are
doing a fine job make sure all their staff are following required rules and regulations.
And all our staff are well qualified in customer satisfactory, we make them
well come and make sure they are having a good time while they are with us, because we
believe as a team, we can achieve anything.
4. Srilankan Aviation College is the foundation of our company legacy most of our senior
staff came from there, and they are responsible for each and every student whom coming
out from there,

All our objectives start from there because we teach every student to become
the better version of themselves and make sure they bring it forward a pleasant employee
is a reflection of a better work environments.

LB FINANCE

2.1INTRODUCTION TO LB FINANCE
2.1.1Brief History of LB Finance
The origins of LB Finance trace its roots back to 1971 when it was incorporated as a Private
Limited Liability Company in May. In 1982, it was converted into a Public Limited Liability
Company and listed on the Colombo Stock Exchange in 1977. The Company was re-registered
in June 2008 under the new Companies Act No. 07 of 2007
2.1.2Current Situation
The majority shareholding of the Company was initially held by Lewis Brown & Company
Limited, Vanik Incorporation Limited subsequently acquired the controlling power of the
Company in 1994. Fueling LB Finance with a new renewed entrepreneurial zest, Mr Dhammika
Perera, a renowned Sri Lankan entrepreneur and corporate leader, took over the Company in
2003 and revamped it be the dynamic and leading finance company that you see today. At
present, LB Finance PLC is a subsidiary of Vallibel One PLC, which owns and manages a fast
growing and valuable portfolio across seven key industries such as lifestyle, finance, aluminum,
plantation, leisure, consumer and investments. With this strategic alliance, LB Finance has
become synergized, energized and revitalized to deliver immense value to our diverse
stakeholders now and into the future.
2.2PRODUCT AND SERVICES
2.2.1Fixed Deposits
Secure your tomorrow with a Fixed Deposit from LB Finance and enjoy unbeatable benefits.
Fixed Deposits are a convenient and low-risk form of investment that guarantees you a fixed
return upon its maturity. Our promise is to offer you high returns and high security for your
Fixed Deposits. With LB Finance Fixed Deposits, you can enjoy the best interest rates in the
market along with the facility of flexible money withdrawals. Moreover, you can choose the
deposit period based on your individual needs and make your investment.

Special Benefits of LB Finance Fixed Deposits:
 Backed by the trust and assurance of the nation’s most trusted financial institution
 Flexible maturity period
 Unbeatable interest rates
 Quick refunds on maturity
 Quick loans against your deposits
 Superior customer service
2.2.2Leasing
With over five decades of experience in the leasing industry of Sri Lanka, LB Finance is one of
the best leasing providers in the market. LB Leasing products are geared to cater to the
individual to the minor and large-scale enterprises. With our expertise in providing the best
financial solutions, you can enjoy the most flexible and attractive terms.
Special Benefits of LB Finance Leasing
 Leasing solutions for any vehicle model
 Hassle-free documentation process
 Application processing within 24 hours
 Flexible installment plans to suit your budget
 No guarantors
 Pay installments through any LB Finance branch (open 6 days a week)
2.2.3Gold Loan
The market leader in providing gold loans in the Non-Banking Financial Institutions, we offer
the most trusted and hassle-free options to fulfil your emergency monetary needs. Our trusted
gold loan service is available across the country and can be obtained from any LB Finance
branch. Our promise to provide utmost security to your valuables so that you can have your
complete trust in us.
Special Benefits of LB Gold Loans

 Ability to redeem your jewelry/ gold coins/ gold biscuits without prior notice
 Repayment facility at any LB Finance branch (open from Monday to Saturday including
public and bank holidays. Opening hours: From 8.30 am to 6.00 pm)
 Over 160 branches island wide
 Easy repayment schemes with lowest interest rates (1 month, 3 months, 6 months, 9
months, 12 months)
 Highest security and a free insurance cover for your valuables
 A hassle-free and fast service by our well-trained gold experts
 SMS notifications prior to the repayment date
2.2.4Housing Loans
Everyone wishes to own a home. Buying or building a home is one of the most exciting things
you will ever do in your life. However, it is also likely the most expensive purchase decision.
Whether you live in Sri Lanka or working overseas, the ‘Mulgala’ housing loan scheme is
specially designed to put you on the fast track to realizing that dream. What’s more, we offer
personalized payment plans to suit you and your future plans.
 Easy loans for building a new home, purchasing or adding an extension
 Lowest payment rates & longest payment periods
 Overseas working professionals can obtain loans based on foreign earnings and build
their dream house in Sri Lanka
 Maximum support in fulfilling legal and other formalities
 Minimum red tape and quick service
 Fast approval process
2.2.5Saving Accounts
Make most of your wealth with LB Yasa Isuru Savings Accounts. LB Finance Savings Accounts
give you benefits without boundaries as they come with a host of additional benefits. We offer an
attractive interest rate of 4% regardless of your account balance. By opening up an LB Yasa
Isuru Savings Account you get access to our e-connect online financial system, which makes
transactions easier. You also get an international Shopping VISA card to conveniently shop
online and offline, with free SMS alerts for all transactions. Direct remittances can be

transferred to your LB Savings Accounts while we offer special rates when you are obtaining
leasing and mortgage facilities. You can withdraw your money whenever you want while still
being entitled to receive the same savings interest rate. Our island wide branch network further
ensures your convenience when carrying out day to day transactions.
2.2.6Cash in Mobile
LB Cash in Mobile (CIM) is an innovative Mobile Wallet offered by LB Digital Financial
Services, which ensures contactless transactions, greater security, speed and ease. LB CIM is one
of the safest payment tools as it transmits a unique encrypted number that the payment processor
can use to complete the payment. Signing up for CIM takes less than just 10 minutes through our
simple registration process. Say goodbye to the wallet in your pocket and embrace the
convenience of the digital wallet on your mobile phone!
Benefits of LB CIM to Customers:
 Ability to pay for any transaction and earn interest up to 4.0% p.a. for the remaining
balance in your CIM wallet
 No more hassle to find change; pay the exact amount
 Send money conveniently
 Attractive rewards and offers from our partner merchants
 Reload your mobile and pay your utility bill from the comfort of your home
2.2.7Authorised Money Exchange
LB Finance PLC as the trusted financial partner of Sri Lanka offers you the best foreign currency
exchange rates in the nation. Exchange your hard-earned foreign currencies legally for 0%
commission and get the highest official market value.
Benefits of LB Finance Money Exchange
 0% commission and competitive exchange rates
 Exchange your foreign currencies for best rates in Sri Lanka
 Get your foreign currencies exchanged legally from your trusted partner
 Experience the best currency exchange from LB Finance
 Get the highest official market value for your foreign currencies

 Feel the quality of international currency exchange service from LB Finance
 Get the highest security from LB Finance
 Available at 100+ branches Island wide
 Buy and sell foreign currencies
 We are dealing in 19 major currencies
2.3SIZE AND SCOPE OF LB FINANCE
LB Finance offers you a holistic portfolio of financial solutions. Synonymous with reliability,
LB Finance is trusted by corporates, SMEs and individuals alike. Our innovative financial
solutions are offered through an extensive network of 127 branches and 26 gold centers.
Expanding our presence beyond the shores of the island, LB finance is operating in Myanmar as
well. We have established 04 branches in the region of Bago in order to financially empower
them and give wings to their dreams.
Our products and services are offered through our 03 main business clusters—Investing,
Financing & Value-Added Services—under the LB Finance brand, which improves our
brand presence and ensures brand resonance. All our products and services are curated and
marketed in line with all regulatory guidelines as ethically serving our communities is at the
heart of everything we do.
2.4VISION, MISSION, GOALS, VALUES AND BUSINESS OBJECTIVES
OF LB FINANCE
2.4.1Our Vision
To contribute to the quality of life experienced by our depositors, customers, employees and the
general public through partnerships that fuel the growth of our Company and to create
shareholder value both in the short- term and long- term.
2.4.2Our Mission
 To mobilize public funds by innovating investment products that will enhance the value
delivered to our depositors.
 To engage in prudent lending to entrepreneurs to assist them in the creation of wealth.

 To embark on investments in which results can be clearly assessed and seize new
opportunities in the market.
 To offer a caring and personalized service that will form the foundation for developing
lasting partnerships with our stakeholders, employees and the general public.
 To use training and career development to create an empowered and committed group of
employees who will drive the Company to high levels of achievement.
2.4.3Our Goal
To be a major player in the financial services sector in Sri Lanka.
2.4.4Our Values
 Excellence
 Ethics
 Professionalism
 Transparency
 Innovation
 Quality
2.4.5Our Business Objectives
Our objective is to be a major player in the financial service sector while keeping our values to
ourselves and our loyal customers, shareholders, employees. And gain a profit.
2.5ORGANIZATIONAL STRUCTURE
CHAIRPERSON
MANAGING DIRECTOR
BOARD OF DIRECTORS

2.6LEGAL STRUCTURE
LB Finance was incorporated as a Private Limited Liability Company in May1971. In 1982, it
was converted into a Public Limited Liability Company and listed on the Colombo Stock
Exchange in 1977. The Company was re-registered in June 2008 under the new Companies Act
No. 07 of 2007.
Public Limited Liability Company Incorporated in Sri Lanka under the provisions of the
Companies Ordinance No. 51 of 1938 (Cap 145) and reregistered as per the Companies Act No.
07 of 2007 on 6th June 2008.
A Licensed Finance Company under the Finance Business Act No. 42 of 2011.
A registered Financed Leasing Establishment in terms of Finance Leasing Act No. 56 of 2000.
2.7STAKEHOLDERS OF LB FINANCE
 Shareholders
Sustained growth and wealth maximization.
 Customers
Customers at the center of the business
 Employees
Career progress and best place to work
 Communities
Empowering communities through CSR
 Regulators
Full statutory compliance
 Business partners
Sustainable business practice

2.8BUSINESS FUNCTION OF LB FINANCE
 Treasury
 Human Resources
 Marketing
 Information Technology
 Administration
 Finance
 Legal
 Operations
2.8.1Treasury
Scope of the Treasury is to plan and implement strategies to minimize the cost of funds to the
company and to ensure that it obtains most competitive terms from the company for their
facilities. In order to achieve this and to advise the senior management in setting policy for
deposit mobilization, the treasury should also maintain a constant vigilant in the market for
opportunities to raise cheap sources of funds by tapping wholesale markets through the issue of
money market instruments as well as for investments of short-term surplus funds.
 Responsibility for setting up of overall guide lines for the asset/liability management
(ALCO).
 Mobilizing funds (credit from banks and other financial institutions, debt instruments).
Investments of surplus funds.
 Management of bank accounts of the company and to ensure that all surplus funds are
invested in interest bearing assets.
 Preparation of business plan and budget.
 Preparation of the annual report

2.8.2Human Resources
Human resources mainly take care of recruitments and selection part of the company it takes care
of advertising vacancies on different platforms and organizing other required facilities for the
recruitment and selection part. And also handling all staff promotion and keeping records on all
staff and their salaries.
2.8.3Marketing
Our marketing department oversee all promotions, advertising and all marketing events related to
our company. And creating all sales strategies and keeping the customer records and analyzing
them and prepare the annual marketing budget.
2.8.4Information Technology
IT department oversee all the systems throughout the company and make sure the transparency
of the company is protected. And do all the system updates and keep all data up to date.
2.8.5 Administration
Our administration team is supporting all other functions to make sure that they are preforming
well in their respective department and oversee about their problems in their departments,
developing and implementing plans and make sure they are reaching their goals.
2.8.6Finance
Our finance team is responsible for acquiring and utilizing of funds necessary for efficient
operations. And go through all budgets for the financial year and make sure they are worth for
the respective year to reach their goals.
2.8.7Legal
Our legal team is responsible for all legally required functions and advice respective parties for
what needed to be done is a certain situation, and make sure everything is happening smoothly.

2.8.8Operations
Our operation team is the one who do the most of the work of the company, work as a frontline
staff and make sure our products and services are purchase by our customers. And create all
required documents for future references.
2.9INTERRELATIONSHIP OF ABOVE FUNCTION
1. Human Resources helps all the departments to keep track on their employees and have a
better understanding of them and fill necessary positions by recruiting personals and
selecting them in an interview and make sure every operation is going smoothly.
2. Treasury is helping and advising marketing and finance department on their budget and
make sure necessary options are taken care of and important functions are funded and
running as per the plan.
3. Administration is also overlooking every department and make sure they are reaching for
their goals and make sure they are on the right track while keeping employees satisfied
by solving their problems and attending their problems.
4. Marketing and operation departments are working hand to hand and make sure the
customer gets what they promote on the market and make sure they know all of the
product and services to provide to customers.
5. Human Resources department is very helpful when operations department staff need their
training and knowledge to be successful in their job function and make sure they receive
what they need.
2.9HOW ABOVE FUNCTIONS RELATED TO OUR COMPANY
OBJECTIVES
1. Main objective of a company is gaining profit to the company for that our treasury and
finance department is working hard to make sure we got to that point by keep track of
every movement through the year.

2. Human resources make sure they hire the best candidate for the job so they can make the
image of the company a better one and make the company a major player on the finance
field.
3. Marketing department is really hard-working team for make sure that our product is
visible in the market and make sure what we promise that what we give.
4. Administration team is also helping all the other departments to reach their goals and
keep our company objectives alive.
5. Our operations team is really talented and amazing bunch of people and they are really
helpful and friendly they make sure our customers get the best care when they with us.

LEO CLUB

3.1INTRODUCTION TO LEO CLUB
3.1.1Brif History of Leo Club
The first Leo club was founded in 1957 by Jim Graver, the coach of the Abington High
School, Pennsylvania baseball team. He was an active member of the Glenside Lions Club. The
club was founded with the help of William Ernst, another Lion. It adopted the high school's
colors of maroon and gold. The club also created the acronym Leadership, Equality, Opportunity
for the word Leo. The word equality was later changed to experience.
In 1964 the Leo Club Program became a sponsored program of the Lions Clubs International. It
grew beyond Pennsylvania and the United States of America. By 1967 the program had grown to
over 200 clubs in 18 countries and become an official youth program of Lions Clubs
International. In the following year, the Leo Club Program spread rapidly, resulting in 918 clubs
in 48 countries by the end of 1968.
3.1.2Current Situation
LEO club is a youth organization of the LIONS club, which do volunteer work for the society by
CSR projects. Currently there are 200000 members in 140 countries serves for LEO club. And
Sri Lanka is one of the countries among them. And around 2000 members are involve here in Sri
Lanka for those volunteer projects to help the needy.
3.2PRODUCT AND SERVICES
LEP’s are more of a socially active group which create to help the society by CSR projects. They
conduct various projects in the fields of health care, elders, children, disabled people, literacy
and education, and self-development. Leos can raise funds by conducting fund-raising projects.
They can conduct projects with another Leo club, sponsoring Lions club, or with an outside
organization. Leo clubs are sponsored by Lions clubs and comprise an official program of Lions
Clubs International.
3.3SIZE AND SCOPE
A minimum of 20 Leo’s creates a club, and a minimum no of 6 Leo clubs creates district, and a
minimum no of 10 Leo clubs creates a multiple district and currently there are 306 multiple
district clubs are here in Sri Lanka.

Our main object is to help the needy and make the world a better place and remind the society
there are still hope for everyone in it.
3.4VISION, MISSION, GOALS, VALUES AND BUSINESS OBJECTIVES
3.4.1Our Vision
Serve with passion for a better tomorrow
3.4.2Our Mission
Work collaboratively with the growing membership by committing our skills and resources to
provide services that will improve the quality of life and make a difference in people affected by
poverty or emergencies irrespective of religion, race or politics.
3.4.3Our Goals
Our goal is to make the society a better place to live and encourage the youth to be a part of that
and have the experience of the life time by giving their time for the society.
3.4.4Our Values
Leadership, Experience, Opportunity
3.4.5Our Business Objectives
To provide the youth of the world with an opportunity for development and contribution,
individually and collectively, as responsible member of the local, national and international
community.

3.5ORGANIZATION STRUCTURE
Governor
District Chairperson
Zone Chairperson
IPP Club President LEO Advisor
(act as an advisor) (CEO of the club) (act as an advisor)
Secretary Treasurer
(responsible for club administration) (responsible of club finance)
V . President
(supports the president)
Office Bearers
(club members)

3.6LEGAL STUCTURE
 We are registered under the act of community service volunteers.
 The VPA is a federal law enacted in 1997 to protect community service volunteers from
liability for acts performed on behalf of a nonprofit organization. This protection does not
extend to harm caused by willful or criminal misconduct, gross negligence, flagrant
indifference, or operation of any vehicle where a license or insurance is required.
3.7STAKEHOLDERS OF LEO CLUB
Our stakeholders are mostly the people who do donations for us mainly our mother organization
Lions club they do most of the funding for the Leo’s apart from the there are several banks and
some leading companies are funding for our CSR projects and in return we promote there brand
and good name around the country.
3.8BUSINESS FUNCTION OF LEO CLUB
Since we are a voluntary organization, we don’t have much functions like a company we have
committees or personal for some functions.
 Inauguration committee
Inauguration committee is responsible same like HRM function they handle new arrivals to
the organization and deals with the other district clubs.
 Social media and Marketing
This part of the organization handles the social media platforms for publicity for get
donations and publish our work so people know about our work and contact us for more
work.
 Treasury
This is the person who is responsible for all member fees and donations and keep the
organization accounts up to date and handle all the finances of the club.
 Administration

This person oversees the overall performance of the club personals and report to the heads of
the clubs and keep all the records about the members.
 Project Management
This committee is the one who do the hard work of the club organizing all the events making
budgets and proposals related to all projects and get the donations.
3.9INTERRELATIONSHIP OF ABOVE FUNCTION
1. Inaugurations committee and treasurer both are working hand to hand for the finance
stability of the club member fees and donations from lions club they both look after those
things.
2. Social media and marketing make sure that inauguration committee some how get the
required members without a hazel for the continuity of the club
3. Treasury and project management are working hard get the doners in line for the events
we are organizing to do something better to the needy while also social media and
marketing make sure our good will spread among the society so we get the donations.
4. Administration helps the inauguration committee to appraise the members and keep
records on them to evaluate their work.
5. Project management and social media and marketing is really keen on our work and we
do a better work to the society and people know about our work and do more of them to
the society.
3.9HOW ABOVE FUNCTIONS RELATED TO OUR OBJECTIVES
1. Inauguration committee is really about making our younger generation interested in
social work we let them choose us so they can be a better person in the society.
2. Social media is all about spreading our work so more people see it and want to join us
and do something good for the society
3. Treasury make sure we have enough finances to cover for all our events so we can
develop the youth and while teaching the how to make something for the society.
4. Administration helps our members to see their progress in the club and make them
interested in what they do.

5. Project management team put our members to the field and let them experience the life
and make them realize what they can be in this society and be a valuable person.
DIFFRENCE BETWEEN ABOVE ORGANIZATIONS
SRILANKAN AIRLINES LB FINANCE PLC LEO CLUB
Product and services
 Mainly customer services-
oriented organization.
 Vast area of services locally
and internationally.
Size and Scope
 Big organization with
employees all around the world
 International wise recognition
expected organization.
 Government own organization.
Business objectives
 Be an internationally recognize
customer services organization
while gaining a profit and
contribute to the GDP.
Organizational structure
 Lengthy structure with lot of
 Also, a customer services
related organization.
 Mainly base on local
customers.
 Part of a subsidiary with
branches around the
country.
 Publicly listed company on
the Colombo stock
exchange.
 Be a leading finance
company in the country
while gaining a profit.
 Social services base
organization
 They provide volunteer
services to society.
 International organization
which has more clubs in
Sri Lanka with more
members working for free.
 Funding through
donations and member
fees.
 Make a contribution to the
society and create a better
youth in the society for
pleasure of their love to
the society.

positions, responsibilities
divided to designation wise.
Legal structure
 Both national and international
regulators are involved in this
organization.
Stakeholders
 Government is the main
stakeholder of this kind of an
organization.
Business functions
 Since this is a large
organization their different
function and more functions to
run the company and inside
those function sub functions to
keep the main function
organized.
 Somewhat lengthy structure
but responsibilities are high
compared to the previous
one
 Mostly national regulators
are involved in this
organization.
 Shareholders and customers
are the main stakeholders
of these kind of
organization.
 Compared to the previous
one not many functions and
no sub functions just the
ordinary functions to keep
day today businesses run.
 Small structure with less
responsibilities to handle.
 Not many regulations
involve only few to make
sure the organization is
safe.
 Doners and the mother
organization is the main
stakeholder of this
organization.
 Compared to other two no
business function but
some committee or
personal to look after
some work of the
organization and keep
things running.

2.Link between structure, size and scope of above organizations and business
objectives with product and service offered by the organization
A business organization’s internal environment is included some elements. such as, employees,
management, culture, structure, policies, system, resources, processes, products. Those factors
are directly affected to the organizations performs. Specially, organizational structure is very
important to the organization. Organization structure is determining the relationship between
functions, positions and responsibilities. It coordinates all of organizational activities and well-
defined job tasks. If organization is large, it is more complicated and they are using some
strategies for maximize their efficiency and effectiveness but, if the organization is small,
sometime have no formal structure. Organization members can make decision in a small
organization but large organization; it is difficult to manage without formal structure. Therefore,
large organizations develop their structure because of it is link directly current and future
performance. Most of organizations build up their vision, mission, goals and objectives
according to size of the organization.
So, in conclusion above three organizations have built up their structure, size. Scope of their
organization so that they can reach for their highest level of achievement providing their product
and services while they reach their respective business objectives.
3. Analyze the advantages and disadvantages of interrelationship between
organizational functions and the impact that have on organizational structure
There are four aspects of organizational structure such as, centralization, span of control,
departmentalization and formalization. Organizational structure is coordinated to achieve goals
and objectives within the organization. The organizational structure is linked with organizational
functions. As well as, there are some advantages and disadvantages, if organization structure is
not set properly, generated some issues in the organization.
Advantages - in decision-making process, the management level employees make decision using
their experiences in centralized companies. It may lead to operations that are more efficient, but
in decentralized companies lower level employees make decisions and they closer to the

problems. However, centralization companies are more efficient. The organizational structure is
providing clear idea about their job role therefore increasing efficiency and effectiveness.
Disadvantages – The top-level management has control over the organization. Sometime,
management level employees make decision but other employees do not know about that
decision, every department do not work together and also occur some inter departmental conflict
because of the poor communication. Some organizations are created formalized structures;
formalization structure is reduced innovativeness.
Also, organizational structure shows responsibilities for each individuals in the organization and
they have different types of goals and objectives. If employees in the organization achieve their
objectives, they can achieve easily organization’s objectives. As well as, it affects directly to the
organization because of it has interrelationship between organization functions and
organizational structure.
4. Analyze the complexities of different types of business structures and the
interrelationships of the different organizational functions
There are four types of business structures such as, Sole proprietorship, partnerships, corporation
and Limited Liability Company. The organizational functions are based on the business
structure. The Sole proprietorship is form of business and it maintain by individual person. Some
characteristics can be identified in sole proprietorship, such as, invested by the individual person,
the owner invest capital for business, All the profits earn by the owner and losses bear it alone,
unlimited liability of the owner, this business do not maintain any legal operations and all of
them are done by the owner’s name and make decisions alone. The owner is doing everything.
(Developed by the leaner)
There are two or more people conducting a business with a partnership. Their structure is simple
but different from other organizational functions because of it consist two or more parties who
Sales & Marketing
(Owner)
Owner
Service Delivery
(Owner)
Office Manager
(Owner)