Sri Lankan Airlines: History, Structure and Stakeholders

This report provides a comprehensive overview of Sri Lankan Airlines, the flag carrier of Sri Lanka and a member of the One world airline alliance. It begins with a brief history, including its evolution from Air Lanka and its rebranding. The report then details the airline's current situation, including its fleet, destinations, and challenges. The core of the report explores the airline's diverse products and services, including cargo services (general freight, dangerous goods, live animals, perishables, valuables, and vulnerable items), training programs, ground handling operations, holiday packages, catering services (airline, airport F&B, VIP/VVIP, and lounge operations), transit hotel, laundry services, and the Vanilla Pod. The report further examines the size and scope of the airline, including its workforce and business plan. It outlines the airline's vision, mission, goals, values, and business objectives. The organizational and legal structures are described, followed by an identification of key stakeholders. Finally, the report details the airline's key business functions, including commercial, finance, and human resources.

SRI LANKAN
AIRLINES

1.1INTRODUCTION TO SRI LANKAN AIRLINES
1.1.1Brief History of Sri Lankan Airlines
Sri Lankan Airlines is the flag carrier of Sri Lanka and a member airline of the One
world airline alliance. It is currently the largest airline in Sri Lanka by number of aircraft and
destinations and was launched in 1979 as Air Lanka following the termination of operations of
the original Sri Lankan flag carrier Air Ceylon. Following its partial acquisition in 1998
by Emirates, it was re-branded and the current livery was introduced. In 2008, the government of
Sri Lanka acquired all the shares of the airline from Emirates. After ending the Emirates
partnership, it retained its re-branded name and logo
1.1.2Current Situation
Mr. Ashok Pathirage is recently appointed as chairman of Sri Lankan Airlines, and Mr. Vipula
Gunathilaka as CEO.
Sri Lankan Airlines has 24 aircrafts on its current fleet, and operates to 113
destinations in 51 countries.
Like every Airline, Sri Lankan Airline also facing a downward with this
current situation(covid-19). Even though Sri Lankan Airline struggling with this current situation
we manage to provide our customers with their needs and wants. As a matter of fact, Sir Lankan
Airlines has started new destinations recently also it has turned one of its own aircraft as a cargo
only carrier.
1.2PRODUCT AND SERVICES
1.2.1CARGO
General Freight
Sri Lankan cargo has the most economical global distribution cargo service for general freight.
This service is available on all Sri Lankan Airlines flights. Registered users can make
reservations online. If you are a new customer, you may register online or contact one of the Sri
Lankan Cargo offices for further details.

Dangerous Goods
Handled only by specially trained staff in accordance with IATA laws and regulations, Sri
Lankan Airlines provides safe and secure movement for dangerous cargo items such as
explosives, radioactive materials, etc. They are constantly monitored while different loading
procedures are followed in compliance with the prevailing international standards.
Live Animals
Live animals - pets or otherwise - are welcome by Sri Lankan Cargo. We transport birds, live
fish, horses, dogs, cats or even baby elephants. According to IATA standards all live animals
undertaken for transport are given the best possible care in terms of comfort, appropriate food,
hygiene and safety. We will advise you and assist you with international and national laws
governing the carriage of animals and with the certification and documentation procedures.
Perishables
Perishables such as fish, meat, dairy, fruit and vegetables receive extra care with us. Specially
maintained temperatures and storage facilities handled by professionally trained staff ensure
perishables come to you in peak condition.
Valuables
Sri Lankan Cargo provides maximum security to valuable commodities such as banknotes,
jewelry and gemstones from acceptance through to final delivery at destination. Specially
developed containers, highly secured storage areas and constant surveillance guarantees the
highest level of security for your valuables.
Vulnerable
Vulnerable items receive infinite care with Sri Lankan Cargo. Mobile phones, camcorders or
semi-precious goods are handled by trained cargo personnel ensuring safe movement globally.
Secure storage areas, high security measures and 24-hour monitoring is provided for these items.
1.2.2TRAINING
Sri Lankan Airlines offer training on aviation career path to get your international aviation
qualification. Our International Airline Academy has well talented instructors to take you on
your dream path and groom you to be the best at it. These are some of the trainings we offer.

 Engineering/ Technical Training
 Aviation Professional Training
 Simulator Training
 Cabin Training
 Flight Training
 Finishing School and Corporate Training
 Accreditations & Affiliations
 Virtual Training & eLearning
 Aircraft Engineering/Maintenance Online Training
1.2.3GROUND HANDLING
Sri Lankan Airlines Ground Handling is one of the major Ground and Cargo handlers in the
region. Currently, it serves over 30 regular customer Airlines and ADHOC carriers at
Bandaranaike International Airport (BIA), Colombo, Sri Lanka. With an Average revenue of
over USD 36 million per year, Sri Lankan Airlines is the only Ground Handler at BIA with
approx. 2000 employees who are well trained and experienced in Ground Handling.
1.2.4SRI LANKAN HOLIDAY
Sri Lankan Airlines offers its customers special seasonal promotion holiday packages time to
time so they can enjoy our hospitality and beauty of other the countries.
1.2.5SRI LANKAN CATERING
 Airline Catering
Airline catering is, was and will always be the core aspect of our business. As the sole
airline caterer at Bandaranaike International Airport, Katunayake, we count over three
decades of experience in satisfying the passengers of most of the world’s finest
airlines. We’ve done it a long time and we do it very well, with a level of expertise
and professionalism that few can match, whether we’re serving passengers on a small
aircraft or the largest in the sky.

1.2.6AIRPORT F&B
Our Restaurant Division provides a full range of cuisine and beverages for a variety of
lounges that serve all types of customers and passengers at BIA, all with the prompt
and gracious service and the high standards of safety, hygiene and presentation that
Sri Lankan Catering is reputed for both on the ground and in the air.
1. VIP/VVIP Lounges
2. Emirates Lounge
3. Serendib Lounge
4. Araliya Lounge
5. Silk Route Lounge
6. Lotus Lounge
7. Executive Lounge
1.2.7VIP & PRIVATE JET CATERING
Billionaires, celebrities, heads of state, religious dignitaries, royalty… serving VIPs
and VVIPs is an everyday occurrence for the Sri Lankan Catering Team. Whatever
their taste, we can provide it, with the levels of service, quality and security that
persons of high importance would expect
1.2.8LOUNGE OPERATIONS
Our highly skilled and experienced staff provide the finest service at a number of
lounges and restaurants that are managed and operated by Sri Lankan Catering at BIA.
1. Serenediva Lounge
2. Palm Strip Lounge
3. Palm Strip Restaurant
4. Palm Strip Mini Bar
5. Public Restaurant

1.2.9TRANSIT HOTEL
Serenediva Colombo Transit Hotel
Our world class hospitality can be experienced at the Serenediva Colombo, the only transit hotel
at Bandaranaike International Airport, which is managed by Sri Lankan Catering. Designed for
the weary travelers wanting a few hours of undisturbed rest and relaxation between flights, the
Serenediva’s 32 rooms are categorized as Serenediva Deluxe and Serenediva Standard, and
provide options of single / double / triple, family and budget rooms.
1.2.10LAUNDRY
Aero clean, Sri Lankan Catering’s 24-hour laundry facility, provides laundry, pressing
and dry-cleaning services or airlines, hotels and other customers. It is equipped with
sophisticated equipment that safely handles everything from blankets of airline
customers to bridal dresses and uniforms of hotel guests.
1.2.11VANILLA POD
The delicious creations of our talented chefs can be experienced at the Vanilla Pod,
our pastry and confectionary which caters to the Sri Lankan palette and serves the Sri
Lankan Airlines employee clientele. The wide range of delectable cakes, pastries,
sandwiches, packed lunches, deserts, breads and much more is highly popular with
our customers – which accounts to more than 6,000 employees of the airline.
1.2.12COMMERCIAL FLIGHTS
As the National Career of Sri Lanka this is our main purpose, as an independent airline and also
with the Oneworld alliance agreement we are providing our loyal customers a delightful
experience in the sky.

1.3SIZE AND SCOPE OF SRI LANKAN AIRLINES
Like all the other businesses in the country Sri Lankan Airline also facing a hard time through
this pandemic situation. Because of that the company has to let go of its some employees. Even
though that happened currently around 6700 employees working for Sri Lankan Airlines. And
Sri Lankan Airlines is the only Airline operates in Sri Lanka and only Ground Handling Agent in
Bandarnayake International Airport.
Sri Lankan Airlines has started a new business plan for the period of 2019-24 with the
objective of transforming itself into a financially viable organization with a high brand visibility
and a global reputation. while turning into a strategic hub for air travel and air cargo in the Asia -
Africa and Middle East region
This business plan which was crafted by the management of the
airline under the guidance of CEO to make a contribution to the GDP as the national carrier of
Sri Lanka in different areas, including all export, import and leisure and envisages a
corresponding increased contribution to the nation’s economy as the airline grow.
1.4VISION, MISSION, GOALS, VALUES AND BUSINESS OBJECTIVES
OF SRI LANKAN AIRLINES
1.4.1OUR VISION
To be Asia’s most customer-centric airline.
1.4.2OUR MISSION
To delight our customers with a reliable and pleasant travel experience with warmth and
hospitality, the Sri Lankan way.
We strive to meet our stakeholder expectations as a competent, proactive and diligent
organization which is financially viable.

1.4.3OUR GOALS
Our goal is to become a financially viable organization with a high brand visibility and to have a
global reputation while making a contribution to the GDP of Sri Lanka in different areas, and be
the Asia’s most customer centric airline.
1.4.4OUR VALUES
Our MOTTO is You're Our World.
We, Sri Lankan Airlines, the national carrier of Sri Lanka, have been devoted
to every community that we serve. Be it our employees, customers, shareholders and suppliers,
ours is a family that serves the world with a big heart, spreading joy and hope in our journey to
conquer the skies
The initiative also invited employees to embrace Company Values which are
Creativity, Diligence, Leadership, Proactiveness and Accountability.
1.4.5OUR BUSINESS OBJECTIVES
Our objective is to become the most customer-centric airline in Asia, both in the air and on the
ground, building on our four decades of excellence in customer service for which we have won
numerous international accolades with our emphasis on safety,

1.5THE ORGANIZATIONAL STRUCTURE
CHAIRMEN
CHIEF EXECUTIVE OFFICER
DIRECTOR BOARD
HEADS OF DEPARTMENTS
MANAGERS OF DIVISION
DUTY MANAGER
DUTY SUPERVISOR
OFFICERS
AGENTS

1.6LEGAL STRUCTURE
SriLankan Airlines Limited is a limited liability company bearing registration No. PB 67,
governed under the Companies Act No. 07 of 2007 Sri Lanka
The current stated capital of the Company is indicated in Form 6 and the total number of shares
issued by the Company is indicated in Form 15, which are both public documents filed by the
Company at the Registrar of Companies.
The current shareholders of Company as at 1st December 2017:
 Secretary to the Treasury on behalf of the Government of Sri Lanka (majority
shareholder),
 Employees’ Provident Fund,
 Peoples’ Bank and
 Employees (both past and present) who had been issued shares under an employee share
ownership scheme
The Company as the National Carrier of Sri Lanka, is an integral part of the aviation industry in
Sri Lanka. Therefore, some of the primary legislation governing aviation industry in Sri Lanka
that are relevant to the Company, are as follows.
 Civil Aviation Authority of Sri Lanka Act No 34 of 2002
 Civil Aviation Act No. 14 of 2010
 The Air Navigation Act No 15 of 1950
 Air Navigation (Special Provisions) Act (No. 55 of 1992).
 Offences Against Aircraft Act No 24 of 1982

1.7STAKEHOLDER OF SRI LANKAN AIRLINES
 Government of Sri Lanka
The government of Sri Lanka is one of the stakeholders. Sri Lankan Airlines helps to grow GDP
of Sri Lanka.
 Sri Lanka Tourism
As the National carrier of Sri Lanka, we manage to bring our beauty of our beloved country
throughout the globe and expand the tourism of Sri Lanka.
 Airport & Aviation Services (Sri Lanka) Ltd
Bandaranayake International Airport is under the authority of AASL which Sri Lankan Airlines
operates its ground routines and flight operations.
 Customers
Our loyal customers always choose to be on our side and we make them feel our Sri Lankan
Hospitality whenever they travel with us.
1.8BUSINESS FUNCTIONS OF SRILANKAN AIRLINES
 Commercial
 Finance,
 Human Resources,
 Airport & Ground Services,
 Cabin Services,
 Flight Operations,
 Engineering,
 Cargo,
 Legal,
 Information Technology,
 SriLankan Aviation College,

 Revenue Planning Management and Commercial Support,
 Corporate Secretarial Services,
1.8.1COMMIRCIAL
 Organizing sales promotion
 Responding to customer enquiries
 Negotiating discounts and financial terms
 Keeping customer records
1.8.2FINANCE
 Producing invoices, checking payments are received and chasing up overdue payments
 Recording money received
 Preparing the payroll and paying staff salaries
 Producing the statutory accounts each year
1.8.3HUMAN RESOURCES
 Advertising job vacancies and selection of candidates.
 Preparing training programs
 Handling all staff promotions
 Keeping all staff records
 Monitoring staff payments
1.8.4AIRPORT AND GROUND SERVICES
 Provide all ground related services to srilankan customers and other airline customers
 Provide all ground related services to srilankan aircraft and other airline aircrafts
1.8.5CABIN SERVICES
 Provide all services inside the aircraft