Essay on Operations, Logistics, and Supply Chain at St. Cross Hospital

This essay provides an in-depth analysis of operations, logistics, and supply chain management within St. Cross Hospital, a National Health Service hospital in Rugby, England. The introduction defines key concepts like operation management and logistics in the healthcare context. The essay then explores the hospital's location and layout, discussing its impact on patient access and service delivery. It further examines people management within operations and supply chains, incorporating theories like Business Process Redesign and Total Quality Management to enhance efficiency. The analysis extends to the triple bottom line, considering economic, environmental, and social factors influencing hospital operations. By applying these frameworks, the essay aims to provide insights into improving the hospital's performance and adapting to external factors.

Essay - Operations,
Logistic & Supply Chain

Table of Contents
INTRODUCTION...........................................................................................................................1
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Operation Management is the management of an organization activity to develop the
advanced level skilfulness achievable concerning an organization (Blyde and Molina, 2015). It is
worried about making equipment and workers as productive as feasible into goods and services
to enhance an organisation's gain. Health care is a broad industry where consists of institutions
and practitioners which supply diagnosis, illness, injury, disease and other physical and mental
vitiate. In respect to the health care system to conduct various function efficiently and manage all
operational activities where including financing, a well trained and well paid staff members.
Logistic is a procedure that is mainly utilised to coordinative and agitated resources like
materials, people, stock and equipment. It is helpful device of many actions, structures, material
flows and people. A hospital is a complex technical system of different activities, infrastructure,
material flows and people. Several kinds of wards and places of operations are consisted of in the
day to day of a hospital. Effective hospital logistics even before performing their tasks and staff
are invisible (Yang and et.al, 2015). Healthcare supply chain logistics is a sequence of
procedures, workers involving medications, medical tools or other goods throughout distinct
groups and activities as required by health professionals to be doing their task. The purpose of
supply chain to search vulnerabilities between sections and propose a criterion to deduct them.
Supply chain applied in any hospital to achieve their objectives into efficient manner.
About hospital and selected topics
To understand essay selected hospital of St. Cross is known as National Health service
hospital that is established at Barby Road, in Rugby Warwickshire, England. The hospital mainly
managed by the university hospitals Coventry and Warwickshire NHS trust. It is on the south
edge of Rugby above a steep slope running down to the Rains brook valley. The hospital has
approx 110 beds and 6 operating theatres and also one mobile theatre. The hospital spread out
their services which has an superior image in the specific manner of electric surgery and
rehabilitates services (Broz, Rossit and Cavallin, 2018). It is also opened urgent centre which is
known as Rugby urgent care centre on site and motivate to people for newly refurbished blood
taking unit. The hospital of St Cross was rated 'Good' adopting the most recent care quality
commission inspection in 2015.
First topic is Location & Layout, A hospital industry based on it because a location &
layout of any health care provide advantage to contact with different types of customers. When a
1

health care situated at good place so easily people reach and meet with doctor. So location is play
essential role for any organisation. Location of St cross hospital The Layout of St cross hospital
at Barby Road, in Rugby Warwickshire, England. Layout of hospital St cross in broad way and
their branches open in different cities to provide facility to people in effective manner. Second
topic, managing people in operation and supply chains through in hospital. Both are plays
important role in hospital because there are arriving different types of patient so there is required
to attain them in effective manner. There are arranging operational and supply chain
management in order to efficiently run of hospital. A hospital face different issues but it will
solve through these activities.
Location & Layout
The location means a particular place where a particular thing established like house,
property and hospitals etc. Layout means when any property established that time need to set
design which is most important to increase their value (Eskandarpour and et.al, 2015). So
location & Layout both are important for the hospital to aware of people and come for treatment.
There are applied different types of theories or concepts which is connected with the Location
and layout. These are applying into hospital to conduct different operational activities and
understand where is need to improvement. There are discussion about the theories -
Theory of land values – A value of any hospital depend on their location if it is situated in
good location and near to main areas so it is helpful to easily people arrive in hospital. Along
with supply and demands of the land is mainly connected to their location and hence on the
resulting transportations costs. There are identified the improvement of transportation system
like repairing of a new motorway or of a new Urban railway route has momentous influence on
the value of land. Location & Layout, respectively and transportation costs are mainly
antonymous (Tseng, Tan and Chiu, 2016).
Concept of location & layout – The Concept of Location & Layout defines that it is plays
important role to build up reputation of hospital. Due to good position most of the patience are
arriving here and take treatment. A layout can defined as a design of hospital in effective manner
where consist of several types of services and functional units like – Inpatient care, outpatient
care, diagnostic services like Radiology, administrative function, clinical Laboratory etc. A well
designed floor plan will provide several advantages to a hospital like patient's safety,
2

accompanying family members way finding and employee convenience (García-Arca, González-
Portela and Prado-Prado, 2014).
Theory of land utilisation – The land of hospital utilise for the build up health care centre
where people come for treatment. But before open it need to take permission from UK
government regarding to hospital. There are discussed about the those activity should be
established at as certain location. The examples of this theory such as – Types of cultivation of
land, developing and facilities, offering a service, production goods.
These theory applied by St cross hospital in effective manner to improve reputation and
maintain market image good. These are directly connected with the layout because a design of
hospital mainly related to position and famous for this. When St cross open hospital that time
measure value of land reg to hospital. When they see that it will good for hospital and maintain
whole area than open hospital. It is designing as efficient way to improve reputation and these
theory can help to establish hospitality activities in effective way.
Many times these theories are working in effective manner or not because due to good
location UK government take high rate of Tax which is not good and if any case going to wrong
that time suffer from bad news. So these theories are good or not because they are not remaining
always good manner. To understand that these are good or not so it is important to compare with
other hospital and understand that it will work in appropriate manner for hospital. There are
comparing with Arnold Parmer which is UK based hospital and provides good services to their
patient. It always focus on new technology to provide sufficient services in hospital which is
reason most of the peoples are going to operate there. The St Cross hospital follow the theory of
this hospital that can help to improve their layout in impressive manner. They are laying advance
technology and provide training to doctors. It can help to easily treat people and increase source
of income (Geerts and O'Leary, 2014).
Managing people in operation and supply chains
To manage people in operation and supply chain at hospital, it is critical role for everyone
because mostly patience, suppliers and customers are getting hyper and did not understand
everything. So there is need to efficiently tackle those people and dealing into business
commodities. It is required to applied several types of theory to effectively handle people like
doctors, patient, nurses and other people who are the part of the hospital.
3

Theory of Business process Redesign (BPR) – This theory states that it is a complete overhaul
of a company's key business process to accomplish a quantum jump in presentation
measurements like return on investment (ROI), cost reduction and quality of services. Most of
the procedures of business based on their activities. To manage people required to arrange every
thing in effective manner in St cross hospital. When they are facing problems regarding space
that time restructures of hospital and provide different types of facilities to patients. As result
arrivals are increasing and trust in the hospital services.
Total quality management approach – This approach mainly used by most of the hospitals as
well as maintain the quality of the products and services. To manage people in St cross hospital it
is important to provide them effective services which attract them for taking treatment from this
hospital. It is improving quality approach and increase good performance to meet with the
objectives. A National health care centre always wants to provide good medical services due to
people live healthily. It can be accomplished through integrating with quality in relation to
different types of functions as well as processes with the help of company (Guertler and Spinler,
2015).
Theory of management – It is continuous process which is applied by small sector as well
large sector hospital to arrange different types of activities in an efficient manner. This theory
based on the planning, directing and controlling and according to that tackle to everyone. To
conduct different types of operational activities and provide products and service need to apply
this management theory because it directs how to conduct operations and maintain good image
or a hospital in a particular area.
All the theories all applied into St cross hospital in efficient manner which can help to
operate different types of operational activities and fix all facility of goods as well as services.
There is required to these theories are working according to hospitality industry so it will provide
good result and rectify problems as per the requirements. Many times it effected as negative
manner when do not utilised in right manner (Sahu, Sahu, and Sahu, 2015). So there is required
to use by expertise who have knowledge of these activities. These theories are compared through
other hospital which can help to set minimum benchmark for the hospital. Benchmarking means
minimum expected result which is important for any hospital. It is understand that these theories
are playing significant role to operate any operational and functional activities of a company and
4

help to understand that which area need to improve and apply it. Most of the hospital apply
suitable theories that can help to activities in efficient manner.
Triple Thbottom Line
There are defining different approach such as social, economic and environmental which
is part of external factors and help to analysis market activities. These are defining how to
outsider activities influence to business in effective manner. There is required to analysis and
identify those risk which can show impact on business to achieve organisational goals and
objectives. It can help to aware for risk previously and find out optimal solution. There are
defined different approach in the reference of St Cross hospital -
Economic Approach – This approach defined about the those activities which is related to
economic activities like inflation rate, tax rate and other things (Gurtu, Searcy and Jaber, 2015) .
These are directly influence to hospital in effective manner. There is required to aware for the
economical condition of UK which is not stable and change any time. Due to changes influence
to hospitality sector and affect to business policies which is already set. So hospital timely
analysis of changes and according to that set of their strategy which can work for hospital.
Environmental Approach – It is very important approach for hospital because fluctuated
environment works in positive manner. Most of the people feel weak and they need to
understand of business requirement. They are effectively analysis of changes of environment in
reference to hospital industry. These are consisting of factors like climate, weather and other
things. It is important to know which time they mostly changes and increase arriving of peoples
at hospital. That time need to increase staff member and provide services efficient manner.
Social Approach – There are includes factor of beliefs, culture and other relative factors
which can influence to presence of hospital. The name of the hospital basis of Christian so many
people influence by it and can not arrive but there is required to earn people from different types
of people and set low price to attract customers in effective manner. The social activities
important by hospital so every month required to organise a camp from the side of hospital that
will help to increase customers (Rostamzadeh and et.al, 2015)..
Recommendations
As per the above discussion it has been recommended that both section important in any
hospital. There are understand the concept of the operation, logistic and supply chain help to
understand operation and functional activities. There are facing different types of problem and
5

issues that will create problem for hospital. So through different theories recognise in deeply
manner. There are provided suggestion that every hospital apply appropriate theory as per the
requirement of the business that will show positive impact otherwise it will show negative
impact (Hassan, Zaharudin and Yunus, 2015). To get positive aspects need to apply suitable
theories as per the demand of hospital. Different types approaches are helping to understand the
potential outcomes and risks which can help to aware for this and prepare effective strategy. For
maintain location and layout need to keep clean and talk in politely manner with customers. It
attracts them for them for arriving hospital again and provide best treatment to influence to
patient. To manage people in operation and supply chain need to understand of business in
efficient manner. It is recommended that to focus on all the sections which is important for
hospital. These are working to maintain reputation and increase market share.
CONCLUSION
Operational, logistic and supply chain are important to conduct any operation to business.
To gain advantage through operation management need to team members try to reduce the price
of balance with the help of revenues and get to expected net operating profit in possible manner.
There are planning and formulating the economical transportation and keeping of commodities
from the starting point of ingestion. There are understand that to conduct hospital activities need
to apply different types of theories and concepts which can help to improver productivity,
performance and strategies in effective manner. It is understand that different types of approach
affect to business in negative as well as positive manner.
6

REFERENCES
Books and Journals
Blyde, J. and Molina, D., 2015. Logistic infrastructure and the international location of
fragmented production. Journal of International Economics. 95(2). pp.319-332.
Broz, D., Rossit, D. and Cavallin, C., 2018. The Argentinian forest sector: opportunities and
challenges in supply chain management. Uncertain Supply Chain Management. 6(4).
pp.375-392.
Eskandarpour, M. and et.al, 2015. Sustainable supply chain network design: An optimization-
oriented review. Omega. 54. pp.11-32.
García-Arca, J., González-Portela, A. T. and Prado-Prado, J. C., 2014. Packaging as source of
efficient and sustainable advantages in supply chain management. An analysis of
briks. International Journal of Production Management and Engineering. 2(1). pp.15-
22.
Geerts, G. L. and O'Leary, D. E., 2014. A supply chain of things: The EAGLET ontology for
highly visible supply chains. Decision Support Systems. 63. pp.3-22.
Guertler, B. and Spinler, S., 2015. When does operational risk cause supply chain enterprises to
tip? A simulation of intra-organizational dynamics. Omega. 57. pp.54-69.
Gurtu, A., Searcy, C. and Jaber, M. Y., 2015. An analysis of keywords used in the literature on
green supply chain management. Management Research Review. 38(2). pp.166-194.
Hassan, A. A. M., Zaharudin, A. and Yunus, A. M., 2015. Delays in physical distribution: a case
study of sony supply chain solutions Malaysia.
Rostamzadeh, R. and et.al, 2015. Application of fuzzy VIKOR for evaluation of green supply
chain management practices. Ecological Indicators. 49. pp.188-203.
Sahu, N. K., Sahu, A. K. and Sahu, A. K., 2015. Appraisement and benchmarking of third-party
logistic service provider by exploration of risk-based approach. Cogent Business &
Management. 2(1). p.1121637.
Tseng, M. L., Tan, K. and Chiu, A. S., 2016. Identifying the competitive determinants of firms’
green supply chain capabilities under uncertainty. Clean Technologies and
Environmental Policy. 18(5). pp.1247-1262.
Yang, J. and et.al, 2015. Strategic alliance formation and the effects on the performance of
manufacturing enterprises from supply chain perspective. International journal of
production research.53(13). pp.3856-3870.
Zhang, Y., Zhao, L. and Qian, C., 2017. Modeling of an IoT-enabled supply chain for perishable
food with two-echelon supply hubs. Industrial Management & Data Systems. 117(9).
pp.1890-1905.
Online
About St Cross hospital. 2019. [Online]. Available through:
<https://www.nhs.uk/Services/hospitals/Overview/DefaultView.aspx?id=2266>
7