St Margaret Nursing Home: HRM, Performance Monitoring and Development

This report focuses on managing human resources within an organization, emphasizing the importance of aligning employee knowledge, skills, and abilities (KSA) with job requirements. It highlights the necessity of performance monitoring and evaluation to enhance employee efficiency and productivity through periodic assessments and targeted training. Specific methods for monitoring performance in health and social care settings, such as observation, appraisal, and feedback, are discussed. The report also addresses identifying individual training and development needs based on monitoring, anticipated changes, and unexpected situations, focusing on individual, task, and team development. Furthermore, it explores various strategies for promoting individual development, including performance feedback, professional development plans, and self-appraisal systems, all within the context of St Margaret Nursing Home. This resource is available on Desklib, offering students access to valuable insights and solved assignments.

Managing Human Resource
(Task 3)

Executive Summary
For achieving goals and objectives in the organisation, the
employees should have proper KSA(knowledge, Skills and
Abilities).
 The Skills and abilities of an employees should always match his
work requirements.
 If there is a gap in required capabilities and employee
capabilities then he will be given training.
 There is a high need of performance monitoring and evaluation
for each and every employee in the organisation as to develop
them and gain higher efficiency and productivity.
 The monitoring and measurement of performance should be
done periodically, so organisation can upgrade employee
capabilities with time.

3.1 Performance of individuals working in
health and social care can be monitored
To achieve better objectives of the organisation, the staff needs to be
capable enough to perform task with required skills and abilities.
The organisation need a proper performance management
approaches which can be applied as to increase employee
productivity. There are many methods of monitoring and evaluating
the performance of an organisation. Performance management is a
continuous process which needs to be conducted by the HR
department of the nursing home.

Monitoring of performance
For St Margaret nursing home can use following performance
evaluating methods:
Observation
Appraisal and periodic review
Achievement of successful outcomes
Feedback from others

3.2 Individual training and development needs:
Proper training and development methods are required by the
organisation in order to upgrade employee capabilities and skills.
These methods help the employee in enriching their knowledge,
skills and motivation level. The HR manager needs to make a
proper training and development cycle so that the staff can be
trained at fixed times as well as at times when the need arises.
Training needs are needed to be identified as to provide proper
training on time. This can be classified in following points:
 After monitoring needs
 Anticipated needs
 Due to unexpected situation

Training Focus
The training and development activity will help the employee's in
achieving better efficiency and productivity levels. But the HR
manager needs to focus on some factors while prioritising needs:
 Individual focused:HR manager should try to keep his focus on
individual needs while he keep the decorum of non favouritism.
 Task focused: every training schedules should be team focused
so that the training have a specific goals.
 Team focused: The training should also focus on team
development. This should be done while imparting essential
training to them.

3.3 Different strategies for promoting
development of individuals
There are many strategies which St Margaret can adopt as to
promote development of individuals in the organisation. This
promotion will help the employees in getting a skill and
knowledge enhancement. It is very vital for a nursing home to
have appropriate strategy for the employee development.
 Performance feedback
 Professional development plan
 Self appraisal system

References
Abdelhak, M., Grostick, S. and Hanken, M.A., 2014. Health
information: management of a strategic resource. Elsevier
Health Sciences.
Almalki, M., FitzGerald, G. and Clark, M., 2011. Health care
system in Saudi Arabia: an overview/Aperçu du système de
santé en Arabie saoudite. Eastern Mediterranean health journal.
17(10). p.784.
Andersen, R.M., Rice, T.H. and Kominski, G.F., 2011. Changing the
US health care system: Key issues in health services policy and
management. John Wiley & Sons.

Thank You