A Phenological Study on Staff Equality and Diversity in Healthcare

This report presents a phenological study focusing on staff equality and diversity within the healthcare sector. It begins with an overview of the importance of equality and diversity, highlighting the need for fair treatment and equal opportunities for all employees, irrespective of their background. The study delves into the challenges faced by healthcare organizations in promoting equality, including issues of discrimination, and the impact of these challenges on staff morale and performance. The research aims to understand the perspectives of both management and staff regarding equality and diversity, identify best practices, and explore ways to eliminate discrimination and reduce inequality. The report also investigates whether a 'glass ceiling' exists within healthcare organizations and assesses the fairness and harmonization of policies and procedures. The study emphasizes the need for healthcare managers to adopt strategies that promote cultural diversity and facilitate equality to achieve healthcare objectives, ultimately aiming to improve workplace environments and enhance patient care.

A PHENOLOGICAL STUDY ON STAFF EQUALITY AND
DIVERSITY IN HEALTHCARE

Table of Contents
A phenological study on staff equality and diversity in health care................................................1
CHAPTER 1- INTRODUCTION....................................................................................................1
Overview of the study............................................................................................................1
Research problem...................................................................................................................5
Aim and objectives.................................................................................................................5
Research questions.................................................................................................................5
Framework and analysis.........................................................................................................6
Chapter structure....................................................................................................................7
Potential significance..............................................................................................................8
CHAPTER 4- DATA ANALYSIS................................................................................................25
REFERENCES..............................................................................................................................37

A phenological study on staff equality and diversity in health care
CHAPTER 1- INTRODUCTION
Overview of the study
In the current era of globalization, it is significant for companies to adhere to certain
policies that make sure that discrimination is overcome and expectations of equality are always
attained within workplace. However, it is essential for employer to equally treat all the workers
and provide them same set of responsibilities and opportunities regardless of their race, age, sex
and disability (Oni, Jimoh and Adebisi, 2014). Staff equality within health care organization is
crucial as it aids in ensuring proper recruitment laws so that equal opportunities are provided to
staff in regard to render the best quality services to patients. Thus, it would help them to carry
out best practices within firm and fulfil the needs of customers. The adhered legislation proves to
be effective and thus it ensures that working environment is always fostered and if any form of
difference arises it should never be helpful in proving obstacle in career progression or maintain
equality within workplace. However, there are varied of obstacles faced by companies in regard
to enable staff equality and thus adhere to the minimum standards so that it does not affect the
staff equality in organization (Swanepoel and Archer, 2015).
Equality promotes and fosters everybody's right to be different regarding free from
discrimination, valued as an individual, dignity and having choice with a right to assess own
beliefs and values. However, staff equality evaluates that involving diverse workforce together to
work towards common goals. It has been assessed that there is a much wider pool of skilled and
talented people available so that it embraces diversity and then it will reap the benefits in the
form of improving productivity and attain shared targets (Barranco, Gilgado and Ortuno, 2013).
Thus, staff equality is equally important concept within every organization as it is crucial for
business to provide equal opportunities to every employees and does not discriminate among
them which helps in promoting and fostering everybody's right to be different regarding being
free from discrimination and other self values and beliefs. However, staff equality in Kent health
care organisation helps in ensuring that individuals or groups of individuals are not treated
differently or less favourably regarding protecting their specific characteristics involving race,
religion, disability and other demographic factors (Ranjbar, 2016). Through promoting equality
in care home within care providers it assists in overcoming discrimination and providing them
the best opportunities so that they can render appropriate services to patients.
1

Diversity is considered as the aim to recognise, respect and value individual's differences
in regard to contribute and realise their full potential through promoting an inclusive culture for
all employees within firm. While, diversity within health care setting promotes ensuring equal
policies and procedures for every individual and does not discriminate among each other.
Diversity means that varied and different and thus such concept is more about equality in regard
to create a culture that values individual differences and variety for the benefit of society as well
as firm (Stålhandske, Olofsson and Leimar, 2016). It is essential for each and every organization
to have diverse workforce that helps them to obtain wide range of ideas, skills and resources so
that business could attain a competitive edge in market. Moreover, it is also crucial for enterprise
to embrace diversity and thus reap benefits in regard to enhance diversity within workplace.
Hence, diversity within health care setting helps to obtain wide range of workers with different
varied skills and abilities and thus develop a broader perspective that aids in improving
productivity and increase the profile within community (DeJaeghere and Wiger, 2013),
As per the department of National Statistics (2015), there are around 61% almost 99,000
of the majority of EU ethical minority who arrived within UK between 2011- 2015 were
migrants who form a diverse workforce. Thus, it evaluates that there were further 70%, 54% and
52% people from EU15, EU8 and EU2 groups and there were not having any jobs to go to or
were looking for job (Cummings, 2014). Therefore, such figures could not be look over when
equality and diversity in health care sector is being discussed. It also aids in providing the best
facilities to workers and recruiting them within organization. In the past 25 years, UK has been
focusing upon maintaining equality and diversity and thus carry out effective practice so that
desired results can be attained. However, exploring especially the equality and diversity aspect
and thus implement the same within health and social care services. It helps in influencing
workforce and maintain diverse culture so that best services can be delivered to patients (Coghill,
2015). Also, it could be assessed that expanding the social welfare services and enhancing their
benefits in terms of carrying out enhancement in the educational expenditures so that equality
and diversity within workplace can be maintained. It also argues that discriminatory practices
should not be carried out within workplace and thus each and every employee should be treated
equally. Therefore, it is significant aspect and thus human rights activists of UK develops civil
rights and laws in regard to prevent discrimination within employment practices as well as
compensating for past discrimination activities (David, 2015).
2

Furthermore, equality and diversity is a challenging aspect within health care sector and
thus despite widespread challenges it can be analysed that equality in health care sector assess
that there are shortages of nursing care workers that has led managers to outsource nurses and
health care employees from developing countries in order to maintain diversity within workplace
(Holloway and Wheeler, 2013). Also, through different sources it is being evident that healthcare
workers continues to encounter widespread discriminatory practices involving an overuse of
complaints and grievances against them. Thus, it being discussed in the Equal Opportunities Act
and thus provide the best facilities to nursing workers in health care setting. However, in various
organizations when women exhibited a dominant characteristic rather than playing a crucial role
in relation to undertake the best characteristics and promote equality and diversity within
workplace (Aly, Tayeb and Balkhy, 2014).
Also, appropriate testing needs to be done in respect of developing relationship between
gender/ethnicity and perceived gender discrimination in regard to assist managers and make
them understand business practices that affects workers perception of equality and diversity
(Kodama, 2014). Hence, it is essential for managers of care setting to maintain cultural diversity
and facilitate equality in relation to attain health care objectives. Care managers also aim to
identify the workforce ability and thus continues to be challenging for individuals working
within healthcare. Also, developing appropriate strategies would result in facilitating equality
and diversity within health care sector. Thus, Kent hospital aims to undertake both equality and
diversity in relation to manage the workforce and does not discriminate among them so that best
results can be attained. Hence, it is crucial for health care managers to facilitate equality and
diversity and thus carry out the best transparency within firm (Hoffmann, Schumann and Richter,
2016).
Moreover, managers of health care sector aims to adopt appropriate equality and diversity
in relation to perform the best practices and principles so that transparency could be maintained
within business functions. Moreover, it is significant for health care managers to carry out
effective perspective in relation to manage in relation to manage racially and culturally diverse
employees that helps in remaining complex and challenging task so that best results can be
attained (Chen, Wang and Ni, 2013). They face several challenges in relation to manage staff
equality and diversity within care home and thus undertake different tools so that appropriate
3

results could be made. It also showcases that managers are effective and thus encourage workers
to attain desired results.
Further, it is also essential for managers to motivate culturally diverse workforce unless it
comes from certain types of cultural competency in regard to involve with both parties and
collaborate towards business goals (Man and Lee, 2014). It is also essential for health care
managers to bring new policies and practices and thus serve equality aspect in relation to
improve business performance so that best results can be attained. Thus, it can be evaluated that
effective practices aims to undertake effective equality and diversity within workplace aims to
prepare appropriate policies and regulations in regard to maintain equality and diversity within
Kent organization. Equality and diversity effects upon both companies and staff and thus it
proves to be beneficial for both employees and organization in relation to develop a good culture
and thus whole working environment is much better, productive and successful in regard to
attain desired objectives (Banna, Hasan and Dawson, 2016).
However, employees need to make sure that they should not be discriminated against in
the workplace and thus provide equal opportunities to workers in the form of providing
promotion and progression. It is considered as one the best ways through which performance
objectives can be enhanced and measurable to reach a particular standard (Oni, Jimoh and
Adebisi, 2014). Thus, it is evaluated that it aids in empowering the services and impact upon the
profitability of firm in market. Through such way managers of Kent health care setting needs to
identify the employees standards and thus develop better workplace environment in order to
attain productive working environment within firm. For instance, if enterprise encounters
discrimination practising within workplace it would result in affecting the employees and
decrease their morale so that best results could be attained. Thus, considering such aspect would
result in benefiting the employees working within health care setting and thus result in enhancing
workplace environment (Swanepoel and Archer, 2015).
In the present dissertation, the phenological study on staff equality and diversity in health
care will be studied. However, attempt would be made in regard to identify and discuss staff
equality and diversity within Kent organization helps in assessing the best working environment
and does not discriminate between employees within health care sector. The dissertation will also
intend to analyse the different ways through which staff equality and diversity could be promoted
in HSC (Barranco, Gilgado and Ortuno, 2013). Therefore, significant improvements are required
4

to be made in relation to enhance quality performance and thus improve the business outcomes.
Also, it is essential for health care managers to not discriminate among employees while
recruiting them and thus hiring the best skilled workers so that they are able to render the best
quality services to patients. Thus, discussing upon equality and diversity within workplace would
result into affecting the best practices so that appropriate results can be attained in the form of
achieving success (Stålhandske, Olofsson and Leimar, 2016).
Research problem
Staff equality and diversity study identifies the key issues that has been faced by
managers and employees in terms of assessing the equality and diversity in relation to attain
ultimate objectives that is being to offer practical strategies to managers and other working in
health care home (DeJaeghere and Wiger, 2013). Thus, problem statement identified in relation
to assess that is staff facing any issues while managing equality and diversity so that in order to
overcome them different strategies are being used and support the patients in care setting.
Aim and objectives
Aim- To assess the phenological study on staff equality and diversity in healthcare.
Objectives-
 To understand the equality and diversity views and issues from management/staff
perspective.
 To find out what are the lessons that can be learned in order to improve good practices,
eliminate discrimination and reduce inequality in healthcare sectors.
 To establish if there is glass ceiling in health care organizations.
 To find out if organizations are harmonised and fair in their recruitment process.
Research questions
In regard to formulate research questions it is an essential requirement as it helps in
developing a strong framework for the study. In the current study, different research questions
have been formulated that are as follows-
 Understanding the equality and diversity views and issues from management/staff
perspective?
 Finding out what are the lessons that can be learned in order to improve good practices,
eliminate discrimination and reduce inequality in healthcare sectors?
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 Establish if there is glass ceiling in health care organizations?
 Finding out if organizations are harmonised and fair in their recruitment process?
Framework and analysis
It is considered as one of the most crucial step while collecting information from various
reliable sources and thus best decisions could be made to arrive at certain conclusion and
recommendations. Following are the different steps which are as follows-
 Research design- Here, explanatory research design will be undertaken within the study.
Such research design aims to gain rich and meaningful information regarding the present
topic (Holloway and Wheeler, 2013).
 Research approach- It will adopt inductive research approach and thus focus upon
moving from specific to general. Here, within the current research, staff equality and
diversity within health care home has been analysed. Thus, it will lead to identifying the
impact of staff equality and diversity upon workers and improving their morale to render
the best quality services to patients (Man and Lee, 2014).
 Research philosophy- Here, it will adopt interpretivism philosophy in regard to carry out
the research upon staff equality and diversity and thus influences the potential employees
in relation to improve efficiency of workers by nit affecting their equality and diversity in
care setting.
 Research techniques- It will adopt qualitative research technique in relation to form
thematic analysis so that best results can be attained.
 Data collection methods- Here, data will be collected using phenomenological study
using semi-structured interviews and questioners with open ended questions. Thus, using
such research method for data collection would help in gaining the best information.
Primary data collection will be done by using semi-structured interviews and thus help in
obtaining responses (Banna, Hasan and Dawson, 2016). Further, secondary data
collection method will help in collecting responses in terms of different sources i.e.
journals, books, online articles will be used. Moreover, a thorough analysis of such
literature aims to carry out different books, journals etc. will help in forming the basis of
secondary data collection.
6

 Data analysis- Here, qualitative research technique will be adopted for analysing the data
and thus analysis will be done using thematic approaches in order to assess the impact
that staff equality and diversity among workers in health and social care.
Chapter structure
Through adopting the research topic, scholar aims to follow a sequential pattern in
relation to adhere a well defined and appropriate structure. However, the structure could be
demonstrated through carrying out a series of chapters that could be undertaken as a part of the
study. Following are the different chapters which are as follows- Chapter 1- Introduction- In this chapter, a clear cut framework of the selected research
topic will be provided by this chapter. Thus, it will consist of an overview in which the
topic would be defined effectively. Also, it helps in linking the topic effectively with the
organization. Kent health care home is selected that provides care services to patients.
Following this, it identifies research problem, aims and objectives is being described.
Further, at the end of the introduction chapter it aims to identify the research tools and
techniques and thus gain potential significance of the research topic. Chapter 2- Literature Review- In this particular chapter, a detailed analysis of the
significance and the concept related to staff equality and diversity is being addressed in
health care setting. It is also essential to identify the impact of staff equality and diversity
upon care providers and affects their morale. Thus, such chapter will discuss the selected
topic using different secondary sources i.e. published work and articles. Chapter 3- Research Methodology- Further, such chapter analysis the tools and
techniques involved in carrying out the research objectives. Researcher obtain evaluation
in respect to identify the methods used in right direction and thus uses particular study so
that research could be carried out effectively. This chapter would also consists of certain
limitation and ethical considerations in order to carry out the research appropriately. Chapter 4- Data Analysis and Findings- In such chapter, data collection will be assessed.
 Chapter 5- Conclusion and Recommendations-It is the last chapter, which focuses upon
presenting the findings which are being derived after collection of responses. Also,
proper recommendations are being given.
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Potential significance
In the present study it will be significant in terms of developing understanding regarding
the staff equality and diversity aspect within health care and thus it is essential for care workers
to adopt such practices so that patient needs could be fulfilled. It will also assist in evaluating the
staff equality and diversity aspect and thus assess the extent to which they are able to maintain
proper equality and diversity in relation to attain best results. Following is the given research that
will be provide potential significance to the following-
 Health care organizations would gain assistance from this particular research and thus
they are able to carry out effective staff equality and diversity would result into
performing the business functions and thus attain desired results.
 Also, research would he useful for the academicians who are preparing for Ph. D in
regard to develop an in-depth understanding regarding the significance of the staff
equality and diversity in health care home (Hoffmann, Schumann and Richter, 2016).
 Further, it would also help in analysing and preparing an overview upon assessing the
study upon staff equality and diversity and assess the perception and behaviour of
managers working in health care.
 Research will be great assistance to the men and women who belong to the field of
literature and they are being able to move in a direction of creating approaches to
literature (Chen, Wang and Ni, 2013).
 This research will also help in influencing and gaining deeper understanding about staff
equality and diversity issues for researcher so that they can understand such facts and
carry out study in the future.
Questionnaire
Gender
 Male
 Female
Do you think that managerial decision affects the equality and diversity within care setting?
 Strongly disagree
 Disagree
 Neutral
 Agree
8

 Strongly agree
Do you think that organization is not treating fair at the time of recruitment process?
 Yes
 No
How you evaluate your workplace environment?
 Extremely positive
 Positive
 Somewhat positive
 Neither positive nor negative
 Negative
 Extremely negative
Do you find that health care home is dedicated towards maintaining diversity and inclusion?
 Yes
 No
What measures is the most suitable for improving good practices and eliminate discrimination
and reduce inequality in HSC?
 Training and development
 Interaction with co-workers
 Overcoming conflict
 Respect the workplace
How important is equality and diversity in healthcare?
 Very important
 Important
 Fair
 Less important
 Not at all important
To what extent equality and diversity gets integrated within overall corporate strategy?
 Highly integrated
 Less integrated
Are the training and development practices based on anti-discriminatory principles?
 Yes
 No
Are female staff given equal opportunities for professional development as compared to male
staff?
 Yes
 No
9

Are the recruitment practices fair?
 Yes
 No
Having worked in private healthcare organisation do you think equality and diversity is
important?
 Yes
 No
Based on your own experience do you think your organisation have enough policies to make an
impact/differences in equality and diversity?
 Yes
 No
Do you think health care organizations recognize, respect and embrace equality and diversity in a
way that allow and enable everyone to contribute and achieve their full potential in their working
environments and social life?
 Yes
 No
In your own experience do you think, women/ethnic minority women experience difficulties/
barriers in career progression compared to their male counterpart?
 Strongly disagree
 Disagree
 Neutral
 Agree
 Strongly agree
Evolution of equality and diversity in the UK health care sector, do you think it put a huge strain
on the UK health sector by opening doors to more women and immigrants, working in health
care?
 Yes
 No
In health care do you think males are paid more and well represented compared to females?
 Yes
 No
In general, are women concentrated in lower-paid occupational areas such as office work,
nursing staff, allied health professionals than in managerial roles?
 Strongly disagree
 Disagree
 Neutral
 Agree
 Strongly agree
In general, do you think, childcare and flexible working hours might have significantly
contributed to women in ability to combine paid employment and motherhood?
 Strongly disagree
 Disagree
10

 Neutral
 Agree
 Strongly agree
As per manager
Category Overarching themes Selected
quotes/data
Corroborating
Literature Sources
Do you think
that managerial
decision affects
the equality and
diversity within
care setting?
Strongly agree
(informants2,4,5,6)
Sub themes- It can be
stated that managerial
decision influences the
equality and diversity
within care setting.
Respondent 4
“It is significant
that managers [;au
a crucial role in
maintaining
equality and
diversity in
HSC”. (informant
2)
“Equality and
diversity is among
one of the main
decision which
needs to be taken
by managers so
that patient and
care providers
could be given
equal
importance”.
(informant 6)
Knowles, Holton III and
Swanson,(2014) stated
that managerial decision
proves to be crucial in
relation to maintain
equality and diversity in
care setting.
Do you think
that organization
is not treating
fair at the time of
recruitment
process?
No, it is not correct
(informant 1,2,4,6)
Sub themes- It is essential
for care setting to carry out
effective recruitment
process and thus treat all
the patients equally.
Respondent 1
“It is not true
because of
organization does
not treat the
patients fairly
than it influence
the personnel”
(informant 4)
“
How you
evaluate your
workplace
environment?
Do you find that
health care home
is dedicated
towards
maintaining
diversity and
11

inclusion?
What measures
is the most
suitable for
improving good
practices and
eliminate
discrimination
and reduce
inequality in
HSC?
How important
is equality and
diversity in
healthcare?
Very important
(informants 1, 2, 3,
5)
Sub themes
-importance of
equality and
diversity is
significant as stated
by varied
respondents 2,
“diversity and
equality is
significant in
relation to treat
each and every
worker
appropriately”
(informant 1)
“Through
maintaining
equality and
diversity it helps
people to attain
desired results”
(informant 2)
“equality and
diversity is
mutually
important in
health care
sector”
(informant 5)
“Proper equality
and diversity aims
to be developed in
terms of
improving
business
efficiency”
(informant 3)
“Equality and
diversity within
workplace is
significant factor
that reduces
Knowles, Holton III and
Swanson,(2014), analyse
that diversity is generally
defined as recognising,
understanding and
accepting individual
differences irrespective of
race, gender, age and
class.
12

attrition rate of
workers”.
(informant 4)
To what extent
equality and
diversity gets
integrated within
overall corporate
strategy?
Very important
(informants 2, 4, 5)
Sub themes
integration of equality and
diversity is crucial in
regard to form corporate
strategy respondent 2,
“Both the
concepts are
interrelated with
each other and
therefore, it
reflects effective
working to attain
corporate
strategy”.
(informant 5)
“equality and
diversity
integrated
towards business
targets in relation
to improve
business
performance”.
(informant 1)
“It is significant
for health care
setting to
integrate equality
and diversity so
that business
strategy can be
attained.
(informant 4)
As per the view of
Baldwin (2016),
integration of equality
and diversity is
considered as one of the
main factor which results
in improving corporate
strategy.
Are the training
and development
practices based
on anti-
discriminatory
principles?
Yes, the training and
development practices are
carried out as per anti-
discriminatory principles.
(informants 1, 2, 3, 4)
Sub themes
effective training and
development practices is
being provided which does
not involve anti-
discriminatory principles
respondent 1
“training and
development
session is the best
way through
which employee
motivation could
be done and thus
business does not
need to undertake
discriminatory
policy”.
(informant 2)
“Business
undertakes such
training practices
As per the opinion of
Richey and Klein, (2014),
training regarding anti-
discriminatory practices
helps in influencing
workers to attain effective
training and development
sessions.
13

which should
based on anti-
discriminatory
principles”.
(informant 3)
“Carrying out fair
practices results
in hiring skilled
candidates”.
(informant 5)
Are female staff
given equal
opportunities for
professional
development as
compared to
male staff?
No, each and every
employees are provided
equal opportunity and no
discrimination is done on
such basis (informants 1, 3,
5)
Sub themes
No discrimination is being
done within female and
male staff and thus equal
opportunities are provided
to workers so that they can
attain desired results
respondent 1
“providing equal
opportunity to
workers helps in
enhancing
business success”.
(informant 3)
“If discrimination
is being done
within workers
i.e. male staff are
given more
preference than
female staff than
it would affect the
business
functions”.
(informant 1)
“Both male and
female workers
are given equal
opportunity in
relation to
improve their
professional
development”.
(informant 2)
As per the view of
Edwards, Sieminski and
Zeldin (2014), if there is
discrimination being done
among workers than it
would affect the
performance of firm in
market.
Are the
recruitment
practices fair?
Organization carries out
fair recruitment practices.
(informants 1, 3, 5)
Sub themes
Organization carries out
fair recruitment practices
so that success can be
attained respondent 1
“Business carries
out effective
recruitment and
selection practices
as compared to
other rivals”.
(informant 3)
“effective
selection helps in
enhancing skilled
As per the view of
Holsapple (2013),
recruitment practices
carried out by firm is
effective and thus selects
skilled workers.
14

workforce”.
(informant 1)
“Appropriate
recruitment
practices are
effective in terms
of enhancing
business
performance”
(informant 2)
Having worked
in private
healthcare
organisation do
you think
equality and
diversity is
important?
Equality and diversity is
significant aspect which
needs to be followed by
health care organization.
Through following such
practices it would benefit
employees to take proper
care of patients.
(informants 1, 3. 4, 5)
Sub themes
It is significant for each
and every organization to
carry out proper equality
and diversity within HSC
and thus attain care needs
of individuals. Respondent
3
“Equality and
diversity are
significant
concept which
relates to
enhancing
individual
experience”.
(informant 3)
“If businesses
does not focus
upon equality in
HSC that
workplace goals
could not be
attained”
(informant 5)
According to the view of
Swanepoel and Archer
(2015), it is essential for
employees within HSC to
have better working
conditions so that success
can be attained.
Based on your
own experience
do you think
your
organisation
have enough
policies to make
an
impact/differenc
es in equality
and diversity?
It can be evaluated that
HSC focuses upon
maintaining equality and
diversity policies so that it
does not impact upon
organization. (informants
2,4)
Sub themes
There are different policies
and procedures which
impacts the equality and
diversity within HSC.
Respondent 2
“Through
implementing
equality and
diversity policies
it assists firm to
improve
individual
performance”.
(informant 4)
“Private
healthcare
organizations
focus upon
improving
equality and
diversity policies
so that it
influences
workers needs
According to Shih,
Young and Bucher,
(2013), individual
working in health care
setting aims to maintain
appropriate equality and
diversity so that it
positively impacts upon
needs of workers and
attain equal opportunities
to them.
15

and render best
services to care
users” (informant
1)
Do you think
health care
organizations
recognize,
respect and
embrace equality
and diversity in a
way that allow
and enable
everyone to
contribute and
achieve their full
potential in their
working
environments
and social life?
It is significant for HSC to
recognize, respect and
embrace equality and
diversity and helps
individual workers to
contribute towards
organizational goals.
(informants 1, 2,4)
Sub themes
Health care firms require
undertaking equality and
diversity issues which
helps in enabling workers
to contribute their full
potential within working
environment. Respondent 1
“It is stated that
respecting
equality and
diversity assists
health care
employees to
contribute
towards
improving overall
business
efficiency”.
(informant 2)
“It enables each
and every health
care worker to
contribute
towards working
environment and
promote equality
and diversity in
workplace”.
(informant 1)
As per the opinion of
Stålhandske, Olofsson
and Leimar, (2016), each
and every care
organization recognize
and respect equality and
diversity so that it enables
workers to contribute
towards effective working
environment.
In your own
experience do
you think,
women/ethnic
minority women
experience
difficulties/
barriers in career
progression
compared to
their male
counterpart?
It has been evaluated that
both male and female
workers are given equal
treatments within
workplace and thus it does
not prove to be barrier in
career development.
(informants 1, 3, 5)
Sub themes
Here, women workers are
not considered as ethnic
minorities group while they
are given equal
opportunities and thus
equally contribute towards
overcoming barriers as
compared to male.
Respondent 5
“Women and
male are given
equal
opportunities in
care setting to
accomplish
desired goals.”
(informant 3)
“If males and
given more
importance than
female workers
then it would
affect the business
functions in
market”
(informant 5)
As per the view of Richey
and Klein, (2014), women
are not considered weak
as compared to male and
thus both of them are
given equal importance in
workplace in order to
improve their career
growth.
Evolution of
equality and
Equality and diversity
within UK health care
“Equality and
diversity helps in
According to the opinion
of Oni, Jimoh and
16

diversity in the
UK health care
sector, do you
think it put a
huge strain on
the UK health
sector by
opening doors to
more women and
immigrants,
working in
health care?
focuses upon providing
more employment
opportunities to skilled
workers and does not
discriminate on the basis of
gender.(informants 2, 4, 5)
Sub themes
However, if women
immigrants working in
health care are given more
significance than it would
result in carrying out
discrimination among
workers. Respondent 5
providing equal
opportunity to
workers within
health care
sector.”
(informant 2)
“UK health care
sector puts a huge
strain through
opening doors for
women
employment”.
(informant 4)
Adebisi (2014), equality
and diversity in UK
health care carries out
equality in workplace by
hiring skilled workers
either male of female.
In health care do
you think males
are paid more
and well
represented
compared to
females?
It is not the situation in any
organization, workers
either male or female are
paid upon their skills and
capabilities. (informants 1,
3, 5)
Sub themes
Within HSC male workers
are not paid high as
compared to female
workers while both are
given equal opportunity so
that success can be
attained. Respondent 3.
“Males and
females are
considered as
equal and thus
promotes equality
in workplace”
(informant 5)
“If males are paid
high salary as
compared to
female than it
affects the
equality and
diversity policy of
HSC'. (informant
1)
Baldwin (2016), stated
that in HSC nor males or
females are employed
while individuals are
focused upon their
improvement so that they
could be promoted.
In general, are
women
concentrated in
lower-paid
occupational
areas such as
office work,
nursing staff,
allied health
professionals
than in
It is not correct, as female
workers are also highly
skilled and talented as
compared to male staff and
thus they are eligible for
managerial position too.
(informants 2, 4, 5)
Sub themes
It can be evaluated that
female are working in
different sectors and at
“Women just not
only concentrates
on office work,
nursing staff
while they are
also working at
different
managerial job
position”.
(informant 2)
“Women are
As per the view of
Banna, Hasan and
Dawson (2016), women
are equally skilled and
talented and thus it is
essential for management
to provide them better job
position as per their skills
and capabilities.
17

managerial
roles?
different positions.
Respondent 5
working at
different
managerial roles
and therefore,
individual provide
equal opportunity
to them so that
best results can be
attained”.
(informant 4)
In general, do
you think,
childcare and
flexible working
hours might have
significantly
contributed to
women in ability
to combine paid
employment and
motherhood?
It is similarly equivalent in
relation for women to
provide childcare and
flexible working hours so
that women ability is
improved and attain
success. (informants 1, 3,
5)
Sub themes
It is stated that childcare
and flexible working hours
are equally important to
females working in
business. Respondent 5
“Female
providing
childcare and
flexible working
hours equally
contributes and
pays to women”
(informant 3)
“it is assessed that
flexible working
hours and equally
contributed to the
motherhood and
employment
within HSC”.
(informant 1)
As per the view of Aly,
Tayeb and Balkhy (2014),
females either working in
HSC or providing
childcare are equally
important so that they can
pay employment to them.
Having worked
in private
healthcare
organisation do
you think
equality and
diversity are
important
equality and diversity Yeah, yeah I do
yeah but I wish
there was more
training on
equality and
diversity so that
people can
contribute their
full potential.
As per the view of
Adebisi (2014)equality an
diversity allows different
people to contribute their
full potential and
eliminate racisim and
discrimination.
Based on your
own experience
do you think that
the
organisation(s)
Policies, which impact on
equality and diversity
In my experience
men receive better
respect compared
to men
irrespective of
Baldwin (2016) stated
that there is great impact
upon equality and
diversity and thus it needs
to be maintained so that
best results can be
attained.
18

you work for
have enough
policies, which
impact on
equality and
diversity
their colour.
Women need to
be respected just
like men
As per staff
Category Overarching themes Selected
quotes/data
Corroborating
Literature Sources
Do you think
that managerial
decision affects
the equality and
diversity within
care setting?
Do you think
that organization
is not treating
fair at the time of
recruitment
process?
How you
evaluate your
workplace
environment?
Do you find that
health care home
is dedicated
towards
maintaining
diversity and
inclusion?
What measures
is the most
suitable for
improving good
practices and
eliminate
discrimination
and reduce
19

inequality in
HSC?
How important
is equality and
diversity in
healthcare?
Very important
(informants 2, 4, 5)
Sub themes
-importance of
equality and
diversity is
significant in order
to enhance business
performance
respondents 2,
“Equality and
diversity could be
improved by
involving
required training”
(informant 5)
“staff members
helps in
enhancing
equality and
diversity to
support co-
workers”
(informant 1)
“staff assists in
improving skills
and capabilities
through working
with other diverse
people”
(informant 3)
As per the view of, Shih,
Young and Bucher
(2013), equality and
diversity is considered as
the main issue that
focuses upon improving
equality an diversity.
To what extent
equality and
diversity gets
integrated within
overall corporate
strategy?
Very important
(Informents 1, 3, 4, 5)
Sub themes
equality and diversity is
linked with each other and
thus states that it helps
them to improve corporate
strategy within firm.
Respondent 5
“It is stated as one
the best way
through which
equality and
diversity gets
integrated in order
to attain best
results”.
(informant 5)
“Integration of
equality and
diversity aids in
enhancing overall
business strategy
to attain
satisfaction”
(informant 2)
“both these aspect
helps in
enhancing
efficiency of firm
in market”.
(informant 1)
As per the opinion Hjort,
(2014), of it could be
assessed that equality and
diversity is the bet tool
that assists in enhancing
business strategy so that
best overall targets can be
attained.
20

Are the training
and development
practices based
on anti-
discriminatory
principles?
Yes, managers provide
effective training and
development practices
without any discrimination
among workers
(Informents 2,4,5)
Sub themes
training and development
practices is considered as
the main factor that aids in
improving anti-
discriminatory practices so
that success can be attained
respondent 1
“Training and
development is
considered as
effective approach
in relation to
carry out anti
discriminatory
practices and
select skilled
workers”.
(informant 2)
“training practices
are being carried
and it should not
involve
discriminatory
practices that
would affect
business
practices”.
(informant 3)
“If business
follows
discriminatory
practices than it
would affect
business success”.
(informant 5)
As per the view of
Guryan and Charles,
(2013), training and
development practices
helps in carrying out anti
discriminatory practices
so that desired results can
be attained.
Are female staff
given equal
opportunities for
professional
development as
compared to
male staff?
No it is not like that
managers provide equal
opportunity to both
workers equally and thus
they treat them effectively
in relation to attain success.
(Informents 1, 4, 5)
Sub themes
It can be stated that both
female and male workers
should perform equally so
that they could not get
discriminated
respondent 4
“Female and male
staff are given
equal work so that
they can attain
professional
development”.
(informant 2)
“No individual
workers are given
importance, all
are treated equally
in the eyes of
management”
(informant 1)
“Male and female
workers are
individually
treated as
As per the opinion of it
Knowles, Holton III and
Swanson, (2014), can be
stated that female and
male staff are equally
important for improving
professional
development.
21

significant in
order to attain
success”.
(informant 3)
Are the
recruitment
practices fair?
Recruitment practices are
effective
(Informents 2, 3, 5)
Sub themes
being a worker recruitment
process is effectively
respondent 1
“Business needs
to improve its
recruitment
process”
(informant 2)
“effective
recruitment
practices helps in
enhancing
business success”
(informant 5)
“Bes results can
be attained
through recruiting
people' (informant
1)
As per the view of
Baldwin (2016),
recruitment practices are
fair enough and thus
helps in enhancing
targets.
Having worked
in private
healthcare
organisation do
you think
equality and
diversity is
important?
It is equally important as
any other legislation.
(Informents 1,4,5)
Sub themes
Equality and diversity is
stated as an significant
aspect that helps in
enhancing workplace
efficiency. respondent 5
“Equality among
workers are
crucial task and
thus it aids in
enhancing
business
performance”.
(informant 4)
“It is significant
for healthcare
organizations are
significantly
carrying out
business
operations in
market”.
(informant 1)
According to the view of
Holloway and Wheeler
(2013), working in
private healthcare
business it is essential to
undertake equality and
diversity as significant
task.
Based on your
own experience
do you think
your
organisation
have enough
policies to make
an
impact/differenc
It has been identified that
business possess effective
policies and practices that
does not affect business
operations. (Informants
2,3)
Sub themes
HSC obtains effective
policies and practices so
“Identifying the
equality and
diversity policies
it assesses the
business impact
and values
employees
equally so that
best results can be
According to the view of
Hoffmann, Schumann and
Richter (2016),
identifying the different
and impact upon equality
and diversity results in
improving business
efficacy.
22

es in equality
and diversity?
that differences in equality
and diversity could be
overcome. respondent 2
attained”.
(informant 3)
Do you think
health care
organizations
recognize,
respect and
embrace equality
and diversity in a
way that allow
and enable
everyone to
contribute and
achieve their full
potential in their
working
environments
and social life?
It has been assessed that
identifying equality and
diversity helps in allowing
each and every care
workers and helps them to
contribute their full
potential so that HSC can
attain desired results.
(Informents 2,3)
Sub themes
It is significant for HSC to
enable each and everyone
and thus contributes their
full potential in their
working environment.
respondent 3
“Working in HSC
identifies that
recognizing and
respecting the
equality and
diversity would
result into
improving team
work”. (informant
5)
“Further, it is
significant to
improve
individual
potential and thus
enable them
working in an
effective way so
that business
efficiency can be
improved”.
(informant 2)
Cummings (2014), stated
that each and every
workers enables firm to
assess their full potential
and improve working
conditions in HSC.
In your own
experience do
you think,
women/ethnic
minority women
experience
difficulties/
barriers in career
progression
compared to
their male
counterpart?
It is not assessed as correct
because within
organization female
workers are not
differentiated from male
workers while they are
given equal opportunities.
(Informents 1, 2, 4)
Sub themes
Women working abilities
are not affected in relation
to grow their career in
comparison to male.
Respondent 2
“There are no
differences
between women
and men in
relation to attain
career goals.”
(informant 1)
“However, if
equal
opportunities are
not rendered to
workers than it
would affect the
workplace
situation”.
(informant 2)
David (2015), evaluated
that women minority
barriers needs to be
overcome through
implementing effective
strategies and helps them
to attain success and high
career growth.
Evolution of
equality and
diversity in the
UK health care
sector, do you
HSC organization aims to
follow equality and
diversity that would result
in opening doors for
women and provide them
“HSC sector is
growing and thus
it aims to provide
more
opportunities to
As per the view of
Guryan and Charles,
(2013), equal
opportunities to male and
female workers are given
23

think it put a
huge strain on
the UK health
sector by
opening doors to
more women and
immigrants,
working in
health care?
more opportunities to work
in HSC. (Informants 1,2,3)
Sub themes
UK health sector is vast
and thus women
immigrants are provided
equal opportunity as
compared to male so that
work does not get affected.
respondent 3
women as
compared to
males
(informant 1)
“Women are
given equal job
position as
compared to
males in relation
to attain
success.”(informa
nt 3)
appropriate chances so
that best results can be
attained.
In health care do
you think males
are paid more
and well
represented
compared to
females?
It can be stated that
undertaking equality and
diversity helps workers
either male of female are
given equal importance
(Informents 3,4,5)
Sub themes
Within HSC, both males
and females are equally
important as they are
working towards providing
care to users. respondent 5
“Males are not
given high
importance as
compared to
feamles because
they are equally
important”.
(informant 3)
Cummings, (2014), stated
that equality within
workplace assists in
improving business
efficiency and fulfill
business targets.
In general, are
women
concentrated in
lower-paid
occupational
areas such as
office work,
nursing staff,
allied health
professionals
than in
managerial
roles?
It is stated wrong that in
HSC women are given low
paid jobs while they are
working effectively at
managerial roles as well
(Informents 1,3,4,5)
Sub themes
If women are focused upon
lower paid jobs that it
influences their career
growth. respondent 3
“According to the
individual skills
and abilities it is
significant for
workers to gain
employment
opportunities”
(informant 4)
“However, if any
employees is
discriminated
than it affects
business
functions”.
(informant 1)
As per the opinion of
Edwards, Sieminski and
Zeldin (2014), it is
significant for workers of
HSC either male of
female they does not
dominate each other.
While, on the basis of
their skills and abilities
they are getting positions.
In general, do
you think,
childcare and
flexible working
hours might have
significantly
contributed to
It can be stated as equally
important roles played by
female and therefore, they
are considered more
responsible as males.
(Informents 2,3,5)
Sub themes
“Female workers
play significant
role in improving
their efficiency
towards business
goals (informant
2)
As per the view of
Coghill (2015), childcare
and flexible working
hours are considered as
efficient form and thus
improve working
conditions of individuals
24

women in ability
to combine paid
employment and
motherhood?
Through identifying such
roles, female workers are
given more opportunities
within employment to
prove themselves and
attain specific goals.
respondent 2
to attain success.
Having worked
in private
healthcare
organisation do
you think
equality and
diversity are
important
equality and diversity Equality presents
the ethnic
minority groups
with feelings of
belonging and
also gives them a
voice to say out
their feelings,
opinions and
views about social
or other issues in
their work places.
Cummings, (2014) stated
that equality and diversity
has the potential to bring
on within firm in order to
overcome the workplace
issues.
25

CHAPTER 4- DATA ANALYSIS
As per manager
Theme 1- How important is equality and diversity in healthcare?
It can be evaluated that out of 5 respondents 3 addresses that equality and diversity is
equally important and thus it is essential for them to improve their practices within firm. While,
there are 2 respondents who assess that equality and diversity is not crucial within health care
sector. Therefore, it is essential for respondents to identify the importance of equality and
diversity in relation to improve their health care practices and thus enable them to improve health
care services and thus attain desired results. Thus, equality and diversity aids in improving
business effectively so that desired results can be attained. Further, it is essential for individuals
to maintain effective equality and diversity in regard to improve their business practices and
deliver best care facilities to patients. Hence, it is essential for care providers to maintain equality
and diversity so that best results within care setting can be attained.
Theme 2- To what extent equality and diversity gets integrated within overall corporate strategy?
It can be stated that 4 respondents states that equality and diversity gets highly integrated
within the overall corporate strategy and thus maintain best results. While, there is 1 respondent
who assesses that equality and diversity does not integrate within overall corporate strategy.
Thus, it is stated that it is essential for health care sector to integrate its business functions within
corporate strategy and thus functions within the organization in an effective way. Therefore, it is
crucial for enterprise to focus upon improving business performance and thus results can be
attained. Through improving the equality and diversity it gets integrated within overall corporate
strategy and focuses upon improving business functions and thus measures the performance of
firm in market. Hence, it is significant for enterprise to evaluate the responses provided and thus
measure the success so that equality and diversity integrates within the overall corporate
objectives. It also improves the business performance and thus measure the success rate in regard
to overcome the issues faced by firm.
Theme 3- Are the training and development practices based on anti-discriminatory principles?
It can be assessed that 3 respondents identifies that training and development practices
are based upon ant-discriminatory principles and thus evaluates the firm performance in relation
to improve the market share so that best results can be attained. However, it is significant in
terms of improving training and development so that employees working in health and social
26

care does not discriminate among patients. Through providing them appropriate training and
development practices it results into enhancing anti-discriminatory principles which aims to
enhance the knowledge of workers and thus prevent individuals form affecting. While, there are
2 respondents who assesses that they do not think that training and development practices does
not help them to enhance their work and also not increases their anti-discriminatory practices.
Thus, respondents assesses that business is required to provide proper training and development
to workers so that they can obtain knowledge regarding anti-discriminatory principles and thus
focuses upon improving knowledge and rendering the best quality services to patients.
Theme 4- Are female staff given equal opportunities for professional development as compared
to male staff?
It can be stated that there are 3 respondents which assesses that equal opportunities are
provided to both male and female staff members. Thus, it is significant for their overall
professional development. Hence, it is crucial for firm to undertake effective practices in relation
to improve business performance in market. While, there are 2 respondents who assesses that
male is given more opportunities as compared to female workers and thus it affects the business
performance. Thus, respondent assesses that equal opportunities are need to be provided to both
male and female workers and thus it is essential for their overall professional development. Also,
within businesses now-a-days it has been seen that female staff are given equal opportunities as
compared to male staff for their overall professional development and thus it results into
improving business performance. Therefore, it is crucial for enterprise to focus upon maintaining
effective practices and thus it aims to develop efficiency of female workers and aim to attain
success.
Theme 5- Are the recruitment practices fair?
It can be stated that there are 4 respondents who assesses that recruitment practices are
fair and thus it results into improving the business performance in market. Therefore, it is
significant for enterprise to carry out effective recruitment and selection process and thus aims to
attain desired results. Further, there is 1 respondent who assesses that recruitment and selection
process identifies the best practices in relation to improve the business performance. Hence,
using recruitment and selection process helps in improving the business performance so that best
results can be attained. Through carrying out effective recruitment and selection process it helps
in evaluating the business performance and improve success rate of firm. Thus, it is significant
27

for enterprise to undertake best practices and carry out effective recruitment and selection
practices in order to select suitable candidates.
Theme 6- Having worked in private healthcare organisation do you think equality and diversity
is important?
It can be stated that there are 3 respondents who assesses that while working in private
health care organization it helps in evaluating that equality and diversity is crucial and significant
so that best results can be attained. While, there are 2 respondents who assesses that equality and
diversity is not important within private healthcare businesses and thus they focus upon carrying
out the objectives in regard to give quality services to patients. Hence, it is essential for
enterprise to undertake effective practices so that business can attain best results. However,
equality and diversity aids in improving business performance in terms of enhancing the success
rate and thus achieve desired results. Thus, it can be evaluated that private health care
organisation efficiently work towards the benefit of care users and thus help in maintaining
equality and diversity. Hence, it is significant for business to undertake effective equality and
diversity in relation to improve business performance and satisfy the needs of care users. Each
and every private care home focuses upon maintaining proper equality and diversity in care
setting so that success can be attained.
Theme 7- Based on your own experience do you think your organisation have enough policies to
make an impact/differences in equality and diversity?
It can be assessed that out of 5 respondents 4 states that health care home possess enough
policies and practices in relation to make an impact or differences upon equality and diversity.
Thus, it is crucial for business to undertake different policies and regulations framed by
government and thus safeguard equality and diversity in HSC. Through evaluating the
differences and its impact upon the business firm identifies it significance and then implement
the same so that each and every could be given equal opportunity to workers in regard to provide
the best care and support to care users. On the other hand, there is 1 respondent who evaluates
that health care setting does not carry out effective legislation and regulation and also it does not
impact upon the equality and diversity in HSC. Further, it is significant that care home work
towards the success and results into delivering quality care to patients in order to enhance their
satisfaction. Hence, it is crucial for health care sector to identify the policies of business and thus
28

results into impacts upon the equality and diversity issues in regard to render the best services so
that equality and diversity can be maintained.
Theme 8- Do you think health care organizations recognize, respect and embrace equality and
diversity in a way that allow and enable everyone to contribute and achieve their full potential in
their working environments and social life?
It can be stated that 3 out of 5 respondents assesses that health care businesses aims to
respect, recognize and embrace equality and diversity in such a way that allows individuals to
contribute and attain full potential in their working environment and social life. However, it is
significant for firm to undertake effective equality and diversity in relation to improve individual
service quality so that best results can be attained. Through following equality and diversity
within care setting it helps individual to contribute and attain full potential so that best working
environment can be created within HSC. While, 2 respondent evaluates that without following
equality and diversity it is significant for them to identify that without contribution also
organization can attain desired results. Hence, majority of respondents evaluates that business
focuses upon recognizing, respecting and embracing equality and diversity in such an effective
way which helps in allowing and enabling each and every individual to contribute and attain
organizational goals. Thus, it results in improving potential of workers to improve working
environment and social life. Every worker helps in contributing equally towards business goals,
I.e, providing the best care to patients.
Theme 9- In your own experience do you think, women/ethnic minority women experience
difficulties/ barriers in career progression compared to their male counterpart?
It can be stated that 4 respondents do not agree to the fact that ethnic minority women
does not face any barriers or difficulties in career progression as compared to their male
counterpart. It is because each and every individual is treated equally and thus it is significant for
them to enhance their career growth and lead towards success. However, it workers get
differentiated upon their gender and race than it affects their career growth. Therefore, it is
essential for care home workers to identify the factors that affect care workers in relation to
enhance their motivation level and thus improves workers ability to perform the task in an
effective manner. While, there is 1 respondent that assesses that women lacks in career
progression as compared to male due to their gender. Thus, it decreases the profitability of firm
as business gets affected due to not hiring skilled workers and differentiating between male and
29

female workers. Thus, majority of respondents are in favour that care home should not
experience difficulties/barriers in career progression as compared to male and both the
individuals are treated equally.
Theme 10- Evolution of equality and diversity in the UK health care sector, do you think it put a
huge strain on the UK health sector by opening doors to more women and immigrants, working
in health care?
It can be stated that there are 3 respondents who says that evolution of equality and
diversity within UK heath care sector and thus it put huge stress within UK health care sector as
it open doors for more women and immigrants working in HSC. Thus, it results in enhancing
efficiency of workers and proves to be effective in terms of delivering the quality care services
so that proper services can be delivered to patients. While, 2 of the respondents identifies that
evolution of equality and diversity does not put any stress upon health and social care sector in
UK. However, it assesses that it open doors for various women and immigrants who are capable
of serving within health care sector so that they can enhance the satisfaction of patients.
However, it leads to impact upon care services delivered by patients and thus affects the care
providers by involving effective services to patients. Thus, it can be identified that majority of
the respondents says the evolution of equality and diversity in the UK health care sector and says
it stains the industry in such a way which affects the care workers and open doors for women and
immigrants through inviting them to deliver the best care services to patients.
Theme 11- In health care do you think males are paid more and well represented compared to
females?
It can be stated that 3 out of 5 respondents evaluates that within health and social care all
the workers are given equal importance and thus no preference is given to either male or female.
Thus, it could be stated that it is a myth that males are paid more as compared to female and thus
it affects the female workers within HSC. For instance, if any individual is given more
preference than other than it influences them and decreases the morale so that care home needs to
provide best care facilities to workers. While, there are 2 respondents who believes that male are
given more importance to women in the form of high salary and representation so that best
results can be attained. Care home focuses upon providing efficient care services to patients
without considering that it has been rendered by male or female workers. Both are given equal
importance and thus it is essential for them to improve its efficiency and focus upon improving
30

patient care within HSC. Within health care sector, it influences care workers and treat them
equally so that best care and support can be provided to workers.
Theme 12- In general, are women concentrated in lower-paid occupational areas such as office
work, nursing staff, allied health professionals than in managerial roles?
It can be stated that 5 respondents out of 4 disagree to the fact that it is not true both men
and women are equally important within health care sector to perform the business operations
and render the best care and services to patients. Thus, it is significant for health care
professionals to give equal importance to all the care workers and thus provide best care services
to patients so that it could satisfy them. While, there is 1 respondent who agrees to the statement
and identifies that male workers are highly paid because of their skills and capabilities. Also,
they are place at top managerial roles and not at other roles such as nursing staff, office work etc.
Thus, majority of the respondents identifies that women are not concentrated at lower paid jobs
such as office work, nursing staff etc. in comparison to other male workers. While, they are
given equal importance and work is provided to them on the basis of their capabilities and skills.
It helps them to deliver quality services to patients and enhance the success of HSC in market.
Hence, women are not concentrated at lower paid occupational areas while they are given equal
position as of male workers and provide opportunity to prove themselves.
Theme 13- In general, do you think, childcare and flexible working hours might have
significantly contributed to women in ability to combine paid employment and motherhood?
It can be stated that childcare and flexible working hours helps in significantly
contributing towards women and providing them ability to combine and provide paid
employment and motherhood. However, 3 out of 5 respondents evaluates that both these
concepts i.e. childcare and flexible working hours influences employees especially women does
not obtain the ability to combine paid employment and motherhood. Hence, individual is
required to focus upon enhancing skills and capabilities of workers in relation to improve
business efficiency and thus results into carrying out effective functions so that best results can
be attained. While, there are 2 respondents who evaluates that women does not possess the
ability of childcare and flexible working hours which influences the contribution of female and
consider it as paid form of employment and motherhood. For instance, female workers are
employed within care setting in relation to improve the care services of children and provide the
best care and support to children. Therefore, care professionals aim to identify the needs of
31

childcare and then provide female workers to opt for flexible working hours and which would
result into performing the business functions effectively.
Theme 14- Do you think that managerial decision affects the equality and diversity within care
setting?
It can be stated that 3 out of 5 respondent identifies the fact that it is crucial for HSC
workers to identify effective managerial decisions as it would affect the equality and diversity
within care home. However, it is crucial for employees to assess managerial decision and
maintain equality and diversity so that best results within care home can be attained. However, 2
respondent disagree to the fact that managerial decision affects the equality and diversity within
care setting. Therefore, it is significant for care home to provide effective decision in relation to
maintain equality and diversity so that best working opportunities could be given to individuals
and improve their performance within care setting. Thus, managerial decision could affect the
equality and diversity within HSC and therefore, it is essential for them to take proper action so
that they are able to provide equal opportunities to workers and thus aims to focus upon
rendering the best care and support to workers in relation to improve business performance in
market. However, appropriate decision needs to be taken by managers which are in favour of
care setting and thus leads to satisfy the needs of workers.
Theme 15- Do you think that organization is not treating fair at the time of recruitment process?
It can be stated that there are 4 respondents who evaluates that it is essential for firm to
carry out effective recruitment process so that skilled and capable candidates could be selected.
However, it is essential for HSC managers to identify the needs and wants of patients and then
recruit skilled workforce within care setting so that they can render the best care services to
patients. While, there is only 1 respondent who agrees to the fact that business does not carry out
effective recruitment process and they are not treating all the candidates equally. Therefore, it is
essential for managers to not carry out any partiality and thus improves the recruitment process
so that skilled and capable candidates could be selected. However, it is essential for care
professionals to provide best care services to workers in relation to improve recruitment process
and thus HSC aims to deliver the best care and support to patients in order to render the quality
services to care users and thus satisfy their needs. Further, if it has been assessed that care setting
does not carry out effective recruitment and selection process and it results into decreasing the
efficiency of organization which would result into affecting the business function. Thus, proper
32

recruitment process should be selected in regard to enhance the health care home efficiency and
satisfy patient needs.
Theme 16- How you evaluate your workplace environment?
It can be assessed that there are 3 respondents who assesses that workplace environment
is positive and thus it helps them to improve their efficiency in terms of improving individual's
capability and enhance their performance in market. While, there are varied reasons that assesses
the capabilities of workplace environment and thus results into performing the efficiency of
business in regard to attain desired results. Thus, it is crucial for workers to improve the
workplace environment and focuses upon providing good working conditions to care providers
so that they can deliver the best care and support to patients in order to overcome their disease.
While, there are 2 respondents who states that environment of the workplace is negative and thus
it results into affecting the business operations. But they state that it does not impact upon
workers and they need to ignore the workplace environment and focus upon improving their
capabilities so that desired results can be attained. Therefore, it could be assessed that improving
workplace environment helps in providing the best care and support to workers so that best
results can be attained. However, if workplace environment is not maintained than it would
affect the business functions in market.
Theme 17- Do you find that health care home is dedicated towards maintaining diversity and
inclusion?
It can be evaluated that 3 respondents out of 5 evaluates that health care home is highly
dedicated towards maintaining diversity and inclusion as it is essential for HSC in order to
improve their performance in market. Also, it is significant for firm to improve their popularity
among patients and their families that environment within health care setting is significant and
their dedication towards maintaining equality and diversity is upon priority. While, there are 2
respondents who does not believe the fact that HSC is focusing towards maintaining diversity
and inclusion factors in relation to improve business performance in market. Thus, majority of
the respondents are satisfied with the dedication towards maintaining equality, inclusion and
diversity so that growth within care setting can be enhanced.
Theme 18- What measures is the most suitable for improving good practices and eliminate
discrimination and reduce inequality in HSC?
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It can be stated that 3 out of respondents are in favour of training and development
session which results into improving good practices and overcome discrimination and inequality
within workplace. However, it is considered as an effective approach and thus it results into
improving the business performance in marketplace. Further, there is 1 candidate which states
that interaction with co-workers and other 1 states that overcoming conflict of workers helps in
resolving the inequality issue and thus results into performing the best operations. Therefore, it is
significant for HSC to undertake effective practices and thus results into performing effective
operations and thus focus upon carrying out best practices so that discrimination and inequality
could be avoided to improve care setting performance in market.
As per staff
Theme 1- How important is equality and diversity in healthcare?
It can be stated that there are 4 respondents who states that equality and diversity is
significantly important within care home because it helps in gaining adequate quality services to
patients. Also, it is crucial for care workers to identify the needs and wants of patients and
provide them proper services in relation to improve the business performance. However, it would
result into performing the action plan which results into enhancing business action plan and thus
encourages workers to perform in an effective and efficient way. While, there is 1 respondent
who do not agree that equality and diversity in healthcare is not important and thus it does not
possess any impact upon health of patients. However, it affects the patient need and wants within
care setting. Therefore, it is essential for business to improve its services and thus provide equal
opportunity to care providers so that they can improve their capabilities and thus results into
performing best actions so that set result can be attained. Thus, it is crucial for HSC to enhance
its capabilities and skills in relation to improve equality and inclusion within care setting and
thus results into performing best actions so that desired performance can be attained.
Theme 2- To what extent equality and diversity gets integrated within overall corporate strategy?
It can be stated that 3 respondents out of 5 evaluates that equality and diversity gets
integrated effectively within overall corporate strategy and thus functions in an effective way so
that best results can be attained. However, majority of the respondents assesses that equality and
diversity gets involves within corporate strategy and improve business functions and attain
success. While, there are 2 respondents who were not satisfied with the extent that equality and
diversity involvement within corporate strategy and thus results into proper functioning of firm.
34

Thus, through involving different respondents and identifying their opinions regarding
significant of involving equality and diversity within HSC in relation to attain corporate
objectives of firm. Also, it could be identified that care workers requires to be involved within
promoting within equality and diversity so that corporate objectives can be attained. Thus, it
identifies effective responses in terms of improving efficiency and thus aims to maintain
effectiveness in terms of improving business efficiency and attain success. Further, in regard to
attain corporate objective it is crucial for HSC to provide equal opportunity to care providers and
thus improve the needs and satisfaction of care workers.
Theme 3- Are the training and development practices based on anti-discriminatory principles?
It can be stated that there are 4 respondents out of 5 who evaluates that HSC needs to
prepare effective training and development practices within care setting and thus proves to be
effective. Therefore, it is considered that care managers when carrying out training and
development programs does not focus upon anti-discriminatory practices. Hence, it is crucial for
workers to improve business performance and render the best service quality patients through
enhancing the skills and capabilities of care workers. Also, they should not discriminate among
care users while rendering them services and sustain equality within care setting. While, there is
1 respondent who identifies that training and development practices involves anti-discriminatory
principles and thus relates to the functioning of HSC which is being affected. Majority of the
respondents identifies that carrying out effective training and development program and does not
involve anti-discriminatory practices in relation to improve care quality.
Theme 4- Are female staff given equal opportunities for professional development as compared
to male staff?
It can be assessed that 4 respondents agrees to the fact that both male and female workers
are given equal importance as well as opportunities for improving their professional development
as compared to male workers. However, it is crucial for care workers to be given equal
opportunities and inclusion practices which raises their performance level. It also helps in
providing the best care and support to care users and thus related to improving professional
development within care setting. While, there is 1 respondent who is not in favour of the
statement that female workers are given equal opportunities for developing professionally within
HSC as compared to male. It means that they are neglected at several point of time such as
35

promotion, rendering services etc. and thus influences their care services rendered to patients.
Also, it decreases their morale and affects quality of care provided to patients.
Theme 5- Are the recruitment practices fair?
It can be stated that 3 respondents out of 5 assesses that recruitment and selection
practices carried out by the HSC is fair and thus it helps firm to undertake effective practices
which results into performing the best functions. Also, it has been assessed that if firm does not
carry out effective recruitment practices than it would affect the quality of care services being
provided to patients. While, there are 2 respondents which assesses that recruitment practices
does not match with the required guidelines. Thus, it affects the operations of firm and results
into performing the business functions. Majority of the respondents evaluates that recruitment
practices adopted by care setting is fair enough in order to gain satisfaction among staff
members. Therefore, people at managerial position identifies that carrying out effective
recruitment and selection process results into performing best actions which results into
enhancing satisfaction level of care users.
Theme 6- Having worked in private healthcare organisation do you think equality and diversity
is important?
It can be stated that there are 3 respondents who agrees with the fact that while working
in HSC it has been identified that equality and diversity is significantly important as it helps in
performing the desired task equally. While, there are certain respondents i.e. 2 who does not
agree to the statement and evaluates that throughout their working they did not found that
equality and diversity is crucial for care setting to perform its operations and render the best care
and support to patients. Hence, it can be evaluated that majority of the respondents were in
favour that equality and diversity is crucial component for private healthcare organization and
helps them to involve each and every individual towards desired task. Equality and diversity
within workplace aims to be crucial factor and thus helps in improving business functions
through integrating individuals and improve HSC targets towards success.
Theme 7- Based on your own experience do you think your organisation have enough policies to
make an impact/differences in equality and diversity?
It can be stated that 4 out of 5 respondents evaluates that HSC obtains varied policies and
practices related to equality and diversity and thus implies the same so that it does not affect any
of the worker. However, if it results negatively than morale of care providers influences and
36

decreases their efficiency. Therefore, it is essential for care home to maintain effective equality
and diversity and thus identify the impacts and differences which results into performing the best
actions. While, there is only 1 respondent who do not agree to the fact that through implementing
effective policies and practices impacts/differences upon equality and diversity so that best
results can be attained. Thus, it can be stated that majority of the respondents are in the favour
that policies and practices impacts/differences upon equality and diversity in relation to improve
the business functioning so that care setting can be enhanced effectively and efficiently.
Theme 8- Do you think health care organizations recognize, respect and embrace equality and
diversity in a way that allow and enable everyone to contribute and achieve their full potential in
their working environments and social life?
It can be stated that 3 respondents out of 5 enables that HSC aims to recognize, respect
and embrace equality and diversity in regard to involve each and every individual to contribute
and attain full potential so that best working environment can be created. It is also essential for
care setting to focus upon improving the working environment and social life and thus results in
embracing equality and diversity in regard to allow and enable every workers to contribute
towards organizational goals and improve capacity of workers. While, there are 2 respondents
that evaluates that health care organizations does not recognize, respect and embrace equality
and diversity within care setting and thus results into performing the actions and therefore, they
need to individually improve the business performance and enhance workplace environment.
Thus, majority of the respondent evaluates that HSC needs to recognize, respect and embrace
equality and diversity and allows each and every individual to work together towards common
objectives.
37

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TRANSCRIPT
Question 1- Do you think that managerial decision affects the equality and diversity within care
setting?
As manager-
Respondent #2- Decision of management is significant and thus it affects the equality and
diversity within health care home.
Respondent #5- All the decisions of the managerial are crucial and thus it helps in making
effective decision so that best results can be attained.
As staff-
Respondent #1- Equality and diversity is the most important factor that needs to be followed
within business and thus management requires to take effective decision.
Respondent #3- It can be stated that management decision needs to be taken effectively in order
to carry out equality and diversity in care setting.
Question 2- Do you think that organization is not treating fair at the time of recruitment process?
As manager-
Respondent #2- I do not agree because organization always take fair recruitment process so that
skilled workers could be selected.
Respondent #4- Business always seek to undertake effective recruitment and selection process so
that capable workers could be employed within firm.
As staff-
Respondent #1- Recruitment process needs to be more fair and transparent so that business can
enhance its efficiency.
Respondent #4- Thus, in regard to select skilled workers care home undertakes effective
recruitment process.
Question 3- How you evaluate your workplace environment?
As manager-
Respondent #3- Working as a manager in HSC, the workplace environment needs to be very
effective so that best results can be attained.
Respondent #1- The environment of the workplace is best and flexible according to the workers
so that their needs could be satisfied.
As staff-
40

Respondent #5- I think the workplace environment needs to be improved so that it provides best
work culture.
Respondents #2- However, if changes are being implemented within organization then it helps in
satisfying the needs of workforce.
Question 4- Do you find that health care home is dedicated towards maintaining diversity and
inclusion?
As manager-
Respondent #4- Yes, health care setting needs to be dedicated towards maintaining diversity and
equality so that workers could be satisfied.
Respondent #1- There could be certain improvements done in order to encourage workforce to
improve diversity and inclusion so that satisfaction can be attained.
As staff-
Respondent #1- Health care home is dedicated towards maintaining diversity and inclusion so
that needs of the patient could be satisfied.
Respondent #5- However, there are certain changes which needs to be implemented within care
setting so that more dedication could be achieved in regard to satisfy workforce.
Question 5- What measures is the most suitable for improving good practices and eliminate
discrimination and reduce inequality in HSC?
As manager-
Respondent #1- Training and development is considered as the most effective measure that helps
in improving best practices and thus overcome discrimination and minimize inequality within
workplace.
Respondent #5- It involves several measures which are proved to be beneficial and thus timely
interaction with workers and respecting the workplace helps in improving the workplace practice
so that discrimination and inequality could be overcome.
As staff-
Respondent #3- Providing training and development helps in undertaking effective measures so
that no discrimination and inequality could be carried out within firm.
Respondent #1- Also, using effective measures such as overcoming conflict among staff
members helps in improving best practices and thus reduce discrimination and inequality at
workplace.
41

Question 6- How important is equality and diversity in healthcare?
As manager-
Respondent #1- Equality and diversity within healthcare is significant as it helps in satisfying the
needs of workers working within HSC.
Respondent #4- Further, it also assesses that equality and diversity is considered as crucial
concept that helps in improving equality and diversity within HSC.
As staff-
Respondent #4- It is very important and thus it helps in encouraging us to deliver quality services
to patients.
Respondent #5- Equality and diversity is considered is effective and thus helps in improving the
efficiency so that best results can be attained.
Question 7- To what extent equality and diversity gets integrated within overall corporate
strategy?
As manager-
Respondent #1- It can be stated that equality and diversity is highly integrated within overall
corporate strategy so that best results can be attained.
Respondent #3- Further, it is essential for health care setting to develop its extent in regard to
develop equality and diversity so that it helps in developing overall corporate strategy.
As staff-
Respondent #5- Equality and diversity is considered as effective approach and thus it helps in
improving the efficiency of care setting.
Respondent #2- Health care setting is required to undertake effective integration so that overall
strategy for firm could be accomplished.
Question 8- Are the training and development practices based on anti-discriminatory principles?
As manager-
Respondent #4- It can be assessed that through providing proper training and development it
helps in overcoming anti-discriminatory principles.
Respondent #1- Training and development is considered as the effective practices that helps in
conducting anti-discriminatory principles so that no discrimination among workers could be
done.
As staff-
42

Respondent #2- While rendering training and development practices no discrimination is being
done so that workers could feel satisfied.
Respondent #3- It is crucial for health care managers to undertake anti-discrimination practices
while rendering training and development.
Question 9- Are female staff given equal opportunities for professional development as
compared to male staff?
As manager-
Respondent #1- It is not correct, because due to equality and diversity it is essential for business
to equally treat all its workers i.e. males and females.
Respondent #2- It is not assessed that female staff are given more important as compared to male
staff and thus equally treat of all its workers so that professional development could be attained.
As staff-
Respondent #4- Sometimes it has been assessed that female workers are given more importance
as compared to male staff in order to gain professional development.
Respondent #1- It is not true because equal opportunities are being provided to employees in
order to enhance their career development.
Question 10- Are the recruitment practices fair?
As manager-
Respondent #1- Working as a manager recruitment practices carried out by care setting is fair
and thus conducts equality within workers and do not differentiate upon their gender or age.
Respondent #5- At several point of time it is considered as unfair because recruiters aim to select
males as compared to females.
As staff-
Respondent #4- Care setting carries out fair recruitment practices and thus brings effective
practices so that best results can be attained.
Respondent #1- Carrying out fair recruitment helps in satisfying our needs and thus we give best
services to patients.
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