Investigating Staff Motivation Schemes for Employee Retention at M&S

This research project investigates the impact of various staff motivation schemes on employee retention, using a case study approach focused on Marks & Spencer. It begins by defining employee retention and then evaluates different types of staff motivation schemes, classifying them into monetary and non-monetary benefits, such as bonuses, rewards, and professional development opportunities. The study also analyzes the significance of effective staff motivation schemes in improving business performance and productivity, highlighting how motivated employees contribute to organizational stability, improved relationships, and acceptance of change. The methodology employs a deductive research approach, utilizing existing literature to understand the relationship between motivation and retention. Ultimately, the project aims to provide insights into how companies can retain talented employees through effective motivation strategies.

Research Project

Contents
Chapter 1 - INTRODUCTION...........................................................................................................3
1.1 Research Aim..............................................................................................................................3
1.2 Research Objectives.....................................................................................................................3
1.3 Research Questions......................................................................................................................3
1.4 Rationale for research..................................................................................................................3
Chapter 2 - Literature Review............................................................................................................5
Concept of employee retention..........................................................................................................5
Different kind of staff motivation schemes that could be consider by organisation in order to
improve employee retention with in business....................................................................................5
Significance of effective staff motivation schemes in order to improve performance and
productivity of business.....................................................................................................................7
Chapter 3 - Methodology....................................................................................................................8
3.1 Research Approach......................................................................................................................8
3.2 Research Strategy........................................................................................................................8
3.3 Research Methodology................................................................................................................8
3.4 Research Tools............................................................................................................................9
3.5 Sampling......................................................................................................................................9
3.5.1 Sampling Strategy.....................................................................................................................9
Chapter 4 - Findings..........................................................................................................................10
Chapter 5 - Discussion.......................................................................................................................14
Chapter 6 - Conclusion, Recommendations and Implications for further research.....................17
REFERENCES..................................................................................................................................18
Appendix............................................................................................................................................19

Chapter 1 - INTRODUCTION
Motivation performs an essential position in worker satisfaction and eventually
employee retention (Adderley and Xiongying, 2021). Nothing works better than motivation.
Motivation acts as a catalyst to an individual's success. The group leaders and the managers
must continuously encourage the personnel to extract the best out of them . The personnel
who have accomplished properly constantly must be felicitated in front of all of the team of
workers contributors as well as the management. Give them trophies or badges to flaunt. This
is a good way to inspire the employees for them to stay happy and paintings with willpower
for a longer period. Others who've now not performed up to speed also tools up for destiny.
The names of the pinnacle performers should be placed on the employer’s principal note
board or bulletin board for everyone to peer. Human beings research a valuable lesson early
on in existence:
1.1 Research Aim
“To investigate the impact of different staff motivation schemes in order to retain
talented employees with in organisation. Case study of Marks and Spencer.”
1.2 Research Objectives
 To determine the concept of employee retention.
 To evaluate the different kind of staff motivation schemes that could be consider by
organisation in order to improve employee retention with in business.
 To analyse the significance of effective staff motivation schemes in order to improve
performance and productivity of business.
1.3 Research Questions
 What is the concept of employee retention?
 What are the different kinds of staff motivation schemes that could be consider by
organisation in order to improve employee retention with in business?
 What is the significance of effective staff motivation schemes in order to improve
performance and productivity of business?
1.4 Rationale for research
The main reason for choosing this research project is to gain information and
understanding regarding the staff motivation schemes as well as its impact over
organisational practices. It is essential for company to conduct effective motivation practices

in order to retain talented employees with in organisation as well as attain desired goals.
Talent management can be consider as one of the crucial element of business which will lead
to have major impact on organisation as well as help in attaining desired goals.

Chapter 2 - Literature Review
Concept of employee retention
Employee retention can be describe as the exercise of employer to maintaining gifted
employees for long run. It has been analysed that there are distinctive advantages and benefits
that could be attain with the aid of organization for the company to preserve talented
employees with the employer as well as improving enterprise practices (Alrazehi, Amirah
and Emam, 2021). Employee retention is described as an company's capacity to save the
company employee turnover, or the quantity of people who go away their process in a
positive period, both voluntarily or involuntarily. Increasing worker retention has an
immediate effect on commercial enterprise performance and fulfillment. Organizations which
might be centered on keeping personnel generally begin with the worker hiring and
onboarding manner by way of giving new workers ok schooling and orientation inside the
tradition of the organization. They additionally provide new employees an opportunity to ask
questions and interact in talk with supervisors about their work.
Some companies use systematic popularity and rewards techniques to reveal they price
personnel. Some employers rely upon employee engagement software program that uses
gamification and other techniques to recognize workers and offer rewards and perks together
with retail reductions. Employers also focus on competitive pay the use of worker repayment
management software that compares pay charges towards benchmarks for given regions,
activity titles and overall performance scores. Employers are searching for to distinguish
themselves within the hiring area by means of offering slates of assorted advantages services,
both voluntary advantages, or employee-paid, and people paid for or subsidized by using the
organisation (Chepkosgey, 2021). Newer forms of advantages include lower premium high-
deductible health insurance plans, pet coverage, training debt reimbursement applications and
prison counseling. To foster work-existence balance, businesses provide flexible paintings
schedules, day without work and telecommuting, and that they teach managers to encourage
employees to take vacations. Employers an increasing number of provide office facilities
inclusive of ergonomic and status desks, backed meals, free refreshments and rest hubs
offering games consisting of ping-pong and pool.

Different kind of staff motivation schemes that could be consider by organisation in order to
improve employee retention with in business
It has been identified that there are several kinds of staff motivation schemes which could be
consider by company with the motive of enhancing employee retention. Staff motivation scheme
can be classified into monitory as well as non monetary terms. Monetary staff motivation schemes
includes bonus, extra pay and so on. non monetary benefits includes rewards, appreciation, personal
and professional development and many more. Employee incentive packages are designed to draw,
interact, and preserve skills. Incentives themselves are rewards and advantages used to motivate
high-quality behaviors to the personnel. They come in many bureaucracy, like training repayment,
extra day off, and extra flexibility in paintings arrangements. One should pick employee incentive
programs that suit the desires and personal sorts of the group of workers and align with the
enterprise’s values. Incentive applications paintings because they leverage human behavior (Hanai,
2020). Research out of Cornell University showed that instant rewards increase intrinsic motivation
by linking an interest and a intention, so employees rewarded extra frequently are more influenced
to finish related tasks. This manner that the employer needs to move past simply annual years of
carrier awards and embed worker incentive packages into the normal lifestyle. Incentive applications
can growth employee overall performance through as a lot and they are able to motivate as much as
sixty 6% of personnel to stay with their agency. Companies that use tangible income incentives also
see annual revenue increases that are three times better than people who don’t. And experts glad
with their advantages are extra than two times as probable to additionally be happy with their work.
Not all work offers a direct praise for personnel, however presenting incentives facilitates
them outline dreams: nothing works better than a reward to inspire employees to attain their
goals. When one is making plans rewards and incentives to the employees, do not forget to
maintain the dreams clean. They should be achievable and the rewards must be something the
personnel actually want. Take this possibility to ask the personnel approximately their
favored perks: having tailor-made incentives might be the motivation they need to pick out up
the tempo or push a product with ardour. Employee blessings and perks are part of nearly all
reimbursement applications (HR and Aithal, 2020). It has turn out to be wellknown for
agencies to provide advantages like medical insurance, paid day off and versatility. However,
employees are looking for their advantages to be taken to the following degree. For many
companies, this interprets into infusing extra fun into places of work by way of including
recreation rooms and beer refrigerators. However, although personnel probable gained flip up
their noses at those perks, they are much more likely to appreciate advantages with a purpose
to permit them to maintain a better paintings lifestyles stability.

Significance of effective staff motivation schemes in order to improve performance and
productivity of business
Motivation schemes can boost productiveness and worker engagement. Non-financial
schemes are higher at selling sustainable long-time period motivation among employees.
Monetary schemes nonetheless have an area in motivation, however their scope is limited.
Employees which are motivated may have delight in their organisation. Employers also can
utilise social media to interact and encourage staff lengthy-term. As the praise enterprise
movements far from coins-for-success techniques, social media and the net offer employers
flexible equipment to use to inspire staff. But a key component for a successful strategy is
ensuring employees recognize their role in their employer.
Employee motivation is the level of dedication, energy and innovation that a enterprise's team
of workers maintain for the duration of the working day (Joy and Venkatesh, 2020).
Maintaining and enhancing worker motivation may be a hassle for companies, as not every
challenge could be of interest and pleasure to folks who ought to complete it. Therefore
agencies ought to paintings to locate approaches to keep up the inducement degrees of their
staff. Stability of group of workers is very essential from the factor of view of recognition
and goodwill of a difficulty. The employees can remain dependable to the organisation only
after they have a sense of participation in the control. The skills and performance of
employees will constantly be of gain to personnel in addition to employees. This will lead to
a terrific public picture in the market as a way to attract able and qualified human beings right
into a concern.
The experienced employees continually try to obtain the organisational intention and
contribute their fine efforts for the realisation of organisational goal as they realize with the
fulfillment of organisational intention simplest they are able to reap their non-public aim. All
the employees contribute their efforts in a single route of feat of intention. In motivation the
members of the family between advanced and subordinates are usually progressed. When the
personnel get their need satisfied or get the recognition and admire inside the company then
they continually provide a supportive hand to superiors (Kaburek, Wahlberg and Kilit, 2021).
There is more cooperation and co-ordination within the employer and all of the employees
paintings with the crew spirit. The influenced employees show less resistance in accepting the
adjustments in step with changes in the enterprise environment due to the fact they recognize
if the modifications aren't applied inside the agency, no longer best the agency will lose
through this however the employees will also find it difficult to get their wishes fulfilled.

Motivated employees are usually supportive and co-operative in accepting modifications
inside the employer.
Chapter 3 - Methodology
3.1 Research Approach
The research approach is a plan and manner that consists of the steps of extensive
assumptions to exact techniques of facts collection, analysis, and interpretation. It is,
therefore, based on the nature of the research trouble being addressed. Quantitative studies
are more preferred over qualitative studies because it's far more medical, objective, fast,
targeted and proper (Mutsvairigwa, 2021). However, qualitative studies is used whilst the
researcher has no concept what to anticipate. It is used to outline the hassle or broaden and
method to the trouble. There are different types of research approach such as inductive as
well as deductive research approach. In the respective approach, the researcher has used
deductive approach because this will help in enhancing the knowledge of the readers in an
effective manner.
3.2 Research Strategy
A studies strategy refers to the step-through-step plan of action that offers path to the
researcher's idea procedure. The fundamental motive is to introduce the primary additives of
the have a look at which includes research subject matter, areas, major recognition, studies
design and finally the studies strategies. Research approach facilitates a researcher select the
right records series and the analysis process. Thus, it's far of utmost significance to choose
the right approach even as carrying out the studies. It affords insights into the research
problem and therefore helps in reaching the studies objectives (Patel, 2020). A Research
Strategy is a step-by way of-step course of action that offers course for the thoughts and
efforts, permitting the researcher to behavior research systematically and on schedule to
produce pleasant consequences and particular reporting. There are different types of research
strategies such as case study, qualitative interviews, action-orientation etc. For the respective
research, the researcher has used interviews in order to complete the study.
3.3 Research Methodology
Research methodology is the specific techniques or strategies used to perceive, select,
technique, and analyze data about a subject. In a studies paper, the technique segment permits
the reader to severely examine a take a look at average validity and reliability. By deciding
on the studies methodology, the researchers can formulate the path to be used in undertaking

the look at and reporting the findings. The methodology enables within the seek of literature,
development of studies questions and the introduction of the maximum appropriate take a
look at layout.
3.4 Research Tools
Case Studies, Checklists, Interviews, Observation on occasion, and Surveys or
Questionnaires are all equipment used to acquire statistics. It is crucial to decide the
equipment for facts collection due to the fact research is executed in unique methods and for
one of a kind purposes. A questionnaire is a studies instrument consisting of a sequence of
questions for the cause of amassing statistics from respondents. Questionnaires may be notion
of as a type of written interview. They can be carried out head to head, by means of
telephone, pc or put up. Questionnaires provide a especially reasonably-priced, quick and
efficient way of obtaining large amounts of data from a massive sample of humans. Data may
be gathered exceedingly quick because the researcher would no longer need to be gift whilst
the questionnaires were finished. This is useful for massive populations when interviews
could be impractical.
3.5 Sampling
Sampling is a technique utilized in statistical evaluation in which a predetermined
variety of observations are taken from a bigger population (Sarna, 2021). The methodology
used to sample from a bigger population depends at the kind of evaluation being executed,
however it is able to consist of easy random sampling or systematic sampling. Non-
probability sampling is a non-random and subjective technique of sampling where the
selection of the units relies upon at the personal judgment of the sampler. A survey is a
popular term that refers to the collection of data through interviews, questionnaires, or
observations. A sample survey is a take a look at regarding a or sample of individuals
selected from a bigger populace by way of widely wide-spread statistical strategies. Simple
random sampling has been used by the researcher in the respective research. The sample size
is 30 respondents.
3.5.1 Sampling Strategy
Non probabilistic sampling, which is simple random sampling has been used for the
respective research.

Chapter 4 - Findings
Theme 1: Knowledge about the concept of employee retention
Q1. Do you have any knowledge about the concept of employee retention?
a) Yes 20
b) No 10
a) Yes b) No
0
5
10
15
20
25
20
10
Chart Title
Interpretation – From the table, it can be concluded that 20 respondents said that
they had knowledge about employee retention, while the remaining said they were not aware
of the same.
Theme 2: Employee motivation techniques
Q2. What are some of the employee motivation techniques?
a) Provide training 10
b) Constructive feedback 10
c) Coaching and mentoring 10

a) Provide training b) Constructive feedback c) Coaching and
mentoring
0
2
4
6
8
10
12
10 10 10
Chart Title
Interpretation – From the above graph, it can be concluded that 10 respondents said
that the company should provide training to the employees in order to retain them. Another
10 respondents stated that constructive feedback should be given while the remaining 10
respondents stated that coaching and mentoring should be provided.
Theme 3: Significance of effective staff motivation schemes
Q3. What is the significance of effective staff motivation schemes in order to improve
performance and productivity of business?
a) Reduced absenteeism 12
b) Increased efficiency 8
c) Enhanced profits 10
a) Reduced
absenteeism b) Increased
efficiency c) Enhanced profits
0
2
4
6
8
10
12
14
12
8
10
Chart Title

Interpretation – It can be stated that 12 respondents said that there is reduced
absenteeism, 8 respondents were of the viewpoint that there is an increased efficiency of the
business while the remaining 10 respondents stated that the profits of the company are
enhanced.
Theme 4: Organization implemented employee retention techniques
Has the organization implemented employee retention techniques in the workplace?
a) Yes 18
b) No 12
a) Yes b) No
0
2
4
6
8
10
12
14
16
18
20 18
12
Chart Title
Interpretation – It can be concluded from the graph that 18 respondents said that
their organization had implemented employee retention techniques in the workplace.
Whereas the remaining 12 stated that their company had not implement the employee
retention techniques.
Theme 5: Challenges a company can face because of lack of employee motivation
Q5. What are the challenges a company can face because of lack of employee
motivation?
a) Reduced job satisfaction 12
b) Increased absenteeism 12
c) Poor business performance 6

a) Reduced job
satisfaction b) Increased absenteeism c) Poor business
performance
0
2
4
6
8
10
12
14
12 12
6
Chart Title
Interpretation – It can be concluded that 12 respondents stated that there is a
reduction in the job satisfaction. Apart from this, 12 stated that there is an increase in
absenteeism. While the remaining 6 said that the performance of the business declines.

Chapter 5 - Discussion
It can be said that employee retention is described as an corporation's ability to save
you worker turnover, or the wide variety of individuals who depart their activity in a positive
duration, either voluntarily or involuntarily. Increasing worker retention has an immediate
effect on business performance and success. Organizations need to preserve their quality
employees round to thrive. This is the aim of employee retention. Employee retention refers
back to the techniques an business enterprise develops to mitigate employee turnover dangers
and the processes it puts in region to retain its vital skills. Employee retention is a leading
mission for groups and HR departments today (Srimulyani, 2020). Individuals depart their
jobs for lots different reasons. Some are voluntary, including taking any other job, even as
others are involuntary, along with getting laid off. Employee retention techniques more often
than not consciousness on voluntary turnover this is negative to the organization, as opposed
to the loss of a negative performer. It also makes a speciality of turnover that is avoidable,
which include an worker leaving their job because they’re shifting out-of-country. By
specializing in worker retention, agencies reduce recruiting costs and experience more returns
on worker education. Recruiting prices include fees paid to recruiters or to market it the
placement, interview-related travel and feasible signing bonuses. Next comes training, which
also can be pricey. If the employee leaves prematurely after being employed, that cash is
wasted. Employee turnover units lower back productiveness because it takes time for a new
employee to get up to hurry and convey at a comparable level as their predecessor. It
additionally takes a toll on final personnel, who have to take on additional paintings and
might produce decrease-high-quality output as a result. Conversely, high-retention
workplaces tend to have more engaged workers who, as a result, are more productive.
Motivation inside the administrative center can take many bureaucracy. What works to
encourage one man or woman might be ineffective for every other (Srisorn, 2020).
Understanding a extensive variety of motivation sorts can help employees discover methods
to live inspired at paintings and useful resource managers who are looking for new strategies
to assist their teams excel. Two categories are commonly used to explain motivation: intrinsic
and extrinsic. Intrinsic refers to motivation that comes from within the self in preference to
from an outdoor source, while extrinsic comes from an outside source. Several one-of-a-kind
styles of motivation fall below intrinsic or extrinsic classes. Competence motivation, also
known as mastering motivation, pertains to an person’s need to experience capable or

capable. People who're encouraged via competence paintings in the direction of goals that
involve schooling, schooling and know-how. In the workplace, you is probably stimulated to
examine a brand new software program application now not due to the rewards, however
because you could grasp a new ability. Companies may specially offer opportunities for folks
that are competence-stimulated a good way to focus on promoting noticeably skilled
employees who normally searching for out learning opportunities.
Motivation schemes can increase productivity and worker engagement. Non-financial
schemes are better at promoting sustainable lengthy-time period motivation amongst
employees. Monetary schemes still have an area in motivation, however their scope is
limited. Employees which are encouraged may have delight of their employer (Stallworth,
2020). Not most effective will they produce extra, but influenced personnel also are more
likely to make the offering even higher. Being tremendously focused on the products or
services, influenced employees will see regions for improvement and will be pushed to
paintings to beautify these. Motivated employees are happier with their working lives and
have a intention that they are running towards. These personnel are less probably to miss
work without accurate motive as they feel that this will put off their development.
Employee incentive packages are designed to attract, engage, and preserve talent.
Incentives themselves are rewards and advantages used to motivate high-quality behaviors to
the staff. They are available in many forms, like training reimbursement, extra break day, and
additional flexibility in paintings arrangements. You should choose employee incentive
programs that fit the desires and personal varieties of the staff and align along with the
employer’s values. Incentive applications work due to the fact they leverage human behavior.
An recognition and rewards program is a foundational requirement of the employee
incentives enjoy, because it embeds incentives into every team member’s ordinary lifestyles.
A points-based totally praise system shall we every worker redeem points for rewards of their
deciding on in classes like products, digital and physical present playing cards, reviews, give
back, and concierge. Offer an intensive catalog so employees can find rewards they crave
whether they choose electronics, fashion or hotel accommodations.
Employee retention may be describe as the exercise of agency to preserving gifted
personnel for long term. It has been analysed that there are distinct benefits and benefits that
could be attain by company with a purpose to hold talented employees with the business
enterprise as well as enhancing enterprise practices. It has been identified that there are

numerous forms of group of workers motivation schemes which might be do not forget by
corporation with the reason of enhancing worker retention. Staff motivation scheme may be
labeled into monitory in addition to non monetary phrases. Monetary personnel motivation
schemes consists of bonus, extra pay and so forth. Non economic advantages includes
rewards, appreciation, non-public and professional development and plenty of more. It has
been analysed that powerful body of workers motivation schemes are very enormous which
will improve performance or productivity of organisation (Stallworth, 2020). This will lead to
have advantageous impact over increasing skills of agency to perform required set of
challenge in higher manner.
Employee rewards and reputation programs that renowned worker contributions to the
corporation’s dreams and show appreciation for their efforts are vital for a excessive-
appearing place of work, happier employees and decreased turnover. Motivated and satisfied
personnel also make contributions to the lowest line and the difference is large. Profitability
also increases with worker engagement, with those agencies boasting engaged employees
seeing nearly one-third better profitability. Clearly, there is a go back on funding this is
inherent in maintaining personnel happy with their paintings. If rewards are such effective
motivators, it might seem to follow that punishment, or the danger of punishment, will be
simply as powerful.

Chapter 6 - Conclusion, Recommendations and Implications for further
research
From the above report, it can be concluded that employee retention can be describe as
the exercise of employer to maintaining gifted employees for long run. Not all work offers a
direct praise for personnel, however presenting incentives facilitates them outline dreams:
nothing works better than a reward to inspire employees to attain their goals. When one is
making plans rewards and incentives to the employees, do not forget to maintain the dreams
clean. Motivation schemes can boost productiveness and worker engagement. Non-financial
schemes are higher at selling sustainable long-time period motivation among employees.
Monetary schemes nonetheless have an area in motivation, however their scope is limited.
Employees which are motivated may have delight in their organisation. The motivated
employees continually try to obtain the organisational intention and contribute their fine
efforts for the realisation of organisational goal as they realize with the fulfillment of
organisational intention simplest they are able to reap their non-public aim. All the employees
contribute their efforts in a single route of feat of intention.
Recommendations
It is recommended that effective strategies should be implemented by companies in
order to ensure that the employees are motivated. Firstly, it is recommended that the
respective company should provide effective training to the employees. Also, organizations
can faucet into their personnel’ desire for development by way of offering systems like
mentorship packages and investing in additional education for their employees. Online expert
education guides like the ones Emeritus gives help groups reskill and upskill their personnel,
growing their expertise base whilst growing employee pride. Companies ought to encourage
managers to understand their direct reviews’ paintings. They can also pass similarly to
provide department- or organization-huge reputation of personnel who pass the greater mile.
During the pandemic, when many personnel had been forced to manage difficult occasions
amid ever-changing conditions, that popularity is particularly vital.

REFERENCES
Books & Journals
Adderley, S. and Xiongying, N., 2021. The Moderating Role of Openness to The Experience
on Employee Mobility’ s Influence on Job Security and Employee
Retention. International Journal of Science and Business, 5(9), pp.118-130.
Alrazehi, H.A.A.W., Amirah, N.A. and Emam, A.S.M., 2021. The Mediation Effect of Job
Satisfaction between Reward System and Training and Development on Employee
Retention in Yemen’s Banking Sector. International Journal of Innovative Research
and Scientific Studies, 4(4), pp.215-228.
Chepkosgey, C.S., 2021. Performance Appraisal Practice Opportunity and Employee
Retention In Selected Beverage Processing Firms In Kenya.
Hanai, A.E., 2020. Factors Influencing Employee Retention in Banking Institutions in
Tanzania: A Case of Selected Banks in Dar es Salaam Region (Doctoral dissertation,
The Open University of Tanzania).
HR, G. and Aithal, S., 2020. Sales Personnel Attrition Control and Retention–An Integrated
Framework for Lifestyle Retailers in India (RSPR-LS).
Joy, P.M. and Venkatesh, S., 2020. A Study On Burnout Syndrome and Employee Retention
in a Private Hospital During COVID-19 Pandemic. International Journal of
Research in Engineering, Science and Management, 3(10), pp.79-81.
Kaburek, P., Wahlberg, A. and Kilit, A., 2021. How Employer Branding is Affected by
Country-of-Origin: And its effect on Employee Retention of Generation Z.
Mutsvairigwa, P., 2021. The impact of recruitment policies and induction programmes on
employee retention: a case study of the Durban Central Fire department in
KwaZulu-Natal (Doctoral dissertation).
Patel, M., 2020. Positive and Relational Psychological Contract: An Employee Retention
Tool. International Journal of Research in Engineering, Science and
Management, 3(8), pp.592-593.
Sarna, N.M., 2021. Employee retention factors of route to market international limited.
Srimulyani, V.A., 2020. Talent Management dan Konsekuensinya terhadap Employee
Engagement dan Employee Retention. INOBIS: Jurnal Inovasi Bisnis dan
Manajemen Indonesia, 3(4), pp.538-552.
Srisorn, W., 2020. Evaluation of the Relationship between Internal Marketing and Employee
Retention of Informal Elderly Laborers. PalArch's Journal of Archaeology of
Egypt/Egyptology, 17(1), pp.90-102.
Stallworth, H.J., 2020. Leadership Strategies for Improving Employee Retention in the Fast
Food Industry (Doctoral dissertation, Walden University).
Wilkens, M., 2020. Employee churn in after-school care: Manager influences on retention
and turnover. Journal of Youth Development, 15(1), pp.94-121.

Appendix
Questionnaire
Q1. Do you have any knowledge about the concept of employee retention?
a) Yes
b) No
Q2. What are some of the employee motivation techniques?
a) Provide training
b) Constructive feedback
c) Coaching and mentoring
Q3. What is the significance of effective staff motivation schemes in order to improve
performance and productivity of business?
a) Reduced absenteeism
b) Increased efficiency
c) Enhanced profits
Q4. Has the organization implemented employee retention techniques in the
workplace?
c) Yes
d) No
Q5. What are the challenges a company can face because of lack of employee
motivation?
d) Reduced job satisfaction
e) Increased absenteeism
f) Poor business performance
Q6. Any recommendations or suggestions