Park Plaza Staff Selection and Retention Strategies Report

This report delves into the critical aspects of staff selection and retention within the context of Park Plaza Westminster Bridge, a prominent hotel in London. It begins by outlining the background of talent management, defining its role in attracting, developing, and retaining skilled employees to enhance business performance. The report addresses the aims, objectives, and rationale behind the research, emphasizing the importance of understanding and overcoming challenges in staff selection and retention. It then explores the basic concepts of staff selection and retention, identifying key obstacles such as building a strong employer brand and competition from other hospitality brands. The report further formulates key strategies to aid Park Plaza, including building a positive corporate culture, encouraging internal advancement, promoting work-life balance, and rewarding employee efforts. The methodology section outlines the research approach, emphasizing positivism. The report concludes with recommendations and reflections, providing valuable insights into improving talent management practices within the hospitality industry.

Managing a
Successful
Business Project

Contents
INTRODUCTION...........................................................................................................................1
Background of the topic and organisation...................................................................................1
Aims & Objectives......................................................................................................................1
Rationale......................................................................................................................................2
Significance.................................................................................................................................2
Scope and Limitations.................................................................................................................2
Literature Review............................................................................................................................2
The basic concept of staff selection and retention process in organisations...............................2
Various key challenges and obstacles that is faced by business sectors in terms of staff
selection and retention by park plaza Westminster Bridge.........................................................3
To formulate key strategies that can assist in park plaza Westminster Bridge in the function of
staff selection and retention.........................................................................................................4
Methodology....................................................................................................................................5
Results..............................................................................................................................................8
Conclusions and Recommendations..............................................................................................10
Reflections.....................................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
Talent management generally is a procedure and an action of using strategic individual
source arrangement to improve business principles and to build it possible for company to
identify their objectives. It is main possibility of HR process to attract, involved, develop and
administrate high executing workers. The main motive of talent management is to improve
production performance by actions that form workers more creative. This research assessment is
supported Park plaza Westminster Bridge (Diaz, 2017). This is a hotel at 200 Westminister
Bridge Road, London with 1019 bedrooms. This assessment will consider data about research
aim, objectives and rationale. Moreover, it will explain about research methods, findings,
recommendation, conclusion and reflection on the value of undertaking the research.
Background of the topic and organisation
This research document will consider information about talent management and retention
that is an activity of managing and retaining skilled workers of the company and build an
appropriate engagement in the development and success of the company. In order to complete
this project Park Plaza Westminster Bridge is taken in to consideration. The Park Plaza
Westminster Bridge is a inn at 2 hundred Westminster Bridge Road, London with 1,019
bedrooms It have become designed with the aid of manner of BUJ architects, Uri Blumenthal
architects and Digital Space, and become constructed at the internet site on-line of the County
Hall Island Block, an annex of London County Hall, that become demolished in 2006 (Park,
2018). The building, additionally known as No 1 Westminster Bridge Road, had been disused
seeing that 1986 and had emerge as derelict, being defined through way of the BBC as "virtually
one in every of London's most hated eyesores.
Aims & Objectives
Aim: “To analyse the key challenges and obstacles that are faced by business sectors in the
process of employee selection and retention.” A study on park plaza Westminster Bridge.
Objectives:
1. To understand the basic concept of staff selection and retention process in organisations
2. To identify various key challenges and obstacles that is faced by business sectors in terms
of staff selection and retention by park plaza Westminster Bridge.
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3. To formulate key strategies that can assist in park plaza Westminster Bridge in the
function of staff selection and retention
Rationale
The main motive of organise this research is that the researcher has individual attention in
improvement or growth of different studies capabilities with the help of which they can
behaviour a spread of researches in upcoming time (Raj, 2020). This may even help in
introduction of revel in approximately research on a particular topic and the way to execute
special various investigations in future.
Significance
Research has its unique importance in form of fixing exclusive functioning and practise
issues of trade and a selected enterprise. The precise research of school management is also
important as it assist in supplying the facts about the way of resolving and selling with the
problems which arise in the course of handling pinnacle expertise at workplace.
Scope and Limitations
The scope of this studies look at is wide because it gives facts approximately the expertise
retention and control inside a business status quo. It presents deep statistics approximately the
techniques and techniques which may be used by management in time period of staffing,
retaining and administrating competence and skilled body of workers. Along with this, it's going
to also assist in future research assignment which can be related to skills retention and
management (Pankeviča, 2019). The barriers of the studies can be difficulty in pattern and
selection loss of preceding studies, confined get admission to facts, time and fee related
constraints and many others.
Literature Review
The basic concept of staff selection and retention process in organisations
As per view points of Basumallick (2020), employee retention is a basic phenomenon that
is used by employees for staying in a organisation and not actively seeking for other job
prospects. In every organisation there is a specific retention rate that indicates the percentage of
employees who are willing to remain associated with the organisation at a specific time period.
In every organisation there is requirement to hold people assets for a longer time duration in
order to improve the productivity and for having a uninterrupted business flow. It will also help
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in managing the cost of rehiring of a new workforce (Rombaut and Guerry, 2020). Having a high
retention rate is one of the top priority of organisations so Competitive hiring is also a challenge
in some instances that may affect the overall turnover rate in organisations. Employee retention
can be a big challenge in the chafing dynamic environment where there are lot of competition
prevailing across organisation that are part of similar industry.
As per reports of McKinsey high performers are likely to be 400 percent more productive
as compared to average performing counterparts. This number varies from each industry by
paying special attention to retention of employees in the organisation. There are several
strategies that are used by organisations that includes training employees as per cross
disciplinary skills if a employee becomes expert in one area then they can be opened up to cross
skilling opportunities, it will ensure that employees are not willing to switch to any other
organisation (Park, 2018). Another strategy is to define and implement a succession plan that is
organisation are willing to create a talent piplenie where the top performers are assigned future
leadership roles, in this process involvement of employees in the succession plan is a approach
that is used for employee retention process.
For the purpose of retention of average employees there is offering of personalised perks,
benefits, social recognition system that can help in feeling employees appreciated at workplace
so they are less likely to quit (BHATT and SHARMA, 2019). Managing the aspect of employee
retention is important so that required strategic actions cam be taken for keeping employees
focussed and motivated as well as they are productive asset for the organisation in long run.
Various key challenges and obstacles that is faced by business sectors in terms of staff selection
and retention by park plaza Westminster Bridge
According to Zojceska (2019), there are some of the key challenge that are faced by
business organisations that is related with retention of employs for longer time period. Building
of a stronger employer brand and another challenge is lack of qualified candidates can also affect
the availability of competent workforce for hiring as per requirement of some specific
organisation functions. As per research made by LinkedIn many hospitality brands like Park
plaza have to suffer because 70 percent of the workforce that is made up of passive talent are not
searching actively for job and other remaining 30 percent are active job seekers. There is also
lack of talent pool that is data base of candidates who are interested in working with a particular
brand that many affect the base of high quality talent pool in organisations.
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There are other challenges that is high competition from other brands who are part of
same industry affecting the process of candidate hiring in Park plaza (Maurer, Choi and Hur,
2021). The prospective employees feeling the requirement of higher transparency is also a
challenge for many organisations business organisation have to enhance the smooth process
starting from identification of candidate and further attracting them by offering them benefits.
To formulate key strategies that can assist in park plaza Westminster Bridge in the function of
staff selection and retention
As per Olson (2021), 70 percent of organisations are indicating that the staff turnover has
a negative impact on the organisation. There is associated cost with recruitment, hiring and on-
boarding of employees. High employee turnover is expensive for a organisation because as per
deloitte report it is found that average cost of replacing employee is 7000 dollars, so in case of
large sector hospitality organisations this cost can add up and lead to difficulty to manage
finances.
Further, other strategies in park plaza includes building of a positive corporate culture to
build a engaging and positive culture for employees (Ployhart and Weekley, 2017). There can be
encouragement of internal advancement along with professional development of employees in
form of regular training programmes that can assist in employee skill evolution.
In park plaza the employer can work towards promoting a work life balance that can help
employees in performing better to retrain best employees. Further at all levels teams have to be
empowered to support and motivate them to deal with high turnover rates. Turnover is very
important aspect that may affect the overall procedures of staff retention in hospitality sector
brands like park plaza. Further with the changing environment there is need to hire employees as
per required cultural fit, where there is requirement to hire employees based on the cultural
values. Further, there is requirement of creating a flexible working arrangements. Further another
effective strategy that has to be focussed by the human resource department is rewarding of
efforts and not just results. Even if employees are working hard and not able to achieve the
results or specified criteria of standardised performance level. In this case, those employees who
are providing all their efforts must be considered for recognition because of their hard work in
order to maintain their level of motivation in long run (Diaz, 2017). Another aspect of hiring
employees is to use internal employee referrals as they understand the functioning of
organisation in a detailed manner so if they are referring a individual then it may be beneficial
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for the organisation to hire such candidate (12 Employee Retention Strategies You Need Right
Now to Delight Employees and Reduce Turnover, 2020 ).
Methodology
Methodology in research is defined because the systematic technique to remedy a studies
hassle via information gathering the use of numerous techniques, imparting an interpretation of
information collected and drawing conclusions about the studies data (Nudrah, 2019).
Essentially, a research methodology is the blueprint of a studies or look at. In order to define
research methods, “research onion” can be considered. The explanation of this is as below:
Research philosophy- It is the first layer of research onion and research philosophy is the
foundation of any investigation because it defines the set of values the research is performed.
There are three key kind of research philosophy are positivism, interpritivism and pragmatism.
The positivist research considers the analysis that data exists externally of what is being
researched. In positivism, knowledge can only be collected by pragmatic study that is supported
on assessment and examination. For the positivist, information can only be true, false or
meaningless. Along with this, interpretivism emphasizes and underlines the force that social and
educational aspects ca have in people. This view centres on the individuals ideas and opinions.
Within this, researcher plays an active function in the investigation because it is required to
demonstrate a holistic view of the supplier and their actions ideas and sense. Also, pragmatism
eminences the importance utilising the finest instruments possible to determine phenomenon.
The key aim of this sort of philosophy is to approach study from a sensible point of view, where
data is not unbendable, but instead is frequently enquiry and construed. In this current research
project, the surveyor will consider positivism research as the function of the investigator is
limited to data gathering and interpretation in an effective form.
Research approach- There is main form of research approach inductive and deductive.
Inductive approach involves producing conceptions shape research in preference to starting an
assessment with a thought as a base. This tool can be utilised inside as have a look at of an
otherwise unknown secluded area. There may be very little information about this society and
thus, survey ought to be predetermined to collect facts at the community, thus directing to the
formation of principles (Lieģe, 2019). Along with this, deductive tool begins off developed with
the conception and aim to create on it with the aid of investigation. This tool could be taken
when researching changes inside the bodily acquires of animals through the years, as this would
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probably be ingrained in the perception of evolution. Inductive tools are generally used inside
qualitative research whereas quantitative research has a tendency to mirror a deductive method,
fundamentally knowledgeable by means of positivist philosophy. In this modern research, the
investigator will adopt deductive approach that permits to finishing touch of these studies.
Research strategy- This layer of research onion associated with the collecting and
accumulating of records to behaviour studies. It can be explains that ideas set of researcher this is
associated to tool that is utilised by organisation (Otiato, 2019). It considers case look at, survey,
test and others. All these are the reconditions which can utilise via an investigator so one can
behaviour the study. In thus investigation, the researcher will recall or will conduct survey tool
as it supports in collecting more facts and response regarding research questions. It is an
appropriate tool that provides applicable and dependable data. Thus, it is going to support in
meeting requires and emerging research in additional developed form.
Research choices- In context of this research, there are two alternatives that might be
sizeable to the researcher regarding the collection of research requirements. These are qualitative
and quantitative that is important and effective so that they can collection highly relevant and
effective take a look at. In research onion, these remains are connected with the quantitative and
qualitative techniques. There is a desire to pick the powerful adequate tool that provides higher
outcomes. The qualitative research tool can be used as it offers the wealthy content by utilising
thinking about reasons and perspectives. Qualitative research tool of studies does not consider all
of the ones records and data that have been communicated in numerical terms. They include
belongings of facts like words, observation and many more. This is included to embody to
diverse aspects such as opinions, observations, motives at the back of the behaviour covered in
studies target. Primary assets are desired for qualitative studies to be confident of the accuracy of
the information being extracted. Therefore, sample length of this approach of studies could be
very small and the respondents are predicted to fill all the facts in an orderly way.
Quantitative studies approach of studies consists of all the records which may be expressed
in numerical or statistical phrases. It is capable of record qualitative facts into quantitative terms
in shape of reviews (bin Syed Husin, 2020). Sample length of this method of studies is
commonly massive and it office work the number one basis of analytical research records for it is
simple to interpret. From all the above research strategies, it's far crucial for researcher to use
primary studies method alongside quantitative approach to determine critical records required for
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analysing. The information property and pattern length of the research must be reliable. For
number one research and qualitative studies analysis, enterprise has prepared questionnaire to
accumulate opinion records in an orderly manner.
Data collection- It is associated with assembling records and records by means of the use of
the applicable and legitimate resources in the best shape. There is number one and secondary
method of facts assembling that enables in offering the dependable statistics concerning unique
region. This approach denotes that facts which have been accrued first-hand (Nwoke, 2019). It is
uncooked records which might be accumulated thru way of researcher in step with the identified
hassle and the preferred research intention. Since, it's miles collected via researcher themselves;
it's time eating and extra value incurring approach. It consists of technique alongside interviews
– personal and telephonic, questionnaire evaluation, case research, interest agencies, and so on
This method includes using records of different researchers and scholars. Therefore, this facts is
also known as 2nd hand records. Researchers take cues from numerous belongings like journals,
articles, books, net web sites, critiques, magazines, and lots of others. This technique is lots tons
less value and time eating due to the fact the information has already been compiled and
analysed thru the usage of someone else. However, for the motive that information had been
analysed with a few unique research goal, this is said to be much less reliable delivery of
statistics than primary resources. In these studies, the surveyor will consist of primary research
method in context of data collecting that is more appropriate cause of imparting fresh and pure
content in order that results may be evaluated.
Research instruments- This indicates about one of a kind system that is used for the duration of
amassing the facts from the one-of-a-kind assets. There are several strategies like e mail, cell
phones and computer systems which might be considers critical device for completion of studies.
In this modern research, the researcher will use interview as a research device or tool (Böhmer
and Schinnenburg, 2020). It is a survey approach that is applied while a selected goal population
is concerned. The reason of undertaking a private interview survey is to explore the responses of
the humans to gather greater and deeper statistics.
Survey Interview
Q1. What is the concept of recruitment and selection?
Q2. What are key methods and tools which can be used in staffing and selecting skilled
candidates?
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Q3. What are the challenges faced by manager during recruitment and selection?
Q4. What are the key strategies of employees’ retention?
Q5. Why employee retention is important for an organisation?
Results
Q1. What is the concept of recruitment and selection?
Respondent 1: Recruitment and selection is the manner of figuring out the want for a job,
defining the necessities of the location and the activity holder, advertising and marketing the
position and selecting the most appropriate man or woman for the activity.
Respondent 2: Recruitment refers back to the method wherein potential candidates are looked
for, after which encouraged using for a real or anticipated emptiness. Selection is the process of
hiring personnel a few of the shortlisted candidates and presenting them a process within the
enterprise.
Respondent 3: Recruitment and Selection is a technique of sourcing, screening, short listing and
deciding on the proper candidates for the desired vacant positions.
Respondent 4: Recruitment is the manner of attracting qualified applicants for a process role and
Selection is the method of identifying and choosing the right candidate for that process.
Q2. What are key methods and tools which can be used in staffing and selecting skilled
candidates?
Respondent 1: Direct advertising, talent pool databases and recruitment agencies is the main
tools of staffing. Evaluate cognitive ability, assess learning expertise and situational judgement
test are some effective selection tools.
Respondent 2: Employee referrals, boomerang employees and promotion & transfer are some
important recruitment methods. Measurement of employee integrity, test job knowledge and
organisation of peer interviews are key methods of selection.
Respondent 3: Professional organisations, internships & apprenticeships and recruitment events
are such crucial method of recruitment. Online screening & short listing, psychometric testing
and ability &aptitude tests can be considered by companies as selection methods.
Respondent 4: Career section on employer’s website, online job posting and inbound recruiting
are some effective methods of staffing. Personality profiling, group exercises and aptitude test
are such appropriate tools of selection.
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Q3. What are the challenges faced by manager during recruitment and selection?
Respondent 1: Recruiters now face difficulties in attracting top talent. It’s a candidate’s task
market, and corporations need to work harder to seize the attention of prized capacity employees.
If activity seekers listen terrible things about the agency or don’t like what they see, they’ll omit
out at the cream of the crop candidates.
Respondent 2: Hiring groups want to hire as rapid as possible, due to the fact vacant positions
price cash and put off operations. Yet, relying to the enterprise, making a hire can take several
months setting pressure on recruiters and frustrating hiring teams. A long term to rent may be a
by-product of a shortage of certified applicants. The hiring method may be too long or hiring
groups may warfare to attain a consensus, ensuing in the best applicants finding jobs somewhere
else.
Respondent 3: Many organisations struggle to draw and hire various candidates and
subconscious biases are often the purpose. Apart from your felony duties to provide identical
opportunities, hiring objectively is right for commercial enterprise as it allows you rent the
satisfactory person for the job without stereotypes interfering. This will result in an inclusive
place of job showing ability applicants that they’re a meritocracy and permitting them to benefit
from range’s tremendous outcomes.
Respondent 4: Human sources hasn’t historically been referred to as a branch pushed by using
technology, however things are converting. After all, recruiting specialists and hiring managers
want to reply with the speed that humans have become acquainted with in their everyday lives. If
you’re nonetheless the usage of guide or outdated techniques, you threat dropping a prized
applicant to some other business enterprise.
Q4. What are the key strategies of employees’ retention?
Respondent 1: It’s significant for establishment to pay their employees competitive
compensation, which means they need to assess and alter salaries regularly. Even in case their
commercial enterprise isn’t capable of increase pay proper now, recall whether they can provide
different forms of reimbursement, like bonuses and paid time without work. Don’t overlook
approximately health advantages and retirement plans, too. Improving the ones valued services
can assist enhance personnel’ job delight.
Respondent 2: As part of presenting non-stop comments on overall performance, they can assist
personnel perceive regions for expert boom, which include the need to study new competencies.
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