SITXHRM004 - Recruit, Select and Induct Staff - Questions and Answers

This document provides comprehensive answers to a series of questions from the SITXHRM004 unit, focusing on the core aspects of recruiting, selecting, and inducting staff within a hospitality management context. The assignment addresses a wide range of topics, including the identification of business events requiring new staff, determination of staffing needs, and importance of workload considerations. It also covers essential elements of job descriptions, the significance of customer service attitudes, and the role of well-written selection criteria. The document further explores legal matters in advertising, effective use of application forms, and the shortlisting process. It includes insights into rejection letters, interview preparations, compliance with privacy and EEO laws, and various selection methods. The document also touches on the roles of different departments in the process, the purpose of letters of appointment, and the creation of induction programs. It concludes with discussions on workplace health and safety, the role of colleagues during induction, interview techniques, and obligations under anti-discrimination laws. The assignment aims to provide a thorough understanding of the staff recruitment and induction process.

Unit: SITXHRM004 Recruit, select and induct staff
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Course Code SIT60316 Course Name Advanced Diploma of Hospitality Management
Unit Code SITXHRM004 Unit Name Recruit, select and induct staff
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Unit Title: Recruit, select and induct staff
Assessment 1
Your task: Answer the following questions. Each question must be completed.
Question 1
List 5 business events that would require you to recruit new staff:1. Business meeting
2. Business conference / seminars
3. Business Appreciation events
4. Product launch event
5. Trade shows
Question 2
What is the primary factor in determining staffing needs?
The primary factor of staff needs that help for running the each and every department effectively. Planning and
determining of staff needs in advanced. There are different type of factors in determining the need of staff.
·Motivation
·Determination
·Engagement
·Insight
·Curiosity
Question 3
Why should you regularly discuss workload considerations with your staff?
It is needed for providing the details regarding the work load so that the employee can manage their business
operations and functions in effective manner. Workload management is challenging for individual employee to
balance the direct reports and complete their task in proper manner.
Question 4
List 3 pieces of information you may need to supply to management when making a written submission for
approval of a new position.1. Role in supply management

2. Position
3. Task Assign
Question 5
List 6 pieces of information a job description should contain.1. Qualification
2. Experience
3. Training
4. Technical skill
5. State the education
6. Core skill

Question 6
Why is customer service attitude and experience an important part of the selection criteria for TH&E Positions?
Customer service attitude and experience are important factor that categorized the selection procedure of
organization. Customer service attitude plays important role in the organization to manage the business
operations in proper manner. They also identifying the need and requirement (Fagnan and et.al., 2018). This will
help for business process to increase the profitability in marketplace. Experience needs to identify any problem
and issue in the business development.
Question 7
How do well written selection criteria help the selection process? Written selection criteria helps for organization
to identify the reasoning and aptitude skill of candidates. It is the best medium to check their capability to
understand the things about the business. By using written selection criteria, it can determine the adaptive style,
interaction towards the external and internal professionals etc. In this way, it is an appropriate selection criteria
for the recruitment process.
Question 8
1.When advertising for staff, there are several legal matters that you must be aware of. List at least 5:Be Accurate
2.Get permission
3. Treated competitors as a fairly
4.Having sufficient quantities on hand
5.
6.be carefully describe the sales and saving
7.Observe the limitation on offers of credit
Question 9
How can an application form help you process applications more quickly?
The Employer can use the most dynamic application that help for creating an effective impression in front of
Human resources. This will be help for keep short listing a particular candidate. It is possible when we create a
better application and review based on the trends of industry (González and Rivarés, 2018). The End user
experience is becoming primary focus towards the scholarship. It is being emphasis placed on the applicants
experience at the time of application process. A clear and well defined application is faster process because of the
end user experience.

Question 10
Describe the process of ‘shortlisting’ or ‘culling’.
Shortlisting is a process of determine the candidates from the applicants pool those who had meet all the
required and desired criteria. This process should be carried out as possible after the closing date of applications
in within 2-3 weeks. It is a fundamental principle that applicants should be shortlisted against the organization
selection criteria. This process is also reduced the list of candidates for particular situation that has been cut down
from the long lists. When the business is interviewing the qualified people for the particular position, it will often
engage in the shortlisting to obtain a selected team of most qualified and skill for management system.
Question 11
List 2 pieces of information you should include in a rejection letter:1. Explanation
2. Gratitude & Salutation
Question 12
List 3 examples of ‘special arrangements’ you may need to make when preparing for interviews:1. Conducting the
interview in appropriate location
2. Dedicate specific time
3. Introduced to the organization
Question 13
How can you comply with privacy laws when storing applications?
According to privacy act 1988, it will help for organization to secure and maintain the information of people. It is a
principle of governs when and how the personal information can be collected by the government. Each and every
organization follows the legislation to store the application on their internal database system (Hamilton and
Davison, 2018). For Example- Storing and collecting the information about the consumers which is essential for
managing but it is needed to must follow comply with privacy law for providing the warranty, rewards program
and customer satisfaction.
Question 14
During interview, how does keeping a written record of the candidate’s suitability
According to the selection criteria assist you in complying with EEO legislation?
During the interview, it is needed for organization to keep records of candidates suitability because this will be
help for firm to recall the candidates again for further recruitment process. According to EEO laws, it provides the
equal opportunity to the employee at workplace (Landay and DeArmond, 2018). This law was passed by the

government which is responsible for enforcing the federal laws that makes it illegal to discriminate against the
employee and job applicants on the basis of color, sex, religion, nationality and age etc.
This equal employment opportunity law is assists for complying the selection criteria of candidates at the time of
interview process.
Question 15
List 3 checks you may do as part of the selection process.
·Identifying the vacancy and also evaluate need
·Develop the description of position
·Development recruitment plan
·Select the search committee
·review the applicants and develop the shortlisting
·conduct interview
Question 16
List 3 testing methods you may use to determine if the applicant has the right attitude
And aptitude for the position.
1. Reasoning and aptitude test / written
2. Group Discussion
3. Personal interview
Question 17
List 3 departments you may need to contact to help get everything set up for the new
Position.
1. Human resource department
2. Finance department
3. Accounts department

Question 18
What is the purpose of a ‘letter of appointment’? What is it often accompanied with?
A letter of appointment is a type of document that used by the organization to provide the information about the
particular position. It also includes the details related the job functions that applicants will task to do performed.
The purpose of appointment letter is that just gesture of friendliness (Nassar, 2018). It server as a contract
between employee and employee that contain the legal and specific offer. This letter should be represented as a
long term full-time job role but the contract is often used to establish the short term relationship with the
organization.
Question 19
What should be created for a new employee to record the employment process? List 4
Things it should contain.
1. Fair work information statement
2. Emergency contact no
3. Letter of engagement
4. Superannuation details
Question 20
List the essential key aspects your induction program should cover.
Induction program should always cover the essential key aspects that are needed to provide the information and
details to the new candidates. There are different type of key aspects contain induction program.
·Compliance's
·working culture and environment
·Retention
·Productivity
·Save time and money

Question 21
Businesses are required to record proof that workplace health and safety information was communicated clearly.
What are some ways to achieve this?
Business are needed to record all the information and proof related the health or safety of employee. It is an
essential key aspects at workplace where employee can to do work in safe. Health and safety is the main factor
for the organizations in order to promote the wellness of both employers and employees ( Nieves and Quintana,
2018). Every organization has moral duty and responsibility of protect their employee. There are different ways to
protect and achieve the healthy working environment in the organization.
·Aware about the surrounding and environment.
·Reduce the stress at workplace.
·Use the appropriate tool and platform.
·Update the supervisor related the unsafe conditions.
Question 22
How does designating a colleague to assist a new employee during the induction process
Help them?The purpose of induction process to support the new employee whereas colleagues also support to
new employee for providing the information related their specific task. It helps on their task completions. The
new employee always attracted towards the designation of their colleagues because they can understand the
specific task and particular job role. New employee feel free to do their specific role and after some days, they
choose the designation according to their interest and skills. In this way, it is identified that the designating a
colleague assist the new employee at the time of induction process.
Question 23
Face-to-face interviews are one type of interview. Name 2 others. 1. Written test
2. Group discussion
Question 24
Under what circumstances would it be necessary to readvertise the position and start the process again? These
are the different type of circumstances would it is required for readvertise the position and again start the
recruitment process.
·Cannot matched the candidates according to the specific job profile
·Change the work conditions
·finding grooming talented employee
·Selecting only male candidates
Question 25
What do some employers (who require a close team environment) do to ensure the
Candidate will fit into the team? Employers need to be concerned about the job that fit according to the
environment and working culture. Fit into the team is an essential concept whether the interaction between the

strength or experience of employees. The requirement of particular job profile and work environment fit of the
particular candidate (Santhanam and et.al., 2018). There are some employers do to improve their skill, knowledge
and communicate with the team leaders. In this way, they can create a good relationship with the team and
maintain their position in team. It can be said that the employee should be fit into the team.
Question 26
How could you adjust your interview technique to accommodate a candidate who speaks
Little English or has speech difficulties?
An interview technique is basically the practices a job seeker that used to improve the face to face meeting with
the recruiter. There are many people those who have difficulty in the English speaking. The organization is
planning to use the written interview test for candidates. In this way, new candidates are comfortable for the
written test selection process. This will be adjustable for interview technique.
Question 27
What are your obligations under Anti-discrimination law in treatment of a candidate with
Special needs?
The business has obligations under the anti-discrimination law in treatment of the candidates to provide the
equal rights. The discrimination can occurs on the basis of religion, color and sex etc. it is needed for organization
to use the anti-discrimination laws for the candidates and treated as equally to all employee. This is the important
duties and responsibilities of manager to handle the equal employment at workplace.
Question 28
For your industry sector and/or department, list 3 effective ways of advertising positions. 1. Company Website
2. Social media networking
3. Articles
Question 29
What is the advantage of using a recruitment agency instead of managing the
Recruitment process yourself?
The recruitment agencies are increasingly in global world. In this way, many organizations are relying on the
expertise of the recruitment agency to fill the vacant seat and position for particular project. There are some
common advantages of recruitment agency of managing the process.
·These agencies are free of charges to the candidates and there is no cost required only help for free.
·This agency has large network in different areas.
·They have access the jobs that job seeker cannot see yet.

Question 30
Describe the conditions of the award the staff in your department area paid under for the
following terms of engagement:
Full-time – appraisal,
Part-time - Monthly performance
Casual – Completion of target
Question 31
Name 3 advantages of a panel interview over a one-on-one interview.
1. Provide comfortable
2. Make it interesting
3. Pre-prepare for questions