Impact of Staff Training on Hospitality Industry Report

This report focuses on the importance of staff training for organizational development, specifically within the hospitality industry. It outlines the benefits of staff training, emphasizing its role in enhancing employee skills and improving workplace performance. The report details the target audience for training programs, presentation aids, and the necessary room setup for effective delivery. It also addresses considerations like language barriers and relevant legislation, such as the Fair Work Act 2009. A survey questionnaire is included to evaluate the effectiveness of training programs, covering aspects like the importance of training, preferred training methods, and the overall impact on employee knowledge and development. The report concludes with references to supporting materials and legislation.

Importance of staff
training for
organizational
development
in
Hospitality industry

Staff training
A training program not only
help to strengthen the skill of
of the employees, but also it
helps to bring the performance
improvement in the workplace.

Target audience
In the training program, the
junior employees who are not
confident enough to perform
as expected, will be involved
in the training program,

List of presentation aids
Overhead projector slides
Paper handouts
Microsoft Power point
Paper handouts
Computer

Room setup for the
training program
Good acoustics and sound
proofing
Wall space for hanging charts
Wireless internet access

Room type
Specious room

Who needs to be briefed ?
HR manager
IT expert
Trainer

Dealing with disabilities
In order to maintain the consistency
of audience engagement, the
language issue of few of the
participants will be solved by
translating the presentation in their
language.

Legislations
 The fair Work Act 2009
 Employment & Labor Law 2018

Survey questionnaire for the
evaluation process
1. What is your opinion on staff training program?
 It is a learning process
 It is an engagement
 It is the process for sharing information
 All the above
2. Do you truly feel that training program should be necessary for each and every employees in an organization?
 I completely agree
 Partially agree
 Disagree
 Not sure
3. Do you think training program has played an important role for enhancing your knowledge?
 I completely agree
 Partially agree
 Disagree


Continue..
. Which training method you think better?
 On job training
 Off the job training
 Both
 None of these
5. Do you consider training as the important part of development?
 I completely agree
 Partially agree
 Disagree
 Not sure
6. Do you think the presentation style was appropriate?
 Yes
 NO
 Not sure

Support material
Fairwork.gov.au 2019. retrieved from:
https://www.fairwork.gov.au/about-us/legislation
[Accessed on 20th March, 2019
Humanrights.gov.au 2019. retrieved from:
https://www.humanrights.gov.au/quick-guide/12103
[Accessed on 20th March, 2019
Iclg.com 2019. retrieved from:
https://iclg.com/practice-areas/employment-and-
labour-laws-and-regulations/australia [Accessed on
20th March, 2019