Stakeholder & Account Management: Implementing Continuous Improvement

This report delves into the application of continuous improvement methodologies within stakeholder and account management. It highlights the benefits of continuous improvement, such as reduced errors, enhanced adaptability, and increased productivity. The report examines popular continuous improvement models like Six Sigma and Total Quality Management (TQM), outlining their principles and applications. Furthermore, it discusses practical strategies for implementing continuous improvement, including performance management, knowledge management, and the use of various tools like Root Cause Analysis, the Plan-Do-Check-Act (PDCA) cycle, intranet surveys, and feedback forms. The importance of staff involvement and effective communication strategies are also emphasized. The report concludes with a sample continuous improvement policy for EOfficeWorx, covering purpose, scope, principles, models, implementation, communication, tools, and responsibilities, supported by relevant references.

Stakeholder and Account
Management

Several benefits of the execution of the
continuous improvement
• Reduce errors
• Enhancement in adaptability
• Increase in the productivity
• Enhance the morale of the employees and
supervisor
• Improve customer satisfaction and retention

Continuous improvement models
Six Sigma
• It is the data driven disciplined
method and approach which help
the organisation to remove defects
and errors in the production,
transformation process which
serve goods and services

CONTD...
Total quality management
• It is the model which was
originated in the 1950's and have
become popular in the 1980's. It is
the process of describing the
attitude, culture of the company
that is producing goods and
services in order to satisfy the
requirements and wants of the
customer

Strategies that help in implementation of the continuous
improvement
Performance management
• It is the process by which
employees, supervisor and
managers plan to work
together, review and
monitor the work of
employees so that they can
able to achieve the
organisation objective.

CONTD...
Knowledge management
It is the process of giving right
knowledge to the right individual
at the right time, it is the
systematic managing the
company's knowledge so that they
can able tocreate value and able to
meet the strategic and tactical
requirements

Different continuous improvement tool that can be used in continuous
improvement system.
Root Cause analysis
• It is process by which organisation will find out the
cause of the problem, quality and incident. This can
be achieve by collecting the data, evaluate the
information and then finally theyimplement the
strategies so that they can able to improvement in the
company.

CONTD...
Plan-do-check-act cycle
• It was developed by the W.
Edwards Demming, the
approach was made for
carrying out change in the
organisation. This approach
is consisted of four stages
that re plan, do, check and
act.

CONTD...
Intranet survey
• It is the digital tool for the continuous
improvement in the organisation. The tool
includes preparation of questionnaire which
have question related to the various factors
that need improvement.

CONTD...
Feedback form
• In this tool the form is created and communicated to
all the members which cover all the aspects, which
helps the organisation to take feedback from the
employees and managers. They provide various
innovative ideas to do continuous improvement in the
organisation.

Involvement of staff in continuous
improvement.
• The staff can be involved by the lean
education and well as kaizen approach. This
approach which help the organisation to
motivate all the staff to adopt the change
which help them to increase their efficiency
and effectiveness.

Strategies that helps in communicating continuous
improvement in the organisation.
• Communicate all the information of improvement in
the clear and consistent way.
• Communication should be simple, fast and direct with
less number of interpreters and filters.
• Energize and inspire the employees.
• Implement user-friendly, personal and human
approach to communicate.