EMP5730: Stakeholder Management in NSW Health System Report

This report provides an in-depth analysis of stakeholder management within the NSW Health system. It begins with an introduction to stakeholder theory and its relevance to organizational management, emphasizing the importance of relationships and decision-making processes. The report classifies various stakeholder types, including internal, interface, and external stakeholders, and describes their respective interests, influence, and power. It identifies current issues within the NSW Health system, such as communication difficulties and the need for stakeholder consent in new system implementations. The impact of poor communication on stakeholder engagement, including a lack of buy-in and conflicts, is also discussed. The report then explores stakeholder engagement strategies, including the use of co-creation approaches to enhance interactions. A project plan for the system is developed, focusing on stakeholder needs and effective communication. The report concludes by referencing key literature on stakeholder management and its application in healthcare settings, offering insights into how to improve stakeholder relationships and project outcomes in complex organizational environments.

Stakeholder management

Introduction
• . The NSW is found to be the home for almost one third of the entire
Australian population and it has also worked at the state and local
levels for addressing any such systemic gaps and improves the
outcomes of health.
• The NSW health is further delivering more integrated health systems
through the adoption of some new approaches.
• It can be said that all of the services are associated across various
providers and is well focused on the needs of individual patients along
with the cost-effectiveness.
• The main purpose of the NSW health is to properly plan the exact
provision of balanced, comprehensive and coordinated health services
for protecting, promoting, maintaining and improving community
health

The stakeholder theory
• The stakeholder theory is the theory of organizational management
along with the business ethics which addresses the values and
morals.
• It is also related to the corporate social responsibility , the social
contract theory and the market economy.
• The theory actually concentrates on the relationships in terms of the
processes and the results for the stakeholders and the company.
• The theory is also focused on the decision making at managerial
context.
• It identifies the way stakeholders search for influencing the
organizational decision making being consistent with the priorities
and the needs.

List of stakeholders

Classification of the stakeholder types
• Internal stakeholders- The internal stakeholders are
those entities in a business as the employees, the
investors, the board of directors and the managers.
• Interface stakeholders- The interface are those function
both internally and externally for the health care system.
• External stakeholders- The external stakeholders are
those entities who are not within the business but care
about or become affected by the performances as the
regulators, the clients, the suppliers and the
government.

Description of stakeholders(interest/influence/power)

Current issues
• The organization as a whole is about to start a new system
or incorporate a new health care service
• It is a system demanded by the patients/clients where the
opinions and the consent of all of the stakeholders are
highly required.
• Since the range of the stakeholders is quite long, it is
becoming difficult to communicate from the starting point
by implementing and evaluating (Eskerod and Jepsen
2016).
• It is highly evident that each stakeholder want to become
communicated in a different manner

How they are impacted
• Since they hold interests and values for the system, the issue has impacted
them a lot.
• Because of the poor communication with the stakeholders, NSW health
system is facing tremendous outcomes as it is leaving impact on the system.
• The poor communication with the stakeholders has initiated a lack of buy-in
and also the commitment to the entire healthcare system.
• It has also created mis-understanding around all of the stakeholder
expectations on whatever has been considered as the success of the
system .
• There has developed many conflicts between the stakeholders and the
members of NSW health system.
• The possibility of having a failed system has increased along with the
development of opposite stakeholders.

Stakeholder engagement
• . The NSW health makes use of the co –
creation increasing the meaningful
engagement of the activities, the interactions
and the exchange between the collaborators.
• This particular approach is quite valuable
since it emphasizes on the critical role along
with the involvement of the users too in
creating value.

Development of a project plan for the system

Stakeholder management
• The project/ new system has been discussed in a detailed manner having
asked for the support of the stakeholders on the overall system.
• The first communication has been used around some particular needs of the
stakeholders.
• The actual challenge of any of the system is the determination of the needs
of people in a particular time or place.
• It is quite essential in balancing the information distribution amongst all of
the stakeholders.
• The trust has been also considered as one of the key components of the
effective communication with other people.
• The simple communication plan further has enabled for one such high-level
overview of the communication with the stakeholders. It has been through
focusing on the groups of stakeholders that enables more effective and some
efficient communications.