Stakeholder Management Strategies for Multi-Story Office Block Project

This report focuses on stakeholder management strategies and project planning for a construction project undertaken by Sky Reach Development (SRD 2020). The report begins with an introduction to stakeholder management, defining its importance and outlining key steps such as identifying stakeholders, evaluating their influence, and developing communication plans. The report proposes a five-step approach to stakeholder management for SRD 2020, emphasizing engagement strategy, stakeholder mapping, preparation, engagement, and action planning. The stakeholder map approach is recommended as the most suitable for SRD 2020. The report then details a stakeholder analysis, categorizing stakeholders based on their power and interest levels (high/low). The report also includes a project plan outlining the main activities and tasks required for the construction of a multi-story office block with basement parking, including start and end dates for each activity, from requirement identification to close-out documents.

Assessment

Table of Contents
INTRODUCTION...........................................................................................................................3
Part 1................................................................................................................................................3
Part 2................................................................................................................................................6
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Construction can be referred as the action that is taken by building or creating something
like building, office and so on (Verweij, 2015). In construction activity typically large structure
is developed that is created with high quality in order to several uses. This report is based on
client Sky Reach Development. It is planning build a multi storey block prestigious office which
has basement parking. In this site is located 6m along with Main Street to Ascot Road. In this
report different stakeholder management approaches are determined and this will support in
analysing best client. Apart from this Bar chart for this project plan is developed. This will
include main activates and task that is required for construction project plan.
Part 1
Stakeholder Management can be defined as the process of maintaining healthy and
positive relations with the stakeholders of the company that can impact a project within a
company (Brustbauer, 2016). Therefore, it is important to maintain effective communication
with each one of them. In simpler words, stakeholder management is a combination of
techniques that help in minimizing the influence of negative impacts on the company and its
operations. The major steps involved in managing stakeholders include identifying stakeholders,
evaluating their interest and level of influence, developing communication plans as well as
engaging with the stakeholders in an effective way (Stakeholder management, 2020).
Approach to Stakeholder Management
The Five-Step Approach of stakeholder management in context to Sky Reach
Developments 2020 (SRD 2020) is explained below –
 Engagement Strategy – In this approach, a vision and level of ambition will be set for
complete engagement as well as review engagements of the past.
 Stakeholder Mapping – The criteria to identify and prioritize stakeholders will be defined
and the mechanisms through which the stakeholders will be kept engaged are selected. It
will help in identifying the potential stakeholders of the company.

 Preparation – The company should focus on the long-term goals in order to drive the
approach (Five-Step Approach to Stakeholder Engagement, 2020). The different logistics
will be determined and the rules will also be set.
 Engagement – In this approach, engagement is conducted and it is ensured that the
stakeholders contribute equally to a project of the company.
 Action Plan – The last approach to manage stakeholders if to develop an action plan
which will help in identifying opportunities from the feedbacks and thus determining
actions as well as revisiting goals (Heagney, 2016). The company can then plan next
steps and formulate strategies by which it will be able to manage the stakeholders and
engage them in a much more effective way.
By discussing all the approaches to stakeholder management, it can be said that the
stakeholder map would be the best approach for the client to adopt as it will help in identifying
the potential stakeholders of the company, power possessed by them as well as their level of
interest in the project of the company (Kerzner, 2017). The process of stakeholder mapping is
necessary for any project of the company to be successful. Since there are a lot of stakeholders
that will be involved in the project of constructing a building, Sky Reach Developments 2020
(SRD 2020) should adopt this approach as by doing so, it will be able to bifurcate them in a
proper manner. This will also be helpful in managing them and monitoring them closely.
Therefore, the best approach for the client to adopt should be that of stakeholder mapping.
Stakeholder Map
A stakeholder map/analysis an be defined as the process of analyzing and examining a
particular system and the potential changes that can occur in it. The analysis helps in identifying
the potential stakeholders of a company, the level of power and influence possessed by them.
Stakeholder Map is an important component for the success of a project within a company as it
helps the managers in getting valuable insights about the project. A stakeholder analysis for Sky
Reach Developments 2020 (SRD 2020) is explained below –

High Power and Low Interest
 Planning Authority
High Power and High Interest
 Project Sponsor (Owner)
Low Power and Low Interest
 Immediate neighbors
Low Power and High Interest
 Constructor
 Architect
High Power and Low Interest – In order to keep these stakeholders satisfied, the
company must put in enough efforts but no so much that they become bored with the message.
The Planning Authority will come under this category. The stakeholders falling in this category
possess high power and a low interest. These are those stakeholders that can support the project
and because they possess high power they should be closely monitored (Liu, 2016). Thus, the
company should ensure that their expectations are met and should be kept in loop. The Planning
Authority will be communicated through a phone call or a meeting whenever an important task
takes place in the project.
High Power and High Interest – These stakeholders have a high power and high
interest in the project of the company. They are the ones who should be supported by the
company at all times. These stakeholders are the decision makers of the company and thus
should be managed very closely. The company should completely engage these stakeholders and
also make great efforts to keep them satisfied. The Project Sponsor who is the owner of the
project will come under this category because he/she possesses high power and have a high
interest in the project. The owner or Project Authority will be communicated via a progress
report from three times in a month so that they are managed closely.
Low Power and High Interest – These are the stakeholders who work for the project of
the company, although they possess the power to make decisions. The company should keep

them in loop and keep them updated about the progress of the project (Stakeholder Analysis,
2020). The constructor as well as the architect will fall in this category and the client company
should keep talking to them from time to time to ensure that no problem or major issues are
arising. Stakeholders who fall in this category can help the company regarding details of the
project. These stakeholders will be communicated through face to face meetings that will be
conducted once in a week.
Low Power and Low Interest – These are the stakeholders who possess very less power
and less interest in the project of the company. They should not be left behind but should be
monitored from time to time (Floyd and et. al., 2017). The immediate neighbors of the
construction site will fall under this category because they do not possess a very high power or
interest in the project. The company should not bore them with excessive communication and
also should not worry too much about them. They will be communicated through pamphlets
every two weeks in a month.
Part 2
The main activities/tasks that will have to be undertaken in order to execute the client-
focused tasks.
There are different set of activities which is required in order to develop and create office
building. In development of multi-story block office with basement parking various activities are
required in order to successfully complete the project (Kampf and et.al., 2016). Different
activities are mentioned below with its start date and end date.
Activity number Activity Start date End Date
1. Identification of
requirements
1 April 2019 5 April 2019
2. Planning and designing 6 April 2019 10 April 2019
3. Approval of sample 11 April2019 20 April2019
4. Contract execution 21 April 2019 30 April 2019
5. Development of plan 1 May 2019 15 May 2019
6. Contraction Scheduling 16 May 2019 20 May 2019
7. Creating checklist 21 May 2019 25 May 2019

8. Land and Street review 26 May 2019 31 May 2019
9. Collecting resources 1 June 2019 30 June 2019
10. Site cleaning 1 July 2019 15 July2019
11. Temporary shed
construction
16 July 2019 5 August 2019
12. Site marking 6 August 2019 3 September
2019
13. Foundation digging 4 September
2019
22 September
2019
14. Start Carpenter work 23 September
2019
19 October 2019
15. Footing 20 October 2019 6 November
2019
16. Pillars 7 November
2019
20 December
2019
17. Stone foundation 21 December
2019
15 January 2020
18. Wall construction and
window frames
16 January 2020 25 February 2020
19. Electric pipes setups and
water storing
26 February
2020
3 March 2020
20. Plumbing work and
Bathroom fittings
4 March 2020 19 March 2020
21. Plaster of roof and walls 20 March 2020 3 May 2020
22. Fixing window 4 May 2020 5 June 2020
23. Painting 6 June 2020 15 July 2020
24. Elevation 16 July 2020 31 July 2020
25. Final inspection 1 August 2020 10 August 2020
26. Close out documents 11 August 2020 31 August 2020

 Identification of requirements – This is the first step and in this organization will
identify and analyze the needs or requirement of clients.
 Planning and designing – It is essential to develop and create strong and effective plan
so that all activities can be completed within required time. In this proper design of
building is also developed.
 Approval of sample – Construction team needs to take approval on the plan and design
of the building in order to carry further task.
 Contract execution – In this stage execution of project activities begun which proper
time and contract is executed.
 Development of plan – Plan for worker and staff member is developed in which project
activity are identified.
 Construction Scheduling – It is crucial to schedule a proper construction plan with the
start date and end date (Bagaya and Song, 2016).
 Creating checklist – Checklist will consist of daily task, weakly task as well as monthly
task activities which needs to be performed in correct manner.
 Land and Street review - Construction team needs to review land and street on which
building will be develop.
 Collecting resources – There are different types of resources and raw material required
that will help in conducting all task of construction project in effective manner.
 Site cleaning – Site on which building will developed is properly cleaned.
 Temporary shed construction – Construction of temporary shed for workers is created.
 Site marking – Marking and measurement of site in done for creating building
 Foundation digging - In this step foundation of building is dig for construction process.
 Start Carpenter work – Wooden and other carpenter worker is started.
 Footing – Footing of floor process will be taken place.
 Pillars – In this step of construction process pillars are developed of office building.
 Stone foundation - Stone foundation is done with high quality of stone for flooring.
 Wall construction and window frames – In this window frames and walls of office
building is constructed.
 Electric pipes setups and water storing – Fitting of electric pipes and water storing will
be done.

 Plumbing work and Bathroom fittings – Pluming as well as bathroom fitting are setup
for proper supply of water.
 Plaster of roof and walls – In this plaster to roof and walls of office building is done
properly.
 Fixing window – High quality and designer windows are fit in office building.
 Painting – Creating paint in done for office interior and exterior walls.
 Elevation – Proper lifts and staircase is developed.
 Final inspection – In this step of construction final inspection of office building in done
and corrective measured will be take place as per the requirements (González and et.al.,
2016).
 Close out documents - This is the final step of construction process and in this all
documents reading construction process in closed.
CONCLUSION
From the above report it can be concluded that there are different factors that will affect
the conduction process. It is essential to analyse and understand various elements that are related
to successful construction process as well as complete project in set time frame. Construction is a
complex process which will includes several elements and it is important that each and every
activity is perform with in set time period in order to attain set goals of action. It is important to
analyse and determine different types of stakeholder management as this will help in conducting
construction activities in better and effective manner.

REFERENCES
Books & Journals
Bagaya, O. and Song, J., 2016. Empirical study of factors influencing schedule delays of public
construction projects in Burkina Faso. Journal of Management in Engineering. 32(5).
p.05016014.
Brustbauer, J., 2016. Enterprise risk management in SMEs: Towards a structural model.
International Small Business Journal. 34(1). pp.70-85.
Floyd, M. K. and et. al., 2017. A multi-criteria decision analysis technique for stochastic task
criticality in project management. Engineering Management Journal. 29(3). pp.165-178.
González, A. and et. al., 2016. Analysis of the causes and consequences of accidents occurring in
two constructions projects. Revista Ingeniería de Construcción. 31(1). pp.5-16.
Heagney, J., 2016. Fundamentals of project management. Amacom.
Kampf, R and et. al., 2016. Macroeconomic evaluation of projects regarding the traffic
constructions and equipment. Procedia engineering. 161. pp.1538-1544.
Kerzner, H., 2017. Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.
Liu, S., 2016. How the user liaison's understanding of development processes moderates the
effects of user-related and project management risks on IT project performance.
Information & Management. 53(1). pp.122-134.
Verweij, S., 2015. Producing satisfactory outcomes in the implementation phase of PPP
infrastructure projects: A fuzzy set qualitative comparative analysis of 27 road
constructions in the Netherlands. International Journal of Project Management. 33(8).
pp.1877-1887.
Online
Five-Step Approach to Stakeholder Engagement. 2020. [Online]. Available through:<
https://www.bsr.org/en/our-insights/report-view/stakeholder-engagement-five-step-
approach-toolkit>.
Stakeholder Analysis. 2020. [Online]. Available through:<
https://www.mindtools.com/pages/article/newPPM_07.htm>.
Stakeholder management. 2020. [Online]. Available through:< https://www.apm.org.uk/body-of-
knowledge/delivery/integrative-management/stakeholder-management/>.