University: Managing Quality - Task 1 Report on Healthcare Quality

This report, titled "Managing Quality Task 1," explores the multifaceted aspects of quality within healthcare and social care services. It begins by analyzing the perspectives of external stakeholders, including patients, and highlights the crucial role of outside organizations in setting service standards. The report then assesses the detrimental effects of diminished quality on various stakeholders, such as patients and healthcare staff. Finally, it compares and contrasts different methods for evaluating service quality from both external and internal perspectives, offering insights into how healthcare officials can improve their quality assessment practices. The analysis emphasizes the importance of maintaining high standards, the impact of regulations, and the necessity of continuous improvement through inspection and stakeholder feedback. The report also underscores the need for cleanliness, scientific measurement methods, and the involvement of all healthcare members to provide better services.

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Managing Quality- Task 1
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Managing Quality- Task 1
Contents
TASK 1.......................................................................................................................................................3
Q1. Explain your findings from the perspective of external stakeholders concerning quality and analyse
the central role outside organizations have on standard setting in healthcare..........................................3
Q2. Assess the adverse impact of reduced quality in an organisation by reporting the effect this will
have on the health and social care stakeholders.......................................................................................5
Q3. Compare and contrast in association with external/ internal perspective two or more methods that
you have adopted as a health care official to evaluate the quality of health and social care services.......6
Reference.....................................................................................................................................................8
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TASK 1
Q1. Explain your findings from the perspective of external stakeholders concerning quality and
analyse the central role outside organizations have on standard setting in healthcare.
Stakeholders are referred as the ones which involve in some activities, or they are affected by
some actions. It can be referred to the patients also as they are one of the stakeholders also. The
patients are the important stakeholders as they pay to the health and social care organisations for
the services that they receive from there. They are the main users of health and social care
institutions. One must understand and try quality for considering the viewpoints of the service
users and the perspectives of workers in such agencies. The quality of an organisation may be
same, but patients and staffs of health care organisations are entirely different. Quality should be
concerned for purpose as it is another term of fitness in simple words. The quality of health and
social care services should be maintained as the staffs of those types of organisations meet the
needs of service users. If the health care organisations want to improve their quality, the
authority first has to know about the requirements and demands of the patients. They should
discover what their clients want from them in their serious conditions (Phillips and Freeman, 2011).
If the institution intends to provide some extra facilities what the patients have not required, that
does not mean that they are adding quality.
A large number of health and social care regulators are present in the UK. Those regulators set
and control the standards of those organisations as they can be able for providing services to the
users. They set some rules and also rules that the patients must be registered on the records of the
institutions. They declared that the service providing without registration is a crime for the
organisations. The healthcare authority must keep their registers open to the patient party as they
can go through each and every detail of the institutions. The members of the patients can watch
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the register to see that their patient has been registered or not. Clinicians, professionals and
others are aware increasingly of the requirements for constant personal development. If the
health care staffs are not continuously engaged in individual study or group study, high-quality
service of the health care organisation may not be sustained. All of the health and social care
services require to maintain their standard of work, and they have a system to check their given
services. If they don't meet the standard from what they want to provide service, they will be
aware of that and can make their standard better. So, the service inspection with the help of
audits is an important factor for every health care organization (Shonfield, 2001). The control unit
under the care services also helps to make inspection and register about the given service quality.
Laws, codes of values and conduct, subsequent regulations, etc. influence on the standards. All
organisations like social services, NHS-Hospitals, care homes, rehabilitation centres, schools,
child care services, etc. require a system that helps them in monitoring. That monitoring system
helps the institution to know how efficiently they provide their service to the users. They also
come to know by this process about the needs of clients that they meet regularly. Institutions
should have their personal quality monitoring systems. External agencies and various parts of the
system should work together to identify their potentiality and failure what they can improve by
taking some advance steps (Dale, 2016).
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Q2. Assess the adverse impact of reduced quality in an organisation by reporting the effect this
will have on the health and social care stakeholders.
The health and social care organisations need various types of staffs to carry on the institution
positively and provide the services effectively. The stakeholders are important for the
organisation to maintain the services what they provide to the users on a regular basis. But
sometimes, there will be some problem among the stakeholders of the organisation. In between
the changing shift of the institution, some staffs of the organisation have noticed some dirt and
unhygienic condition in the organisation premises (Stretch, 2007). They noticed some foods had
been spread on the floor and that could be very dangerous for the patients of the renowned
organisation. It is another cause of the degrading quality of the organisation that can make
patient party angry to the staffs and the authority of the institution. The spreading food on the
floor can cause a serious problem within the organisation, and that can create an issue for the
patients. If anyone including patients or employees would fall for that reason that can create a
great chaos in the organisation. They can face a serious injury for this reason, and that will
degrade the standard of the organisation and also be the reason for the patient harm. So, some
staffs have informed about the matter to the higher authority. Though it is not the entire fault of
any stakeholders in the organisation, all of them should careful about this matter. The cleaning
staffs should always maintain the cleanliness for what they have been recruited in the institution.
They should be more careful about their duties and responsibilities to the health care
organisation. The health and social care institutions are those particular places where the
cleanliness maintaining is the most vital factor. If some patient parties notice on that matter that
creates a harmful impact on their minds (Levin, 2002). That can also create a bad effect on the
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market and the society that the organisation has no care about the cleanliness. As the pollution or
dirt also causes health hazards, so the cleaning staff should maintain cleaning programs
seriously.
Q3. Compare and contrast in association with external/ internal perspective two or more methods
that you have adopted as a health care official to evaluate the quality of health and social care
services.
The specialists of health and social care institutions should prepare which kind of service they
provide to the patients in their serious time. That helps the organisation to provide honest and
fair services to the users. Small focus interviews and groups also may be a good tactic. As a
health care official, we should possess complaint processes in place for achieving good standards
of quality service (Seavey, 2005). The organisation may use the feedback forms to measure their
standard of quality, and it would be an excellent way to measure the level of the organisation.
This procedure helps the healthcare institutions and may be beneficial for them as they can
improve their quality as per the suggestions of the patients. Scientific procedures of measurement
are important effectively. For upgrading the system of the organisation, good methods are
essential to make the development of the organisations. The data what the health care authority
receive from the patient party is useful for the care institution. They will focus on their low
quality as per the complaint of the users and try to improve those lacks in the standard in the
organisation. A Scientific method like evaluation process is one of the most important methods
for the measurement of the quality of health care. The authority can use this process to make a
crucial change in the institutions (Boys and Michie, 2007). The management team get some
important data from using the evaluation process to change the bad situation within the
institution. But the authority has to maintain the correct process for the measurement of the
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quality. If they get a wrong measurement which provides them with a false information, that can
carry the organisation to a great risk. The wrong process can also the organisation lead to the bad
impact that can distract the consumers or users effectively.
If the organisation does not force to notice on the inspection process, then the quality of the
health care services cannot be improved. So, the inspection process of the service is one of the
vital factors to make the better quality of their given services. It should build in the organisation
as they can carry on the system seriously to provide better standard services to the patients. This
idea of the process must be constructed into the procedures and the patients and the staffs who
are effectively interlinked to all of the activities of the health care organisation. A health care
official should notice first on the quality that they provide to the users. Then they need to
measure the providing service to make improvement of the organisation positively. After some
serious problem-solving process, the authority should notice on the innovations what they can
apply to their standard to make better than the previous (Boys and Michie, 2007). This process
helps the organisation to draw the attention of the patient party for attending better health and
social care services for their patients. To make improvement of the institution, all of the
members of health care organisation should involve together from boardroom to mailroom to
provide better service to the users. For improving the quality of their service, the supportive and
visible leadership is also important.
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Reference
Boys, D. and Michie, V. (2007). Health & social care. 1st ed. Oxford: Heinemann.
Dale, O. (2016). Ethical issues and stakeholders matter. Addiction, 111(4), pp.587-
589.
Levin, R. (2002). Delivering Health Care Services in the Community:. Social Work in
Health Care, 34(1/2), pp.89-99.
Phillips, R. and Freeman, R. (2011). Stakeholders. 1st ed. Cheltenham U.K.: Edward
Elgar Publishing Ltd.
Seavey, J. (2005). Book Review: Policy Challenges in Modern Health
Care. INQUIRY: The Journal of Health Care Organization, Provision, and
Financing, 42(3), pp.311-312.
Shonfield, D. (2001). The stakeholders. 1st ed. Huddersfield: Central.
Stretch, B. (2007). Health & social care. 1st ed. Oxford: Heinemann.
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