This presentation conducts a stakeholder analysis of Marks & Spencer (M&S), a multinational retail organization. It identifies and evaluates the impact of both internal stakeholders (employees, owners, investors) and external stakeholders (customers, suppliers) on M&S's business functions. The analysis uses a stakeholder approach to determine the relationships and influences of different stakeholder groups, including their power and interest levels. The presentation emphasizes the importance of stakeholder engagement for effective decision-making, cost savings, and building trust. It discusses how M&S can use digital technologies to gather stakeholder feedback and improve working conditions, ultimately assisting in the expansion of the company. The study highlights the key stakeholders like customers, suppliers, employees, and investors, and their varying degrees of influence on the company's operations, performance, and strategic direction. The analysis draws upon the analysis of stakeholders to demonstrate how their involvement contributes to better decision-making, cost savings, and trust-building within the organization. The presentation concludes by emphasizing the importance of understanding and managing stakeholder relationships for the long-term success of M&S, and the importance of satisfying stakeholders for better working conditions.
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