Starbucks: Comparing Leader and Manager Roles and Functions

This report provides an in-depth analysis of the roles and characteristics of leaders and managers within the context of Starbucks. The introduction sets the stage by highlighting the importance of management and operations in the business field, emphasizing the roles of leaders and managers in controlling processes and production. The report then delves into the specifics, differentiating between the roles of leaders and managers, examining their responsibilities, and comparing their characteristics. The analysis includes a comparison of leadership and management functions, supported by relevant theories such as situational leadership, system leadership, chaos theory, and management by objectives. Through this examination, the report concludes by emphasizing the significance of both management and leadership within an organization, offering insights into how their roles and characteristics impact employee needs and overall business objectives. The report uses Starbucks as a case study to illustrate these concepts, referencing relevant literature to support its findings.

MANAGEMENT AND
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
P1 Differences between leader and manager role and their characteristics...........................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................3

INTRODUCTION
Management and operations is a part of business field. In this area manager or a leader
play there role by controlling overall process of industry and its production. In every
organisation business management is every important at each level for managing their work and
also to employees as well. This function includes a lot of responsibilities. Starbucks is a British
international retailer organisation (Fan, and et.al., 2014). They successfully established their
headquarter in London and UK. In this report it defines the roles and characteristics of a leader
and manager of organization. It also explains differences between their role of leader and
manager functions by using some elements.
TASK
P1 Differences between leader and manager role and their characteristics
Leader Manager
Role: Team leader is a person who provide
proper guidance to employee in organisation.
Leader of Starbucks play there important role
by supporting workers at workplace.
Leadership is the action of leading workers in
company, to achieve business objectives and
goals (Lorinkova, and Perry, 2017). The main
motive of leader is to guide workers and
achieving success. They also support employee
for making their work more effective than the
other organisation employee. Thus, for this
they provide training to workers for making
Role: Manager is a person in organisation who
give direction to other people or department in
their activities. They give their performance at
various levels. Supervisor is the another name
of manager. Manager has a leadership role in
organisation. They manage overall work
performance of business and management
levels. Their role is to hire people in firm,
provide training to new employees and
motivate them to perform better than the other
workers. Manager monitors the whole process
of work and productivity of Marks ans Spencer

improvement in their work performance. (Buckner, and et.al., 2014). They played an
important role in company through their high
performance by managing the business
functions and activities.
Characteristic: leader good behaviour impact
in organisation. Thus, for managing the whole
department leader should have some
characteristic to make them as a good leader in
the organisation. Honesty, sense of humour,
confidence, commitment, creativity and
communication are the key of leader
characteristic. Leader of organisation need to
build strong communication between their
workers and other staff members. Passion and
commitment is another function of successful
leader. Leader need to give motivation to their
employee at workplace for perform high
performance work. They should be innovative
in there work and also have collaboration skill
in themselves.
Characteristic: In organisation manger play
there role by having different types of
characteristic such as leadership, experience,
knowledge, time management, delegation etc.
they need to have an experience of their work
to give better training and development session
to workers in organisation. Manager of
Starbucks have a quality of making
communication to customers and other staff
members at every department in firm. They
need to be very knowledgable in themselves
regarding in every file according to there job
role. Thus, for playing there responsibilities
they need to provide proper guidance of time
management to employee at workplace. This
process of there behaviour increase work
performance and productivity.
P2 Analyse and difference between role of leader and function of manager by applying theories
Role of leader Function of manager
Leaders is the main source of leading
employee in organisation. Starbucks leader
play there role by motivating workers and
supporting in their task performance. They also
give guidance through work process and build
spirit for hard work. In the organisation they
Manager is as important as leader. They
perform there work through managing the
whole department of Starbucks company.
Manager has many responsibilities in firm and
they also have some function according to their
role. Planning, organizing, directing,

motivate people to give there high performance
work which helps company in achieving there
business objectives (He, Chen, and Chiang,
2015). Role of leader is to motivating workers,
guiding them and building morale or
collaboration skills among them at work area.
controlling and staffing are the manager
functions. They make new plans for improving
business growth, also mange organisation work
process of productivity. Manager give direction
to department according to perform work
Theories of leader role:
11 Situational leadership theory : this is
flexible in style (Van der Voet, 2014).
It adopts in Starbucks to managing
work environment and requirement or
needs of company.11 System leadership theory: this theory
help leader to make potential in
themselves for facing any situation at
workplace.11 Task or relationship oriented
approaches: According to this theory
leader need to maintain performance
and relationship between employee and
other staff members including
themselves as well (Chemers, 2014 ).
Leader need to support employee in
performing high level work to help
organisation in achieving objectives.
Theories of manager functions:
1. Chaos theory: this theory explain controlling
style of manager. Manager make control whole
process of business in Starbucks (Bratton, and
Gold, 2017). This theory defines impossible
things, that can not explain in words. This
theory is used for manager to work according
rule and laws.
2. Management by objectives: it defines
process of special objectives in organisation.
Management by objectives indicate the process
of achieving business goals by leading good
management system. It helps to understand
employee duties at work area. Worker are get
clear about there role and responsibilities. Its
create good communication relation with
workers.

CONCLUSION
In this unit it has been concluded that management and objectives both are important in
organisation. It is like a branch inside company, including leader and manager. This study
provide differences between leader and manager within their role and characteristic. It also
presents role of leader and functions of manger by using different types of theory such as
situational leadership theory, system and task or relationship theory for leader. Chaos and
management by objectives is for manager, that help to understand there roles easily. Role and
characteristic explain the whole process of there work and understand employee needs at
workplace.

REFERENCES
Books and Journals
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Buckner, G.E., and et.al., 2014. Managing workplace sexual harassment: The role of manager
training. Employee Responsibilities and Rights Journal. 26(4). pp.257-278.
Chemers, M., 2014. An integrative theory of leadership. Psychology Press.
Fan, C., and et.al., 2014. Service Order Allocation Based on Multi-objective Dynamic
Programming. Journal of Tongji University Natural Science. 42(9). pp.1452-1458.
He, L.J., Chen, C.J. and Chiang, H.T., 2015. Top manager background characteristics, family
control and corporate social responsibility (CSR) performance. Journal of Applied
Finance and Banking. 5(1). p.65.
Lorinkova, N.M. and Perry, S.J., 2017. When is empowerment effective? The role of leader-
leader exchange in empowering leadership, cynicism, and time theft. Journal of
Management. 43(5). pp.1631-1654.
Van der Voet, J., 2014. The effectiveness and specificity of change management in a public
organization: Transformational leadership and a bureaucratic organizational
structure. European Management Journal. 32(3). pp.373-382.
Online
Management By Objectives. 2018 [ONLINE] Available through :
<https://www.investopedia.com/terms/m/management-by-objectives.asp>