BUS3003 - Starbucks' Corporate Responsibility, Ethics & Governance

This report provides a detailed analysis of Starbucks' rise, fall, and subsequent comeback, focusing on the ethical and governance issues that contributed to its near collapse. The report begins with an introduction to the case study, highlighting the importance of corporate responsibility and ethical decision-making. It then presents a brief history of Starbucks, followed by a discussion of the case, including the company's diversification into the music industry and the resulting impact on its core coffee business. The report argues that ineffective decision-making and managerial negligence led to the company's decline and discusses the ethical decision-making approaches, such as the fairness and utilitarian approaches, that could have prevented the crisis. The report concludes by emphasizing the importance of ethical considerations in corporate strategy and commending Starbucks' efforts to regain its stakeholders' trust.