Case Study: Starbucks' Approach to Staff Training and Development

This case study examines the impact of staff training and development on employee performance within Starbucks. It highlights the significance of training in enhancing employee skills, motivation, and overall productivity. The study discusses Starbucks' strategies, including performance appraisal methods and 360-degree feedback, to foster a positive work environment and improve employee engagement. The case study also emphasizes the importance of leadership commitment and employee-focused initiatives, such as understanding employee goals, in driving organizational success. Furthermore, the case study references academic sources that support the importance of training and development in achieving organizational objectives and maintaining a competitive advantage.

CASE STUDY
Topic- Staff training and and
developmental a toll of high employee
performance in an organization"

INTRODUCTION
 Employees plays crucial role for setting up the business activities proficient
mode.
 The achievement of organisation goals cannot be possible without better
performance of staff .
 In order to conduct the business operation of the Starbucks satisfactory it is
crucial to manage the all function in better manner.

Topic- Staff training and and developmental a toll of high employee performance in
an organization"
 The efforts of employees will be helpful in terms to determine the
success and survival of organisational activities.
 Therefore, training and development facilities plays better role in terms
to bring systematic working in the enterprise (Masa’deh and et.al.,
2017). With help of it, employee can able to feel motivated and the
performance tends to be managed and it has overall impact over firm
productivity and profitability.
 Thus, at the time when Howard Behar was working in the Starbucks
international. The brand was located nearly about the 28 locations but at
the time of his retirement they were having 1500 franchisee at differ
locations.

CONTINUED...
 He has faced number of the challenges at his journey to capture success. He
worked as to know about the personal goals and family background of each
employee and he told them how Starbucks would help them to reach their
goals. Staying committed with employee helps to develop sense of community.
 Thus, staying committed with employee will be helpful to bring success in
enterprise. By searching the right employee it can be possible to develop the
team and with help of providing the training it can be possible to develop
better culture, growth and leadership and this all based on care and putting
people over the priority.
 In order to motivate the employees, performance appraisal is process that helps
to enhance the encouragement for doing their jobs perfectly. However,
performance appraisal is based on terms as compensation, promotion and
training decision.

CONTINUED...
 Thus, manager of Starbucks said that poor performance appraisal can
leads to face the tremendous issues and challenges. At the Starbucks,
there is customer comment card and it is used as to take the feedback of
the employees by asking the numerous survey questions.
 Thus, to motivates the employee the Starbucks is taking many initiatives
and they also facilitating the taking the 360 degree feedback so it can be
develop the effectiveness of employees by taking the feedback (Starbucks
Measures Its Success In Employee Accomplishments (Not Lattes), 2018).
 In addition to this, it can be said that Starbucks firm is really good at
applying the performance appraisal methods so that there can facility of
organise the systematic way of conducting the work.

CONTINUED...
 Thus, it is the good way to measure the performance of employees
and this allows the employees to conduct the work in the systematic
mode.
 The training and development facilities in the enterprise helps the
manager and employees in order to conduct the operation activities
in the organised manner.
 Thus, it can be said that staying connected with firm assist to
develop and perform the better working in the enterprise. By
motivating the employee in the right manner the competitive
advantage can gained.

REFERENCES
 Jordan, P. and Lloyd, C., 2017. Staff management in library and information
work. Routledge.
 Masa’deh, R.E and et.al., 2017. The impact of knowledge management on job
performance in higher education: The case of the University of Jordan.
Journal of Enterprise Information Management. 30(2). pp.244-262.
 Mone, E.M. and London, M., 2018. Employee engagement through effective
performance management: A practical guide for managers. Routledge.