Leadership and Management at Starbucks: Roles, Functions, and Impact

This presentation examines the leadership and management practices within the Starbucks restaurant chain. It begins with an introduction highlighting the presentation's focus on the roles and responsibilities of managers and leaders, and how they contribute to the company's success. The presentation then delves into the distinct roles of leaders and managers, emphasizing the differences in their interpersonal skills, focus, and attitudes toward goals. It outlines the specific roles of leaders in creating a vision and motivating staff, and the roles of managers in setting objectives and conducting training. The presentation also explores the characteristics of effective leaders and managers, such as positive attitudes, communication skills, and adaptability. Furthermore, it discusses the functions of both leaders and managers, including planning, directing, and coordinating strategies. The presentation concludes by summarizing the key roles, functions, and differences between leaders and managers at Starbucks, emphasizing how these elements collectively contribute to achieving organizational targets. References to relevant books and journals are also provided.

MANAGEMENT AND OPERATION

Table of content
 Introduction
 Different roles and responsibility of managers and leaders
 Functions of leaders and managers
 Conclusion
 References

INTRODUCTION
• This presentation is based on the Starbucks restaurant chain.
• This presentation will show the roles and responsibilities of the managers and leaders of the
Starbucks.
• This will also help to present the characteristics and functions of the leaders and managers of the
Starbucks, how they help the company to achieve its target.

Different roles and responsibility of the
managers and leaders
• Leaders of the Starbucks are the one who helps to lead their subordinates in order to achieve the
specific task of the Starbucks restaurant, in which they help them to increase their productivity by
motivating them, inspire them and influencing their behavior to enhance their working action.
• Whereas, managers of the Star bucks restaurant are the ones, who manage all its management
activities, and organization and responsible for all the planning, directing, creating policies for the
restaurant (Montalvo and et.al., 2017).
• All the employees of the Starbucks have to be performed accordingly in order to achieve its
overall organizational target.

Basis of differences
Basis Leaders Manager
Level of interpersonal skills High Low
Management of people Leaders are motivator and
encourage the people
Monitor and control the things in
organisation.
Focus People Things
Attitude toward goals Leaders adopt the personal and
active attitude
Managers adopt the
interpersonal and passive
attitude

Roles and responsibilities of managers and
leadersROLES OF LEADERS ROLES OF MANAGERS
• Basic role of the leaders of Starbucks is that, they
create the vision of their staff and make strategies
to convert it into planned action.
• Leaders of the Starbucks play role of motivator,
they motivate their staff members in order to
enhance their working efficiency to achieve the
goal of Starbucks.
• Leaders of the Starbucks play the role by providing
the effective and clear guidance to their staff, how
to get better understanding of their customers.
• Basic role of the managers of the Starbucks is that,
they crate and set the objective of whole
organization, on which leaders have to make
strategies with their staff to obtain it.
• Managers of the Starbucks play the role of
motivators in order to maintain the healthy work
culture an positive environment of the Starbucks, so
that customers also can feel good.
• Manager of the Starbucks conduct training and
development program for their staff in order to
trained them to provide best services to their
customers.

Characteristics of leaders and managers
Characteristics of leaders Characteristics of managers
• One of the characteristic of leaders of the Starbucks
is that, they have positive attitude, as to maintain
harmony among the team members they positively
handle all the situation.
• Leaders of Starbucks are creative, as they solve all
the problems of their staff and restaurant creatively
and planed creative strategies as well to achieve the
target of the company.
• One of the characteristic of manager of Starbucks is
that, They have effective communication skills, as
to deal with numbers of customers and their
problem, this skills help them a lot.
• Managers of the Starbucks are versatile by nature
and have flexibility in them. They can adjust
themselves according to every situation so that they
can play effective role in the Starbucks.

Functions of leaders and managers
• There are different functions of the managers of Starbucks, like planning, directing, coordinating
the plans and strategies for their employees and align their planning with their objective.
• Another functions of the managers of the Starbucks are directing, monitoring, evaluations, and
controlling the performance and action of their staff and employees and provide them effective
training session in order to enhance their working skill.
• Classical management theory — This classical management theory is based on the beliefs that
the workers only have the economic and physical need and enables the leaders and managers of
the Starbucks to make satisfy these needs of the employees.

CONTINUE
• Behavioural theory - This theory approach helps the management
and leaders of the Starbucks by creating the understanding of the
behaviour of their employees. This enables the leaders to identify the
behaviour of their team member and according to their behaviour, plan
strategies and motivate them and direct them to increase the
productivity of their employees. Managers get the help from this

CONCLUSION
• It has been summarized, that, Leaders and managers of the Starbucks restaurant have to play different roles
and characteristics like to prepare the vision for organization and employees, set target for them.
• It also been concluded from the presentation that, they also share the differences from the functions as well
like planning, directing, motivating etc. by these roles and function they achieved the target.

REFERENCES
Books ad Journals
• Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process management. In
Handbook on business process management 1 (pp. 105-122). Springer, Berlin, Heidelberg.
• Thiry, M., 2016. Program management. Routledge.
• Wheelen, T.L., Hunger, J.D., Hoffman, A.N. and Bamford, C.E., 2017. Strategic management and business
policy (p. 55). Boston: pearson.

THANK YOU