Exploring Leadership and Management Roles: Starbucks Case Study Report

This report analyzes the roles and characteristics of leaders and managers, using Starbucks as a case study. It differentiates between leadership and management by examining their respective roles, such as vision provision and resource allocation. The report highlights the traits of effective leaders and managers, including teamwork, communication, and time management. Drawing on concepts like transformational leadership, the report illustrates how leaders inspire change and guide teams. The analysis also explores the impact of leadership and management on Starbucks' operational efficiency and employee motivation. The report includes references to academic sources supporting the analysis, providing a comprehensive overview of leadership and management principles in a practical business context.

MANAGEMENT AND
OPERATIONS
TASK 1

Varied roles and characteristics of manager and leader and
comparison between them
 A leader is experience person who is able to manage activities of
number of people in ethical manner by using his or her skills,
abilities and knowledge, while working in a company.
 A manager is knowledgeable person who have great
experience which he or she can use to manage business activities
and practices in systematic manner.
 Both above persons have played vital role in Starbucks
company in term of increasing operational efficiency and
productivity of applicants.

Conti….
Roles and characteristics of leader-
 Vision provider-
 Team builder-
 Motivator-
 Effective communicator-

Conti..
 Roles and traits of manager-
 Planning
 Resource allocator-
 Time management-
 Delegation-

Comparison based on traits and roles of leader & manager-
Basis Leader Manager
Roles  His or her role is different because, they
only create a vision and share with workers.
 Their role is to manage performance of
employees.
 While manager role is to give reason
behind vision creation, like growth of
business.
 Instead of managing workers performance,
manager role is to oversee entire company
activities.
Characteristics  Characteristic of leader is quite different
from manager, because they can effectively
communicate with others to solve
problems.
 Leader can motivate applicants by working
with them.
 On the other hand, manager communicate
with people to develop plan and tactic to
handle different situations.
 While manager influence people by
allocating resources in order to work even
better.

Differentiation between role of leader and function of manager by
using range of concepts
 From above discussion, it has been analysed that role played by leader is quite different from
function of manager have been play within Starbucks.
 This difference can be defined by using and applying different concepts.
 For example, according to transformational leadership theory, leader role is to work with his or her
team members in order to determine needed modification and developing clear vision to direct
overall change through executing and inspiration.

References
 Stahlke, S. and Dahlke, S., 2020. The Relational Role of Managers in Support of
Teamwork. Nursing Leadership (Toronto, Ont.). 33(1). pp.112-121.
 Figueroa, C.A and et.al., 2019. Priorities and challenges for health leadership and workforce
management globally: a rapid review. BMC health services research. 19(1). p.239.
 Berraies, S., 2019. Effect of middle managers’ cultural intelligence on firms’ innovation
performance. Personnel Review.
 Grill, M. and Nielsen, K., 2019. Promoting and impeding safety–A qualitative study into direct and
indirect safety leadership practices of constructions site managers. Safety science. 114. pp.148-159.