Analysis of Leadership and Management at Starbucks: A Report

This report delves into the critical roles of leadership and management within Starbucks, exploring how these functions contribute to the company's operational success. The assignment begins by defining and comparing the characteristics of leaders and managers, differentiating their roles through various theories and concepts. It then examines leadership and management in different situational contexts, applying theories like situational leadership and contingency theory. The report further assesses the strengths and weaknesses of situational leadership in the Starbucks environment. Task 2 focuses on operational management approaches, emphasizing the significance of operations management in achieving business objectives and evaluating how managers and leaders improve efficiency. Finally, Task 3 analyzes the factors within the business environment that directly affect decision-making and operational management through leaders and managers, including an analysis of how various factors impact the business environment and the wider community of the organization. The report concludes by summarizing the key findings and implications for Starbucks' continued success.

MANAGEMENT AND
OPERATIONS

Table of Contents
INTRODUCTION ..........................................................................................................................3
1.1 Define and compare the various roles and characteristics of a leader and manager.............3
1.2 Analyse and differentiate between the role of a leader and function of a manager by apply
range of theories and concepts....................................................................................................4
TASK 1............................................................................................................................................5
1.1 Examine the role of a leader and the function of manager apply in different situational
context.........................................................................................................................................5
1.2 Apply different theories and models of approach.................................................................5
1.3 &1.4 Strength and weakness of situational leadership in the working environment and
evaluating the different theories..................................................................................................6
TASK 2............................................................................................................................................7
2.1Explain the main approaches to operations management and the role that leaders and
managers play..............................................................................................................................7
2.2 Explain the significance and value of operations management in achieving business
objectives.....................................................................................................................................8
2.3 Evaluating how managers and leaders of organisation can improves the efficiencies of
operational management meet the firm objectives......................................................................8
TASK 3............................................................................................................................................9
3.1 Assess the factors within the business environment in which organisation operates that are
directly affecting the decision-making and operational management through leaders and
managers.....................................................................................................................................9
3.2 Analyse how various different factors that impact the business environment and wider
community of organisation.........................................................................................................9
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Management and operations plays a vital role as the Starbucks adopts for the purpose of
gaining in the competitive environment. The assignment is based upon the Starbucks in which
the leader and managers plays a vital role that leads to attain the objectives in most effective
manner (Karlsson, 2016). Thereafter, there is an also discussion on the functions of leadership
and management that helps the Starbucks to motivate the employees and achieved the goals in
most effective way.
ASSIGNMENT 1
1.1 Define and compare the various roles and characteristics of a leader and manager
The role of a leadership and management in the Starbucks which are as describe as
follows-
Definition- The leadership can be define as that person which clearly define the
organisation's visions that attained through the group of people. Thus, they are those person who
influences the worker towards the firm's goals so, they put their maximum efforts towards it.
Whereas, the management are those who formulate the policies and strategies that are implement
within the organisation. Furthermore, they also formulating the strict rules and regulations so,
that every should be done in most effective manner.
Approaches- The leaders influence their member through participate them in a decision
making process that leads to finding out the most effective solution (Turner,2014). Beside this,
the management used various policies and procedures that are implement by them within the
organisation so, the work carry out in most effective manner.
Functions- The function of a leadership is that to motivate and encourage the people
towards firm's goals so, put their great efforts that leads to attain objectives in most effective
way. On the other side, the management carry out various functions due to which they
effectively control and coordinate the activities through the functions that are planning,
organising, directing, staffing and motivating the individual within the organisation.

1.2 Analyse and differentiate between the role of a leader and function of a manager by apply
range of theories and concepts
There are several concepts and theories due to which there is a different role of leader and
function of manger that are as describe as follows-
Role of a leader
 There is trait theory of leadership in which it include qualities of the leadership that are
differentiate among the other people attributes. Thus, it has a capability for leading the
members which contribute more efforts and they performed most effective role of
leadership. The attributes that are include in it are creativity, imagine power and put their
great responsibility which maintain coordination in the Starbucks organisation. There is another theory is a great man theory in which there is traits of leadership are
permanent and natural. Thus these traits of leadership are not made as the traits are born
made as it assist in maintaining and communicating with the members. It leads to done
the work in most effective way that directly attain the goals of an organisation in a
desired manner.
Function of a manager
 There is an another theory of contingency due to which the manager plays it major role as
they perform functions in which they make decisions regard to situation happen within
the organisation (Chon, and Yu, 2012). In regard to Starbucks they get benefit from this
theory is that they make an appropriate decisions for which the implementing the best
results that are come out from the decisions.
 There is an another theory that is a system theory through the manager plays their
different roles anything happen in the workplace. In context to Starbucks any kind of
happening in the workplace that impacts the business due to which the managers play
effective role. Firstly, they understand the whole situations that assist them in
coordinating the work and all programmes that directly leads to attain goals in most
desired manner.

TASK 1
1.1 Examine the role of a leader and the function of manager apply in different situational
context
The leaders and manager role as well as functions are differ from each other that play
their roles in various different situations which are as describe as follows-
 Decision-making process- The decision-making process situation occur in the Starbucks
organisation so, there is a role of leaders to take several decisions. In regard to this, the
leaders within the firm allow each Chon, K.S. and Yu, L., 2012workers to participate in
the decisions making process due to which the effective solution established through this
as they express their different views. It leads to develop the most appropriate solution and
create unique ideas (Karlsson, 2016). Whereas, the role of manager is different as they
make managerial decisions relating to firm activities and it does not invite people to
participate in the decision-making process.
 Risk- Uncertainty happen in the workplace are directly affecting the business function
and operations. In context to Sainsbury if there is an changes in the external factor where
the company operate their business. It directly impact the firm for this reason the leader
plays their major role regard to this is that they accept the uncertainty and also influence
the people to adapt the new challenges. Whereas, the manager also plays a different role
regard to risk is that they formulate the strategies and policies by make analysis through
PESTLE Model.
1.2 Apply different theories and models of approach
There are various theories and models that are used by the Starbucks that are as describe
as follows-
 Situational leadership theory- The theory is used by the StaKarlsson, C. ed.,
2016rbucks through which it influencing the workers in most effective way. Thus, the
leader and manager plays a vital role through adopting in that they implement the most
powerful and flexible tool that are according to the situations.
 System leadership theory- There is an another theory which is paramount for the
manager is that they acknowledging with the system theory. It helps the manager to
understand about the employees that impact the Starbucks system (Chiarini and Vagnoni,
2015). It also helps in understanding how the system are directly affect the working style

of an employees. Thus, management is that persons who describing the whole system of
the Starbucks so, that they can sure about the activities so, they can work in most
effective manner that leads to attain the goals of an organisation.
 Contingency theory- It is that type of theory that are concern on the arguments in which
the leadership have no any particular way to motivate the staff workers of a Starbucks. It
this is depends upon the situation in which they describe that how leadership use it traits
and attributes to lead as well guide the workers.
1.3 &1.4 Strength and weakness of situational leadership in the working environment and
evaluating the different theories
There is a strength and weakness of situational leadership approach that are applied in the
Starbucks which are as describe as follows-
Strength
The main strength of situational leadership theory is that they are easy to understand and
this are well known that are adopted by the Starbucks. Thus, it assist the organisation to increase
their skills and knowledge of the leaders through proper conduct training. The person that are
performing the role of leaders through which they can easily understanding the situational
leadership theory (Karlsson, 2016). Therefore, this theory apply in the workplace in various
different situation of Starbucks. Under this approach, the Situational theory is adopted by the
leaders as a leadership style that helps them in influence their followers so they can perform in
the various different situations within the workplace. In regard to this, the Starbucks of leaders
can able to enhancing the confidence of subordinate in most effective manner in different
situations.
Weakness
The situational approach have a weakness apart from strength is that it mainly focus on
situation and it is does not effective in understanding the behaviour of individuals in the
workplace if different situations (Chiarini and Vagnoni,2015). It is a major drawback of
Starbucks as it create difficulties of the leaders within the organisation. It cannot able to analyse
and judge what are the reaction of subordinate in the specific situations.
There is a critically evaluation and analyse the several theories and their effectiveness on the
Starbucks. These are describe as follows-

 Situational leadership theory- It is that type of approach which are very effective for
the Starbucks in perform the activities and tasks in different situations. Therefore, in
regard to Starbucks the leadership motivating the workers to perform the in each situation
through motivating the individuals in most effective manner that leads to attain the firm's
objectives.
 System leadership theory- It is that type of theory for a leadership that assist the
Starbucks to examine the various activities that are beneficial for objectives of an
organisation. Thus, the system leadership theory are mainly focused on the examining
individuals to understand that how they perform their job through this system (Turner,
2014). It shows that what is bad or good for the Starbucks and motivating individuals
towards firm's goals that leads to achieve in most appropriate manner.
 Task or relationship oriented approach- It is that approach in which the Starbucks
leader carry out those activities that are more beneficial for the firm's goals. Thus, this
theory is mainly focus on the individual that how they work due to which it create a
healthier relationship among the subordinate and leaders. In context to the Starbucks the
task oriented approach is most beneficial as they motivating the workers towards work
that directly attain their goals and objectives in most effective manner.
TASK 2
2.1Explain the main approaches to operations management and the role that leaders and
managers play
Operation management is the most significant that helps in understanding the customers
desires and needs. It assist the firm to work in most effective manner that leads to achieved the
firm's objectives. The primary aim of operation management is to reduce cost of input such as
raw material, labour and machines that are needed to produce the final product. Therefore, the
operational management includes various theories that are as describe as follows:
 Business process design- It is that type of theory in which it describe how the flow of
work is designing within the organisation. It assist the firm to make that type of process
through which the organisation can able to manage the flow of work within the
organisation. Thus, Starbucks manager preparing the organisation structure through
which worker can able to done the work as per the structure (Brandon and Mullan, 2013).

For this leader play their effective role in regard to this is that it motivating the
individuals to perform work as per the structure.
 Six sigma process- It is that theories of operational management through which the
Starbucks manage the quality of goods. It mainly focus on the standards through it
manage the quality of goods so, that they enhance profitability through minimizing the
cost of input. Thus, from this the Starbucks manager prepare the ratios and trend charts
through which it able to enhance profits and leaders influences the individuals to follow
the plans which are made through management.
2.2 Explain the significance and value of operations management in achieving business
objectives
The importance of operational management for the Starbucks is that they can able
manage the quality of product. Furthermore, the operational management also assist the
Starbucks to make designing of several plan that leads to attain the goals in most effective
manner (Burns, 2014). In regard to this, the benefits of this is that the Starbucks can able to
satisfy the customers through them high quality of product when they are in need of customers.
The main advantages of operational management is that they conduct training due to which it
enhance the skills as well as knowledge of individuals.
2.3 Evaluating how managers and leaders of organisation can improves the efficiencies of
operational management meet the firm objectives
The leaders and manager of a Starbucks can to improve the operational management
which are describe as follows-
Motivate the workers- Starbucks leaders motivating its workers through the operational
management (Bai, Xu, Chen and Luo,2015). Thus, it able to done the work in most effective
manner that leads to attain the goal of the Starbucks. It directly leads to improves quality of
goods at the minimum cost.
Upgrade the performance- The Starbucks of leader use their skills for the purpose of
guiding and motivating the individuals . Thus, it directly improves the performance of both
organisational as well as employees that leads to attain firm's objectives.

TASK 3
3.1 Assess the factors within the business environment in which organisation operates that are
directly affecting the decision-making and operational management through leaders and
managers
There are several factor of external environment that directly impacting the operational
management and decisions making. These are describe as follow-
Political factor- It is that factor that are directly affecting the business in regard to
decisions as well as operational management (Ham,Hitomi and Yoshida,2012). Thus, the
government are continuously change the rules due to which it high affecting the operations of a
Starbucks. The benefits from this factors is that the company can able to expand their business
internationally. The Starbucks able to enhance the infrastructure and customer against better
infrastructure.
Economical factor- There change in the monetary and fiscal policy directly affecting the
operational management and decision-making of Starbucks. Development in the country assist
the Starbucks is that they can generate revenue through developing market in various countries
Social factor- The customers are always wants s better quality, delicious and tasty food
due to which Starbucks cab able to capture a market share and generate more revenue as they
coffee that are offer by them are in high quality.
3.2 Analyse how various different factors that impact the business environment and wider
community of organisation
The Starbucks are highly affect through technological factor for this there is needs to
adopts the innovative technology to involved in the business environment. Thus, these factors are
affecting the operations of a Starbucks for this there is need to adopts the latest technology that
helps them to beat with the competitors ( Bujak, Carvalho and Sriramulu,2012). Thus, there is a
new is the fabricating the goods through which they can able to improves the customer base. For
this they needs a innovative working procedures to attracting a large number of customers. In
regard to this, it is necessary that the Starbucks have to involved with the fluctuating
environment to generate more revenue through quickly adopting the updated changes.
CONCLUSION
Summing up the whole report it has been concluded that the Starbucks are highly
affecting through various factors that are include in the business environment. Thereafter, there

are various role are performed by the management and leadership in a different situations. It
leads them to attain goals in most effective manner.

REFERENCES
Books and journals
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operations. Routledge.
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production system from a strategic management, management accounting, operations
management and performance measurement dimension. International Journal of
Production Research, 53(2), pp.590-606.
Turner, J.R., 2014. The handbook of project-based management (Vol. 92). New York, NY:
McGraw-hill.
Brandon, C.J. and Mullan, P.B., 2013. Teaching medical management and operations
engineering for systems-based practice to radiology residents. Academic radiology, 20(3),
pp.345-350.
Burns, M.G., 2014. Port management and operations. CRC Press.
Ham, I., Hitomi, K. and Yoshida, T., 2012. Group technology: applications to production
management. Springer Science & Business Media.
Bai, Q.G., Xu, X.H., Chen, M.Y. and Luo, Q., 2015. A two-echelon supply chain coordination
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