Management and Operations Report: Starbucks - Leadership & Management

This report offers a comprehensive analysis of management and operations within the context of Starbucks. It begins by critically examining the roles of leaders and managers, differentiating their responsibilities and characteristics within the organization's structure. The report then delves into situational leadership, exploring how leaders and managers handle conflicts and challenges to improve the working environment, and assesses the strengths and weaknesses of different leadership approaches. Various leadership models, including situational, systems, and contingency leadership theories, are elaborated, alongside the application of management theories. The report also emphasizes the importance of operational management in achieving organizational objectives and the impact of the macro business environment on operational decision-making. The analysis includes the importance of leadership and management to improve operational efficiency. The report concludes by analyzing how these factors affect the business environment. The report provides a detailed overview of Starbucks' operations, offering valuable insights into leadership, management, and strategic practices within the company.

MANAGEMNET
AND
OPERATION

Contents
INTRODUCTION.................................................................................................................................3
LO1.......................................................................................................................................................3
P1. Critically analyse the role of Leaders and managers in aspect towards the organisation.................3
M1. Analyse the differentiate between the role of Leaders and mangers in context of organisation
working culture......................................................................................................................................5
LO2.......................................................................................................................................................5
P2. By observing the role of leaders and managers as in situation where their function requires major
role in organisation................................................................................................................................5
M2. To been assessment of strength and weakness of different approaches in situation based within
the work environment............................................................................................................................6
P3. Elaborate the differentiate the model of leaderships........................................................................7
LO3.......................................................................................................................................................8
P4. Applying the management theories in context of role of leaders and managers..............................8
M3. Analyse the leader and manger’s efficiency provides the improvement towards the operational
management..........................................................................................................................................9
P5. Describe the importance of operational management to accomplish the objective of organisation
perspective...........................................................................................................................................10
LO4.....................................................................................................................................................10
P6. Impact of macro business environment on operational management and descion making............10
M4. Analyse how these different factors affect the business environment and wider community.......12
CONCLSION:.....................................................................................................................................12
REFERNCES......................................................................................................................................13

INTRODUCTION
A word management is the process of planning, directing, organising staffing and
controlling where all these function works as in strategic procedure for achieving the
organisational goals while operation management is structure where it helps to processing,
evaluating and designing the business operation activities where it controls the workforce as
well. The report of management and operation is based on Food and beverages industry by
which the company is Starbucks limited this venture is working all over the world to provide
the product of coffee chain with excellence quality and the bakery food products as its
headquarter is situated at the United Kingdom. They focuses to their customers which can
afford this much of quality of service and the role of operation management is play an
effective role which make this organisation efficient and strong among all the competitors(Hu
and et. al., 2019).
.
LO1.
P1. Critically analyse the role of Leaders and managers in aspect towards the organisation.
As operation management is an administration of business practises which generates
the high and effective level of competence workforce as well as systematic managerial
activities which it would provide productivity and work culture in terms of discipline where it
develop efficiency (Meredith, and Shafer, 2019). As belong to this operation and
management theory the leaders and managers play an role in the organisation with different
designation by it create the work hierarchy premises in the organisation by setting up the
objective to work it on from the employees and superiors.
Leaders: A Leader is inspiring personality which motivates the morale values
towards the particular subjective topic to employees or others for accomplish the
organisational goals. A appointed leader having a effective skills of communication, decision
making regarding to handle as well as motivate them for focuses in the performances which
provides the better outcomes as aspects of organisational goals (Meredith, and Shafer, 2019)
Managers: A manger is artificial individual who has undertaken the responsibility to
control and manage all the managerial as well organisational activities which implement
within the organisation. The role and responsibility of manger is to observe the work culture

is pursuing in an appropriate manner, where manager are only resource provider to
employees which they can optimum utilise amount of resources (Bi, and et. al., 2019).
There is major difference between Leaders and Manager roles in the organisation
which reflects the characteristics as well as major role in the organisation.
Basic Leaders Managers
Characteristics 1 .Leaders are a systematic
of operating a group of
peoples for a long term
provisions where there lack
of direction which is
fulfilled by a effective
leadership skills.
2. Leaders of Starbucks
company like having a good
and effective decision
making which allows of risk
taking to creating a
benchmark.
1. A manager creates the
effective plan structure of
goals and objectives which
is measurable by employees
to achieving aspects
according to given objective.
2. The manager of Starbucks
detailed analyse the situation
where they implement their
decision on it which helps to
minimise the risks certainty.
Role The basic role of leaders in
Starbucks is that they make
focus to their staff on
specific goal oriented
objectives.
Apart from it the leaders
have responsibility of
performing as role in the
each member of group to
guide them towards the right
platform.
The basic role of manager is
not in wide range, it is to
manage and control business
activities.
The responsibility of
Starbuck’s manager about of
structing and scheduling the
working plan where the
performance depends on it
as well as the succession
planning is also including in
it.

As the above point of reference in context of Starbucks company’s leader and manger
role and responsibility as well as the characteristics which propounded the duties in different
segments to providing the right platform to the employees which undertakes by the Leaders
as well as Mangers to attaining the objective within organisation.
The Similarities between leader and mangers among within the organisation.
Although there is different role of leaders and manager in the organisation where it
perform on a significance strategies with similar configurations which can be analyse
between them(Cergibozan,. and Tasan, 2019). In Starbucks company both leaders and
managers allows to performs different but similar functions such follows:
 The basic and major similar features between Leader and manger of Starbucks is they
both provides the right platform guidance to work on specific objective by
contributing effective performance(Cergibozan,. and Tasan, 2019)
 Other configurations which representing the reflection of similarities between Leaders
and Managers that they have an effective soft skills which influence the staffs who are
working in terms of work preferences such as communication, sharing the tips
regarding the work proficiency etc.
M1. Analyse the differentiate between the role of Leaders and mangers in context of
organisation working culture.
As above discussion of leader and manger role in organisation perspective where it
provides the similar guidelines of sharing the tools which can effectively used in organisation
work but there is difference that leaders having responsibility towards the performance of
his/her members where managers doesn’t having a responsibility towards it peers they have
just appointed the work as per the objective fulfil is require(Farahani, and et . al., 2020).
LO2.
P2. By observing the role of leaders and managers as in situation where their function
requires major role in organisation.
A role of leaders and mangers is not to just providing the guidelines of effective work
culture and vision towards the goals but also they helps to contribute the handling of conflicts

and try to immediate resolve the negativity from the work which creating the barriers into the
working environment(Zijm, and et. al., 2019). As in Starbucks company there is effective role
of leaders and mangers in situation based where it performs to resolve the categories in terms
of conflicts, mutual barriers etc.
 In Starbucks as it started level of time they have faces many challenges related with
the managerial activites which was lacking due to the less workforce and the proper
management skills quality was absence within the staffs who has been appointed so
they have shared a proposal to making effective work environment and they focuses
only the performance lacking at the time of providing the services to the consumers,
as they analyse the gap and provide the an strong leadership skills to their staffs in
which they can learn and implement into their performance by which it would
enhanced the productivity as well as skills and knowledge also (Zhou, and et . al.,
2019).
 The manager contributes the effective source of work division among employees, in
Starbucks they have faced the unethical work is regulated within their premises
which was not authentic way of regulations by which they have requirement of
effective Manager which can keep the maintain the workforce as well as the other
cost effective activity in terms of raw material and further decision is undertaken by
manger which are directly related with managerial decisions.
M2. To been assessment of strength and weakness of different approaches in situation based
within the work environment.
The mapping of Leaders and Managers strength and weakness as per the above
discussion of situation-based role of them in the organisation aspects(Yang, and et. al., 2019).
The company is Starbucks where their leader and managers having the positive and negative
influence in terms of handling the managerial activities the Strength would be of Leader and
managers are that they provides the effective and optimum type of guidance which is related
towards the objective of organisation but they have different role which having strongpositive
affect as it helps to resolve the conflicts which enhanced the negativity environment,
Weakness would be of Leaders and mangers that they have limitation which influencing of
skills and knowledge works at the limited boundaries, there would be lack of trust among
their staffs, can be have conflict between ten poor performance by an employees which affect
the relationship between workforce and leaders as well as managers(Rumble, G., 2019).

P3. Elaborate the differentiate the model of leaderships.
Leadership is a process in which the efforts are structured by an leader to influence
the goals and objectives of employees which can provide the right direction of aspects to
accomplish the organisational goals (Abdymomunov. and Mihov, 2019). This procedure of
leadership is generates the optimum sources of guidance, knowledge and motivation of
workforce by which it helps to procuring the objectives as well as the vision aspects. The
Starbucks leaders are having the effective leadership quality where it perform the objective in
terms of attaining goals in different parameters by which it enhanced the efficiency as well as
the productivity where the growth is depends on it.
Situational Leadership theory: By implementing of this leadership theory as it
process in different approach or style of leadership which are approaches by leaders as it
depend upon the situation which is prevailing the conditions for demanding the development
for team member as well as the employees. Starbucks are focuses in the effective
implementation of leadership when the superiors of the organisation apply to some changes
before to adapting this approach.
Advantages: It provides the easy and flexible approach which can ease to implement
which is fluctuates as per the generating the condition and situation and creates a better
relation between managers and employees.
Disadvantages: By changing or an adapting the different and new leadership styles
can makes an confusion which hardly to crack as well as it distract the human mind in
context of employees to selection of right approach of leader ship criteria.
System leadership theory: This provide the lead to help by creating a healthy and
effective environment as in Starbucks it has structure of optimum Performa of compalince or
system which is related work culture as it enhanced the productivity. The advantages and
disadvantages of System leadership theory as follows:
Advantages: This approach is most suitable of supporting and coordinating among the
individuals goals as it related with organisational goals which helps to improvise the
efficiency and productivity of both.

Disadvantages: There is absence of the practical practices which can influence the
interest of the workforce in aspect of organisation objectives where in other ways it creates
the delay of processing of decision making to attaining the task.
Contingency leadership theory: This leadership practise is considered the both
factor of leaders as well as the situation generates by which leadership style is implemented,
under this theory of leadership the Starbucks have a strong compilation of assessment of
situation where it helps to motivate the inspiring employees as per the present conditions
(Behl. and Dutta., 2019). There is following advantages and disadvantages of contingency
theory:
Advantages: It helps to generates the optimum skills which are helps to developing
the leadership categories which provides better planning of human resource activities as per
the situation generates.
Disadvantages: This is require of highly efficiency leaders which can operate and
detailed understand the complex situation where it depend upon the leader competencies by
not applying the approaches of attaining the better outcomes.
LO3.
P4. Applying the management theories in context of role of leaders and managers.
The importance of leader and mangers role in Starbucks company where it helps to
improvising the efficiency as well as which generates the productivity through the overall
performance which can driven by employees, a management theories can help to generates
the effective and efficient managerial activity within the organisation by it creates the flexible
and smooth functioning process of the work culture in the organisation where it considered
the needs and wants of their desirable customers, the main focuses of Starbucks towards the
service point of view where the consumer get satisfied by this efficient service skills get
enhanced by management theories which as follows:
Total Quality Management: The total quality management is full fledged process
which focuses on the development requires within the organisation and the outcomes which

is generates by the products and services by continuously improvisation the internal practises.
This theory is plays an important role in the Starbucks where they only considered the quality
of food products should be prominent as per in terms of rich raw material as in intrigants into
bakery product which can be duffer from other, where the role of Starbucks manager is t
identify the lacking resources which can fulfil the requirement as per the resources allocates.
Six Sigma: This is approaching of one of the best practises in the management
theories where it focuses into the regular practises of improvements within the organisation
as per the quality of outputs which prevailing the needs as well as it all formulated by the
proper identification of gaps which are creating un forcefully work. In Starbucks they have
considered the leaders to identifying the lack points which has creates the inappropriate force
full workforce but apart from it Starbucks provides their staffs of regular training of services
which allocate the optimum source of rich services towards their clients where the manager is
focuses the resource fulfilment as well as employees requirement in terms of work efficiency
(Wang, and et. al., 2019).
Just in Time : According to this approach of management theories is the best
practises towards operation management by which it generates the demand as per specific
period of time. The role of which has been play in Starbucks is to resolving the issues or
problems which the company is facing and providing the procurement through the leaders
and management, where the role and function of manger is to communicate with the
employees as per scheduling time and all the activities are needed to be accomplish as per the
allocate time period(Wang, and et. al., 2019).
M3. Analyse the leader and manger’s efficiency provides the improvement towards the
operational management.
As per the summarization of above operational management in context of
management theories where the leader and mangers work accordingly the situation based
approaches by which they can procure the issues and other problems which is facing by a
company through various aspects it resolve the conflicts where the best and suitable
outcomes of the approaching management theories would be Just in Time approach where it
helps to provides the optimum solution of an particular issues, as the Starbucks also focuses
and determined this theory current phase which improvise their efficiency related with overall
performance.

P5. Describe the importance of operational management to accomplish the objective of
organisation perspective.
The importance of Operational management is defined the major highly focuses on
production activity in an organisation. This particular process has come up with different
activities of business such as which is related with organising, directing, staffing and
controlling etc. In Starbucks the main agenda of operational management is to manages the
systematic approaches of work in the organisation (Mahroof, 2019).
Effective of cost reduction: Operation management performs as an efficient tools for
evaluating and analysing the cost effective which can not be utilise similarly it is belongs
to the Starbucks company where they procure of expensive raw material to provides the
consumers needs and expectation but they also try to reduce the unwanted food material
cost which can prevails the high cost effective or expense, when the company will
enhanced the cost reduction then it will mapped the profit margin.
By enhancing productivity: It is one of difficult aspects to maintain the work
productivity where the employees having the fluctuates working graphs which cahnages
day by day but company like Starbucks they have allocate the proper work schedule to
the employees or staffs where they have attain their service providing to clients in better
ways as per the wages and promotions is depends on it. Operational management plays
an important role where Starbuck having the effective operation management which try
to provides the daily basis training or in week basis which enhanced and motivate the
employees of generating better productivity (Mahroof, 2019).
LO4.
P6. Impact of macro business environment on operational management and descion making.
There are various elements in business macro environment which has been create a
significance impact on decision making of managers and leaders. By using of Pestle
analysis is structure to identify the gaps in the macro environment having in aspects of
operational management:
Political: This factor is undertaken with the factors of reflecting the attitude and
behaviour of government and political influencing factor which having allowance of
policies which can impact to developing the business structure, as in Starbucks is based

on United kingdom where the political factors are very influencing in terms of raw
material and other issues, policies of UK has generates the positivism favour to the
organisation benefits where it provides the opportunities towards the perform their
business into other countries where clients are allowing to visits and preferencing the
abiding of political rules which is formatted by government.
Economical: This having the factor of economics which includes the rescission,
employment rates, inflation, banking rules in terms of interest rates etc. The economic
factor of UK is better apart from other countries and stable in terms of financial resources
where the main positive is that the currency of pound’s value is much higher than other
country currency. For Starbucks there is benefits to trade the coffee chain in UK country
where the consumer get attract as well as they will prefer the quality of food products the
disadvantages could of economic factor is inflation and recession where the economic
slow directly or indirectly affect the companies (Pires and Martinho, 2019).
Social: The social factor is considered the demographic behaviour which allows the
taste and preference, age, gender and other factor which is related with demographic
culture it helps to lead the target the food product and pitch the right product to the
optimum consumers. For Starbucks they have follows the social factor which emphasis
their targeted customers in which they can trade their product to deliver the consumers
who can afford and having the buying capacity.
Technology: The factor of technology is focuses the resources which can provide the
optimum source of product by it generates the productivity in terms of retention of
consumers, higher profit margin etc. Similarly Starbucks has focuses on the technology
invasions which can flexible the productivity as well the ease of work with better service
providing in terms of high equipment of machinery can implements the better
productivity in terms of high profits and higher market growth.
Environmental: The factor of economical is all about the awareness which is related
with environment structure which only promotes the eco-friendly products which can not
able to harm the surroundings where the Starbucks has implement the products which
creates the healthy food packages and the bakery products having the proper intrigants
which not generates the harmful unethical product towards the environment.
Legal: This is majorly focused towards the laws and regulations or the organisation
which is compliance oriented by formed by government which can bring the betterment

towards the society as per applicable of allowances and other labour laws by which it
provides the benefits for long term period. Starbucks have implement the regulations
which contain the laws regarding the payment of bonus acts, gratuity act, superannuation
acts by which it creates the healthier environment of working culture in premises as well
as it also reflects the company is fully abiding the rules and regulations (Williams. and
Caley., 2020).
Some other external factor which can create the organisation growth as well as its
decision making process:
In the organisation perspective as Starbucks company having their external aspect
which comprise many impact in their performance and decision making through Culture,
Values and CSR responsibility as it elaborated below: Cultural factor: The process of the cultural which continues regulates from the
decades that procure the equality and diversity norms incurred in the specific
organisation. Similarly Starbucks company having their own adopted culture that is
effective follows and all the rules and regulation are considered in the perform task
fulfilment in the respective of objective driven. Its impact derives in the situation
arises of organisation aspect by Attitude as many people who are working present to
be pursue in the organisation as per their way to approach, Behaviour it defines
about the people interaction between others as well as the discipline attributes
reflects the individual personality and System and Processes through this attribute it
is an effective and easily to assort to making people intellectual on a routine
working aspect. Organisation Value: Through different basis of the business ideas and creativity
that guides to the organisation work and influence to approach the action taken
activities. Starbucks venture is formed as per the values is determined on the better
quality of product and services that impact on the people’s perception about the
particular company objective and their core ethics to driven the authentic level of
serving their product to the customer. Corporate Social Responsibility: It is been followed by the international business
venture that understands about the compliances oriented regulation to be followed
and contribute and accomplish the aims of the society or to engage some chartable
funds devote without having any kind of profit motive as it is social and ethical

service which commenced through volunteering practises by the Starbucks as they
internationally have their presence as well as they also participate in the social
causes for pursuing their responsibility towards the United Kingdom Society
welfare.
M4. Analyse how these different factors affect the business environment and wider
community.
The above consideration which is related towards the Pestle analysis of Starbucks as
in operational management context in which the better source of macro factor would be
political and social factor which can influence and impact a positive to company while
they trade the products in the United Kingdom premises, they can targeted the consumers
as per the demand of the product the other factor like technological, environmental,
economical and legal can promote and generates the other benefits as from external
source of requirements.
Recommendation:
For prevailing the performance of Starbucks, the organisation have implement the
various measures which improves the overall productivity which is related towards the
business activities. The motive to reducing the unwanted activities of an enterprise which is
rigid type of production where some management theories having the positive influence of
Just in time where it helps to provides the better problem solution to Starbucks in context of
Operational Management.
CONCLSION:
From above consideration of report of the operational management is concluded that
the operational management is helps to used to mange the ongoing daily used of activity in
the organisation as well as it helps to motivate employees with its higher effective resources
and influencing the workforce which generates the productivity. The management theories
like Just in time approach of operation management where the leaders implements the
concepts from various processes from mangers by effective communication related to

employees. As of the final conclusion the operational management having a importance in
international business ventures which has been provides the effective resources through
macro, internal and external environment.
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