Unit 4: Starbucks Leadership and Management: A Comprehensive Report

This report provides a detailed analysis of leadership and management practices within Starbucks, examining how leaders and managers function in diverse situational contexts. It explores the application of leadership styles, including situational leadership and systems leadership, and contrasts the roles of leaders and managers. The report delves into various operations management approaches, such as Six Sigma, lean production, queuing theory, just-in-time (JIT), and total quality management (TQM), highlighting their impact on Starbucks' operational efficiency and overall business objectives. Furthermore, it critically evaluates the strengths and weaknesses of different leadership approaches and operations management techniques, considering factors within the business environment that influence operational management and the broader community. The analysis includes a discussion of the contingency theory of management and its relevance to Starbucks, providing insights into how the company can optimize its management and operational strategies. The report concludes with a critical evaluation of the application of operation management elements that impact the business environment.

Unit 4: Management & Operations

Table of Contents
INTRODUCTION...............................................................................................................................3
TASK 1.................................................................................................................................................3
Covered in PPT.................................................................................................................................3
TASK 2.................................................................................................................................................6
How role of leaders and manager function apply in varied situational contexts................................6
Theories and concepts of approach....................................................................................................7
Strengths and weaknesses of several leadership approaches..............................................................8
Critical analysis based on approaches and theories of leadership......................................................9
Operations management approaches and role that manager and leader play with it..........................9
Importance of operations management in regard to achieve set objectives......................................11
Manager and leaders can improve operational efficiency................................................................12
Factors within business environment impacting operational management......................................12
Factors which affect business environment and wider community.................................................14
Critical evaluation base on application of operation management & elements that impact business
environment.....................................................................................................................................14
CONCLUSION..................................................................................................................................15
REFERENCES..................................................................................................................................16

INTRODUCTION
Management and operations are key forces or elements that boost productivity and
profitability of a company in systematic manner. Management can be defined as act of
getting individual worker together in order to accomplish desire objectives and aims by
utilizing accessible resources effectively. While operation means work of managing inner
performance and working of a venture, which enables a company to sustain for longer period
of time. The current assignment will be based on Starbucks, which falls under category of
most expensive coffee maker brands in the world. This study will define roles and traits of a
manager and a leader and also define how these things can be applied in different situational
contexts. It will justify differentiation between leader role and manager function via applying
range of models. This report will clarify strength & weakness of varied approaches to
situations within working environment of chosen brand.
This study will define approaches to operations management and role played by
leader as well as manager. Furthermore, it will explain significant and value of operations
management in context of achieving business objectives. This report will define external
factors impact on decision making by manager and leader and operational management act.
TASK 1
Covered in PPT
TASK 2
How role of leaders and manager function apply in varied situational contexts
Leader and manager play their roles in Starbucks in effective manner, which make
both of them capable to give excellent contribution in growth and success of venture within
retail industry. There are two different situations in which leader role and manager function
can be applied.
Situation 1- Work load-
Word load is one of the most critical situations in world of business because it put a
lot of pressure upon employees and employers in companies. It creates stress full
environment at workplace and give a lot of stress to each applicant. During this situation most
of people felts demotivation and lack of confidence in regard to accomplish work. Leader can
support people at that movement by playing his or her role in ethical manner, which is
possible when they use appropriate leadership style or form. Leader role is to communicate

with all workers in effective manner because it helps to assure them that management and
other members are with employees (Lilly and et.al., 2019). Communication is one of the best
elements that leader can use and it is appropriate according to current situation because
people need support and discussion especially during workload.
Situational leadership theory is applicable and useful in context of above thing as it
states that leader should act and take action according to condition, which permit them to
obtain desire outcomes like handle different situations and performance of workers. Leader
can follow principles and guidance of this theory as it aids to handle everything
systematically.
Furthermore, manager by using his or her function also contribute during work load
where people are demotivated and not stress free. They can develop a plan and according to
that divide roles and responsibilities of each worker fairly without making any kind of
difference (Almeida and Simões, 2019). He or she can follow directions of right management
theory like management by objectives. It can help them to set vision before starting work and
then encourage people through planning function work accordantly.
Situation 2- Resistance to change-
This situation is as critical as above because people could not be able to support and
commit management in context of hard work as they resist to change in form of
organizational and administration structure. Leader can play their role by working with
employees and attempt explaining the importance of change at Starbucks which enhance
productivity of its business and workers as well. He or she can deal with any condition by
utilizing situational leadership style because it guides that any things could be solved by
reacting that match situations (Komodromos, Halkias and Harkiolakis, 2019).
Moreover, manager can make everything excellent when they develop plan and
manage current situation. For example, management can arrange workshop through which
people can enhance and boost level of current skills which make them able to work in new
environment with new changes. For effective outcomes manager can use behavioural theory
of management which drive them towards understanding nature of applicants that provide
information about their behaviour and then allow create plan in context of current condition.
Theories and concepts of approach
Situational leadership-

The best and most easiest leadership approach that many leaders have been used in
the business world is situational. Leader of Sainsbury Company can use this concept in above
situational context. It suggests them that leader needs to choose right leadership style for
correct person or condition (Walls, 2019). This theory encourages them to take support of
team members and always guide each of them equally which in return increase profitability
and performance level. It is based on connection and interrelations between workers and
leaders and cater a framework to examine each condition. It supports leader by suggesting to
make adjustment within his or her style of work to fit development degree of applicants. By
using this form of leadership, leader can adapt right style which bring a lot of benefits for
them as well as workers in term of motivating candidates and boosting confidence level even
better. This concept is easy to understand and use by leader while working in Starbucks.
Systems leadership-
This leadership form is all about how leader can lead a team and situations across
limitations and work boundaries, which give chance to obtain desire needs and results in term
of building strong workforce and increasing their performance (Cousin, 2019). In some
situations, this theory can be taken to mean leader at head of groups can act in benefits of
employees. It guides leader that he or she can use their abilities and skills to contribute and
make people able work systematically. It can be analysed that, leader by using system
leadership style within workplace of Starbucks can create a situation where all employees can
work productively, progressively and successfully, which bring benefits for company in term
of increasing their performance level, profits margin and operational efficiency as well. This
concept help leader in term of handling difficult situations as its providers them tools that can
utilize to predict individual nature in Starbucks. System leadership support leader in term of
building effective programme which drive productive attitude and behaviour of workers.
Contingency theory of management-
This management theory is beneficial and helpful for manager of Starbucks because
he or she can utilise it in above situational context. It suggests manager that no specific act
and reaction is best and appropriate to manage a company and to lead a team of skilled and
talented players at workplace. It defines that management needs to develop strategies and
plans according to situations which is quite beneficial in term of obtain what top authority
and other stakeholders wants that may be in form of increasing profits margin and sales level
(Oluwoye and et.al., 2020). It is unique method of management that provide many benefits to

organization and workers as well like boost morale and create positive environment at
workplace. This theory finds out their establishment in contingency concept of leadership
effectiveness that has been developed by psychologist Fred Fielder. Contingency theory is
based on concept that administration effectiveness is depend on interplay connection between
application of manager behaviour and particular conditions.
Strengths and weaknesses of several leadership approaches
Approaches Strengths Weaknesses
Situational leadership The best thing about this
approach is that it can be
used to obtain short term
goals and implement in
context of current situation.
This method could not be
implemented for long term
as it only handles current
conduction and suggest
ways to do so. It could be
applicable for further
benefits.
System System leadership style
allow leader to handle
situations by using his or her
own ability and style.
While it could not
suggestion which style is
appropriate for what
condition.
Contingency It gives power to manager in
regard to use management
style.
But could not allow them to
understand which one is
better in situational context.
Critical analysis based on approaches and theories of leadership
Situational leadership, system and contingency approach of management has been
used by leader and manager in context of two different organizational situations. These
approaches are beneficial for Starbucks, but take a lot of time to provide desire outcomes.
Operations management approaches and role that manager and leader play with it
Six sigma-
It is one of the most effective approaches of operational management because it helps
to increase operational efficiency of Starbucks and boost its productivity in systematic
manner more than its rivals (Mishra and Rane, 2019). This approach cater company the best
tools which its management could utilize to improve ability and performance of venture as

well as enhance their procedure capability in ethical manner which is really very essential to
do.
Role of leader and manager-
Leader with this approach can play role in term of guiding workers according to
development plan of manager. He or she can boost morale of employees and manager can
improve quality of items by making plans relate to receive quality coffee beans from well
known and trustable suppliers.
Lean production-
It also considers as operations management approach like above one that provide
different benefits to manager of Starbucks. Because of this method, management can save
money and time of workers relate to make improvement in products after production process.
It gives power to applicant to focus on each act of production and cut out waste things that
consumer time as well as require necessary amount (Albert, 2020).
Role of manager and leader-
Leader along with above approach can play significant role as they can direct workers
to use accessible assets in systematic manner without wasting it. While manager can play his
or her role as well by monitoring overall manufacture process.
Queuing theory-
This concept is mostly utilized to identify and streamline workers needs, demands and
scheduling employees work which is important function or role of manager. It direct
management to use the best and most appropriate ways which make administration able to
increase operational effectiveness and efficiency rather than last few months or year in
beneficial manner. It is also known as operations investigation method.
Role of manager and leader-
Manager role with this method is to find out effective ways and styles that can boost
productivity and leader role is to implement these methods at workplace through employees.
Just in time-
JIT is the best management tactic because it aligns Starbucks coffee beans orders
from trustable suppliers directly with effective production schedules that can save time. It
contrasts with just in cases tactics, wherein item of company can hold enough inventories to

have sufficient it to absorb highest market demand. This approach is quite beneficial for
company in term of saving money by reducing costs of extra things that can be ordered
without planning.
Role of manager and leader-
Manager role with this approach is to contact directly with suppliers and assure raw
material delivery by rechecking list before using. Leader role with similar source is to guide
workers to work with available things.
TQM-
Total quality management approach is as beneficial and useful as above four as it
helps company to sustain its venture within market place for longer period of time by
managing operational and functional activities in effective manner. It helps to improve
current procedure of firm which in return increase consumer satisfaction degree.
Role of manager and leader-
Role of leader is to create productive culture at workplace with this approach by
motivating employees. Furthermore, manager role at workplace is to concentrate on
production procedure.
Importance of operations management in regard to achieve set objectives
Operations management is helpful and beneficial area of administration that
concerned with planning and controlling procedure of production and restructure venture
operations in systematic manner. This department can mainly focus with planning, organizing
and guiding in regards to manufacturing items of Starbucks.
Operations management is very important and valuable for chosen brand because it
helps to improve or enhance productivity and then it turns into improving quality and taste of
Coffee which in return increase satisfactory level of customers. It is essential in company
because it aids effectively control and manage operations like supply chain and production
according to develop plan that can be created by manager after analysis overall situations. It
is valuable as well because operation management assure that workers know his or her roles
and responsibilities within Starbucks.
Operations management by focusing on business each operation of company from
production to supply chain and from marketing to sales provides a lot of benefits of firm in

term of managing practices of venture and increasing efficiency as well as performance of
applicant in positive manner (Reid and Sanders, 2019). It finds utilize in every sector by
several companies in order to serve its consumers a quality product according to needs and
preferences. Operations management is important for company because it assure leader and
manager to have right staffing of workers to assets so as to get increase outcomes.
Furthermore, it also assures increasing productivity by increasing profits and sales ratio.
It can be analysed that operations management along with above benefits provide
further more that define its importance and value in organization which in return increase
ability of workers to achieve set objectives and goals. Increasing customers satisfaction is the
main objective of Starbucks that firm can achieve by using operations management
approaches and this term as well. It appropriately assure manager that people are satisfied
after purchase through increase profitability and sales level.
The best things about above concept is that is reduce operating and operational cost
which turn into increase profitability of chosen brand. Through quality item, productivity and
consumer satisfaction, price incurred on goods servicing is highly reduced. It simultaneously
leads to maximize revenue and generate even better. All these things could possible when
operations management is accessible at workplace because it reduces waste. It provides
appropriate direction to manager in context of making list of exact things or resources that are
needed at workplace to make taste coffee especially for target market. It give ability and
knowledge to management which they can use to identify needs of exact material which
needs to order in term of size, quantity and number.
Manager and leaders can improve operational efficiency
As discussed above, manager and leader by playing his or her role in Starbucks has
effectively and successfully improved efficiencies of operational management. For example,
they lead people and guide them according to situation. By making effective plans after
analysing overall situation manager boost productivity which turn into improve operational
administration practices and actions like decision making in order to meet objectives of
company. Furthermore, they use suitable approaches of leadership that also drive towards
achieving set aims.
Factors within business environment impacting operational management
There are various factors within competitive business environment that impact upon
operational management and decisions making by leaders and managers widely at

Sainsbury, as it is one of the best widely growing brand within retail industry. It can be also
practically analysed that varied internal and external factors play immense role for creating
innovations among operational paradigms, also for stronger synergy within working aspects
and to be widely competent among varied scenarios of goodwill and revenue goals.
Business environment impacting operational management enables to be diversely grown
on larger efficacy aspects, the factors which Sainsbury actively focuses on are as follows:
 Stakeholders and shareholders preferences: Sainsbury widely focuses on varied
aspects of working scenarios within larger goal efficacy, for longer goal formulation
to be widely advanced competent which composes stronger vision oriented goodwill
and revenue growth goals. Shareholders and stakeholders are highly related for being
longer term global new efficacy aspects to be yielding high governing scenarios, for
technical growth within various domains which also brings on more revenue
scenarios. Sainsbury by keeping up with commitment of stakeholders and
shareholders commitment preferences, is able to keep up with competent goodwill
where stable growth and efficacy among new varied decisions play high important
role. It can be also analysed that by generating smarter working growth factors
stakeholders are also motivated to be active on larger scenarios, kept active diversity
among larger growth objectives which keep technical growth larger among functional
vision (Coughlan and et.al., 2018).
 Availability of varied goods and services: Sainsbury widely focuses on availability of
varied goods and services for gaining on to new functional efficacy aspects, to also
form higher advanced competitive aspects for connecting on larger goal formulation
scenarios. The brand has been widely also focusing on external competitive domains
within which varied goods, services functional strength play larger important role to
bring on keen efficacy scenarios and also widely develop competencies within new
horizons. This factor enables leaders , managers to take active fixed decision based
on varied scenarios and larger informative goal formulation on which advanced
iefficacy is experienced within wide functional decisions Sainsbury has been also
proceeding towards larger vision oriented scenarios for commercial excellence, higher
active growth within new domains and also to pertain higher effective new profits
among targets consumers.
 Development in technology: The development of technology is also another factorw
which is widely essential for new innovative diversity growth and commercial

excellence for keeping up competitive strength, larger functional working synergy for
new quest horizons growth and also to keep up with determined horizons. Sainsbury
leaders widely focus on keeping advanced development within technology scenarios
to be formed on which keeps up keen functional scope within various domains
diversified in long time frame. This factor is highly dominant within external business
domains where Sainsbury competently focuses to bring on larger vision oriented
growth commercially, also excels larger domains growth for keeping up with
innovation of products and services. Leaders and managers train employees with new
technology scenarios which keeps up the high quality production goals, larger
functional aspects of new scale active growth and also emerged on quest horizons
where company goodwill is widely enhanced (Cepel and et.al., 2019).
The above factors have in detail analysed various parameters of corporate
technical goals diversity among functional horizons, and for keeping up with larger
informative goals diversity.
Factors which affect business environment and wider community
There are various competitive factors within functional scenarios of competent
diverged business environment and wider community aspects which are highly essential for
gaining functional focus to be actively heading for innovation, larger vision oriented growth
domains of revenue profits and goodwill. Sainsbury widely focuses on external and internal
factors of business environment which are based on innovative products, services for
functional diversity among larger goals efficacy to build on goodwill among target consumers
and also to keep up with new quest horizons. Sainsbury widely focuses on internal strength
within quality factors of products and services, commercial training of employees with smart
technical training and also to keep larger investments based on future operational goals
widely. The company actively heads towards new promotional scenarios of business
standards among stakeholders and shareholders where larger active resourceful quest
operations are analysed to keep up the brand goodwill. Also Sainsbury focuses on bringing
wider community services by bringing on new vision oriented services and larger technical
goals enhanced production scenarios, to keep up the new active growth scenarios diversified
on varied domains (Gaviria-Rivera and López-Zapata, 2019).

Critical evaluation base on application of operation management & elements that impact
business environment
It has been evaluated from above discussion that operations management implication
or application at Starbucks workplace is beneficial because it saves money instead of wasting
on non-essential things. But on the other hand, this administration requires a lot of time to
conduct effective practices.
Furthermore, it has been identified that external factors put negative and positive
impact on business atmosphere. With the right action negative aspects of elements has been
reduced by manager, which is important and helpful.
CONCLUSION
By summing up above discussion, it has been identified that leaders and managers by
focusing on solving two different problems or handling situations has been used effective
approaches of leadership, which make both of them capable and able to obtained desire
outcomes. Furthermore, it has been determined that situational, system and contingency
theory provide effective benefits of Starbucks in term of improved its operational efficiency
and increased customer satisfaction level. By using total quality management, just in time
inventory, six sigma and other approaches of operation management, manager has
successfully boost productivity and saved money of company, which has been wasted in
unnecessary things that just consume space nothing more than it. Moreover, from above
analysis, it has been summarized that political, social, economic and other external factors are
impact decision making of leader as well as managers from which they can overcome
effectively by taking right action according to element.