Leadership and Management Roles at Starbucks: A Comprehensive Report

This report provides a comprehensive analysis of leadership and management practices at Starbucks. It begins by outlining the roles and characteristics of both leaders and managers within the company, highlighting their importance in achieving organizational goals. The report then delves into specific aspects of leadership, such as informing team members and maintaining coordination between managers and employees. It also explores the application of the situational leadership theory, emphasizing the need for leaders to adapt their styles to different situations. The report further examines the roles of managers, including making productive plans and providing guidelines to employees. It references Fayol's administrative theory as a framework for guiding managerial actions. The conclusion emphasizes the significance of effective leadership and management in maintaining Starbucks' reputation and competitive advantage in the coffee café industry. The report draws on academic sources to support its findings.

MANAGEMENT &
OPERATIONS

TABLE OF CONTENT
 INTRODUCTION
 MAIN BDOY
 CONCLUSION
 REFERENCES

INTRODUCTION
 A manager and a leader always play an excellent role within an organisation
in achieving final targets and objectives.
 However, effectiveness within role of a leader and a manager is highly
required for enabling organisation to do this.
 This presentation discusses different roles and characteristics of a leader and
a manager within Starbucks.
 Starbucks is the most popular premium coffee brand which currently coffee
café houses in many countries.
 Headquarter of the company is situated in Washington, United States.

MAIN BODY
 Comparison of various characteristics and roles of a manager and a leader
 Currently Starbucks is very reputed coffee café brand in across the world.
 The main reason behind its high reputation is the effectiveness of its various leaders and managers.
 In this situation, major roles and characteristics of various existing leaders and managers has been
discussed below in the comparative form.
 Roles and characteristics of a leader
 Informs team members about the task
 This is one of the key roles of a leaders within Starbucks company, in which the leaders
within company are responsible to inform different team members and employees about
the task.

CONTINUE….
 Basically, these tasks have given by a manager of company leader.
 In this situation, a leader within Starbucks have to inform its team members about
various tasks to complete them on time.
 Maintains coordination between manager and employees
 A leader within Starbucks plays a very effective role in maintaining a coordination
between the manager and employees.
 Basically, employees want to communicate their manager about any issues or matter,
in which their leader helps employees in coordinating with their respective manger.
 This role and characteristic of leader promotes effective employee relations as well.

CONTINUE….
 Situational theory of leadership
 According to situational leadership theory, leaders of Starbucks have to turn their
behaviours and styles of leadership according to organisational situations.
 This is necessary to a leader for taking very productive work through employees.
 Roles and characteristics of a manager
 Makes a productive plan
 Formulating or making a productive plan for the organisation is a major role of
the manager in Starbucks.
 The manager of company makes different plans for various activities to conduct
them in very effective manner in workplace.

CONTINUE…
 Provides guidelines to employees
 This is another very productive role or characteristics of Starbucks’
manager where it develops and provides different guidelines to
employees in workplace.
 These guidelines help to employees for working effectively in
workplace.
 Situational theory of leadership
 Administrative theory of Fayol is an appropriate theory of management
which guides the managers within Starbucks for properly monitoring
and controlling various activities of administration of organisation.

CONCLUSION
 On the basis of above findings roles and characteristics of a manager and a
leader are very essential to Starbucks for maintaining its very higher reputation
in the international coffee café business.
 The leaders and managers have currently enabled to this company for gaining
huge competitive advantage and profit margins in market place.

REFERENCES
 Books & Journals
 Zhou, H. and Li, L., 2020. The impact of supply chain practices and quality
management on firm performance: Evidence from China's small and medium
manufacturing enterprises. International Journal of Production Economics.
p.107816.
 Gao, F., 2017. Omnichannel Operations Management.