Starbucks: Differentiating Leadership Roles and Management Functions

This presentation provides a detailed analysis of the roles and characteristics of leaders and managers within the context of Starbucks. It highlights the importance of both roles in achieving organizational success, focusing on decision-making, team building, communication, monitoring, resource allocation, and representation. The presentation further explores key attributes such as a positive attitude, motivation, and creativity that are essential for both leaders and managers to effectively guide and inspire employees. The content is based on a real-world scenario where the presenter is applying for a team leader position within Starbucks, making it highly relevant for students studying leadership and management principles. Desklib offers a wide range of solved assignments and past papers for students to further enhance their understanding of these concepts.

PROJECT - 1
Management and
Operations

Content Covered
• Introduction
• Different roles and characteristics of a leader and a manager
• Conclusion
• References

Introduction
Management and operation is an effective process to increase the
efficiency of the business. It helps in controlling and managing all the activities
in order to attain positive results in appropriate manner. It define the effective
process to producing goods and service in better way.

Different roles and characteristics
of a leader and a manager
Leaders and manager play an important role in the business to
manage and control all processes in order to achieve success at market place.
Main aim of both is to increase the overall productivity of employees as well
as company.

Role of Leaders
Decision maker:
Main role of leader in Starbucks is to take the best decision for their empl
oyees and company. Before taking any kind of action, it is an important responsi
bility to undertake effective research in relation with customers, stakeholder and
competitors.

Cont....
Team building:
By providing better guidance and effective information, leader easily builds a
team which works together for attaining common goals.

Communicator:
Effective communication with team members is one of the important
roles of leader in Starbucks.
Cont....

Role of Manager
Manager plays an important role in Starbucks because they are responsi
ble to manage all the activities in an effective manner in order to get better res
ults with optimum utilization of resources.

Monitor role:
It is one of the main role of manager to monitor all activities performed
by employees so that they can be guided accordingly and their performance
can be improved so make the process better.
Cont....

Resource allocator:
Allocating available resources to all the departments in such a manner
that need of all will get satisfied is also an important responsibility of the mana
ger so that every division can perform their work effectively.
Cont....

Manager as a spokesperson:
Main role of the manager in Starbucks is to represent all activities in fro
nt of employees so that they can easily follow and get the best results.
Cont....

Characteristics of a Manager
and Leader
Positive attitude:
It is important for both manager and leader to have a positive attitude wh
ich influence the employee’s performance.