Leadership & Operational Management Analysis: Starbucks Project

This report provides an in-depth analysis of management and operations within Starbucks, focusing on the roles of leaders and managers and their impact on achieving business objectives. It explores various approaches to operational management, including Total Quality Management, Lean Production, Six Sigma, Supply Chain Management, and Business Activity Re-engineering, and assesses their importance in enhancing productivity and customer satisfaction. The report also examines internal and external factors, such as human resources, value chain, corporate culture, physical assets, buyers, suppliers, economy, and competitors, that influence decision-making and operational management at Starbucks. Furthermore, it evaluates the impact of these factors on the community and business environment, providing a critical assessment of operational management applications and their effects on the company's performance. Desklib offers a wealth of similar student-contributed assignments and study resources to support your learning journey.

MANAGEMENT AND OPERATION
(PROJECT 2)

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1............................................................................................................................................1
P4 Approaches of operations management and leaders & managers role .................................1
P5 Importance of operational management in attaining business objectives .............................3
M3 How manger and leader improve operational management efficiencies..............................3
TASK 3............................................................................................................................................4
P6 Factors that effect upon decision-making and operational management...............................4
M4 Factors impacts the community and business environment of Starbucks ...........................5
D2 Critical evaluation of operational management application and factors ..............................6
CONCLUSION ...............................................................................................................................6
.........................................................................................................................................................7
REFERNCES ..................................................................................................................................8

INTRODUCTION
In modern world, management is essential aspects which supports to control and mange
whole operations and activities in an efficient manner. Hence, each and every organisation seeks
in order to select correct administration system within the enterprise for monitoring as well as
managing business functions (Alderton and Saieva, 2013). So in this way they can attain their
long term goals and objectives which can acquire success and growth in competitive market.
Management and operation is important part of the company because with the support of this
they can raise their effectiveness.
This project is based on Starbucks, is a food restaurant that deal with grocery products.
This file will discussing regarding different approaches of MO also informing in an impressive
way. Importance of OM in order to achieving objectives and goals of the company will also
determined in this report. Different types of factors that effect on decision-making and
operational management are described here.
TASK 1
P4 Approaches of operations management and leaders & managers role
It is important and necessary in order to evaluate the real condition of organisation.
Along with this, there are various kind of key approaches which is used by cited business in
respects to controlling and managing their operations as well as activities. With the support of
this they can acquire more success and growth in marketplace. OM involves as a significant
methods because with the use of this they can achieve long term goals and objectives as well as
manage all production activity in an essential manner (Anderson and et. al., 2015). There are
some role and responsibilities of manager or leader which are determine under this as a effective
manner:
Managers role Leaders responsibilities
 Gathering reliable and real information
about organisations.
 Monitor and manage whole business
operations, functions and activities in a
systematic manner.
 To generate social and healthy
relationship with their mangers and
workers in a systematic way.
 Maximise confidence and motivation
level for their staff members.
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 Co-ordination of various policies and
members in order to achieve high
productivity as well as profitability in
an effective manner.
 Developing and improving healthy as
well as safe working surrounding
within the enterprise.
 Giving correct development & training
programmes or guiding in a proper
manner to employees.
 In order to lead effectively to their
workers towards their tasks.
There are different methods of operational management which is use leader and manager in order
to increasing competitive benefits in marketplace (Barcelo, 2010). These approaches are
determined under this:
Total quality management: TQM is an essential method of the business organisation for
increasing their product quality at higher level. With the use of this aspects Starbucks can
enhance their services and product quality in an effective manner.
Learn production: It is also very important method which play significant role in growth and
success of the enterprise. With the use of this factor company can utilise their necessary
resources in a proper manner. It is also very beneficial in maximising products or services
standard rate.
Six sigma: One of the important factor of evaluating operational management in a essential way.
It will support in improving product quality and output of the company in an systematic manner.
Starbucks use this concept in their business operation and activity because it is useful in reducing
additional cost of grocery products. This is adopt by the organisation for producing their healthy
goods without some difficulties.
Supply chain management: With the help of this concept, manger and leader of the business can
mange their activities and operations in an efficient way (Barney, 2012). This concept is use in
order to supply their products or services as well as facilities to buyers as per their desire in
effectively.
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Business activity Re-engineering: It is one of the bast strategy which is mainly focuses on
evaluating the enterprise activities and functions in order to make rethink regarding their policies
or practices to develop their operational facilities, fulfilling buyers requirements as well as make
competitive benefits. Cited company use BPR in regards to developed fundamental interaction
and action with their clients as well as adding valuable in their SCP (Supply chain process).
P5 Importance of operational management in attaining business objectives
Operational management is very essential part of each and every company because with
the support of this , manger can control all operations and activities in a systematic manner. With
the use of this, business can maximise their size and scope in order to acquire success or growth
in competitive place (Barton and Court, 2012). There are several kinds of significant and values
of OM in the Starbucks context which are determined under this:
Develop and improve productivity of enterprise: With the use of this aspects company can
maximise their effectiveness and productivity level in an essential style. As a simple word,
business use this methods and continuously maximise their revenue and profit level.
Administration of buyers satisfaction: OM help company in providing better satisfaction level to
their potentials and target customers towards product or services. So in this they highly satisfied
and give products in bulk. Starbucks also try to reduce their product cost in order to promote
their buyers due to their basic needs and requirements.
Expensive but significant: OM is very costly aspects in comparison to other. But is is very
useful and beneficial for each and every enterprise in regards to monitor and mange production
and operational activities in a effective or efficient manner.
Communication coordination: It is very important factor of operational management, with the
use of this manger can communicate with their subordinates in a quick or correct manner. If it
will leads in order to maximise the workforce capacity. Accurate communication among various
department can develop business efficiency.
Market Expansion: In this an enterprise can maximise their share in market by expansion of
their activities and operations which highly increase number of customers (Benzarti and et. al.,
2013). From the same, manager can conduct research in reads to know the merits and demerits of
the organisation. It will support in order to vie with the outside surrounding. Mentioned
company can expand their business activities by beginning large outlets.
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M3 How manger and leader improve operational management efficiencies
According to the above mentioned role and responsibility of both person which is
essential because it support to control all operations and activities of company in a systematic
way. They are responsible to give appropriate direction and guidelines to their subordinates
towards their work. In each and every organisation, manager or leader play essential role towards
their growth and success. They are liable for managing as well as monitoring whole functions
and activity related to operational and functional. Restaurant keeping positive effects among
their workers which can ultimately maximise their share and profitability in marketplace. They
mainly focus of giving better training to their staff members (Bititci and et. al., 2011). Trained
employees can achieve the long term goals and objectives of the business organisation. They also
promote them in regards to set up their personal development. Manager and leader of the
company is consider in rewarding staff members for their performance as well as power in
rectifying and dealing all problems.
TASK 3
P6 Factors that effect upon decision-making and operational management
There are mainly two factors such as internal and external which effects the business
development as well as their growth either positive or negative ways. Administration of the
organisation that face different difficulties in their operations and environment directly (7
Factors Determining the Internal Environment of a Business, 2015). It will also influence upon
the process of judge-making. Both elements influence the company surrounding in an equal
manner which can effects on Starbucks operational management.
Internal factor: There are several kind of factors which highly effects the decision-making
process are as follows:
Human resources: They plan important role in recruiting and selecting knowledgable candidates
who can achieved business goals and objectives. Something they faced many difficulties in
hiring skilled persons. They can not provide internal and external recruit approach to candidates
because they have less capital. Organisation also face some issues related to employees
inefficiency, so it may effect on enterprise sustainability as well as profitability.
Value chain: This aspects involves to the practices, policies & ethics of the company. It is
mainly linked with business vision and mission. With the help of this system company can
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identify their buyers behaviours of the community (Brandon and Mullan, 2013). Inaccurate
system can effect the management judge-making process. It also influence the business
conditions at workplace. This method is select by the Starbucks upper level management so in
this they continuously grow in market.
Corporate culture: It will highly effects the working activity of organisation. In this kinship
among the lower, middle and upper level management which testimonial in the growth and
profitability of the company. In this organisation communication is follows in order to
communicate with other in freely.
Physical assets: All facilities in technology, machinery and capacity of equipments etc. are
identify as an another aspects which effects on the industry competitiveness. Accurate machinery
working, advanced technology use is important and useful for the running all business function
in a smooth way.
External Factor:
Buyers: An organisation sustainability in depends on their buyers. Purpose of the company in
order to generate clients for long duration (Chase and et. al., 2010). It is define as a mangers duty
in orders to make better relationship with their potentials and targets clients. Requirements of the
organisation to complete their buyers expectation due to product quality. It is positively influence
the industry profits or sales.
Suppliers: They are main part of the industry that produce raw materials to their production
department. So in this way company produce their goods to the last consumer in a proper way.
Better supply source support in running all business operations and function smoothly. Needs
and requirements of manger to sustain better king with their provider.
Economy: This condition of the nation which influence on the business dignity and society. In
this whole functions are based on currency fluctuation, policies and terrorism etc. all theses are
drops behind the companies.
Challengers: Starbucks have different competitors which are existence in same market and
provide similar products to customers. Manger require in order to sustain the product quality as
well as fulfil buyers expectation in an correct way.
M4 Factors impacts the community and business environment of Starbucks
Above all internal and external factor influence the company performances and their
productivity in a direct or indirect manner. Internal aspects is essential part of the organisation
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which is beneficial for them in order to increase their sales and revenues in an effective manner
(Brown and et. al., 2013.). In this buyers are main in the success and growth of the enterprise
because without this they can not maximise their profitability and productivity level in a proper
manner. Human resource is essential part of the company because they play important role in
recruiting and selecting knowledgable candidates. But sometime they have negative effects
because mentioned business has less capital in order to providing internal and external hiring
sources.
D2 Critical evaluation of operational management application and factors
According to the Alderton, (2013) OM is the essential aspects which support in regards to
control and manage business operations and production activities in a proper manner. Along with
this, OM support in maximising the organisation productivity and effectiveness level in an
efficient way.
As per the other hand Barcelo, (2010) there are different aspects which influence on
activities and their development either direct and indirect way. Therefore, it is needed to be
evaluate all functions in an effectively.
CONCLUSION
As per the above mentioned project, it can be determined the management and operation
are essential part of the organisation. Company use different approaches of operational
management which is significant in order to identify their product quality. Business use lean
production methods in regards to attract large number of the customers towards services or
goods. Internal and external factor also used to determine positive and negative effects of them
upon the organisational culture and decision-making process. OM is important in improving
enterprise productivity and profitability level as well as increase sales. In this manger and leader
play significant role in achievement of growth and success of industry. Because they are capable
to motivate their workers in respect to encouraged work effectiveness.
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REFERNCES
Books and Journal :
Alderton, P. and Saieva, G., 2013.Port management and operations. Taylor & Francis.
Anderson, D. R., and et. al., 2015. An introduction to management science: quantitative
approaches to decision making. Cengage learning.
Barcelo, J., 2010. Fundamentals of Traffic Simulation, volume 145 of International Series in
Operations Research & Management Science. Car-following: a historical review.
Barney, J. B., 2012. Purchasing, supply chain management and sustained competitive advantage:
The relevance of resource‐based theory.Journal of supply chain management.48(2).
pp.3-6.
Barton, D. and Court, D., 2012. Making advanced analytics work for you.Harvard business
review.90(10). pp.78-83.
Benzarti, E., Sahin, E. and Dallery, Y., 2013. Operations management applied to home care
services: Analysis of the districting problem. Decision Support Systems. 55(2). pp.587-
598.
Bititci, U. S., and et. al., 2011. Managerial processes: an operations management perspective
towards dynamic capabilities. Production Planning and Control.22(2). pp.157-173.
Brandon, C. J. and Mullan, P. B., 2013. Teaching medical management and operations
engineering for systems-based practice to radiology residents. Academic
radiology.20(3). pp.345-350.
Brown, S., Bessant, J. R. and Lamming, R., 2013.Strategic operations management. Routledge.
Chase, R. B., Jacobs, F. R. and Aquilano, N. J., 2010.Operations and supply chain management.
Mcgraw Hill.
Online
7 Factors Determining the Internal Environment of a Business, 2015. [Online]. Available on:
<http://www.economicsdiscussion.net/business-environment/7-factors-determining-the-
internal-environment-of-a-business/10099>. [Accessed on 22nd September 2017].
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