This report provides a comprehensive analysis of Starbucks' management and operations, with a specific focus on the roles of managers and leaders within the organization. It delves into the career highlights of Kevin Johnson, the former CEO, and examines his transformative impact on key operational areas such as retail, day-to-day operations, and supply chain management, particularly through the implementation of automation. The report evaluates the influence of both internal and external operational environments, highlighting how factors like human resources, financial capacity, technological advancements, and environmental constraints have shaped Starbucks' performance. It further explores the management and leadership approaches adopted by Johnson, emphasizing improvements in productivity and supply chain management, while also offering recommendations for future improvements, such as considering employee perspectives and community contributions. The report concludes by referencing relevant academic sources to support its findings.
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