Enhancing Starbucks Service: Quality Management, Systems, and Staff

This essay provides an overview of quality management principles and their application within Starbucks. It emphasizes the importance of self-assessment in determining the company's current state of health, highlighting how managers can identify areas for improvement by comparing performance against set objectives. The essay also discusses the crucial role of effective communication and record-keeping in quality management, explaining how clear communication channels facilitate the implementation of new strategies and resolve operational issues. Furthermore, it examines the stages of staff consultation at Starbucks, noting how engaging employees at all levels fosters a collaborative environment and encourages the exchange of ideas. Finally, the essay suggests modifications to existing systems, such as implementing Statistical Process Control to track mistakes and investing in employee training, to enhance service quality at Starbucks. Desklib provides this and many other solved assignments to help students in their studies.

QUALITY MANAGEMENT

Introduction
Quality management in an organization assures that the
product or services of a firm is of quality nature. . The
main components in a quality management are as:
quality planning, quality assurance, control and
improvement. It is basically a concept used in an
organization to provide superior products and services
to its stakeholders.

4.1 The role of self-assessment in order to determine Starbucks current “State of Health”
It is important for the quality managers of the company
to understand the concept of “ State of health” for
determination of business operations of the cited
company. Self assessment pays a vital role in the
prosperity of a firm. The assessment needs to be done
against the objectives set by the company.
The manager of Starbucks need to make their own self
assessment so as to know their flaws and good works.
According to the best knowledge of the manager of
Starbucks , the company can be designed and operated
in such a manner which enable it to accomplish the set
targets and objectives.

4.2 The importance of communication and record keeping in quality management
There is a much importance of communication and effective
record keeping in Starbucks. Communication is the process by
which information from one department is carried over other
department. If the manager of Starbucks wishes to opt for new
strategies and techniques to enhance the quality in their
premises, then it is necessary for him to communicate this to
the employees and lower level managers so as to implement it
effectively. Communication is also very important for the
business organization as it enable the company to coordinate
with outsiders as well as its employees of the company. To
resolve the issues in the company, it needs to be communicated
properly.

4.3 Stages of staff consultation in Starbucks
For growth and development of all the aspects of organization, it is
must for the employees of the company to exchange their views and
opinions by talking to each other. The manager of Starbucks applies
different types of approaches and methods which are useful for
maintaining the quality of products and services.
The manager consults his staff and employees at all the stages of the
company. Through this, it leads to encouragement in all employees
of firm. There are three level of staff in the company that are; top
level management, lower level management and employees. Top
level management percepts the ideas and strategies and assign the
duty to implement it to lower level.

4.4 New systems or modifications to existing systems that could improve service quality.
There is a need to modify the existing system of
Starbucks to make it more efficient and viable. These
requirements should be done by the cited company:
to track mistake by using Statistical Process Control:
this method can be used to track issues and also to
keep the records of data in company.
Invest in training of employees: the manager of cited
company needs to conduct the training sessions of
the company in order to develop the skills in its
employees.

References