Analysis of Organisational Change at Starbucks, Singapore: Report
VerifiedAdded on  2023/01/16
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Report
AI Summary
This report examines organisational change at Starbucks in Singapore, focusing on the challenges and solutions related to managing a diverse workforce and expatriate managers during peak seasons. The company faced issues such as communication barriers stemming from linguistic and cultural differences. The report highlights the implementation of employee training programs to address diversity and improve interpersonal relations. It also discusses the importance of proper communication in conveying organizational goals and resolving employee issues. The report references the use of change management and leadership theory, specifically Kotter's model, to resolve these issues. The success of the changes is attributed to improvements in diversity, communication, and the attraction of a broader client base. The challenges included training employees from diverse cultural backgrounds and acclimatizing them to the Asian market's cultural nuances. The report concludes by emphasizing the importance of effective communication and cultural sensitivity in the organization.
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