EPC Modeling: Analysis and Improvement of Stardust Insurance Group

This report presents an analysis of the Stardust Insurance Group's current system using EPC (Event-driven Process Chain) modeling. The study identifies key issues within the organization, such as challenges in customer interactions, claim processing, and the need for improved online services. The report proposes a new enterprise architecture to address these issues, focusing on online claim checking, automated invoices, and centralized data storage. The goal is to enhance customer service, streamline processes, and improve overall efficiency. The proposed system aims to provide customers with online access to insurance data, easier claim submissions, and a more user-friendly experience, ultimately improving the company's customer base and operational effectiveness. The report highlights the importance of adapting to modern customer expectations and leveraging technology to overcome current limitations.

Running head: EPC MODELLING
EPC MODELLING
Name of the Student:
Name of the University:
Author Note

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Part 1 EPC Modeling
Task A

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Task B

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Part 2 STARDUST INSURANCE GROUP
Task B1

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Task B2
Task B3
The main aim of this assessment is to identify the issues faced in the present system. With the help of
a new enterprise strategy for Stardust insurance group it will become easy to overcome the challenges.
The system will allow the customer to check the insurance related data online and will be able to claim
their insurance effectively. The online system will make the renewal process easy for the customer and
the user will be able to achieve better support from the insurance company to provide services towards the
customers. The new enterprise strategy will provide services towards the customer with the help of online
platform. At present the organization has faced several issues regarding the services provided towards the

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customers. It is expected that the new strategy will be able to enhance the services offered and will ensure
a better way of managing the activities. The issues that are identified within the organization are listed
below:
 Issues faced by the insure to reach the agents and this impacts the services offered towards the
customers
 Customers faces issues with claim renewal and this has impacted the customer base widely
 The checking issues has impacted the overall services offered by the organization towards their
respective customers
 The claim processing and payment system has made it difficult for the customers. Thus there is a
high need to implement an effective customer oriented architecture
 The invoice generated was not affective and has the potential to impact the performance widely
The new architecture is able to provide better way of managing the customers and will ensure that
each requirement have been fulfilled successfully. The new to be architecture model will be able to
provide a better support towards the services offered. This will enhance the ability of stardust insurance
group and will increase the customer base. The new enterprise architecture will be able to provide online
system towards the customers that will focus on generating online checking and online renewal processes.
The online architecture will allow the customer to perform all the activities without facing any challenges.
The issue is with the current architecture can be resolved with the to-be model. The system will allow the
customer to check the insurance related data online and will be able to claim their insurance effectively.
The online system will make the renewal process easy for the customer and the user will be able to
achieve better support from the insurance company. The payment process will also become easier with
the development of new architecture. Thus it can be stated that the new system will be able to provide a
better service towards the customer and will ensure that the challenges faced with the pervious
architecture are resolved successfully. The main points for improvements in the current system by the
STARDUST organization are:

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 Online claim checking
 Online claims
 Online claim confirmation
 Automated invoice and updates
 Central cloud data storage

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Bibliography
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models. In International Conference on Business Process Management (pp. 698-709). Springer,
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