Stewardship and Governance: Application in Victoria Hotel Melbourne

This report delves into the stewardship model and its relevance within the hospitality industry, specifically using Victoria Hotel Melbourne as a case study. The study explores the stewardship model developed by Block, emphasizing its importance in delivering high-quality service. It examines the model's critical justification, potential benefits, and challenges in the context of the hotel. The report highlights how the stewardship model, which prioritizes service over self-interest and promotes team participation and accountability, can be applied in Victoria Hotel Melbourne to enhance service quality and customer satisfaction. It also discusses the shift from traditional leadership models to stewardship, the benefits of increased employee control and decision-making, and the potential downsides like reduced upper-level management control. The report concludes by summarizing stewardship's core elements: command, control, and accountability and how these elements can provide flexibility and stability within the hotel's operational framework.

Running head: STEWARDSHIP AND GOVERNANCE
Stewardship and Governance
Name of Student
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Contents
Contents......................................................................................................................................1
Introduction................................................................................................................................2
Critical Justification of the Stewardship Model.........................................................................2
Analysis of the potential benefits and challenges in evaluation of this model in Victoria Hotel
Melbourne..................................................................................................................................4
Application of Stewardship model in Victoria Hotel Melbourne..............................................5
Conclusion..................................................................................................................................7
References..................................................................................................................................8

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Introduction
The study is basically focusing on the development of the stewardship model and its
application in the hospitality industry. This stewardship model which is developed by Block
has prime significance in the hospitality business. The study is also reflecting on the critical
justification as ell the selection of this model as the most important model for providing high
quality service in hospitality industry. The study also reflects on providing deep insights and
knowledge on the stewardship model which might be applied in Victoria Hotel Melbourne
which is initiated in this study as well. It should also be providing description of the potential
benefits and the challenges to be faced by the Victoria Hotel Melbourne in the evaluation and
the application of this model as well. It is also describing that how the stewardship model
introduced by Block has been applied in this hotel so that this will help in providing value to
the service and not on the self interests of the employees or the other stakeholders involved in
the hospitality business.
Critical Justification of the Stewardship Model
Stewardship is defined as the set of principles and practices which is useful in dealing
with the policies and procedures or the management practices with the string sense of
ownership and responsibility for the final results to be illustrated. It is the idea of control
which is given to the customers and developing self reliance on all whose lives should get
affected by the business organizations (Ross et al., 2016). The stewardship focuses on four
set of principles or practices which involves provides high quality service to the customers,
service over the self interests, participation in a team and not by individuals and the
accountability and responsibility for the final outcome to be reached by any individual in
business organizations as well. The stewardship requires that the individuals should be the
stewards of the region or community where they live in. They should be involved in bringing

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out sustainability for the business. They are to be selecting service over the self interest. It is
also seen that empowerment is required for the stewardship to be working effectively and its
application in Victoria Hotel Melbournes as well. The individuals should be able to respond
very well in the complex situation and they should be self motivated, accountable and will be
talking own responsibilities to create the best place possible in the Victoria Hotel Melbourne
as well.
According to Ross et al. (2016) Block has introduced the stewardship model which is
changing the way the individuals should be working in any Victoria Hotel Melbournes. It is
obvious that the stewardship model has been replacing the leadership as leadership only vests
power into one individual by another and that individual will not be able to get the value
needed it. It is seen that leadership often goes bias for the low level employees of the
individuals rather than the upper level employees (Ross et al., 2016). In case of stewardship
there has been might change came over the control and governance of the Victoria Hotel
Melbourne involved in the development of the proper operational setting as well. In
accordance with Hernandez, (2012) leadership is closely associated with management which
tells that how the employees and the other stakeholders in the business were closely involved
in Victoria Hotel Melbourne. Knight & Landres (2013) argued that management is not so
much important but governance is very much essential in managing and controlling the
interest and the expectations of the individuals as well. It is seen that the current
organizational structure do not act like this way. The stewardship model is providing greater
control over the employees who are communication or interacting more with the customers
on a daily basis. In accordance with Hernandez (2012) the model introduced by Block is not
so much concerned with the patriarchy concept where the all levels of the Victoria Hotel
Melbournes should get involved in controlling, providing consistency and predictability for
the achievement of the common goal. According to Fukuyama (2013) the stewardship model

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is trying to involve partnership rather than patriarchy. The partnership concept introduced by
this model has the co0mmand and the control system to be properly im0lemnted which
should be minimizing bureaucracy and reducing the overall costs and improved customer
service as well for the customers in any Victoria Hotel Melbourne as well.
Analysis of the potential benefits and challenges in evaluation of this model in Victoria
Hotel Melbourne
The potential benefits for the adoption of the stewardship model could be the
excellent control and command over the purposes and the operations. The model also helps in
making effective decision making and the achievement of the predetermined objectives are
done at the best level possible (CH Chan & Mak, 2014). This model also provides the benefit
of reducing the power of bureaucracy which develops a strong and healthy work culture by
which the employees and other stakeholders could be able to work in a comprehensive
manner. According to Hernandez (2012) the model also has the benefit of introducing
accountability in the decisions what the lower level employees make it and they were given
much more stability and freedom to have their opinions to be raised as compared with the
upper level management.
The challenges for the evaluation of this block model could be that there is lowering
of hold of the upper level management in Victoria Hotel Melbourne which might proved to
be not good for the stability and flexibility as with leadership the upper level management of
this hotel is vesting power on the lower rank employees and does not support them to provide
high quality services (Parris & Peachey, 2013).

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Application of Stewardship model in Victoria Hotel Melbourne
Victoria Hotel Melbourne is one of the largest and reputed hotels in Australia.
Victoria Hotel Melbourne has the aim of providing high quality service to the customers so
that there is excellent customer satisfaction level to be introduced (ibis-styles-the-
victoria.melbournetophotels, 2018). The stewardship model introduced by Peter Block
indicates that if the lower level employees are more accountable and participate much more
in the decision making process, then the customer satisfaction could be achieved easily
(Brunner, 2015). It is aid that if the employees of lower ranks have the more command and
control over the service then the customer value will be generated which is useful. The
employees should be working in partnership for achievement of the common goal as well.
This model will make the employees of Victoria Hotel Melbourne to be cynic and make it
involved in taking biased decisions as the cynic in a group can affect the partnership goal of
the other employees working in partnership in Victoria Hotel Melbourne (Waters, Sevick
Bortree & TJ Tindall, 2013). So there are high levels of cynicism to be developed from the
adoption of this model. This model also indicates that the Victoria Hotel Melbourne does not
perceive the top down nature of the business and the organizations at that time could not be
able to implement empowerment and personal accountability which will prove to be
threatening for the lower level employees. This model also provides the benefit of making the
lower rank employees to become much more result oriented as compared with the upper level
management of any Victoria Hotel Melbourne as well (Parris & Peachey, 2013). This model
also provides the power of making much more contribution as a team rather than an
individual working in any Victoria Hotel Melbourne. This indicates that the employees of the
hotel should be working together in order to get quick and proper results of achieving the best
quality services and increasing the market share in this competitive hospitality industry. This

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model also contributes in better exchange of information between the upper and the lower
level management in any Victoria Hotel Melbourne.
In accordance with Hernandez (2012) stewardship will help in developing
accountability for the results without defining the purposes of the others, do not have to
control others or take care of them as well. It is obvious that the control is laid only to those
team members or the employees who do not have the priority of controlling others and who
are involved greatly ion work. Stewardship always gives more reliability and freedom to each
and every team members and other employees in the Victoria Hotel Melbourne to have high
credentials and values in the opinions they serve and keep within themselves as well.
According to Fukuyama (2013) stewardship should be able to provide care to the individuals
without having any control mechanisms to be able to apply on it. The ownership and
responsibility are the two main elements of stewardship which provides and brings in success
at every level of this hotel.
The current business model for Victoria Hotel Melbourne will be providing lesser
control over the individuals who are interacting more often than not with the customers as
well (Hernandez, 2012).The power actually vests on the line manager or the supervisor rather
than on the employees which is not justified in this model introduced by Block. The is model
is in relation with providing power more to the individuals having the lower ranks and think
that they should be able to control and accountable of the decisions taken rather than the
upper level management (Hernandez, 2012).

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Conclusion
From the study it is evident that the idea of stewardship has its roots in the idea of
religious and environmental stewardship. It is concluded that stewardship is generally a wide
and innovative concept which does not have so much of significance existed in the business
model of Victoria Hotel Melbourne. It concludes that command, control and accountability
are the three elements of stewardship which provides better flexibility and stability in this
hotel.

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References
Brunner, O. (2015). Land and lordship: structures of governance in Medieval Austria.
University of Pennsylvania Press.
CH Chan, S., & Mak, W. M. (2014). The impact of servant leadership and subordinates'
organizational tenure on trust in leader and attitudes. Personnel Review, 43(2), 272-
287.
D. Waters, R., Sevick Bortree, D., & TJ Tindall, N. (2013). Can public relations improve the
workplace? Measuring the impact of stewardship on the employer-employee
relationship. Employee relations, 35(6), 613-629.
Fukuyama, F. (2013). What is governance?. Governance, 26(3), 347-368.
Hernandez, M. (2012). Toward an understanding of the psychology of stewardship. Academy
of Management Review, 37(2), 172-193.
Houghton, J. D., Neck, C. P., & Krishnakumar, S. (2016). The what, why, and how of
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Management, Spirituality & Religion, 13(3), 177-205.
ibis-styles-the-victoria.melbournetophotels (2018). Retrieved from http://ibis-styles-the-
victoria.melbournetophotels.com/en/
Knight, R. L., & Landres, P. (Eds.). (2013). Stewardship across boundaries. Island Press.
Parris, D. L., & Peachey, J. W. (2013). A systematic literature review of servant leadership
theory in organizational contexts. Journal of business ethics, 113(3), 377-393.

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Ross, A., Sherman, K. P., Snodgrass, J. G., Delcore, H. D., & Sherman, R.
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Wilkinson, M. D., Dumontier, M., Aalbersberg, I. J., Appleton, G., Axton, M., Baak, A., ... &
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