StorPlus: Comprehensive Action Plan for Implementation Report

This report outlines a detailed action plan for StorPlus, a supermarket services provider, aiming to achieve its business objectives. It begins with an executive summary and an introduction to the company's mission, vision, values, and strategic direction. The report then addresses the company's objectives, including reducing complaints, increasing distribution, and engaging employees. Task 1 analyzes operational resource requirements, proposing action plans, identifying resources needed, and establishing success criteria. Task 2 presents a performance measurement plan using a balance scorecard, defining objectives, measures, and targets. Task 3 discusses potential risks to implementation, along with a contingency plan. Finally, the report includes a one-page business case proposal for resourcing, detailing costs, benefits, impacts, delegation of authorities, and the procurement process.

StorPlus Action Plan for Implementation
Executive Summary
The first task of this paper designs an operational plan for the company. The paper analyzes
the resources required and options for implementing the operational plan .The paper also
identifies the performance indicators and the problem solving methods to be used in case a
problem occurs. The paper also approximates the costs that need to be incurred to implement
the Action plan successfully. The expected benefits that the plan is expected to accrue to the
organization are also clearly explained in the report. The objectives of StorPlus Action
include
Introduction
The paper begins with an introduction of the company. The mission statement of the
company is to provide the highest quality supermarket services to our valued wholesale
customers. StorPlus vision is to become within five years a reputable premier supplier of
independent supermarkets within Southeast Queensland. The core values of the company
include innovation and continuous improvement, customer satisfaction and quality, team
work, health and safety. The strategic direction of the future is also discussed. The strategic
direction of the company include; engaging customers, increasing market share, growing
production capacity of the company and creating a high performance organization. The paper
also discusses the performance measures of used by the company and budget estimates for
the company. The organizational structure of StorPlus is also drawn and discussed in the

report. The procurement policies and laws of StorPlus are also discussed in this report. It is
based around purpose, scope and the resources itself. The relevant legislation regarding
procurement in this industry is also discussed. The legislation that governs procurement
includes non-discrimination, maximization of value for the company, risk management in
procurement, procurement planning and responsible management of finances.
Company’s Business Objectives
The objectives of StorPlus include:
 Reducing complaints per 100 orders to less than 2
 Increasing distribution by 15% within every financial year
 Increasing the volume of order handled by the company to more than $500,000
 Engaging workers in development of strategic goals of the business and professional
development.

TASK 1!!!! (fill out tables using the information provided in assessments and case studies)

1. Collate and analyse the operational resource requirements in consultation with your team to implement an operational plan to meet
the organization’s business objectives.
StorPlus Resource Requirements & Outcomes Plan
Prepared by: Position: Signature: Date:
Task Objectives
(based on the
company’s
requirements)
Performance
indicators
(extract from case
material)
Action plan/ Activities
(propose how to achieve
goals)
Resources needed
(what is needed to
support goals)
Implementati
on date
(when would
this be
introduced)
Success criteria/
Outcomes
(how would this benefit
the company)
Engage with
customers:
 Raise
organisational
profile by 20 %.
 Improve
customer
satisfaction
performance by
10%.
Percentage of
rejected orders
Percentage of
customers
satisfaction with
product line
Improve customer after
sale services.
Ensure easy and
effective
communication between
the company and the
customer by providing a
24 our communication
line and addressing the
concerns of customers
whenever they arise.
Telephone
IT infrastructure
Additional employee
to facilitate better
communication
Financial resources
Within three
months of
preparation of
the
operational
plan
Decrease in complains
to less than 2%
Improving customer
satisfaction by at least
10% within the first one
year.
Increase
Percentage of Increase the number of Human resources. Immediately Increase in value of

2. Provide a performance measurement plan to assist the organization to identify and monitor the expected organizational outcomes
StorPlus Balance Scorecard
Prepared by: Position: Signature: Date:
Objectives
(based on the company’s
requirements)
Measures
(what metrics to be used)
Targets(% to achieve) Initiatives
(supporting factors to assist desired
outcomes)
Q1 Q2 Q3 Q4
Engage with customers:
 Raise Organizational profile
by 20 %.
Percentage of increase in company
profile
Increased marketing
Improved communication between
the company and the customers

 Improve customer
satisfaction performance by
10%.
Percentage of increase in levels of
customer satisfaction.
Faster processing of orders and
delivery of goods to customers.
Introduction of faster and effective
ways of reducing the time taken to
load and unload goods.
Increase distribution capacity
by 15% overall within financial
year.
Percentage increase in volume of
orders
Improving distribution
infrastructure by entering into a
contract with a logistics company to
facilitate distribution.
Seeking for more customers to
increase the demand.
Control direct and indirect
costs of operations within
budget.
Percentage in reduction of costs to the
company
Outsourcing transportation services
Adoption of technology in
distribution and management of
orders.

Engage workers with strategic
goals of business and support
professional development in
line with strategic goals.
(Targets to be set by individual
managers).
Percentage of performance
management process undertaken
Five hours of training for each team
members
Coaching of employees
Every department to set their own
performance targets
Improve health of employees
(range of specific areas).
Hours of OHS spent in consultation Increase in OHS hours consultation
to 2 hours for every quarter.
Approval  Yes  No
Name: Position: Signature: Date:
3. Discuss the possible risks to implementation of operational plan and potential control measures by discussing with your team member/s
on developing risk response and contingency plan.
StorPlus Risk Response and Contingency Plan
Prepared by: Position: Signature: Date:

Type of initiative
(based from Q2)
Identified risk
(what can
happen)
Likelih
ood
(rank 1
for low,
rank 5
for high)
Impac
t
(low/
mediu
m/
high
Response
(what will be the
consequences)
Contingency plan
(how to avoid it)
Who is responsible?
(assign staff to follow
up)
1. Improving after
sale services
Extra expenses
for the company
2
Mediu
m
Reduction in margins
by the company
Avoid additional use of resources
Customer relations
manager
2. Purchasing
addiitional staff
Failure to
increase
distribution
volumes
3
mediu
m
Proper deployment of
staff
Outsourcing transport of
customers goods
Marketing and Sales
manager
3. Sourcing new
suppliers with
cheaper
commodities
Drop in quality of
products offered
by the company
4 High
Loss of customer
loyalty and hence
decrease in revenues
Negotiation with suppliers Procurement manager
4. Increasing Wastage of man 2 Low Drop in productivity Hiring experienced and highly Human resource

training programs
and coaching
exercises
hours which may
reduce
productivity in
the short run
trained staff manager
5. Offering
employees new
and better
insurance covers
Risk in increase
of costs
5 High
Increasing employees
deductions
Divestment
Human resource
manager
6. Outsourcing
transportation and
distribution
Failure to meet
deadlines and
timely deliveries.
3
Mediu
m
Review of the
contract with the
company
Increase distribution channels Logistics manager
Approval  Yes  No
Name: Position: Signature: Date:
4. Develop a one-page draft business case for resourcing that the operations general manager may use to make proposal to board of

directors and include the approximate cost for each item, benefit to the organisation as well as a summary of delegation authorities and
the organisational procurement process.
StorPlus Business Case
Prepared by: Position: Signature: Date:
Problem/ opportunity
(based on the objectives)
Costs
(limitations/ concerns)
Benefits
(advantages)
Impacts
(how would it
affect the company)
Delegation
(who is
responsible)
Procurement
(what must be done to
achieve goals)
Increasing distribution by
20%
Increase in direct and
indirect costs
Cost of maintaining
high quality standards
and how
Increase in revenues.
This will in turn result to
an increase in profits and
hence improvement in
dividends paid to the
owners.
Better compensation of
employees to reward
their good performance
Growth in
company profile
and in customer
base. The increase
in distribution will
lead to increase in
customer base and
hence result to
more revenues for
Marketing
manager
Procuring more goods from
manufacturers to meet new
demand

and hence resulting to
higher employee
retention rate.
the company.
Reducing complaints to
less than 2%
Investing more in
quality management.
Costs of investing in
new communication
system to aid in
improvement of
customer services.
Improvement of
customer loyalty. Once
the complaints by
customers reduce, the
customers gain trust in
the company and they
end up being loyal to the
company.
Growth and
stability of the
company and
growth of the brand
name. The
provision of better
goods and services
will mean that
customers will gain
confidence in the
business and hence
contribute to its
stability in years to
Quality and
assurance team
Checking of goods quality
and state before delivery

come.
Reducing operational
expenses by 20%
Decrease in
productivity in some
departments.
Counter productivity
and hence
Increase in efficiency.
Efficiency means that the
costs of producing the
goods and delivering the
same to the customers.
Use of technology and
cut on unnecessary
expenditure will lead to
decrease in operational
costs for the business.
Improvement in
profit margins.
This is as a result
of decrease in
expenses even
though the sales
revenue remains
the same.
Operations
manager
Reduce transportation costs.
Reducing distribution costs
Approval  Yes  No
Name: Position: Signature: Date:2