MAN302 - Strategic Business Management: Tech Impact & Value Chain

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Added on  2023/04/19

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This report examines the impact of technology on value chain analysis within the context of strategic business management, focusing on Collins Food as a case study. It highlights how technological support, such as a centralized system for balancing demand and supply, has improved logistics management, inventory cost management, and customer service, particularly in online home delivery. The report also explores how Collins Food can be viewed as an Exponential Organization (ExO) by leveraging exponential technologies to enhance external resource utilization and adapt to globalization. Furthermore, it discusses the importance of integrating technology with human resources to ensure the long-term sustainability and survival of Collins Food in both offline and online food service delivery modes, emphasizing the need for adaptability and continuous learning.
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STRATEGIC BUSINESS
MANAGEMENT
TECHNOLOGICAL IMPACTS AND VALUE CHAIN ANALYSIS
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TECHNOLOGICAL SUPPORT IN VALUE
CHAIN
Development of a centralized technological system acts as a tool for balancing
demand and supply needs in both in-store and virtual supply chains.
Technological support has increased the operational impact of logistics
management and inventory cost management has improved.
For online home delivery mode professional expertise is incorporated to ensure
on time delivery and here personalized customer service is best supported by
technological upgradation.
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IMPACT OF TECHNOLOGY
Technological support is obviously good for Collins Food as it has made
customer service easier where both vendors and suppliers could easily track
market trends and customer preferences.
Advanced data management and inventory management has saved both time
and quality. Service improvement has positively affected the customer
satisfaction level enormously.
Home delivery of food through online order mode has became more systematic,
timely and personalized.
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COLLINS FOOD AS AN EXPONENTIAL
ORGANIZATION (EXO)
The implementation of Exponential organizational (ExO) technologies will
increase the effectiveness of external resource utilization and the company will
gain momentum in future.
Exponential theory describes how businesses are exponentially changing due
to the globalization effects. The business world has became more open to
changes and opportunities.
The implementation of exponential technologies as per culture and structure will
help accomplishment of business goals and face challenges in future.
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BUSINESS MODEL AND 5 YEARS
SURVIVAL
The implementation of exponential technological support will help in long term
sustainability for Collins food and will help in achieving its desired business
goals.
Both internal infrastructure and market valuation will improve as a result of this
framework.
But due to the dynamic approach of the model, Collins food need to be more
adaptable to changes and need to incorporate a culture of continuous learning
and development.
Thus a combination of well integrated and effective human resources with
digital data maintained system will help in survival of both offline and online
mode of food service delivery in Collins Food.
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