Leadership and Management Change Report: Fast Track Couriers Analysis

This report provides a comprehensive analysis of the leadership and management changes required at Fast Track Couriers, a Sydney-based courier company. The report begins with an overview of the company's strategic aims, including expansion and technological integration. It examines the key stakeholders, including employees, customers, and suppliers, and analyzes the impact of proposed changes on each group. The report then delves into the technological trends, ethical considerations, and various factors driving the need for change, such as performance gaps, business opportunities, and threats. It outlines a detailed change management plan, including specialist recommendations, stakeholder engagement strategies, and a communication plan. Furthermore, the report assesses the costs, benefits, and risks associated with the proposed changes, providing a risk analysis and a stakeholder management plan. Finally, it includes resource planning and a success measurement framework for the implementation of the changes.

Running head: LEADERSHIP AND MANAGEMENT CHANGE
Leadership and Management Change
Name of the student
Name of the university
Author Note:

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LEADERSHIP AND MANAGEMENT CHANGE
Assessment 1
Answer 1
The following report is based on the analysis and determination of the strategic aims and
organizational changes that are to be undertaken by the management of a courier company based
in Sydney named Fast Track Couriers. The business was established close to 15 years back and it
generally delivers medium to large sized packages across Sydney. The organization has recently
appointed a new external change management consultant to usher in new and effective changes
to the organization. It aims to achieve a number of different results by ushering in such changes
that includes the likes of;
1. The organization aims to expand their operations in the metropolitan area and aims to
increase the market share by 7.5%
2. Development of an integrated approach to distribution management by implementing the
different types of technologies like PDA and GPS
3. Development and maintenance of a cohesive and well motivated workforce
Answer 2
a. People- The people mentioned in this change management process are the customers and
the employees combined. The employees who works for Fast Track Couriers and the
clients or the customers the company serve can be included in this particular list. The
management must formulate an efficient change management policy to ensure the
happiness of the customers as well as the employees.
b. Process- The implementation of the PDA and the GPS in the organizational system of
Fast Track couriers will surely serve as a competitive advantage for the organization. It is

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important for the organization to be advanced and smart in its operations and will also
turn them much more sustainable in nature.
c. Technology- The technological advances in the organization must be implemented at the
earliest to gain a strategic advantage for the business. Apart from the use of GPS system
in the trucks, the company can also use automatic doors which will reduce the energy and
time of manual processing and will make it easier for the drivers to load and unload the
goods to and from the warehouses and the delivery points.
d. Structure- The most important change has to be in the organizational structure itself as
because an efficient organizational structure can change the course of the business and
lead it to the right path of success.
Answer 3
a. Technological Trends- According to the case scenario the drivers working for Fast Track
Couriers have reacted negatively to changes earlier and they will supposedly do the same
when the new changes are implemented. This is because they will strongly oppose the
GPS system as because they will have the feeling that they are not being trusted. Apart
from this they will also strongly oppose the reduction of one driver from the truck just
because of the installation of the automatic doors.
b. Ethical Trends- As mentioned earlier the reduction in the number of drivers and keeping
a vigil on the movement of the drivers at every now and then will surely attract huge
resistance.

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LEADERSHIP AND MANAGEMENT CHANGE
Answer 4
a. Changes due to Performance Gaps- A proper and effective training program
implemented by the management of the Fast Track Couriers can help in the identification
of the performance gaps of the organization. The performance gaps can also be identified
using the GPS system as it will directly show the timings at when the items are being
delivered. Therefore such type of organizational procedures can help in the reduction of
the performance gaps.
b. Changes due to Business Opportunities- The increasing demand for courier services
and the vast market to exploit provides the perfect business opportunity for the
organization. Therefore the change in the business organizations is a must for gaining
business opportunities.
c. Changes due to Threats- Threats like growth of other businesses, technological changes
of other organizations and better communication system must be addressed by
implementing radical changes in the organization.
d. Changes due to Management Decisions- Management decisions are one of the main
considerations for implementing changes in the business structure.

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LEADERSHIP AND MANAGEMENT CHANGE
Answer 5
Summary of consultation
Areas of
changes
Type of Specialist Reason to choose
this specialist
Refinements
recommended
Human
Resource
HR specialist HR specialist will
help the organization
to manage the
communications,
coordination,
recruitment, selection
and retention
purposes
Training of the HR
Manager as well as
the other HR
executives. The
training can both be
at the start of the
tenure of the
employee or on job
training. The
specialist will put
stress over On-Job
Training as because
it will help the
employees to learn
new HR techniques
according to the
need of the moment
Finance Financial Expert The financial
manager is new to his
post and thus an
Helping in the
preparation of the
financial reports and

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LEADERSHIP AND MANAGEMENT CHANGE
expert advice is
needed for helping
him out.
also providing an
accurate financial
planning for the
changes that are to
be implemented in
the organization
IT
Department
IT Engineer IT engineer has been
appointed to help the
IT team to implement
and maintain the new
systems like GPS,
PDA effectively and
efficiently.
Training program
will be implemented
to make the It team
get a strong
knowledge about the
working and
maintenance of the
new system
Drivers IT consultant The IT consultant
will teach the drivers
on the use of the new
technologies
Pay rise will help the
organization to get
the consent of the
drivers on using the
technology
Answer 6

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Management engagement Plan
Who How When
Employees Meetings and face to face
interactions
22nd of May (employee interaction
meeting)
Suppliers Monthly or quarterly meetings 12th of June (Supplier Meeting)
Customers Road Advertisements or Online
Advertisements
All the time
Answer 7
Assessment 2
Answer 1
The following assessment shows the main changes that are to be taken in the organization
with immediate effect. This includes the likes of the implementation of the PDA and GPS
technology on the trucks by the first quarter of 2012 as well as the implementation of the one
person per truck policy by using automatic lift gates in the same year only. Both the goals of the
business are important in their own ways. The company wants to utilize the raw hours of work
more efficiently as well as job performance measurement for the different kinds of training
needs. Apart from this the management also plans to efficiently use the different resources and
reduce the possibility of any sort of accidents amongst the drivers while lifting heavy weights.
The chapter also provides a clear picture of the organizational structure starting with the General
Manager and ending with the administrative support. The task of each of these people is also
shown in this particular chapter.

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LEADERSHIP AND MANAGEMENT CHANGE
Answer 2
a. Change goal and its impact
Change goal Who is Impacted How they are impacted When the impacts will
be realised
Implement PDA People or the drivers are
impacted
Implement GPS People or the drivers are
impacted
GPS system totally
brings an end to the
manual entry system of
the drivers
The time when real time
information about the
movement and delivery
of the trucks is obtained
Implement Automatic
Lift Gates
People or the drivers are
impacted
Automatic lift gates will
reduce the manual labour
of the drivers
The impact will be
realised once the
automatic gates helps the
drivers to reduce
accidents by lifting
heavy loads
Implement One driver
policy
Processes are impacted Reduction of a
driver/helper
Movement will be fast
and time will be saved
b. Cost benefit analysis
change
requirements
costs of
changes
possible
benefits of
change
assess the benefits
against the costs
and risks
categorise
changes
(feasible, may be
feasible and not
feasible)
GPS devices $1000 Real Time Benefits of real time tracking of Feasible

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LEADERSHIP AND MANAGEMENT CHANGE
tracking the trucks
WHS devices $2000 Real Time
updates
Benefits of the Updates Not Feasible
PDA Devices $4500 Easy access Feasible
Automated doors $10000 Reduction of
manual
labour
Reduction of accidental chances Feasible
c. Risk Analysis
Identified risks likelihood Impact/possible consequences Mitigation strategy
Risks from the
implementation of the
changes
Huge as because
there is a chance
of huge
resistance
because of the
changes
Leads to a chaotic situation in
the workplace, employees may
go for strikes which may
disrupt the daily working of the
business
Implementation of
proper training
programs and arranging
regular face to face
meetings with the
employee unions to
make them understand
the advantages of the
changes
Risk from organizational
failure
Organizational
failure is a huge
risk as because
Loss of business as
organizational failure may lead
to loss of competitive
Management of Fast
Track Couriers must
implement the changes

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LEADERSHIP AND MANAGEMENT CHANGE
changes may lead
to the failure of
the business
advantage in the market gradually to ensure its
proper implementation
in the business
Risks from technological
failure
The company
may fail to adopt
the technology
Technological failure may lead
to data breach and security of
the company may be
compromised
Technological failure
can be averted by
appointing IT experts
and other technological
experts in the company
d. Stakeholder management plan
Key stakeholders Their concerns Strategies to address their
concern
consultation methods
Employees Decrease in the
manual labour
may result in
unemployment
Holding regular meetings and
assuring them of no
unemployment policies of the
company
Meeting and face to
face talking with the
employees or their
representatives
Drivers The drivers again
fear of
unemployment in
the wake of the
implementation of
one driver policy
Arranging training programs
for the drivers and assuring
them of no such unemployment
policy
Arranging training
sessions
Shareholders Success of the
change policy
Shareholders must be assured
in board meetings
Holding joint sittings in
board meetings to
address the concerns of
the shareholders
Customers New systems in Customers must be addressed Better services by using

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LEADERSHIP AND MANAGEMENT CHANGE
which the
company will
operate
through good services latest technologies
Communication plan
Audience Message Date Methods of
communication
Responsible person
HR employees The HR
department needs
to implement
latest techniques
to evaluate a
candidate faster
and recruit the
best employees
19th
May
Meetings and Training
sessions
The responsible person
is the HR manager and
the Human Resource
Expert who have been
appointed by the
mentioned organization.
Drivers Learning new
techniques on how
to use the GPS
system and also
learn how to use
the automatic
doors
23rd
May
Practical lessons Driving Manager and
the technological expert
appointed by the
organization
IT employees To learn the new
IT technology and
how to track
trucks using the
GPS system and
21st
May
Online and Practical
Lessons
IT manager and IT
expert appointed by the
management of the
organization

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LEADERSHIP AND MANAGEMENT CHANGE
implement other
latest technologies
in the company
Finance executives Getting the
thorough
knowledge of the
proper use of the
finance and the
formulation and
planning of the
financial needs of
the organization
due to the
implementation of
the change
29th
May
Training Sessions and
Practical lessons
Finance Manager and
the Financial Expert
arranged by the
management of the
organization
Education/Training plan
Participants skills the
training will
provide
Date Methods of training Responsible person
IT executives WHS, GPS
skills
11st
May
Practical Training with
details of WHS and
GPS
IT Expert
Drivers Automated
gate skills
and GPS
15th
May
Practical skills with on
hand training
Automated Gate Expert