Strategic Personal Development for Aspiring Hospitality Managers

The personal development plan highlights an individual's journey towards self-improvement as a manager within the hospitality industry. It emphasizes enhancing multitasking abilities, fostering confidence and decision-making skills, and improving language and technological competencies. The PDP sets short-term goals of three months for better task management to avoid manipulation, middle-term goals over six months to boost confidence and refine decision-making processes, and long-term objectives spanning twelve months to advance business language fluency and tech-savviness. These plans are supported by a comprehensive reading list that includes literature on mentorship, positive workplace strategies, diversity in the hospitality industry, communication skills for young leaders, as well as books emphasizing creative problem-solving and essential soft skills for managers.

Running head: HOSPITALITY MANAGEMENT
Developing Manager
Name of the Student
Name of the University
Author Note

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Table of Contents
I. A review of own potential as a prospective manager.........................................................2
II. Career development plan....................................................................................................4
References................................................................................................................................10

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I. A review of own potential as a prospective manager
Managers play an important role in every industry but as I have interest in hospitality
management, and I want to become manager in hospitality industry, thus, I am putting
particular emphasis in this industry. Managers in this industry are found to be responsible for
recruiting as well as training the new comers, monitoring employees, managing hospitality
budget, preserving statistical as well as financial records, planning the maintenance works,
events or room bookings (Bell and Goldsmith 2013). Moreover, managers are also found to
be responsible for handling complaints and quires of the customers along with upgrading and
marketing the business and lastly, safeguarding compliance with health and safety
legislations as well as licensing laws (Block 2016). Thus, a lot of skills as well as potentials
are needed to become a manager. My education qualification is that I am BTEC Higher
National Diploma (HND) in Hospitality Management. Apart from this, I have certificates of
doing internship in different hotels, which I think can be useful for some larger hotel chains
in their general manager positions. As per the hiring requirements of maximum managers in
the hospitality industry the minimum qualification, they required are that the applicant must
have at least a high school diploma, however, in many other organizations they need years of
experiences of working in this particular field. Thus, I have diploma as well as internship
experience, which is think, will be beneficial in the end.
As per the feedback, I have got from my friends, family and close associates as well as
my own observation on myself says that I do have certain potentialities, which can guide me
to become a prospective manager. The very first skills that I consider in myself are that I am
a good organizer. This I am so sure of because from my personal experience of working in
team projects I have observed that I am good at organizing groups as well as executing
processes along with assisting and outlining what is expected to be done. Then I have seen
that with mild stress I am very much capable to producing good quality work. Mild stress is

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mainly produced by deadlines in between which I need to complete the assigned work. Thus,
I think I have this skill of time management as well where I can manage the time of the
people working with me along with my own so that the work can be completed within the
deadline. Next is my communication and interpersonal skill, which I think I am good. I like
interacting with new people and can empathetically can encourage and motivate people to
stay focused. The communication and interpersonal skill I think can help me in taking up the
responsibility of a manager in the hospitality industry as I can work closely with people and
can assign them work based on their capabilities and comfort zone. My friends always say
that I am a good listener as they always come up to me with their problems and maximum of
time they have got valuable advices which have really helped them. Therefore, as a manager,
I will be there to listen to my team or other employees and can guide them to solve the issue,
which they will face. Communication is important for managers and I have seen that I am
capable of keeping a clear communication with everyone. Apart from this, I feel the most
important skill that I am born with is my leadership skill. In the internship days, as well when
I am working in groups I have found that I am very much successful in making the group
follow my direction. I believe in leading by example and thus, if am doing something right
then I would expect my team or followers to follow me by keeping the trust and faith in
myself. Apart from all these, I felt I am capable of doing one more thing and that is problem
solving. In any field problems will arise which needs to be solved as quickly as possible. I
have faced with many problems in my career as well as in my personal life and I have seen
that I am calm and focused while dealing with the problems. Thus, from my personal
experience I have seen that whenever I have been encountered with problems I am very quick
at solving them effectively. I like gathering a lot of information as well as knowledge
regarding hospitality industry and thus, I feel this helps me reach to appropriate solutions in
less time.

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II. Career development plan
Before making the career development plan, I would like to talk about certain weaknesses
that I think I has for which I need to develop a career plan so that I can work on them taking
the next 1year time. The very first drawback in me is multitasking. In any industry,
multitasking is important for managers as well as other employees. However, I feel I need
time when to adjust and be involved with a task when I am multitasking and it affects my task
quality. Another weakness which is I have observed is that I am easily manipulated as I
cannot say ‘No’ to anyone. I feel this is a big weakness because many people take advantage
of this. Then followed by these another weakness is confidence. Confidence is the key to
success among to the present managers. Nevertheless, I feel in many instances I lack that
confidence in me like at times of decision making or at times of multitasking. Then comes
another major drawback that is faced by me at the time of decision-making. This mainly
occurs because I feel that I lack adequate knowledge about the situation as well as regarding
the problems. I was never so much into reading thus; I think I have limited knowledge
regarding everything. Lastly, the two important skills, which is another weakness, is language
and technological skills, which I think, will need some time to develop. In this hospitality
industry or in any other workplace business language is very much important to deal with the
clients as well as the employees in the daily basis. Due to globalization, organizations are
welcoming diversity with open arms, thus, language skills must be developed to deal with
these challenging situations. On the other hand, with the developing technologies in every
industry today technology plays an important role. Thus, having a thorough technological
skills are important to excel in today’s work environment. This will help to perform
specialize tasks and will help in effective communication with the line workers as well as to
coordinate efforts.

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Short- Term- Goals
Target Actions to achieve Time frame
1. Multitasking For improving multitasking
the following measures
should be taken-
 The very first thing
that is needed to be
done is to work on
similar or related
tasks. The brain needs
time to adjust when it
is switching from one
task to another.
Therefore, doing
similar tasks at one
time will be easier
 There must be a to-do
list in front of the
eyes so that the
important projects are
not slipped out of the
memory.
 Multitasking may
come in the way of
memory thus, what
Within the next 3 months

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2. Manipulation
happened throughout
the day must be
reviewed so that the
information is
retained.
For stopping oneself from
being manipulated-
 ‘No’ must be said
firmly. If this can be
said then while
maintaining a stable
relationship with the
colleagues, I can
stand my ground.
 Listen to the people
who are the
manipulators but then
I must go the thinks
that I is good for me
as well as for the
organization.
Middle- Term- Goals
Target Actions to achieve Time frame
3. Confidence The ways in which
confidence can be enhanced-

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4. Decision-making
 Positive thinking
should be encouraged
and negative thinking
should be killed at its
bud.
 It is from the
mistakes that people
learn so one must
always be prepared.
Confidence can be
boosted if one is
prepared that he/she
will do well in all
situations.
For achieving proper
decision making on can-
 Before taking the
decision, one must
generate good
alternatives.
 The situation for
which decision has to
be taken must be
investigated properly.
 The options must be
Within the next 6month

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explored based on the
pros and cons. Then
among them, the best
solution should be
chosen.
Long- term Goals
5. Language skills Language skills can be
enhanced by the following
techniques-
 Vocabulary related to
business language
must be increased.
 Business related
books, articles,
journals as well as
blogs should be read.
 Workshops, seminars
as well as business
related programs
should be attended.
 Business language
can be further learnt
through playing
games like
Within the next 12 months

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6. Technological skills
crosswords and word
search games.
For developing technological
skills the following actions
can be taken-
 Enroll self in
technical classes
 Online tutorial can
also help
 Technical books
must be read
 Volunteer on projects
related to IT.