Strategic Human Resource Management Report for St. John in New Zealand

This report provides a comprehensive analysis of St. John's Strategic Human Resource Management (SHRM). It begins with an executive summary highlighting the importance of HR strategies for contemporary organizations, particularly in relation to customer service and employee management. The report then provides an organizational profile of St. John, a charitable trust in New Zealand known for its ambulance services and first aid training programs. The core of the report examines the alignment between St. John's organizational objectives and its HR strategy, emphasizing how HR practices are designed to ensure employees are prepared for emergency situations and maintain high morale. The report references key academic sources to support its analysis, underscoring the significance of SHRM in achieving organizational goals. This report is a valuable resource for understanding how effective HR strategies contribute to organizational success, particularly in the context of a service-oriented organization like St. John.

Running head: STRATEGIC HUMAN RESOURCE MANAGEMENT
Strategic human resource management
Name of the student
Name of the university
Author note

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Executive summary
Contemporary organizations are having the urgent need of human resource strategy. This is due
to the reason that, contemporary organizations are having diverse employees in place with
having different requirement and expectations. In addition, in the current scenario, customer
service is the key source of gaining competitive advantages in the market (Urbancova, 2013).
Thus, the more effectively employees will be managed in the organization, the more probability
will be of having effective customer services. Having human resource strategy in the
organization will help in having effective employee management. Some benefits of having
human resource strategies will be effective recruitment and selection program to get the right
employees in right place, motivating and engaging the employees in their workplace in order to
provide best possible customer service and providing training to the employees in enhancing
their skill sets. Thus, with the help of the human resource strategy in the organization, employees
will be trained and equipped enough to deal with the organizational challenges (Kramar, 2014).
Moreover, the more motivated will be the employees, the less will be the issues related to
employees in the organization. It will lead to have positive employer branding in the market,
which will further attract more talents. Thus, it can be concluded that human resource strategy is
important for the organizations.
Organization profile
St, John is a charitable trust operating in New Zealand. Currently, they are the being
named as the most trusted charity in New Zealand. They are mainly known for their extensive
ambulance services across New Zealand along with having first aid kits and health training
program (www.stjohn.org.nz, 2018). It was founded in 1885 and currently is having more than

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8500 volunteers and 2400 paid and permanent employees. They are also having program of
community development and in relation to that, they often organize crowd sourcing programs for
donations.
St. John is having huge array of products and services. Their core service is the
ambulance, which is having access across entire New Zealand. In addition, St. John is also
having first aid training programs and sells first aid kits. The first aid training program is being
designed according to the needs of the domestic and corporate requirements. First aid kit is their
only product.
Organizational objectives and its alignment with the HR strategy
The key objective of St. John is to provide primary health care service to everyone in
New Zealand. Their vision is to have enhanced wellbeing of all the people in New Zealand.
Moreover, providing instant and swift service in case of the emergency is also one of their key
objectives. In relation to this, the HR strategy of them is being aligned due to have employees
ready for the emergency situation in nay point of time (Cania, 2014). The HR strategy is being
designed in such way that people will have the skilled and trained helping hand at point of time
and in minimal time. In relation to their objectives, HR strategy is being designed in order to
maintain the level of morale of the staffs to deal with the emergencies.

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Reference
Cania, L. (2014). The impact of strategic human resource management on organizational
performance. Economia. Seria Management, 17(2), 373-383.
Kramar, R. (2014). Beyond strategic human resource management: is sustainable human
resource management the next approach?. The International Journal of Human Resource
Management, 25(8), 1069-1089.
Urbancova, H. (2013). Competitive advantage achievement through innovation and knowledge.
Journal of Competitiveness, 5(1).
www.stjohn.org.nz. (2018). Retrieved 14 March 2018, from https://www.stjohn.org.nz/