Strategic Human Resources Management: Cultivating Employee Voice

This essay delves into the significance of employee voice and engagement within the framework of strategic human resources management (HRM). It highlights how encouraging employee participation in decision-making processes can lead to increased productivity and innovation, particularly ...Read More

Strategic Human Resources
Management

Table of Contents
INTRODUCTION ..........................................................................................................................3
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Employee voice is important because everyone is having right to give suggestions and
involve in decision making. When employees are allowed to take part in decision-making
process then it improves productivity of the organisation. Workers are motivated when they are
involved in activities of the organisation , this helps in boosting confidence of the employees and
they also think new ideas (Roussidi, 2019). All the companies should try to encourage voice of
employees and engage them in activities of organisation which will increase effectiveness of
company.
Organisations should try to find new ways by which employee can be involved in
decision making process and also develop innovative skills. For start ups company they should
employ young professionals working in environment with the spirit of participating. For older
organisation they should be innovative and all the employees should participate and give new
ideas to solve the problems (Rees and Smith, 2017). HR manager plays an important role in
encouraging workers to give ideas or suggestions to promote efficiency and performance.
HRM plays a crucial role in an organisation as they perform many functions like,
recruitment, selection, training and providing rewards which will help in motivating employees
and they are satisfied. Employee voice and engagement can be achieved by designing or
arranging programs to encourage workers to take part in activities of the company. In the
hospitality industry it is important to promote voice behaviour which will help in motivating
employees and they will do their work efficiently (Peng, 2019).
Employee voice
Voice concept can be refer to as when employees are free to speak up and they are having right
to give suggestions when asked by manager. In the hospitality industry voice of employees from
all the levels of organization is important for attracting more customers and also make
innovation. Voice behaviour research has studied problems that are related to work issues or any
improvements that are required. In a research it was found that if employees are involved in
decision-making, and they are having right to speak then it helps in improving efficiency of the
company. Employee voice can be referred to as expression of constructive ideas, opinions and
information which is beneficial for the organization (Noe and et.al., 2017).

Employee voice helps in enhancing overall performance of the company and also increases
effectiveness. This will also help in building good image in the market as if employees are
satisfied then they will give good reviews about the organization. If workers of the company are
having right to share their views or give suggestions so that goals can be achieved. Many
researchers have found that employee voice will help in influencing by both person centered
factors which includes job satisfaction and self-esteem and situational factors which includes
group size and relationship between workers and managers (Mitsakis, 2017). The study of voice
has moved from expression of personal dissatisfaction to social behaviour of the person.
Employees use voice to signal their willingness to become involve in improving performance
and efficiency. The voice of employees and boost their confidence to speak up. In the hospitality
industry workers are having more knowledge about taste and preference of customers, know
about their choices and they can give new and innovative ideas that will help in generating more
profit and attract more customers (Azevedo, Schlosser and McPhee).
At hospitality industry, voice had a positive impact on the capability of organization, when
employees get good working environment, it will help in reducing absenteeism because workers
will like the culture and subordinates, they will give their best in achieving organizational goals.
It is essential that every employee should participate in innovative process for the growth of
industry and help in generating more profit.
Employee engagement
In every organisation it is important to involve employees in each and every activity of the
industry to increase productivity, helps in generating more profit, build good reputation in the
market. It is essential that employees are involve in decision making process as if managers will
ask workers for sharing their views then may be better idea can be generated which will be
beneficial for the industry (Jiang and Messersmith, 2018). Due to positive outcomes associated
with engagement there will be growing interest in interventions that may foster or help in
promoting voice behaviour. This helps in improving performance of employees as well as of the
organization. Some researchers studied that engaging employees in activities of company will
help in creating good environment in organization and it is related to organizational citizenship
behaviour. When workers are engaged in organizational activities and involve in taking decisions
or are asked to give suggestions which are beneficial for the company. Necessary steps should be

taken by managers to motivate employees so that they give their best in accomplishing targets.
This strategy helps in satisfying workers and their needs are also fulfilled which is a positive
point for the company. Engaging employees will be helpful in creating awareness among
workers and this will increase productivity of organization, with the help of digital technology
responses can be received through emails, reminders and messages. This helps in employee
participation as they will be motivated (Greer, 2021). It is the responsibility of managers to
measure performance of individual employee and then give them rewards accordingly. When
employees are engaged in innovation process then they will give their best in fulfilling targets
and also take good decisions for increasing overall productivity and generate more profit.
In the hospitality industry more employees are involved in giving suggestions for the benefit of
industry and this improves voice behaviour of workers. An employee is expecting from the
company that they will get safe and healthy environment and they can complete their work on
time. In hospitality industry strategies or plans are made to attract more customers and in this
process employees can give good ideas for attracting more customers and increase profit of
organization. A customer want good quality product and services at low prices and this will help
in motivating and innovating employees. In hospitality industry there are many workers and all
having different roles like, kitchen department, housekeeping, and others. They are having more
knowledge about choices, taste and preference of customers because they know about culture
and current trends in the market (Delery and Roumpi, 2017).
Innovation
Innovation is important in every field because it is a way to attract customers and this helps I
building good image in the market. If an organisation want to achieve goals and generate more
profit then they have to make new products and provide good services. For getting new ideas
manager should ask employees if they are having any suggestion to increase sales of the
company. Sometimes, employees are having good ideas but as they are not having right to speak
so they did not share. In hospitality industry workers will have suggestions which will be
beneficial for the growth of company and helps in increasing productivity. All the customers
want good quality product with innovation (Das and Kodwani, 2018).
As employees are having much knowledge about market trends, taste and preference. In
hospitality field innovation is one of the important factor that will help in improving performance

and productivity of the organization. As competition is increasing day by day so it is necessary to
make innovative and creative products and provide good services which will attract customers.
This will lead to positive impact on industry and it will help in creating good reputation in
market and consumers will be attracted. Innovation refer to production of new products or
making changes in plans so that goals can be achieved. Innovation strategies are becoming
increasingly important for companies so that performance can be improved. The industries take
necessary steps or make plans that will help in promoting voice behaviour (Collins, 2021).
Innovation will help in getting competitive advantage as managers will make new plans
according to the need and want of customers to increase productivity and generate more profit. In
today's fast moving world it is important to provide good services to customers and they want
innovative products at reasonable price.
Role of HRM
HRM plays a crucial role in encouraging employees to say something and involve them in
decision making process. Organisation who are engaging employees are having good reputation
in the market. It is the responsibility of HR manager to motivate or influence workers to give
ideas for the betterment of industry. HRM plays a key role in innovation process through
behaviour of employee. Human resource department plays an important role in promotion of
voice and engagement as they know how to influence or convince workers. They provide safe
and healthy environment to the employees and try to fulfil their needs. Human resource is one of
the important department in every organization which performs various functions such as,
recruiting and selecting correct person for vacant position, arrange training and development
programs for employees to improve their performance (Bouaziz and Hachicha, 2018).
HR department should take necessary steps or practices that support abilities, motivation and
various growth opportunities for innovative work behaviour to occur. Managers can arrange
training program but the employee should have the ability to learn things and apply in the
industry. In the hospitality industry managers are responsible for providing good and safe
working environment to the workers and motivate them to speak up, give ideas or suggestions
for future growth of organization. Human resource department encourages workers to make
plans for earning profit, improves performance of employees and increase productivity of
company. As instructions are given by managers like, how to perform work, goals and objectives

are clearly defined, standards are set which is to be achieved. In hospitality industry there is lot
of competition as all want the industries want to achieve goals and objectives, proper plans
should be made by managers so that targets can be achieved (Boon and et.al., 2018).
In this digital world taste and preference of consumer is changing rapidly so, it is difficult for
managers to make plans or strategies to satisfy need of consumers. Nowadays, people are using
social networking sites which helps in providing all the relevant information to consumers. Voice
behaviour of employees helps in improving the productivity of organization and builds good
reputation in the market. As human resource managers play an important role in managing all the
activities of the organization and they take decisions which are beneficial for company. They
know how to handle situations and find creative solutions for the problem (Azevedo, Schlosser
and McPhee). Managers give different task to workers so that they develop skills and learn new
things or ways to solve issues.
Human resource management plays a key role in stimulating employee voice, developing and
coordinating employee engagement innovation. In hospitality industry voice behaviour is
necessary because it helps in attracting customers and improve efficiency of employees as well
as the organization (Bailey and et.al., 2018).
Communication also plays an important role in motivating people as if managers will give proper
instructions or guidelines for how to complete the work, employees will not face any problem
and work efficiently. In every company it is essential that all the workers should interact with
each other properly to achieve goals of the organization. If there will be no proper
communication between workers then it will be difficult to accomplish targets. Managers give
task in groups so that employees can interact with each other and this will create good culture of
company.
When groups are made to complete a task then new ideas can be generated because different
people are having different thinking ability and if all employees will discuss then better idea can
be generated. In the hospitality industry communication is essential as it helps in providing good
services to the customers and make proper balance between workers for how to complete the
work in an efficient way. All the organizations are having different rules and regulations that is
to be followed by every employee and work accordingly. In the report given to us it is mention

that communication plays a crucial role in voice behaviour of employees as if workers are given
right to speak they will feel motivated and be satisfied that they are involved in decision making.
Engagement and cross department collaboration
It is important for the organizations to collaborate employees with each other so that good
products can be made and services can be provide to customers. When employees are interacting
with each other it helps in promoting innovation. In the hospitality industry training is given to
employees so that they will learn how to interact with other members and maintain proper
coordination. All should focus on achieving goals and objectives of the company, work properly
without fighting or creating any issue. HR managers should give more task in groups so that
employees can know about each other, strengths and weakness can be identified and according to
that plans or strategies can be made (Azevedo, Schlosser and McPhee). There are many factors
that can affect working of company like, social, economic and cultural which may create
differences between employees as all are having different ability and quality. All the employees
are nota having same quality and ability to work so due to this reason issues may be created
among employees. Managers should try to maintain proper balance between all workers to create
good working environment in the organization and work can be completed on time (Wisniewski,
2018).
There are many forces that prevent employees from speaking up and they are stressed because
they are not able to express their thoughts. As a person enters into new company they have to
face many problems and find creative solutions. When employees are engaged in decision
making process they feel motivated and when task is given in group they develop new skills
because all the employees are different from each other, all are having various skills and
qualities. In the given report it is explained that cross department collaboration will help in
promoting voice behaviour.
In the hospitality industry all the departments are inter connected or they communicate with each
other for satisfying customers. As in hospitality area it is important to satisfy customers and
make new plans or strategies so that more customers are attracted and this will lead to generate
more profit. There should be proper interaction or coordination between all the departments
because this will help in increasing productivity of the company. So, when all the departments

such as, housekeeping, kitchen, maintenance department, finance, HR and other departments will
coordinate with each other properly then there will be no issue and goals can be achieved.
CONCLUSION
From the report it can be concluded that, voice behaviour is important in every industry a sit
helps in motivating employees and improving performance of employees. In hospitality industry
workers should be given right to speak as they can give new ideas for the growth of industry. As
competition is increasing so companies should try to provide good services to customers.
Employee engagement also play a crucial role in promoting voice behaviour and motivating
employees to give suggestions. Communication also plays a crucial role in motivating employees
and promoting voice behaviour because if employees are satisfied then they will work properly
and focus on accomplishing targets of organization.

REFERENCES
Books and Journals
Bailey, C. and et.al., 2018. Strategic human resource management. Oxford University Press.
Boon, C. and et.al., 2018. Integrating strategic human capital and strategic human resource
management. The International Journal of Human Resource Management. 29(1). pp.34-
67.
Bouaziz, F. and Hachicha, Z. S., 2018. Strategic human resource management practices and
organizational resilience. Journal of Management Development.
Collins, C. J., 2021. Expanding the resource based view model of strategic human resource
management. The International Journal of Human Resource Management. 32(2).
pp.331-358.
Das, R. and Kodwani, A. D., 2018. Strategic human resource management: a power based
critique. Benchmarking: An International Journal.
Delery, J. E. and Roumpi, D., 2017. Strategic human resource management, human capital and
competitive advantage: is the field going in circles?. Human Resource Management
Journal. 27(1). pp.1-21.
Greer, C. R., 2021. Strategic human resource management. Pearson Custom Publishing.
Jiang, K. and Messersmith, J., 2018. On the shoulders of giants: A meta-review of strategic
human resource management. The International Journal of Human Resource
Management. 29(1). pp.6-33.
Mitsakis, F. V., 2017. Employees’ perspectives on strategic human resource development before
and after the global financial crisis: evidence from the Greek banking
sector. International Journal of Training and Development. 21(4). pp.285-303.
Noe, R. A. and et.al., 2017. Human resource management: Gaining a competitive advantage.
New York, NY: McGraw-Hill Education.
Peng, W., 2019. Research on the Impact of Strategic Human Resource Management on
Organizational Performance. Journal of Human Resource Development. 1(1). pp.1-3.
Rees, G. and Smith, P. eds., 2017.Strategic human resource management: An international
perspective. Sage.
Roussidi, K., 2019. Strategic human resource management and resilience in public
organizations: investing in human capital and behaviorist approaches.
Wisniewski, E. C., 2018. Novice engineers and project management communication in the
workplace. Technical Communication. 65(2). pp.153-168.
Azevedo, M. C. d., Schlosser, F., and McPhee, D. (2020) “Building Organizational Innovation
through HRM employee voice and engagement.” 50(2).