Strategic Information Systems Implementation at Commonwealth Bank

This report delves into the strategic information systems employed by the Commonwealth Bank of Australia (CBA) to enhance its business operations. It begins by defining core business processes and outlining essential business requirements, including functional and non-functional aspects, emphasizing the need for effective cash management, consumer connection management, finance, and human resources. The report then assesses the system requirements, particularly the implementation of Oracle ERP, to streamline processes, reduce data duplication, and improve data reliability. Vendor selection standards are discussed, highlighting the importance of aligning business needs with software capabilities, investigating vendor credentials, considering customer feedback, and ensuring scalability while avoiding hidden costs. Furthermore, the report identifies three key ways CBA utilizes technology to boost business efficiency: big data analytics, cloud computing, and mobile banking. An evaluation of technology implementation efficiency is presented, alongside an examination of potential security risks and data breaches, with guidelines provided on mitigating these risks. The report concludes by underscoring the critical role of strategic information systems in the modern banking landscape.

Strategic Information system
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Table of Contents
Introduction................................................................................................................................3
1. Define business processes...................................................................................................4
2. Develop business requirements..........................................................................................5
3. Determine the systems requirements..................................................................................6
4. Software and vendor selection............................................................................................8
5. Determine at least three ways which companies or organization utilize such technologies to
improve business efficiency.....................................................................................................10
6. Evaluate the level of efficiency of the technology implementation.....................................13
7. Examine Potential security risk and data breaches..............................................................15
8. Provide guidelines on how these risks could be mitigated..................................................17
Conclusion:..............................................................................................................................18
References:...............................................................................................................................19
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Introduction
This report introduces to the notion of the information system. The report laid attention on the
core business functions and operations which are undertaken by The Commonwealth Bank of
Australia. The bank recognizes the need for systems and business requirements to manage its
business operations. Further, this report presents the evaluation of technology for the
effectiveness of business. This report also presents the standards which are required to be
followed by the company for picking the right vendor and software. This report highlights the
three ways which are implemented by The Commonwealth Bank of Australia to improve the
overall competence and effectiveness of the banking business. Finally, this report presents the
risk which is faced by the bank and various measures to overcome these security issues and
threats. The entire report is presented and discussed in a systmat9c manner so that clear
conclusion can be drawn
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1. Define business processes
The Commonwealth Bank of Australia is an Australian international bank with dealings
throughout, the United States, the United Kingdom. New Zealand and Asia, the
commonwealth bank of Australia are generally mentioned to as the Commonwealth Bank (or
Commbank or CBA ), it offers a diverse range of financial services together with business,
institutional and retail banking, broking services, insurance, superannuation, investment, and
funds management. The Commonwealth Bank is one of the largest Australian registered
businesses on the Australian Securities Exchange
The Commonwealth Bank is Australia's main retail bank and gives the consumer a variety of
services and products, comprising savings accounts, loans, credit cards and transaction. It has
the largest ATM network and branches. It also provides numerous services to the persons
who are planning to transport to Australia. The Commonwealth Bank also offers online
banking facilities through Net Bank. Net Bank permits customers to transmit the funds,
manage financial records, access liabilities, and assets and also saving goals and manage
savings. NetBank is also obtainable with a cell phone app accessible for Android and iOS.
This efficiently agrees on consumers do small-medium dealings and everyday investment on
the go (Dumas, et. al., 2013).
The banking operations conducted by the Commonwealth Bank of Australia are complex as
they consist of multiple task and activities. The business performances of the bank consist of
call centre support ,underwriting, custom development, foreclosure, default management,, ,
interface for consumer data custody services, recoveries processing, fraud mitigation and
detection reporting,, management of technology platforms, regulatory and
program compliance, collections, , conversions, portfolio analytics, , risk management and
credit loans or consumer support. The bank performs its business function on a global level
so it is hard for the bank to maintain its operations. The rise in the business functions of the
Commonwealth Bank of Australia mandates the implementation of enterprise resource
planning software in the bank. The need for the implementation of the ERP software is
recognized by the managers of the bank due to the net banking and various other services
which are offered by the bank through online platforms. Implementing ERP in business
function assists in the banking transactions which are being carried out by the
Commonwealth Bank of Australia (Breheny and McQUAID, 2018).
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2. Develop business requirements
One of the most basic needs of the Commonwealth Bank of Australia consists of effective
cash management process, consumer connection management, finance and human resources.
The prime business requirements of the Commonwealth Bank of Australia are specified
below:
 The business requirements of the banks can be further classified into functional and non-
functional business requirements. The non-functional business requirements are mainly those
requirements which are not concerned with the specific functions which are delivered by the
system. Her are relevant to the emergent system properties like response time, reliability, and
store occupancy. They may specify system requirements, availability, security and other
emergent properties
 The Commonwealth Bank of Australia requires a good business plan to implement the ERP
software’s into the business functions. A good business plan lay emphasis on the training and
support so that effective and efficient implementation of the ERP software.
The Commonwealth Bank of Australia is required to develop strategies so that it can survive
in the competitive business environment (Elzamly & Hussin, 2014).
 The important business requirement is an effective backup and recovery. The bank should
ensure an adequate backup of the data which is required by the banking operations.
The Commonwealth Bank of Australia should also have a well-documented and tested
business continuity plan which addresses all the aspects of the banking business
 The Commonwealth Bank of Australia also requires money or finance to manage its business
functions in a well-organized manner. The need of money helps in the acquisition of essential
business resources like human and technology.
 One of the key business requirements of the Commonwealth Bank of Australia is to maintain
good and healthy relations with the consumers. Maintaining good relations with consumers
helps in building a good reputation of the bank in both local and global markets (Jacques,
2017).
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 All the above-specified business requirements are essential to be accepted and undertaken by
the Commonwealth Bank of Australia to manage its business operations in a smooth manner.
The prime business requirement of the bank is to align with the technology and to implement
ERP solution into its operations so that the resource of the company can be planned and
managed in a well-organized manner.
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3. Determine the systems requirements
Oracle ERP" is not a specific description. However, it is mainly referred to as an EBS (E-
Business Suite), the major ERP product mark in an evidence group of Oracle's applications.
The abbreviation ERP states for enterprise resource planning. It denotes to software and the
systems packages which are utilized by the business organizations to regulate their routine
business functions, like manufacturing, procurement, project management and
accounting. ERP systems link together and describe a surplus of business procedures and
allow the movement of information among them. By gathering an establishment’s shared
transactional information from numerous sources, ERP methods remove data replication and
offer data reliability with a “single basis of reality.”
Figure: Oracle- E-business suite
Source: (Monk and Wagner, 2012)
The need for the implementation of Oracle ERP is essential for the success and survival of
the Commonwealth Bank of Australia. Oracle-ERP reduces the work of the internal staff. The
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software also assists in managing the data duplication and replication issues. The need for the
implementation of Oracle ERP suite is recognized by the company due to the loss and
mismanagement of the data. Due to the use of the enterprise resource planning software
mostly the Oracle, the whole business processes which are executed by the bank are now
more structured and under control. The managers of the bank are trying to align the goal so
the company and Oracle ERP so that it can mix well with the company’s functions and
processes. Implementing the Oracle ERP solutions will provide better business solutions to
the bank and help in managing the fraud and risk which are faced by the company in the
modern days on a rapid scale. In addition to this, the implementation of Oracle ERP is
essential for the safety and security of the client information. With the rapid increase in
technology, the numbers of cybercrimes are increasing. Hence, implementing such business
solution will help in mitigating the loss of data, duplication of data and various other related
issues. The prime business requirement of the bank is to align with the technology and to
implement ERP solution into its operations so that the resource of the company can be
planned and managed in a well-organized manner (Harwood, 2017).
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4. Software and vendor selection
It is important for the Commonwealth Bank of Australia to select the most accurate and
reliable software and vendor so that the establishment can easily manage and run its business
operations both locally and globally. The selection of software and the vendor selection by
the Commonwealth Bank of Australia are done on the base of the following standards:
Guessing out what the bank really needs:
The first thing which is to be considered is what is exactly required by the business. The goal
of the Commonwealth Bank of Australia should run parallel with the oracle-ERP software. It
is necessary for the business to evaluate the vendors.
Investigating the software provider's certificates and credentials:
The next phase is to examine the technology software vendors and partner to look deeply into
the background. It is also necessary to look into the credentials and certificates before
selecting the vendor.
Deliberate the attitudes of other consumers
The vendor is required to consider the opinion of other consumers who are using the same
software. It is important for the Commonwealth Bank of Australia to evaluate the particular
requirements of the consumer. The needs of the consumer keep on changing in an order to
ascertain all the needs of the consumer it is important for the bank to install Oracle ERP
software
Can it scale?
The managers of the bank are required to comprehend the stages of customization and
scalability. The software and vendor selection must be done by rightly scaling the needs of
the consumers. The latest technology decision-makers should consider the adoption of new
business solutions.
Check for additional fees or hidden cost:
When a contract or agreement is made with the vendor it is important for the bank to
recognize all the hidden charges and additional fees associated with the implementation of
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the Oracle ERP software. The managers of the bank must look for the rules and regulation so
that the additional fees and hidden cost can be disclosed to the company while selecting the
vendor. If the Commonwealth Bank of Australia finds that the software implementation is not
fruitful and in fact adding to the cost of the company it must be immediately shut down.
Agree to the KPIs (key performance indicators) before signing an agreement
It is important for the Commonwealth Bank of Australia to agree to the key performance
indicators before signing the agreement s. the key performance indicators are the accurate
measures for ascertaining the reliability and viability of the vendor selections for the
implementation of oracle-ERP software (Lasisi, et. al., 2017).
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5. Determine at least three ways which companies or organization utilize such
technologies to improve business efficiency
Adopting Oracle- ERP software will help in managing and improving the efficiency of the
business operations which are managed and controlled by the Commonwealth Bank of
Australia. Technology is the prime tool to survive in the competitive world. Hence, the
implementation of the EPR technology or solution is essential for increasing the profits,
safety and growth of the bank. The three prime ways which are executed by Commonwealth
Bank of Australia? To improve the capability and efficiency of the banking business are:
Big data analytics:
The notion of big data analytics has been everywhere for years; most of the business
organizations now comprehend that if they detain all the information which torrents into their
businesses, they can put on analytics and contract significant worth from it. Big data analytics
assist the bank to connect their information and utilize it to recognize new opportunities.
That, in return, leads to smoother business moves, well-organized operations, happier
consumers and higher profits.
Figure: Advantages of Big data analytics
Source: (Alipourfard, et. al., 2017)
The new advantages which the big data analytics brings to the Commonwealth Bank of
Australia are efficiency and speed. Big data analytics helps in increasing the production and
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sales of the business. The benefit of using big data analytics is to make faster decisions and
reduce the cost of services which are being offered by the bank.
Cloud computing:
Cloud computing is referred as a cluster of networked components which are providing
facilities which are not required be managed and addressed individually by the users; instead,
the entire provider-managed suite of software and hardware and can be understood of as a
shapeless cloud.
Figure: Cloud computing
Source: (Marinescu, 2017).
Cloud computing is the distribution of computing facilities—storage, servers, software,
databases, analytics, networking, and more—over the Internet which is the cloud. The
Companies which are providing these computing facilities are entitled as cloud providers
and usually charge for the cloud computing facilities on the basis of usage, comparable to in
what way you are payable for electricity or water at home
Strategy forecasting and flexibility:
In the current business environment, there is a need to frame strategies. The competition
faced by Commonwealth Bank of Australia is rising at an accelerating rate. There is a need
for the establishment of a business plan and effective strategies in an order to survive in the
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