Strategic Information System Report: ANZ Bank ERP and Security

This report provides a comprehensive analysis of the strategic information system (SIS) of ANZ Bank, focusing on its application of Enterprise Resource Planning (ERP) to optimize business processes. It begins by defining business processes within the context of the bank, outlining various operational, management, and supporting processes, including lending, customer accounting, and payment processing. The report then delves into the development of business requirements, such as personal and business credit, asset base, and business planning, emphasizing their importance for innovation and service quality. Furthermore, the report determines the systems requirements, including hardware (architecture, processing power, memory) and software (operating systems, database management systems, and application software). The report also covers software and vendor selection, ways for utilizing technology, evaluation of efficiency level, potential security risks and breaches, and guidelines for mitigating the risks. The report concludes with a discussion on the bank's strategic information system, highlighting the importance of adapting to changing business needs and technological advancements.

Running head: STRATEGIC INFORMATION SYSTEM
Strategic Information System: ANZ Bank
Name of the Student
Name of the University
Author’s Note:

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Table of Contents
Introduction................................................................................................................................2
Discussion..................................................................................................................................3
1. Defining Business Processes..............................................................................................3
2. Developing Business Requirements...................................................................................5
3. Determination of Systems Requirements...........................................................................7
4. Software and Vendor Selection..........................................................................................8
5. Determination of 3 ways for Utilizing Technology.........................................................10
6. Evaluation of Efficiency Level........................................................................................11
7. Examination of Potential Security Risks and Breaches...................................................11
8. Guidelines for Mitigating the Risks.................................................................................12
Conclusion................................................................................................................................13
References................................................................................................................................15

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Introduction
Strategic information systems or SIS are the information systems, which are
subsequently developed with the sole purpose of executing business objectives. There can be
several important business initiatives within any particular organization or business (Galliers
and Leidner 2014). Each and every business initiative is needed to be completed for the
purpose to make any company or organization extremely successful and hence completing
the objectives and goals of that particular company. These specific kinds of SIS or strategic
information systems are expected to give various types of important competitive benefits to
the company and hence making this business eventually famous as well as vital for everyone
(Amrollahi, Ghapanchi and Talaei-Khoei 2013). This SIS or strategic information system is
responsible in delivering all important services or products that too in low cost and also
focusing over any specific segment of market. The next significant benefit of this type of
system is that it is utilized for making any business creative as well as innovative by means of
giving innovation or creativity to the business operations. This SIS or Strategic information
system is considered as the most significant characteristic in the domain of IT or information
technology (Laudon and Laudon 2016). The Enterprise Resource Planning or ERP can be
defined as one the most efficient and effective way to integrate each and every business
process or operation within any specific company. Any software that eventually integrates all
business activities of an organization is known as enterprise resource planning.
The following report will be outlining a detailed discussion on one of the famous
banks in New Zealand and Australia, called the ANZ Bank. The report will be focusing on
the ERP selection for this bank with the purpose of helping them for their several process of
business. The report covers a brief research on Enterprise Resource Planning for various parts

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like requirements for business or systems, selection of vendor, risks of security, strategies for
mitigating these risks and many others for ANZ bank.
Discussion
1. Defining Business Processes
Any business process could be simply defined as the specific collection of several
interlinked responsibilities, which are found in a business to significantly deliver a particular
service or product to their respective clients (Becker, Kugeler and Rosemann 2013). This
particular process of business is also termed as the set of various activities, which will the
company in attaining their organizational goals or objectives. Each of these business
processes will be eventually interrelated with one another and all these business processes
comprise of a similar objective in making the organizational products and services unique
and popular in its terms. All the business processes follow a specific sequence while
completing the activity or process (Pearlson, Saunders and Galletta 2016). Each and every of
this business process is eventually demonstrated with the help of a particular flowchart to
properly show the activity sequence. The most significant benefits to use the process of
business mainly include satisfaction of customers. The freedom to take up various alterations
or changes is yet another important advantage.
Three distinct kinds of business operations are possible in a business, which include
operational processes that helps in defining the major procedures as well as creating the
initial stream value such as taking of orders or even manufacturing something (Rosemann
and vom Brocke 2015). The next kind of processes of business is processes of management,
which subsequently administer all the processes of operation by simply involving oversight
of budgets, employees and governance of corporate. The final or the last kind of business

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processes is processes of supporting, which could be responsible to support all the important
processes of operation.
The ANZ Bank eventually consists of several important processes of business within
all of the systems. The various processes of business for this particular bank are as follows:
i) Lending Loans for Personal Use: The first business operation is that they are
responsible in providing loans to their customers for personal uses (Sustainment 2014).
ii) Lending Loans for Business Purpose: The second business operation is that they
are responsible in providing loans to their customers for business purposes or to any
particular business.
iii) Lending Loans for Security Purpose: The third business operation is that they are
responsible in providing loans to their customers for security purposes (Van Der Aalst, La
Rosa and Santoro 2016).
iv) Accounting of Customer: The fourth business process of this bank is the
accounting of their customers.
v) Processing of Cheques: The fifth business process of this particular bank is the
processing of cheques.
vi) Processing of Other Payments: The next business process of ANZ Bank is the
processing of any other payment modes (Laplante 2017).
vii) Handling of Cash: The seventh business process of the Australia and New
Zealand Bank is the easy handling of cash.
viii) Maintenance of Account: The next important business process mainly includes
maintaining the customers’ accounts.

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2. Developing Business Requirements
The requirements of business are the several specifications, which once submitted,
provide value to describe all the characteristics of their system from all the viewpoints of
system. The other name for the requirement of business within any particular business is
stakeholder requirements specification or StRS (Antero 2015). The several types of
processes, systems, software and products are the specific methodologies, which help in
determining the process in satisfying, delivering and meeting each and every business
requirement. All the requirement types are referred to and used for proper developing and
procuring any other software and system.
Three important reasons are present to acquire each and every business requirement.
These reasons eventually involve to understand various needs of a business, to fulfil every
criteria of business output and also to satisfy their stakeholders as well as customers.
Business requirements are solely responsible for bringing innovation to the business (Dey,
Clegg and Cheffi 2013). When the business requirements are of higher level, the quality of
the services and products are also of high level. However, if this requirement of business does
not have a good quality, the services and products will also be failure.
The most significant requirements of business of the Australia and New Zealand Bank
are given below:
i) Better Personal Credit: The most significant business requirement of the ANZ
Bank is better personal credit. This type of personal credit can be properly calculated on the
basis of loan application within the business. The main face of the banking sector is provided
on usual market (Ha and Ahn 2014). The personal credit that the banking organization of
Australia and New Zealand Bank provides is way better than all the other banks. This

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particular feature makes this bank extremely popular and important for all the other banks
within Australia and suburbs.
ii) Better Business Credit: The next important business requirement of the Australia
and New Zealand Bank is the better business credit. The business credit can be easily defined
as the credit that a business possesses (Meyer eta l. 2013). There is a huge difference between
the various kinds of business credits. The business credit score is the specific number, which
defines the fact that the lenders are at good credit risk or not. The complexity of business
credits is easily solved with this particular bank.
iii) Large Assets Base: The next important business requirement of the Australia and
New Zealand or ANZ Bank is the large base of assets. The asset base is the underlying asset
that is providing value to any specific loan or investment. The base of assets is not at all fixed
(Pearlson, Saunders and Galletta 2016). This asset base would appreciate or even depreciate
as per the forces of market or also increment as well as reduce the chance of acquiring any
new asset. The asset base of the ANZ Bank is extremely large and is thus extremely popular
than others.
iv) Perfect Business Plan: The next important business requirement of the ANZ Bank
is the perfect and error free business plan. The business plan is responsible for providing
utmost competitiveness and competitive advantages to the business. It comprises of each and
every system or business process of the business (Kasemsap 2015). All the steps of the
business are easily mentioned in this business plan. The presence of business plan makes the
business extremely popular and widely accepted by everyone. Moreover, when the business
changes its business processes, the business plan requires to be changed or altered. Thus, a
perfect business plan is another requirement of the business of ANZ Bank.

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3. Determination of Systems Requirements
Systems requirements can be defined as the specific types of requirements that are
needed for any business or organization. This is the most important or vital requirement in all
businesses (Bijan et al. 2013). These systems requirements are the significant configurations,
which any particular system should comprise of for the purpose of running any hardware
application or software application absolutely efficiently, effectively or smoothly. If these
requirements are not met properly, it can result into several issues like installation problems,
performance issues and many more. Furthermore, the products can either crash or can even
malfunction with below expectation performance. Four types of business systems
requirements are present in a business. They are functional requirements, quality
requirements, constraints, data requirements. These requirements are also provided to the
consumers for completing in details (Chiu et al. 2014). These types of requirements often
indicate the least as well as the recommended configurations. The systems requirements
comprise of each and every requirement like hardware, software, application, operations
systems and many more. It helps in reducing the complexities of the business processes.
A bank mainly deals with various customers and money. This is the reason that the
business operations should be perfect and type of discrepancy can cause major problem to
both to the good will and the brand name. The several system requirements of ANZ Bank are
as follows:
i) Hardware Requirements: All the hardware that are solely needed for executing the
business operations fall under this list (Cao, Nicolaou and Bhattacharya 2013). Any bank
cannot complete any of its business operations without the hardware. There are various
requirements of hardware in a bank. These hardware requirements do require specific types
of things for making the business successful. The several hardware requirements of the
Australia and New Zealand Bank are as follows:

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a) Architecture: The architecture of the bank refers to the computers or systems that
are required for the processing of business operations. Monitors, mouse and keyboard are the
major components of this architecture (Ha and Ahn 2014). Without these components, it is
impossible to execute any business operation.
b) Power of Processing: The power of processing refers to the CPU or central
processing unit of the bank. The speed of the clock within the central processing unit is also
an important part of this power of processing.
c) Memory: The important hardware requirement of the ANZ Bank is memory.
Random access memory or RAM is responsible for storing all type of sensitive information
and thus the memory is extremely vital for any bank (Leon 2014).
ii) Software Requirements: The next kind of system requirements is software
requirements. The software requirements eventually refer to all types of software that are
required for the business. Any system cannot work without any software. Thus, the software
is the most important requirement for any system (Rosemann and vom Brocke 2015).
Moreover, the hardware cannot operate alone without the presence of software in it.
a) Operating Systems: The OS or operating systems are that software that helps any
hardware to work properly. It can also be termed as a computing platform for the business.
b) Web Browser: The software or the applications are required to run with the help of
web browsers (Shaul and Tauber 2013). This requires Internet connection.
4. Software and Vendor Selection
The software that would be better for the business operations of the ANZ Bank is
enterprise resource planning. ERP is responsible for the proper and successful integration of
each and every business process within any organization. Any company comprises of several

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business processes that help them in the proper identification of all the operations (Seo 2013).
These business processes are separate from one another and thus handling all of them
simultaneously becomes explicitly difficult for any business. Enterprise resource planning is
the best software in this scenario. All the business processes are easily integrated with this
software and hence it is extremely popular. There are various vendors of enterprise resource
planning software (Tarhini, Ammar and Tarhini 2015). Amongst various vendors of the
enterprise resource planning software, the best vendor for the Australia and New Zealand
Bank is SAP or Systems, Applications and Processes. There are several important benefits of
this software. These advantages are provided below:
i) Higher Competition: Competition is an important feature within any business. if
the business will not have any competition, it will not grow exponentially. The entire growth
of the business depends on how much better competition it is facing in its life (Zeng and
Skibniewski 2013). SAP software is responsible for providing various types of competitive
benefits to the bank and thus it is very effective.
ii) Higher Efficiency: The repetitive procedures are eradicated with the help of SAP
software and thus the business becomes more efficient and effective than others. This high
efficiency of the business will make it more successful.
iii) Easy Collaboration: The next significant benefit of the SAP software in any
business is its easy collaboration (Shen, Chen and Wang 2016). This easy collaboration of
business processes is extremely important for any business, especially for any bank.
iv) Cost Effectiveness: Cost effectiveness is yet another important benefit of the SAP
software. The infrastructure cost is very low.

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v) Flexibility and Scalability: Another important advantage of SAP ERP is that it is
extremely flexible and scalable than others. This flexibility and scalability makes it extremely
popular and widely accepted by all banks.
vi) Integration of Information: The information integration is vital for any bank
(Nofal and Yusof 2013). Since, the entire banking processes depend on the information or
data, the integration must be done carefully and SAP helps in doing that.
vii) Streamlining of Processes: Each and every process of the business could be
easily and subsequently streamlined with the help of this particular software of SAP.
viii) Service to Customers: SAP even provides good services to all the customers for
improving the customer services of the bank.
5. Determination of 3 ways for Utilizing Technology
The 3 ways to use the software of SAP in the bank of ANZ to improve the efficiencies
of business are given below:
i) Incrementing Productivity: The most important way to use the SAP ERP software
for improvising all the business efficiencies is incrementing the overall productivity of the
business (Matende and Ogao 2013). If the productivity of the bank will not be high, they
would suffer major losses in their business. When the productivity of the business will be
increased, they would be enjoying extreme profit and popularity.
ii) Improvising Efficiency: The next way to use SAP ERP software is for the sole
purpose of improvising the business efficiency of the Australia and New Zealand Bank. This
type of efficiency is extremely important for any business for making it successful as well as
acceptable for all the customers.

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iii) Improving Decision Making: The final way to use SAP ERP software is for the
purpose of improvising the business decision making of the Australia and New Zealand Bank
(Hoch and Dulebohn 2013). Decision making processes are extremely important for any ban
and with the help of SAP, ANZ Bank would be doing this eventually.
6. Evaluation of Efficiency Level
SAP comprises of various important advantages or benefits. The efficiency level of
the ANZ bank has increased effectively and hence this efficiency level has brought major
successes within the business. The three important factors that are enhanced with the help of
this SAP software and have increased the efficiency level of the bank are given below:
i) Customer Satisfaction: The first and the foremost factor of this efficiency level
enhancement is the customer satisfaction (Cao, Nicolaou and Bhattacharya 2013). All the
customers of the Australia and New Zealand Bank are extremely happy with the bank
processes and this is completely because of SAP software of enterprise resource planning.
ii) Good Profits: The profits of this particular bank have become explicitly high with
the presence of the software of SAP within their business. Due to the high profits, the market
shares of this bank are also on the higher side (Ha and Ahn 2014).
iii) Better Business Control: The business is controlled and managed better with the
presence of SAP software within the business of ANZ Bank.
7. Examination of Potential Security Risks and Breaches
Although, ANZ Bank is responsible for serving its customers to high level, there are
some of the most significant security breaches or threats within the business of ANZ Bank.
These security risks are given below: