Strategic Information System Report: ANZ Bank Overview

This report provides a comprehensive analysis of the strategic information system of ANZ Bank. It begins with an introduction to ANZ Bank, its operations, and its strategic goals. The report then delves into the bank's business processes, outlining its strategies and operational approaches. It details the business requirements for starting a bank like ANZ and the system requirements for accessing its internet banking. The report further explores software and vendor selection, highlighting the use of Misys Loan IQ. It describes three ways ANZ Bank utilizes technology to improve business efficiency, including digital customer journey monitoring and the use of iPads. The report then examines the level of efficiency in technology implementation, potential security risks and data breaches, and guidelines for mitigating these risks. The conclusion summarizes the key findings and emphasizes the importance of a robust strategic information system for ANZ Bank's continued success. The report references relevant academic sources and includes a bibliography for further reading.

Running Head: STRATEGIC INFORMATION SYSTEM OF ANZ BANK
Strategic Information System of ANZ Bank
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1STRATEGIC INFORMATION SYSTEM OF ANZ BANK
Table of Contents
Introduction..........................................................................................................................2
Business Processes...............................................................................................................3
Business Requirements........................................................................................................4
System Requirements..........................................................................................................5
Software and Vendor Selection...........................................................................................6
Three Ways of Technologies used by ANZ to Improve Business Efficiency.....................8
Level of Efficiency to Implement Technology....................................................................9
Potential Security Risks and Data Breaches......................................................................10
Guidelines to Mitigate Risks.............................................................................................11
Conclusion.........................................................................................................................12
References..........................................................................................................................14
Bibliography......................................................................................................................16

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Introduction
The Australia and New Zealand Banking Group Limited better known as ANZ Bank is
the largest bank in the list of five topmost largest companies (Akman and Mishra 2015). The
Australia and New Zealand Banking Group Limited is situated in Australia and this bank is
considered as most famous bank in New Zealand. The ANZ Bank has a capital of 93.4 billion
Australian dollar and have a total asset of 896.5 billion Australian dollar was reported on 31st
March. The ANZ Bank operates on a total of 34 markets spread across Australia, Pacific,
America, Middle East, New Zealand and Europe. The ANZ Bank serves the retail, institutional
and as well as commercial customers with the help of 46000 staffs. The corporate and customer
offerings are given in core markets, and capital flow and regional trade are offered in areas
across the region. The Australia and New Zealand Banking Group Limited have 550,000
shareholders out of which 72.5 percent are domestic shareholders and rests are retail
shareholders.
The purpose of ANZ bank is to make a world that shines with communities and its
people. The Australia and New Zealand Banking Group Limited creates a sustainable and
balanced economy, where all take part for leading better life (Bowman et al. 2017). From
facilitating trade and financing in 1830s, the main focus of ANZ Bank is always to unlock
opportunities that are related to business, communities, families and individuals. With the
technologies, climate change, globalization and demographic graphs changing fast, the ANZ
Bank faces much challenges and opportunities to enable encouraging the sustainable growth and
economic participation. The ANZ Bank uses its services, products and insights, and also the
network of banking in Asia so that the businesses and individuals to grow. The work of ANZ

3STRATEGIC INFORMATION SYSTEM OF ANZ BANK
Bank is to make the savings of the individuals to investment, make small businesses into big
businesses, and takes the enterprises that are domestic in international platform and to evolve the
old enterprises to renovate. Australia and New Zealand Banking Group Limited provides ideas
and transforms them, and give ambition and hard work into reality.
In this report the business process that is related to Australia and New Zealand Banking
Group Limited is briefly discussed following the business requirements and the software
requirements of the ANZ Bank. The software and vendor selection of the ANZ Bank is stated
and there relative three ways of technology that improves the efficiency of ANZ Bank. The
efficiency level is described to implement the technology and the potential security risks are
detailed. The data breach that took place in ANZ Bank is also mentioned and the related
guidelines to mitigate the risks in Australia and New Zealand Banking Group Limited.
Business Processes
The business process that is followed by the Australia and New Zealand Banking Group
Limited commonly known as ANZ Banks follows many strategies in their business processes.
The strategy of ANZ Bank is to use strong foundation of Australia and New Zealand, services
that lead the market and the geographic footprint that are distinctive (Chuang and Hu 2015).
Their strategy is also to observe the needs of the customer and to meet the needs of the customers
and also to capture the opportunities that are linked with capital flow and regional trade. By
following these strategies, shareholders of ANZ Bank are provided with unique combination
access of franchises that are high returning and long term direct exposure in Asian growth. The
business process strategy of Australia and New Zealand Banking Group Limited follows three
elements:

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 Create a bank that is best for the citizens of New Zealand and Australia and also
for the customers who owns small business.
 Build ANZ bank the best bank worldwide for the customers driven by capital
flows and regional trade.
 Establish infrastructure that is digital and also is common that deals with customer
experience, control and scale in a wider range.
 The strategies that are undertaken by ANZ bank should have risk management
principles and also provide quality to their people for whom the bank is serving.
The strategic properties of Australia and New Zealand Banking Group Limited are as
follows:
A simple and a better balanced bank is created which reduces the operating cost and the
also mitigates the risks deleting the complexity of management and product. Low return is also
exited.
The attractive areas are mainly focused where ANZ can make a winning position. The
bank mainly focuses on the small business in New Zealand and Australia in which the customers
are driven by capital and movement of the goods.
More convenient, banking solutions are built that simplifies the customer’s life and to
start a digital age. Strong fairness and ethics are also maintained by ANZ Banks.
Business Requirements
The requirements that are needed to startup a business in banking sector similar as the
Australia and New Zealand Banking Group Limited are as follows:

5STRATEGIC INFORMATION SYSTEM OF ANZ BANK
The business requirement that is required is to determine the need of bank in the area the
owner wants to open. Once the need of opening a bank is determined, then board of directors are
appointed to see the strategic plan that is made for the bank and the board of directors also makes
sure that employees working in all levels of the company comply the federation rules and
policies. Before starting up a bank like ANZ, it should be kept in mind that the owners have a
handsome amount of money as a capital of starting the business (Coles-Kemp and Hall 2016).
After the approval from the board of directors, a business summary plan should be made so that
all the procedures and policies are planned for duration of three to five years. After that a legal
team must be hired to look at all the preparations and can cover all the bases of the startup
business. After all these processes, risk management infrastructures are established so that
customers and the employees do not face any risk. The structure of risk management identifies
the risks, measure and monitors the risks and takes preventive controls to mitigate the risks. Then
a specialist of community reinvestment listen the plan of the bank that is to set up and how the
proposed plan will contribute to community. The last process in the planning phase is to apply all
charters which include both state and federal legal charters.
System Requirements
The systems required to access the Australia and New Zealand Banking Group Limited
Internet Banking if the system that is been used meets the requirement that is needed to do
internet banking. The internet banking application of ANZ bank works well if the operating
systems have Google Chrome, Internet Explorer, Safari Browser, Mozilla Firefox and Opera
installed in it. Chrome works with Windows 7, Windows 8, Windows 10 and Mac OSX
operating system. Internet Explorer works with Windows 7, Windows 8, and Windows 10. Safari
Browser works with only Mac OSX. Mozilla Firefox works with all the browsers while Opera

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browser works with only Windows 7 and Windows 10 that runs application of ANZ Bank for
internet banking.
Mobile software and tablets are also capable of accessing the internet banking of ANZ
Bank. A website is available that is needed to access the website of Australia and New Zealand
Banking Group Limited Internet Banking. The website of Australia and New Zealand Banking
Group Limited works with all the browsers and medium smoothly so that the customer does not
face difficulty to browse the site of the bank (Cummings and Durrani 2016). The Australia and
New Zealand Banking Group Limited does not work with the older version of browser. The
customer will not be able to log in if they are using older version of browser. The system must be
updated to use the site of ANZ Bank. The website of Australia and New Zealand Banking Group
Limited does not supports beta versions of browsers and do not support any other open source
built by beta versions that are alternative. The technical team does not have any assurance
process if the user opens the website with such versions.
Software and Vendor Selection
Software and vendor section is the base process of every organization and business. This
is same in the case of Australia and New Zealand Banking Group Limited. The software system
process of ANZ Bank includes ERP (Enterprise Resource Planning), investment manufacturing,
CRM (Customer Relationship Management), resources related to human/payroll, finance, utility
billing, non-profit, insurance, project accounting, point of sale, community development and
investment management. There are many software systems and vendors that provide those
systems to the organization for managing the businesses (Klettner, Clarke and Boersma 2014).
The software selection for the Australia and New Zealand Banking Group Limited is done on the

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following basis: interview requirements, definition requirements, review on business processes,
evaluation and research of software vendor, RFP preparation, research of evaluation of RFP or
software response, script development of software demonstration, facilitation of software
demonstration, visit or call facilitation that are related to user reference, facilitation related to
headquarters visit of software visitors, software demonstrations are followed up, facilitation and
analysis final decision and for board presentation.
For maintaining regional strategy of Australia and New Zealand Banking Group Limited,
it has taken Misys Loan IQ as a software vendor for leading its operations globally. By the help
of Misys Loan IQ, ANZ Bank can deliver a system managing the core commercial loan so that
they can meet the combined needs of corporate, institutional and commercial banking segments
to lend them as wholesale. The Australia and New Zealand Banking Group Limited provides a
stable experience to customer globally, manage the revenue in a better way and gives a group of
standardized processes which helps to reduce the operational and management risk and also
regulate the compliance.
The solution that is provided by Misys offers functionality that is feature rich and also
provides robust workflows. The Misys helps to manage ANZ Bank to lend business in a wider
range from single platform. The Misys also provides operational processes that help ANZ bank
to consolidate its commercial and institutional lending businesses. The future growth of the bank
is done by automation and standardization in its process of loan system. The only software
vendor to provide a robust solution is the Misys Loan IQ. It has a record of doing so. The Misys
Loan IQ was selected by Australia and New Zealand Banking Group Limited only after verifying
other solution vendor software to test its reliability and functionality.

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Three Ways of Technologies used by ANZ to Improve Business Efficiency
1. Journeys of Customers are monitored digitally
The customer satisfaction is monitored by Australia and New Zealand Banking Group
Limited by the process of digitization. The local staffs are immediately informed or are involved
if the customer faces difficulty at any time by the process of digitization. This gives a positive
feedback from the customers and increase in business growth (Krajewski, Ritzman and Malhotra
2013). The Australia and New Zealand Banking Group Limited understands the needs of the
customer and act accordingly to improve those issues which results in customer satisfaction and
also increase the revenue growth up to 15 percent and also reduces the cost to serve the
customers. Ipads are used in some of the branches of ANZ Bank so that they can monitor the
experience of customer from different places. The interaction that is done by the process o
digitization helps the company to learn from them, both positive and negative and solves
accordingly. This process makes customers happy.
2. End to end digitization is needed
The dissatisfactions that are received from the customer feedback mainly originate from
back office. The company must be digitized at all the function including the middle and the back
end office. End to end digitization is needed to maintain all function of the company work well
and smoothly. This helps the company to reduce the cost substantially and also create value and
scale for the business. ANZ bank mainly follows digitization in mainly three sectors- customer
engagement, service fulfillment and customer onboarding. For increasing the customer
engagement by digital strategies, is mainly done by mobile devices which is a common medium

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for communicating between customer and the bank. This helps to solve the problem on one to
one basis and is much stronger than social media.
3. Go Global
Navigating customer demographics and diverse regulations in multiple areas is a
challenge with digitization. The complexity if the market of Asia may be also a big problem for
the business to go global. To provide digital strategy locally helps the business to provide
solutions for the company in local areas. This addresses local regulatory and legal constraints.
ANZ Bank has localized digital strategy in markets where it has spread which enables the
business to give the solutions to the local customers, cultures and languages. This helps the ANZ
Bank to more innovation and impacts with all the customers that are targeted and provides a
higher return than global solution which mainly lacks in local identity and flavor. The strategy of
ANZ Bank to emphasize more locally helped them to set up a business that is agile. The targeted
audiences are easily experimented by this process and also can give a quick response to the
trends that are changing very fast. This provides efficiency and collaboration to the customer of
ANZ Bank.
Level of Efficiency to Implement Technology
Australia and New Zealand Banking Group Limited faced many problems and came
under pressure to reduce the cost through more productivity and efficiency. The technology
department of Australia and New Zealand Banking Group Limited purchases applications for the
enterprise and starts integrates between all the enterprises applications which helped to increase
demand that is related to its services in the company. The company realized that it is not only
enough to add more resources to meet the growing demand. The department of technology of

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ANZ Bank started to implement group of tools and processes to increase efficiency and
automation (Minervini and Napier 2013). The existing methods of the company should be
improved. For instance, to deal with a six week testing, the team that is involved in used two
weeks in getting the exact set up of the environment. The bank lacked in asset repository that is
central, the assets were also dispersed along the company and multiple the LANs that made the
ANZ Bank at risk when the assets of the company were lost. The bank was in need of a good
traceability so that it can demonstrate to different a regulator which is the Monetary Authority of
Singapore that makes the necessary changes needed for regulations and processes. ANZ Bank
started companywide and cohesive initiative to improve management of testing environment. 26
technological solutions were used as an initiative by the ANZ Bank.
Potential Security Risks and Data Breaches
The security risks that are identified by Australia and New Zealand Banking Group
Limited are of different types. There is need to protect the data against data breach. The security
risks that arrive are phishing, spyware, viruses and Trojans.
Phishing is a type of security risk where the hackers hacks the personal details of the
victims. These are mainly done by the use of hoax emails which claims them coming from legal
institutions (Moradi-Motlagh and Babacan 2015). These are mainly done online. Hoax emails
generally claims to be sent from banks that are generated oversea and are sent in huge amount.
The emails asks the user to give information that includes username, registration number,
password, pin and many personal credentials to a link that is taken to a fake website from where
the attacker get to know all the details.

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Spyware is software which converts the data of the user in the internet itself without
being downloaded. This is a dangerous risk that is faced by the banks.
A virus is also software that attaches itself to a different program similar to a word
document or a spreadsheet. For a virus to reproduce and survive, it has to attach to another
program. Viruses run only if the infected program runs. There is also a virus known as email
virus. This is the latest type of computer virus which gets transported through email.
Trojans are program that are destructive and comes as harmless applications. They are
self dependent and do not have to depend on other to program to run.
Data breach happened in ANZ Bank facing the customers of the bank at risk. The
malware that affected the bank hides itself that it has affected the program. The malware takes
the control of all the files of the users and captured the usernames and the passwords of the
clients of ANZ bank.
Guidelines to Mitigate Risks
Risk Culture: The culture of risk of Australia and New Zealand Banking Group Limited
is the overall framework of risk management. The risk culture is from the board down and
crosses the fill group (Ravichandran, Taylor and Waterhouse 2016). Everyone’s responsibility is
to manage the risk. A number of policies, control and processes are maintained by ANZ Bank to
mitigate the risk that comes in the surrounding of the bank.
Management of Reputation Risk: The Australia and New Zealand Banking Group
Limited has a framework that manages the reputation, environmental and social risks. The
reputation policy of the employees helps to find out issues that are related with day to day. The