University Report: Strategic Information Systems of Headspace

This report provides a comprehensive analysis of the strategic information systems employed by Headspace, a national Youth Mental Health foundation. It begins with an introduction to Headspace, its mission, and its utilization of digital technologies to enhance mental healthcare. The report delves into the business processes of Headspace, outlining the user journey from signup to subscription and the various techniques offered through the mobile application. It then details the business and system requirements necessary for Headspace's online services, including network equipment, computer peripherals, and various software applications. The report also covers the software and vendor selection, focusing on Intrahealth's com.unity platform and its role in managing Headspace's complex health system. Furthermore, it discusses three key technologies used by Headspace to improve business efficiency, the level of efficiency required for technology implementation, potential security risks, and guidelines for mitigating those risks. The report concludes with a summary of the findings and highlights the importance of strategic information systems in the context of digital mental healthcare.

Running head: STRATEGIC INFORMATION SYSTEMS OF HEADSPACE
Strategic Information Systems of Headspace
Name of Student-
Name of University-
Author Note-

1STRATEGIC INFORMATION SYSTEM OF HEADSPACE
Table of Contents
Introduction..........................................................................................................................2
Business Processes...............................................................................................................3
Business Requirements........................................................................................................4
System Requirements..........................................................................................................6
Software and Vendor Selection...........................................................................................7
Three Ways of Technologies used by Headspace to Improve Business Efficiency............8
Level of Efficiency to Implement Technology....................................................................9
Potential Security Risks and Data Breaches......................................................................10
Guidelines to Mitigate Risks.............................................................................................11
Conclusion.........................................................................................................................11
References..........................................................................................................................13

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Introduction
Headspace was developed by Commonwealth Government in the year 2006. Headspace
is the national Youth Mental Health foundation that was established to increase the literacy of
mental health, promote seek of early help enhance youth friendly access, appropriate care for
young people in a social culturally way and reduce stigma (Nicholas et al. 2017). There is an
importance of using digital technologies to improve the effectiveness and efficiency of the
healthcare system. Headspace has evolved this technology of using the new innovation of digital
mental healthcare. Headspace has stated mental health strategy as a key component of National
Digital Heath related with all the young people of Australia and over the world. Meditation
sessions that are guided and also mindfulness training are the services that are provided by
headspace. The content of Headspace can be used online and also through mobile applications.
As reported in 2016, more than 6 million people were using the app of Headspace for their use.
All the guided meditation that are given online are provided by Headspace that includes
the access of user through the website of the company and also through application of mobile
phones such as androids and iPhones. A free ten days subscription is given to all the users that
sign up with the app. After the ten days subscription the user has option to take one month
subscription, one year subscription and also an option to continue with all trial material that is
available. Insight meditation and calming are both the techniques that are provided in the
techniques of meditation. In the year 2014, version 2 of the platform was launched. The version
2 of the platform attracted more customers than the first version. The user who signed up
increased to double the number and the platform gave meditation practice of near about 125
million minutes. In version 2, after completing the first stage that is the foundation stage, the app

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shows four areas in which the user can subscribe. The four areas are relationship, Headspace,
performance and health pro. There are different levels that show the meditation level and the
gamification of the employ. The user is instructed to complete a level first and then move on to
the next level to achieve a master before moving to the further next level. The time of each
sessions are mostly in a video format of ten minutes.
This report consists of business process that is carried out in Headspace of Australia. The
business requirements of the Headspace are also discussed briefly. The system requirements that
are needed to carry out the online business of headspace are also discussed. The software
provider of Headspace is described briefly and three technologies that are followed by
Headspace are mentioned that helps to increase the efficiency of mental health organization. For
implementing the technology, the efficient level that is needed is also discussed and related risks
which are found in Headspace are also stated. The guidelines to lessen those risks are also
elaborately discussed.
Business Processes
The business processes of Headspace are carried out in different ways in the online
application of the mobile app. The journey of the Headspace starts with signup with the website
that is done by the users who want to get service from the Headspace. After the sign up, the user
gets 10 days free trial getting all facilities of the Headspace. Headspace is a personal trainer that
helps to train the users from the mind. After the login is done, a free membership is given to the
users for ten days (Ellis, Churruca and Braithwaite 2017). The training is done only for ten
minutes a day to get extra clarity and calm. As the training is done online through mobile app,
the training is done anywhere, anyplace and anytime. All the training classes can be listened

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online and the sessions can be downloaded offline also for future use. After the ten days
subscription the user has option to take one month subscription, one year subscription and also
an option to continue with all trial material that is available. Insight meditation and calming are
both the techniques that are provided in the techniques of meditation. The interested users unlock
the full subscription journey of Headspace. There is an option to browse all the available sessions
that are needed by the users according to their lifestyle and mood. The session length is also
determined by the users. The processes that mindfulness all the activities of the everyday life are
also given in the sessions provided by Headspace. The progress statistics of Headspace is given
in the app itself so that the user gets to know the progress that is being done through the sessions
that are taken by them. There is also an opportunity to join and link up with friends that are in
need of the headspace. There is an option for a user to invite a friend for using services of
Headspace who are in need of those services. Already 15 million people have joined the
headspace app online and the user motivates others to get the services of Headspace.
Business Requirements
The business requirements that are used by the Headspace to conduct the online services
of mental health check up is stated below (Yung 2016). The online mental health services need
more equipment that is used to conduct the process smoothly.
Network Equipment- The network equipments that are needed to set up a business
process in Headspace Mental Health Service are the firewall, wireless devices, router, modem
and switches. To set up a secure network, firewall is needed to protect all the servers that connect
the user with the system.
Computers and peripherals

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Servers are needed to connect the user with the system of Headspace Mental Health
Service. The network environment that is provided to connect to network that includes running a
software, access files and printing are all provided by computer. A server is used as a repository
central data for users to connect to network. Personal Computers are also needed by the
employees of Headspace to connect all the users and also do other online processes. As all the
work is done online, the employees uses laptops and notebooks as it provides a 24x7 hours
service to the users. The employees connect the users even if they are not in the office from
anywhere and anytime. Scanners are needed to scan the documents of the users (Loughhead et al.
2017). As Headspace provides all time support to the users, they need a power supply that is
uninterrupted to maintain the power for all time when there is shortage of power supply. Back up
devices are needed to store all the information of the users as the user may come back after many
days and their information are to be stored by the system. Also if the system crashes, so it is
needed to keep a backup of all the data that are with Headspace. Webcams and microphones are
used by the consultant who provides services to the customers over the phone. Headspace
provides services to all the areas from an urban area to a remote area. The business should have
devices like remote monitoring to access the users from remote areas. Devices like glucose
meters are used by Headspace Mental Health Service to check the level of diabetes of the
patients in remote areas.
Telephone and internet services
Telephones are needed by Headspace Mental Health Service to serve the user over the
telephone. The networks that are needed are PSTN (Public Switch Telephone Network), VOIP
(Voice over Internet Protocol) and ISDN (Integrated Services Digital Network). For establishing
connection, data connectivity is needed to browse emails, make FOIP (Fax over Internet

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Protocol). ADSL (Asymmetric Digital Subscriber Line), satellite, wireless connections, NBN
(National Broadband Network) and cables are also needed by Headspace Mental Health Service.
System Requirements
The systems that are needed by Headspace Mental Health Service are operating systems
that are licenced and also software versions of the operating systems. The operating systems that
are needed are Microsoft Windows, Apple iOS and Android version of Google (McGorry, Bates
and Birchwood 2013). A security to maintain the software is needed by Headspace Mental
Health Service. The backup of the software should also be kept so that if the system of the
software fails, then the backup will be used. Software is needed by Headspace Mental Health
Service for monitoring all the other work of Headspace Mental Health Service.
To keep a look on all the services, software should be installed and to maintain that an
employee should be hired. Software is also needed to patching up systems that are needed in
Headspace Mental Health Service. Software of patch management is required by Headspace
Mental Health Service. There must be ability to access the capability and software in remote
areas as Headspace provides services to all the parts. All the software that is used must support
all the requirements of the business and helps to monitor all the processes of Headspace Mental
Health Service that are being carried out. The software systems that are obtained and installed
must be compatible with all the hardware system of the Headspace. System Software for clinical
information and software used for messaging purpose and capability of secure messaging are
also needed by Headspace. Accounting Software is also needed by system of practice
management. Cloud Services for keeping the backup and store the information that is used in the

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health record connectivity. The systems are all required for the Headspace Mental Health
Service to run successfully carrying out its business online.
Software and Vendor Selection
The Headspace Mental Health Service takes the help of software vendor provider to
control all the processes that runs in Headspace. The software vendor that is used in Headspace
is the Intrahealth which has released a product of integrated software known as com.unity to
support the initiatives of mental health in Headspace in Australia. The software combines the
management system of Headspace with access of web portals for the patients and also for the
providers of external care and also manages the mobile application for androids and iPhones.
The software solution of Intrahealth is designed to solve the problem that arises in
Headspace. The software of Intrahealth, com.unity provides an approach that is centric case
management which helps to manage the complex health system through web access by
consumers, care team provider and patients (Killackey, Mcgorry and Rickwood 2014). The
application is medical records that are shared securely that are managed by Headspace for
providing support to the consumer or the patient concern process. The application that manages
the mobile care planning and management activities for Headspace Mental Health Service are all
managed by Intrahealth so that they can manage the patient in the remote areas. The places
where there is no mobile service network coverage, Intrahealth provides services offline and
online. The mobile and web solutions that are provided by Intrahealth are real time and also
enables sharing information in a secure way. The providers are within the part of Headspace
Mental Health Service as an extended network of care. The control and access of portals are
controlled tightly in the com.unity and also provide security to the team who provides care to the

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system. The service providers allows the care team to view only the information that are
relevant, for instance a therapist can only view the psychiatrist. The Service providers allow
consumers and external providers to give the information by their own through web portal.
Com.unity is adapted to perform a range of program which requires services like multi
disciplinary and centralized care.
Three Ways of Technologies used by Headspace to Improve Business Efficiency
EHR (Electronic Health Record) - Electronic Health Record is a technology that is used
in Headspace Mental Health Service to file all the data of the patients that comes from various
sources into a cabinet of electronic file (Playford et al. 2014). This includes integrating of
images, text and handwritten notes. The entry are viewed as a order entry that are automated and
as a system to track the patient giving real time access to the patients and also keeps the record of
the patients for a longer period of time so that if they comes after a long period of time, then also
their data is present in the system.
CPOE (Computerized Provider Order Entry) - Computerized Provider Order Entry is
used in Headspace Mental Health Service as a form for ordering medicines and also for
fulfillment system. Computerized Provider Order Entry is also used for taking orders from
laboratories, procedures, referrals, transfers and radiology studies.
CDSS (Clinical Decision Support System) – This technology provides doctors and nurses
for treatment and diagnostic recommendation in real time. This technology has alerts in them
giving the doctors and nurses alerts for their patients and also helps in warnings that are given in
prescription drug interaction showing the protocols and the paths. Clinical Decision Support
System is used as a part of Computerized Provider Order Entry and Electronic Health Record.

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Level of Efficiency to Implement Technology
The technologies that are implemented in the Headspace Mental Health Service need
efficient employees to work on it. The most important technologies according to their efficiency
are described as below.
Smartphone – The Smartphone app is one of the most important technologies that are
needed in e-health of Headspace Mental Health Service. The apps are created in such a way so
theta the user will be able to use those applications from anywhere and anytime (Hickie, Scott
and Glozier 2014). The app of the Headspace contains a sign up process followed by four areas
where the user wants to participate. A ten days free trial is given to all the customers who signs
up and then the user has to select a particular domain in which he wants to be pro and subscribe
the selected domain for a month or a year according to the will of customer.
Hospital Diagnostic at home- A portable diagnostic is possible for all the users from
home itself. The users do not have to visit the health center for check up. All things are done
online and with the microchip that is present with the patient, the doctors get to know about their
patients. This technology needs high level of efficiency because everything is done online
through internet to support the health care system of Headspace Mental Health Service.
Delivery mechanism of drug- The mechanism of drug delivery is another efficient
technology that is used in the Headspace Mental Health Service. Smart pills are available that
helps the patients to remain in touch with the doctors. A sensor technology is developed similar
like a pill which can be swallowed and are also combined with the drugs in the form of pill.
When the pill gets dissolved in stomach, the sensor gets activated and the data is transmitted to
the doctors on a patch that is with the doctor or may be on a smart phone app. This data enables

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the patients and their doctors to get a track about the improvement of their situation after the
prescribed medicine. This is most advanced technology and is very costly.
Digital therapeutics- The digital therapies is another class of development that has made
changes among the people. This helps the patients in long term procedure this helps to change
the lifestyle by different coaching and sessions that are made by group to mitigate the risk via
digital therapies. This is a high level efficiency that helps the people greatly. Digital therapies are
most common in Headspace Mental Health Service because everything is done online and
digitally in Headspace.
Genome sequencing- This group of technology helps to detect diseases of the people and
how the diseases affect them at different levels. With the genome sequencing, it is easy for
doctors to understand the genetic of the particular person’s disease and also get some knowledge
about their response for the treatment. This helps the doctor to prescribe their patients
accordingly and helps to get through their diseases.
Potential Security Risks and Data Breaches
The risks that are arrived in the Headspace Mental Health Service are as follows:
Headspace may fail to develop its brand and market the services of headspace
successfully. It may fail to expand the sale of Headspace and also marketing capabilities. System
may fail in Headspace and delay may happen in operation of the communication and computer
systems (Guy et al. 2016). Headspace Mental Health Service may receive delay from service
provider Intrahealth for nor receiving its products and host properly. Giving respond to the
technological developments may fail in Headspace Mental Health Service. The rights of
intellectual property are enforced and protected by the Headspace. The service vendor may be

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time consuming and costly. The ability of Headspace for collection and using the information
may limit the enforcement actions, regulations and law of Australia.
Guidelines to Mitigate Risks
The risks that are faced by Headspace Mental Health Service are mainly the credit risk,
market risk, liquidity risk and other interest rate risk. Credit risks are risks that are considered to
be risk on cash should be minimum. Ongoing credit evaluations are for the amounts that are
made due from customers are monitored by Headspace Mental Health Service and payments are
determined if there is a credit loss (Burns et al. 2014). Interest rate risks are the risks that are
concerned with flow of future cash. In Headspace Mental Health Service Interest rate risks are
mainly risks that are related with notes payable, debentures and also secured loans. Liquidity
Risks are risks that comes when Headspace does not meets all the financial obligations. The
liquidity risks of Headspace are managed by financial leverage and capital structure. The market
risks that are faced by Headspace are the currency risks. As Headspace provides services all over
the world, so maintain all the cash is a risk that comes to Headspace Mental Health Service. The
currency risks are mitigated by Headspace.
Conclusion
This report gives a detail of the business process that is carried out in Headspace of
Australia. The business requirements that are carried out in Headspace are also discussed briefly.
The system requirements that are needed to carry out the online business of headspace are also
discussed briefly. The software provider of Headspace is described briefly and three technologies
that are followed by Headspace are mentioned that helps to increase the efficiency of mental
health organization. For implementing the technology, the efficient level that is needed is also