Strategic Information System: Literature Review for Deloitte Australia

This report presents a comprehensive literature review focusing on Deloitte's strategic information system. It begins by examining the current organizational structure of Deloitte Australia, detailing the roles and responsibilities of key figures such as the CEO and board of governors, and identifies potential operational problems within this structure. The review then explores the company's system acquisition methods, with a focus on the likely use of commercial accounting software and custom software solutions, including the Sharesight API. A system flowchart illustrates the sales procedures, highlighting key steps from order placement to shipment, and discusses potential control problems and recommended solutions. The report further delves into the development and adoption of accounting software packages, tracing their evolution, benefits, and challenges, particularly cloud-based solutions. It analyzes market demands, identifies leading software packages, and examines their competitive advantages, emphasizing the impact of automation and integration. The review concludes by discussing the increasing demand for these software packages and their role in maintaining a competitive edge in the accounting sector.

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Strategic Information System: Literature Review
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Strategic Information System: Literature Review 2
Strategic Information System: Literature Review
Just about a decade ago the demand to use cloud-based accounting software was being
neglected in Australia. Many business and accounting firms mainly depended on traditional
accounting techniques to perform their day to day operations. During the 990s, several
accounting software and spreadsheets have been introduced in the accounting sector and they
have revolutionized the sector. Majority of accounting firms have adopted these accounting
software in Australia and this has improved the efficiency of accounting operations in the
organizations (Riungu-Kalliosaari et al, 2016). An example of the companies that have adopted
the accounting software in Australia is Deloitte Touche Tohmatsu Limited commonly known as
Deloitte. This organization is among the world's largest accounting firms based on the revenue
collected and the number of professionals. This essay is a literature review on the company based
on the current organizational structure with its related operation problems, the acquisition
method, the sale procedures and any problem control system in the organization. This literature
review also discusses the accounting software development and adoption as well as its
challenges. Technology advancements occur each and every day and accounting firms should be
flexible in adapting the software packages that can help them operate more efficiently.
Part 1
The Current Organizational Structure
The organizational structure of any organization is very critical in determining the
success or failure of the organization. A good organizational structure should clearly outline the
roles and responsibilities of every person as well as ensure a smooth and efficient information

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flow across all the levels in an organization. The Deloitte Touche Tohmatsu Limited in Australia
is governed by a body of governor headed by the chairman who is currently Mike Fucci. The
board of governors has the responsibility to guide the company in achieving both its short term
and long term strategies and objectives. The board has the role of stewarding and being the voice
of all the partnership and ensuring that long-term success and short-term success of the
organization are properly balanced for smooth operation. The board also has the duty of acting as
a custodian of the partnership and offers oversight of management to guarantee the organization
is protected from both the internal and external risks. The board of governors serves as the
advocate of supporting the management to execute the organization's longtime goals and
strategy, therefore, ensuring the prosperity and growth of the organization.
The Organization also has a chief executive officer (CEO) currently Cindy Hook is
occupying this after being appointed in the year 2015. The chief executive officer of Deloitte
Australia is associated with her ability to embrace innovations that have driven the progress of
the firm. The main role of the CEO is to develop sustainable and transformative solutions to their
clients by bringing together all the resources available to the firm and integrating them well. The
CEO is responsible for ensuring that the organization makes positive economic, social and
cultural impacts in Australia.
The organization also has several management officers that are allocated different
responsibilities in the operation of the organization. These officers include the chief operating
officers, chief strategic officer, chief risk officer, the chief financial officer as several managing
partners such as Audit & Assurance and clients and industries. They are in charge of their
respective departments. The management officers are answerable to the chief executive officer
who is, in turn, answerable to the board of governors. Going down the hierarchy we have the

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operation officers which include the accountants, technicians and subordinate staff of the
organization. This organization structure ensures that information flow occurs efficiently thus
allowing smooth operation of the organization.
Potential Operational Problems of this Organizational Structure
The organizational structure of an organization can seem to be perfect and operational but
its impact during the implementation stage is likely to expose the loopholes that may exist in the
structure. Therefore, it is likely that the structure of this organization also has some problems in
its implementation process. The first problem I think the structure has is that it has not articulated
business model and strategy clearly. The structure has not clearly outlined the guidelines to be
followed in making specific decisions. This may lead to ambiguity and confusion in making very
important decisions that affect the operation of the organization. The other problem is that the
structural design may not be sufficiently solving the problems faced by the organization.
Problems facing any organization are dynamic and they change as time goes. A good structural
organization should be redesigned periodically to ensure that it is aligned with the current
problems at hand and I am not really sure when the organization started using this structure.
Whatever year it is, a lot of business dynamics must have changed and therefore it requires to be
redesigned.
The Most Likely System Acquisition Method
There are several acquisition methods the company could be using including custom
software, ERP or commercial software. Data acquisition is the procedure of selecting signals that
can be used to measure real world physical conditions and convert the results into digital
numeric values the computer can manipulate. The company is likely to be using commercial
accounting software since the Sharesight Company announced that it had partnered with Deloitte

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and other accounting firms including the PricewaterhouseCoopers (PWC). The organization is
using accounting software known as the Sharesight API. And this application provides an
interface that allows third-party developers to access data on the behalf of the user. The software
offers two APIs namely the Connect API and User API. The former is portfolio- based while the
latter is user-based.
The system acquisition method allows the organization to acquire data from the clients,
process it and deliver process information to the clients. The accounting software comes with the
advantage of caring out accounting tasks in less time compared to traditional accounting
methods. The software are also easy to use and they don't require complex specialized skills to
work with them. The organization is also most likely to be using custom software that are
developed specifically to meet their organizational needs and requirements. Strategic

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A system flowchart of the Sales Procedures for Deloitte Company
The above sale process flow chart I designed for the Deloitte Company in Australia is
meant to illustrate all the possible actions and steps that the company can use to sell its goods
and services. The flowchart shows the major steps of service and product delivery to ensure they
meet the needs of their customers since customer satisfaction is an important goal of any
business organization.
The flowchart is designed such that once the customer makes an order, the order has to be
identified if it is a pick order, to be ordered or to be produced. Once this decision is made then a
series of the process have been highlighted based on the decision made. After going the
respective steps the product has to be packaged and an invoice developed. Finally, the product

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can now be shipped to the customer through the laid down shipment system the organization has
chosen.
The control problems in the system may be communication channels and proper
documentation. The best solution to this problem I recommend the company to employ mobile
computing technologies. This technology ensures an efficient information management system
for the organization. This will ensure that the organizational structure and even designed
flowchart operates properly.
Part 2
Development and Adoption of the Accounting Software Packages
Accounting Software Packages have been developing gradually since the 1990s to date.
Currently, the development of these packages is very rapid due to the advancement of
technology. However, Markov and Brender (2013) cited that the main drawback of conventional
accounting software is that they cannot be coupled to the internet and it also has to be installed
into the computer operating system. In Australia, the cloud-based accounting software was
introduced in the 1990s and they included applications such as Quick books, Xero and many
more. This software was not readily accepted but with time they were adopted by big accounting
firms and they have really revolutionized the accounting functions of these organizations.
The cloud-based accounting software was adopted by the accounting firms because of the
benefits they offered to these organizations. One of the reasons that the software was adopted
very fast in the Australian accounting sector is because they are easy to use. The simplicity in
most of these software packages and the fact that no one needs much specialization to use them
really lured many accounting firms to adopt them. Another reason for the rapid adoption of these
packages is the fact that they are integrated and internet based in nature. The other reason could

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be because people in today's era have a positive attitude to technology and they believe
technology is a means of solving the various problems we face in accounting.
According to Miseviciene and Christauskas (2012), cloud-based accounting software
packages have evolved to be more than a humble accounting package as a business management
tool. Lack of incorporation of the diverse fundamentals of accounting functions could not easily
interact with each other hence is the main challenge that the software packages faced in the
1990s. Also the coordination of purchase, sales and inventory management was missing hence
the implementation of these was challenging. The existing regulations in the traditional
techniques during that time were complex such that even the firms that were not based on
accounting saw the need to evolve. Therefore specialized modules such as the secretarial
functions, compliance functions, taxation and payroll, however, all these functions required
integration with the back office functions.
Using cloud accounting software in the early days they were introduced was hindered by
the challenges the accountants faced at that time. However, these challenges have been dealt with
and the demand for cloud-based accounting software packages has increased in Australia. The
available accounting software packages have successfully overcome the restrictions and
challenges that the traditional accounting systems posed. Some of the common accounting based
software packages that are being used in Australia today include MYOB, Quick books, Zoho
books, Xero and Fresh books. The two main benefits that these accounting software packages are
offering is the integration of accounting and automation (Cleary and Quinn, 2016). However, the
stiff competition existing has made the software packages to almost have similar features and
performance. The benefits offered by the accounting software packages are used by accounting
firms to keep the competitive advantage over their competitors in the accounting sector. This

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software also have several advantages in accounting such as fast bank reconciliation, easy
invoicing, faster management of inventory, integrated payroll, online bill payment, accessibility
through mobile applications and smart reports and dashboards (Ferris and Red, 2017). This
technology of account based software packages are becoming more common not only in
Australia but all over the world because they allow multi-currency transactions, filling of GTS
returns, storing accounting files online, generating purchase and sales orders as well as they can
be used for asset accounting.
Market Demands
The number of potential users in the market usually determines the demand for any
product. According to Marand et al, (2013), the current demand for the cloud accounting
software packages in Australia is increasing rapidly among both small scale and big scale
accounting firms. The automation features the packages has greatly led to their increased
demand. In the context of Özdemir and Elita (2015), these software packages have a high
demand because they don't necessarily require to be installed in computers and they can as well
be used to any electronic device as long as it is connected to the internet. The need for
accounting firms to evolve and adapt to the dynamic technology also make these new accounting
inventions to be at a very high demand in the accounting sector.
Leading Software Accounting Packages and their Competitive Advantage
In a business environment where similar products can be offered by several organizations
competition is always going to be there. The market for accounting software packages in
Australia is mainly dominated by Quick books, Zoho books, Xero and MYOB. The competitive
advantage this software have over their competitor is mainly based on price. The software offer
features that are almost similar and organizations have to select the one that comes at a pocket-

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friendly price. The nature of the accounting firm and their banking requirements is also a factor
that gives them a competitive advantage (Christauskas and Miseviciene, 2012). The use of these
packages is more popular among the small and medium scale firms as compared to large-scale
firms such as Woolworths.
Challenges Encountered
The use of these software has so many benefits and they offer so many opportunities to
accounting firms but they also come with several challenges. The first challenge is cost as
Pendley (2015) mentioned in his article. The software packages require the establishment of a
back-p data system with minimum speed and memory requirements. This will require a lot of
funds to obtain the hardware components as well as the technical expertise to install and
maintain them. There also monthly subscription fees to be paid for the software packages and
they also have several add-on features that have to be purchased to support their operation
(Pierce and Mworks, 2015). The cost involved is usually high and it may discourage firms,
especially the small-scale accounting firms.
The other challenge is difficult in use since most of these packages are designed
uniquely. Accountants used to traditional techniques find it very difficult to use them. The other
challenge is the potential cybercrimes threat. The packages are internet based and with the
increasing rate of cybercrimes which always occur on the internet, the packages expose the
accounting firms to so many risks. The security protocols can be overpassed by individuals with
malicious intentions and access confidential data from these packages. The other challenge is the
issue of time. The habitual use of these packages can lead to temporary slow-downs as
mentioned in Marand et al (2013)

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I recommend that training sessions should always be organized to help accountants to
familiarize with these packages before they are incorporated into any accounting firm. Also, anti-
virus software should be installed to eliminate or reduce the cybercrime threat associated with
the use of these packages.
Conclusion
The demand to use cloud-based accounting software was being neglected in Australia for
so long. Many business and accounting firms mainly depended on traditional accounting
techniques to perform their day to day operations. The use of these packages has evolved with
time and they have been successfully adopted. Using cloud accounting software in the early days
they were introduced was hindered by the challenges the accountants faced at that time.
However, these challenges have been dealt with and the demand for cloud-based accounting
software packages has increased in Australia. The accounting software packages come with
several benefits to accounting firms in Australia although there a few challenges that have to be
locked into. The few suggestions I have stated can be used as solutions to deal with the
challenges.

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Bibliography
Brender, N. and Markov, I., 2013. Risk perception and risk management in cloud computing:
Results from a case study of Swiss companies. International journal of information
management, 33(5), pp.726-733.
Christauskas, C. and Miseviciene, R., 2012. Cloud–computing based accounting for small to
medium sized business. Engineering Economics, 23(1), pp.14-21.
Cleary, P. and Quinn, M., 2016. Intellectual capital and business performance: An exploratory
study of the impact of cloud-based accounting and finance infrastructure. Journal of Intellectual
Capital, 17(2), pp.255-278.
Ferris, J.M., Red Hat Inc, 2017. Adjusting resource usage for cloud-based networks. U.S. Patent
9,842,004.
Marand, A.A., Marand, E.A. and Dashtebayaz, M.L., 2013. Investigating the effects of cloud
Computing on accounting and its comparison with traditional models. Advances in
Environmental Biology, 7(10 S1), pp.2836-2847.
Özdemir, S. and Elitaş, C., 2015. The Risks of Cloud Computing in Accounting Field and the
Solution Offers: The Case of Turkey.
Pendley, J.A., 2015. Information Security and Cloud‐Based Computing: Tools for the Corporate
Treasurer. Journal of Corporate Accounting & Finance, 26(3), pp.27-30.
Pierce, D., Mworks Worldwide, Inc., 2015. Integrated enterprise software and social network
system user interfaces utilizing cloud computing infrastructures and single secure portal access.
U.S. Patent 9,003,297.
Riungu-Kalliosaari, L., Taipale, O., Smolander, K. and Richardson, I., 2016. Adoption and use
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