Strategic Information Systems Plan: A Project Management Case Study

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Student Name: RUTH ZEREMARIAM
Course Title PROJECT MANAGEMENT
Instructor: Mr. JHONE
Date Submitted 11/6/2019

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Table of content
Task 1……………………………………………..……………………….3
Task 2......................................................................................................…...7
STRATEGIC VIEW………………………………………………..…………7
INFORMATION VISION AND STRATEGY………………………………..7
OBJECTIVES AND POLICY………………………………………………..9
IMPLEMENTATION PLAN…………………………………………………..13
ORGANIZATION STRUCTURE………………………………………………13
INFRASTRUCTURE AND SECURITY………………………………………….14
BUSINESS ALIGNMENT………………………………………………………15
DATA MANAGEMENT………………………………………………………….17
References…………………………………………………………………………….18

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Task 1
1) Define the key characteristics of any project.
I. Projects have a purpose:
II. Projects have clearly-defined aims and set out to produce clearly-defined results. Their
purpose is to solve a “problem”, and this involves analyzing needs beforehand.
Suggesting one or more solutions, it aims at lasting social change.
III. Projects are realistic: their aims must be achievable, and this means taking account both
of requirements and of the financial and human resources available.
IV. Projects are limited in time and space: they have a beginning and an end, and are
implemented in a specific place and context.
V. Projects are complex: projects call on various planning and implementation skills, and
involve various partners and players.
2) List and briefly explain the five (5) key stages in Project Management?
The Initial Process-
Project Initiation:
At this level, processes are just becoming defined. In addition, there is little integration with the
rest of the organization. Management is aware of the PMO but isn’t necessarily on board with its
use at this point. It comprises following points.
 Problem/Opportunity
 Proposal Approval
Project Planning:

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This step comprises a proper outline of the project which explains how
project is going to be accomplished. Following requirements are
considered in this phase.
 Project Schedule
 Scope and Budget
 Planning Resources
Project Execution
This phase is about constructing deliveries for the client using the
resources. This phase put the plan of the project into action. This phase
can assess following things.
 Project Implementation
 Project Integration
Project Monitoring & Control:
This phase compares the current status of project with discussed and
proposed plan to know it project is going into right direction or not.
Hence this project monitors and controls the project to planned delivery.
It comprises following points.
 Monitoring
 Delivery
 Control
Project Closure

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In this last phase, the performed project is inspected and errors and
issues are identified. It included following parameters.
 Project inspection
 Issues assessment
 Resolution and handover.
Structured Process and Standards -
The PMO is growing up a bit. Basic processes have been established, but they’re only being used
on the biggest or most high‐profile projects in the organization.
Organizational Standards and Institutionalized Processes -
By now, processes are standardized across the organization and are repeatable.
The PMO is focused on the organization, and work is underway to analyze project performance
Managed Processes-
the PMO’s processes are now integrated with corporate processes, like reporting and data analysi
s, and management is mandating compliance with the PMO, which is now able to provide in‐
depth analysis of project performance.
Optimizing the Process-
PMO now has full processes in place to measure project efficacy and efficiency. On top of these
processes, there are processes to ensure that project performance continues to improve, instead o
f remaining constant.
Finally, management is heavily focused on continuous improvement of the PMO and the projects
the office manages.
3) What is the Purpose of Project Initiation Document (PID)? List three (items) that
could be found in the PID.
A Project Initiation Document (PID) is one of the most important components of project
management. It uses as a reference point throughout the project, for both the client and the
project team. A Project Initiation Document is used for two purposes:
The project management gives a commitment through the PID.

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The project management and project manager can monitor the progress of a project through the
PID
Project Goals; what do we want to achieve with our project? - Scope; It explains what our project
delivers for our stakeholders and our customers. It also divided into three parts: Project Scope
Statement, Proposed Solution and In Scope for Project Example. - Project Organization; Project
organization is a process and it uses for arrangements and decisions about the project.- Project
Size; How large is our project, how long does it take and how many people are involved?-
Business Case; A business case explains the reason for initiating our project
4) List the nine (9) knowledge areas in Project Management and briefly explain the importance
of any two of them.
1. Project integration management - This involves the fundamental plans regarding the project
such as project charter, roadmap of the project, monitoring and controlling of the deliverable
phase etc.
2. Project scope management - This describes the scope of the project and also defines the
detailed requirements for the final product.
3. Project time management divides the project activities according to various schedules and state
the start and deadlines for each project activity. This helps in the controlling of the project as a
whole.
4. Project cost management describes the project budget and estimates the funds to cover the
entire project extent and this must be monitored on a regular basis.
5. Project quality management focuses on the quality of the product deliverable. This process
includes quality assurance, quality standards and quality deliverable. In this process deliverable
are inspected on the basis of outlined standards as per the quality.
6. Project human resource management is concerned with the people of the project. This defines
the roles and requirements for each position and how they will fit in the project.
7. Project communications management informs the stakeholders and teams about every aspect of
the project.

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8. Project risk management plans how the risks will be categorized and prioritized in a project
environment.
9. Project procurement management deals with the outside procurement for the project like hiring
of suppliers and sub-contractors which affects the schedules and budget of the project.
5) List five attributes or characteristics of a project Manager and briefly discuss or explain the
importance of any two of them
 Excellent organizational ability. Organization is vital to completing projects, large and small.
The ability to organize is also critical for being productive on a daily basis. When one or more
teams are involved, proper organization can be a “make or break” condition.
 Talent for motivating people. Difficult to verbalize or standardize, this skill is essential. There
is no single method to motivating your team, as much depends on the individual personalities
you manage.
 High level communicator. This characteristic goes beyond just communicating with your team.
You should develop the ability to communicate effectively with all staff, management,
technical gurus and others with an interest in the project or the company.
 Ability to identify and react to changes and road blocks. Projects, similar to your daily
responsibilities, are fluid, however well thought out or planned.
6). who is a stakeholder? Briefly explain the purpose of stakeholder analysis and why it is
important in Project Management
A stakeholder is any person or organization who has an interest on the organization’s activities.
Freeman (1984) defines a stakeholder as an individual or organization that can be affected
positively or negatively or cause an impact to the particular organization. Stakeholder analysis is
a conflict resolution, project management and the full business administration.
Purpose Stakeholder Analysis
 Helps to understand the stakeholders better in relation to their power, and their
interests, manage their relationships and finally identify the possible risks
identified.

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 It ensures that better strategies that will enable the organization to develop reliable
decision making in the organization.
 Managed care will lead to greater acceptance of the organization and the actions
of the stakeholders. The stakeholders have different strategies and the analysis
will enable the organization to develop the most acceptable actions in the
organization.
7.
Activity
Initial
Node
First
Node
Estimated
Duration
A 1 2 2
B 2 3 2
C 2 4 3
D 2 5 4
E 3 6 2
F 4 6 3
G 5 7 6
H 6 8 2
I 6 7 5
J 7 8 1
K 8 9 2

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Activity Preceding Duration
a - 8
b a 18
c b 3
d c 8
e g,h 18
f a 13
g c,f 3
h a 13
Task 2

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STRATEGIC VIEW
Information systems vision and strategy are a critical organizational activity aimed at
helping organizations in identifying strategic applications as well as aligning an organization’s
strategy with effective information systems. This is one of the ways to which an organization
achieves its objectives. Currently, improved information systems vision and strategy have
become one of the most critical issues that organizations need to think about and think of.
Information systems vision and strategy play a major role thus making impressively huge
contributions to businesses and organizations.
INFORMATION VISION AND STRATEGY
The information vision and strategy are titled customer information management. The
vision and the strategy outline ways in which London Skills Concern (LSC) will track their
customer information while surveying the customer base so as to obtain feedback. The vision
and strategy are going to embrace various software and cloud computing applications designed
purposely to give the company rapid and efficient access to the customer information. Surveys
and customer information will be centrally located and widely accessible by everyone who needs
them within the company. This will be contrary to being housed in separate departments.
The vision and strategy will also include collecting, analyzing, organizing, reporting, and
sharing customer information with everyone in the organization. The organization needs a
thorough and comprehensive understanding of the needs of their customers if it wants to retain
while increasing the customer base. Efficient solutions of the vision and strategy will provide the
organization with the ability to deal with instant customer customers while obtaining immediate

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feedback. The result from this is customer retention and customer satisfaction which will
dramatically improve. London Skills Concern (LSC) being best-in-class Company will attain
more than 20% annual improvement in the rate of retention, data accuracy, revenues, and
customer satisfaction rates (Kajalo, Rajala, & Westerlund, 2007).
Figure 1: Customer Information Management
OBJECTIVES AND POLICY
Customer Information Management will be critical for London Skills Concern (LSC) to
effectively organize and exploit information assets for the purpose of retaining customers and
winning new ones. The organization needs a framework which will enable the CIO to make an
informed decision, support the fulfillment of the organization's objectives while enabling

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successful execution of the work process. The model below is an illustration of the key
components of this framework of activities will together provide effective customer information
management:
Figure 2: Objectives and Policies
The customer information management policy framework will require LSC
International’s executive board to recognize and take customer information as a corporate asset,
critical to delivering the organization’s vision and mission, and finally championing a strategy
for the organization’s effective management. The implementation of the policy will require the
organization’s leadership, sound information architectures, and resources. Additionally, the
implementation will require the recognition of the challenges of the organization's leadership,
culture, and change.
Codes of ethics have increasingly become common in London Skills Concern (LSC)
covering diverse areas such as social responsibility, sustainability, and ethics. The organization's