HI5019: Strategic Information Systems Report for Gracious Industries

This report, prepared for the HI5019 Strategic Information Systems for Business and Enterprise course, provides a detailed analysis of Gracious Industries and its need for an Enterprise Resource Planning (ERP) system. The report begins with an executive summary, followed by an introduction outlining the company's current challenges and objectives, including the desire to launch new green products and regain key accounts. Key business processes such as sales, finance, and inventory are examined, along with major control risks associated with manual operations. The report then explores essential ERP features like accounting, customer relationship management, reporting, tracking, data analysis, integration, and automation. It provides descriptions of ERP vendors, including SAP, Oracle, and Microsoft, and compares their functionalities to identify the most suitable ERP package. Finally, the report offers recommendations for ERP selection and concludes with a summary of the findings.

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SIS for Business and enterprise
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Executive summary
ERP selection is a tough task for any organization and it is also based on the vendors.
in addition, there are many issues in the implementation process of ERP. Therefore, it is
necessary to identify all the things properly for adoption of ERP systems.
This report will describe the key business process of the Gracious and it will provide
major control risk of the company. it will provide ERP system’s features and role of the
ERP in their company. in this report, comparison will provide between three vendors of
ERP systems and recommendations will provide in the later section of this report.

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Table of Contents
Executive summary...........................................................................................................1
Introduction........................................................................................................................3
Key business processes for Gracious Industries..............................................................3
Sales system:.................................................................................................................3
Financial system:............................................................................................................3
Inventory System:...........................................................................................................4
Major control risks for the business processes of the company.......................................4
ERP features and functionalities that the company should consider................................5
Accounting......................................................................................................................6
Customer Relationship Management.............................................................................6
Reporting........................................................................................................................6
Tracking and Visibility.....................................................................................................6
Data Analysis..................................................................................................................7
Integration.......................................................................................................................7
Automation.....................................................................................................................7
Description of ERP vendors and their products................................................................8
SAP.................................................................................................................................8
Oracle.............................................................................................................................8
Microsoft.........................................................................................................................9
Comparison of features and functionalities of two ERP packages...................................9
The choice of ERP software package for the company..................................................11
Recommendations...........................................................................................................11
Conclusion.......................................................................................................................12
References.......................................................................................................................13

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Introduction
Information System (IS) is an important part of an organization because it requires
managing various business processes. In addition, most of the organizations have used
Strategic Information System (SIS) for managing their business functions in proper
management. The main aim of SIS is to provide competitive advantages to the
organization using various features of the organization. Gracious Industries is a good
company in the electronics industry ( Ly, 2019). It has earned more than $ 10.5 million
last year. The company has continued in this business for the last 40 years. The
company wants to launch new green product ranges, which are environmentally
friendly. Recently, the company has lost some key accounts, which is necessary for the
company. Therefore, the company has employed an accountant to produce a financial
report every year. Now, the company wants to take help from software to take
competitive advantages and expand their business to the next level in the market
(Green, 2017).
This report will discuss about the key business processes of the Gracious Industries,
such as finance, accounts, sales, and many others. It will discuss about the major risks
controls for the company. In this report, ERP systems will suggest for the company that
will fulfill the business objective of the company and minimizes the control risks. There
are various methods to select an ERP system for the company. In addition, this report
will compare and contrast the functionality and features of two ERP software packages,
which has offered by the three vendors. It will provide a suitable ERP system for the
company.
Key business processes for Gracious Industries
The company has supplied various electronics parts to the supermarkets and hardware
stores. In addition, the company has managed its various business functions manually,
which is not good for the company in terms of competitive advantages. There is a main
three-business process of the company, which areas:
Sales system:
The company has managed its sales using register and other traditional methods, which
are less efficient for fast access to data and reports. In addition, the company has
provided various parts to the supermarket, which was based on the demand of the
hardware stores and supermarkets. The sales department manages various things
about the business of the company. As it provides a balance between consumption and
other things. Besides, the company can manage all the suppliers and buyers using
sales systems.
Financial system:
Financial systems are helpful for managing the various cost of the company, such as
the salary of employees, buyer’s payment, supplier’s data, and many others. In addition,
the financial system manages all the financial decisions about the business of the
company.

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Inventory System:
Inventory management is necessary to identify the requirements of various electronic
parts. In addition, the company manages various buyers and suppliers' demands using
an inventory system. It manages all the processes related to demand and supply of
products.
There are three basic systems, which have used for the management of various
business processes of a company that is management information systems (MIS),
transaction-processing systems (TPS), and executive information systems (EIS). All
those systems have used for a particular purpose, which are operational decisions,
tactical decisions, and strategic decisions. The company wants to complete all the
operations in a proper to get competitive advantages (Andre, 2019).
Major control risks for the business processes of the company
The company has evaluated most of the processes manually, which is important for the
company. Manual work is so risky because of their late responses and lack of real data
of various business processes. There are some major control risks of the company,
which makes a huge impact on the revenue of the company ( Arguin, 2017).
In addition, the company can lose its various contract and account because of various
data analytics issues. It is necessary to improve all the processes in a proper way.
Human mistakes can create huge issues for business. Therefore, it is necessary to
improve the business process and its performance (Arnesen, 2013).

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SIS system has provided three main competitive advantages to the company, which is
operational efficiency, information quality, and innovation. All these things are
necessary for the company to improve its profit and revenue (Arrea , 2019).
ERP features and functionalities that the company should consider
There are various features of the ERP system. In addition, Enterprise Resource
Planning (ERP) systems have used to manage various business processes of a
company. In addition, there is much application of ERP, which manages most of the
business processes of an organization ( Bach, 2018).
ERP system provides various services to manage the business process of the
company, which are accounting, quality management, engineering, human resources,
supply chain, sales and marketing, and many more (Chang, 2019). Moreover, the ERP
system can manage additional services of an organization as well as it can be migrated
into advance technologies in an easy way. There are various feature and functionalities
of ERP systems, which areas:

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Accounting
Monetary control is one of the maximum essential features in any business. As such,
any decent ERP needs to contain sturdy accounting tools. ERP structures help manage
strategies like money owed payable, bills receivable, constant-asset management,
threat management, and tax management. In addition, numerous structures available
can also manage more than one currencies and tax guidelines if you frequently do
commercial enterprise out of doors of Oracle monetary ERP (Cheng, 2018).
ERP systems offer fantastically sturdy gear to improve the performance of the company
and it will improve the value of the company in the market. In addition, the ERP system
can improve the facilities of various products and services ( Davies, 2016).
Customer Relationship Management
Most of the companies have used CRM to improve the relationship between companies
and customers. It is spending greater time updating it than clearly the use of it to
discover information. Second, CRMs inside an ERP centralize patron records, allowing
for quick get admission to when running with different parts of the device. For example,
an included CRM allows users to get entry to billing statistics and purchaser addresses
whilst processing shipments ( Davies, 2016).
ERP systems are helpful in the management of various processes of the company and
improve their quality and performance. In addition, there are many technical issues has
created by third parties, which can reduce the profit of the company (Dencken, 2017).
Reporting
While this is not usually an issue, it is nevertheless precious to differentiate between the
two. The company can consider ERP reporting functionality because the gear needed to
carry evaluation to a quit consumer. In addition, ERP systems will provide help to the
company in organizing various business functions in a proper manner (Zhong & Rohde,
2014).
Further to contact management, CRM gear additionally copes with advertising and
marketing automation, sales pipeline sports, and lead control. With ERP, you could
layout and implement complete client care solutions. The company may without
difficulty create campaigns, track customers at some point in the income lifecycle and
gauge patron pride. ERP’s customer support control competencies make it easy to
improve lengthy-time period patron retention (Surendro, 2016).
Tracking and Visibility
Monitoring is a necessary process to track all the activities in detail to identify the
purpose of the processes in the company (Select-hub, 2019).
This degree of visibility lets in users to apprehend and foresee problems consisting of
delays and stock outages. Similarly, to tracking tangible items, ERP lets in users to
song records. This consists of sales, manufacturing information, group of workers

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productiveness and more. ERP structures provide a large number of records. In
addition, Sales are frequently tracked in CRM gear, a group of workers’ productivity may
be tracked in an HR module, and manufacturing facts may be located in production
analysis equipment. ERP systems additionally permit users to installation signals for
positive occasions, preserving them updated on the most vital activities (Seethamraju,
2015).
Data Analysis
In view, that an ERP is already amassing and processing data from all your commercial
enterprise functions. In addition, business analytics is necessary for the decision-
making process, which will provide better results (Scott, 2019). ERP analyzes facts
regarding all business operations, such as patron statistics, production information,
income records, and lots extra. For instance, an ERP assists you to be expecting a call
for, create a budget, and analyze your HR features. Facts evaluation gives smooth get
admission to important commercial enterprise facts and gives to tune organizational
productiveness and efficiency. If the company needs a more precise machine skills
example of statistical analysis, check out some of our articles on business intelligence
(Elragal & El Kommos, 2012).
Integration
ERP system has integrated all the processes in proper order, which is necessary to
improve the quality of the processes. In addition, integration is a necessary and
compulsory process to implement all the phases of a system (Epillars, 2018).
ERP system has created various opportunities for the company to improve and expand
its business at various places as well as in the international market (Kiadehi &
Mohammadi, 2012).
Integration also lets in your commercial enterprise to work with multiple additives right
away. For example, with incorporated customer courting management (CRM), users
can get entry to order history and client statistics in the same gadget. The evaluation of
statistics gives perception into commercial enterprise trends and can offer predictions
based totally on past practices. This increases efficiency on an organizational scale,
making sure easy operations and stepped forward productivity (LaBarre, Olivia, 2019).
Automation
The company has used traditional methods for the management of various processes,
which is not necessary to improve the quality of services and performance. In addition,
ERP systems are helpful in the automation of various business processes, as an
example, place an order for the selected item (Marder , 2017).
Automating your processes also can lessen human mistakes. While your employees are
spending the public in their day repeating the equal mission repeatedly, they are bound
to make a mistake or two. In addition, Automation allows information to be sent from
one part of the device to some other, with none hazard of error (Mehta, 2018).

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Description of ERP vendors and their products
There are various vendors in the industry, which provides ERP systems to manage
various business processes of an organization. In addition, there are many benefits of
the proper vendor for the ERP system implementation. In addition, the ERP system
requires huge costs in implementation in a proper way. There are various reasons for
the success and failure of ERP system failure (Mezghani, 2019).
As the above diagrams show that SAP, ORACLE, Microsoft, Inform, and much other big
organization, which provides ERP system for a company to manage their business
processes (O'Shaughnessy, 2019).
There are many other vendors that provide ERP systems to many companies at less
cost and less time but they are not reliable as SAP, Microsoft, Oracle, and others.
Therefore, it is necessary to implement an ERP system from a proper vendor, which
has experience about the ERP system. There are many reasons behind the selections
of the proper vendor for the implementation of ERP. These are some popular vendors
for ERP systems, which areas:
SAP
SAP provides good products and services to its customers. It provides solutions for
large-scale organizations. In addition, SAP provides various products and services to
their clients to improve their performance of the business. SAP HANA is a new product
of the company, which provides various advantages to the company. ERP system
manages various processes of a firm ( O'Shaughnessy, 2019).
Oracle
Oracle is a well-known company for the RDBMS and other facilities in the technical part
of an organization. There are various satisfied customers in the market of the oracle. In
addition, Oracle has experienced about large-scale enterprises and medium-sized
enterprises. The company has small and medium-sized business processes. In

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addition, ERP is an important part of the company and it manages all the business
functions (O'Shaughnessy, 2019).
Microsoft
Dynamics AX is a product of Microsoft and it is easy to use. It is a browser-based
application. Microsoft makes it easier in use as compared to SAP. It supports multiple
organizations. However, it takes a longer time in implementation as it is based on the
agile methodology. Dynamics Ax can be used for various departments of a company.
However, SAP uses for large-scale enterprises (Velosio, 2016).
The main objective of ERP system implementation is the improvement of the business
performance of an organization. The next objective of ERP systems is the growth of the
company in the market. There are many other objectives of ERP systems, which
provide many benefits to the company in short terms as well as long terms (Peng &
Gala, 2014).
Comparison of features and functionalities of two ERP packages
SAP ERP has used for the accounts, marketing, and sales business processes. It
manages all the business processes but it provides expert solutions in the field of
business management. ERP systems have implemented for the integration of various
services (Putra, 2008).
Oracle database could be very reliable that may deal with large database sizes and
massive software workloads. Despite the fact, that working with a complex piece of
software is not always an easy task (Zhong & Rohde, 2014). However, Oracle layout
with RDBMS is well prepared to deal with this complexity. Oracle database is portable
and to be had on exclusive running gadget systems such as identical documentation
and it has code-based (Raihana, 2012).

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SAP ERP has more than one advantage, which helps in smoother business enterprise
stage operations (Raihana, 2012). It lets in less complicated global interactions and
integration, resulting in which various cultures whole be stuffed mechanically (Kiadehi &
Mohammadi, 2012). In addition, it offers real-time statistics to the company. SAP ERP is
also an asset in a sense that it capabilities in real-time, in preference to earlier
traditional structures which could not perform in actual time, slowing down the system of
management (Rouse, 2017).
Oracle has efficiently validated the sector’s quickest RDBMS performance on a couple
of platforms. In addition, Oracle is famous for its service for ERP and other RDBMS
services ( Bach, 2018). In addition, there are a couple of technologies like Oracle RAC
and information guard, which enables in scaling the database vertically and horizontally.
There are various other advantages of oracle ERP to provide growth in the future
( Davies, 2016). Alongside standard products, Oracle also presents many types of
equipment, utilities, and competencies that come alongside the server. However, the
secret is that it is straightforward to use and works well for a maximum of OS platforms
(Scott, 2019).
SAP vs Oracle SAP
Sector Enterprise resource
planning software
Functionality Real-time management
of Business functions
Languages it runs on ABAP
language
Definition It provides various tools
Key area SAP ERP is Application
+ Database
Functional area Sales, Distribution,
accounting, etc.
Product SAP R/3
Cost
SAP ERP
implementation cost is
considered higher
Oracle
Database management system
Manages data in an organization
Oracle RDBMS is accessed via SQL
It is a multi-model database
management system
RDBMS is just plain Database, with
no application
Data warehousing, database
workloads, transaction processing
Oracle Database 18c
Oracle RDBMS implementation cost
is lower as compared to SAP ERP
Oracle is the best program to resolve the issues of the company related to its financial
system. It will provide more real-time data in less time to grab the contact (Peng & Gala,
2014).

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The choice of ERP software package for the company
The company should choose oracle for ERP implementation, as it provides all the
systems and applications to manage their works in a proper manner. It provides many
benefits to the company in the management of its business function. However, oracle is
famous for RDBMS and other database management systems (Epperson, 2019).
In addition, Oracle provides the most popular ERP system, which provides many
advantages to the company in long-terms as well. It will increase the performance of the
company, as it is a single time cost of implementation. In addition, the company
provides various facilities to their buyers.
There are some changes to the business process. Therefore, SIS has required
managing all the processes to competitive advantages. In addition, there are some
basic requirements of business processes to manage all the tasks in a proper manner.
Moreover, the company can use various methods to implement ERP systems, such as
change management, monitoring, and various methods. In addition, the company can
merge their older databases to the new ERP system.
Furthermore, the company can improve its profit in the new products, such as green
products, and more. In addition, the company can improve the various processes using
waste control and other cost-effective business processes. All these things will improve
the quality of the products and manage the business of the company. There are various
uses of ERP systems in a company.
Recommendations
There are many business processes in the company. Therefore, the company should
implement SIS to manage its business functions in a proper manner. There are some
recommendations for the company, which provides more growth to the company, which
areas:
 Establish an SIS system to improve the performance of financial systems
 Develop new information systems to provide more accuracy in the systems
 Create a cybersecurity cell to the managed security of the SIS system and data
 Create a campaign for green products in the market
 Implement ERP systems from oracle with a high level of security, accuracy,
reliability, and privacy
 Provide training to staff members for the improvement of their knowledge and
skills related to new technologies and innovations
The company to improve its performance and integrate all the business processes must
follow all these recommendations. It will improve the revenue and profit of the company
in the future.